Product specifications

Creating a Metadata-Only Backup for Customer Support

The backup file is created in specified backup location, for example:

AvidWG\_Backup\AvidWG_2013-02-12_01-00

To distinguish between a metadata-only backup and the other types of backups, open the

backup folder and check if a _PropertyStore folder exists. A metadata-only backup does not

contain a _PropertyStore folder.

5. Use an archive program like 7-Zip to create a compressed file to send to customer support.