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Customer Support offerings for both subscription models ("To Rent" and "To Own")
No matter what subscription model you have, you are provided with a customer support -
customers can open cases online, which will be answered within 24 hours - Standard Support
plan. Additional support - Elite - can be purchased as well (via the Web).
When you are buying a product from the Avid store, you are proposed several subscription
models each of which accumulates a set of statements mentioned below:
• Month-to-Month - with this subscription model, you have to renew your subscription each
month to stay up-to-date with the application updates.
• Annual - this subscription model is a bit cheaper in comparison with the Month-to-Month
one if talking about the payment per month; if you have this model of subscription, your
annual amount is divided into 12 months, and payment is made automatically each month
within the year (if you have the corresponding option set).
• Perpetual - this subscription model is suitable, if you do not need any upgrades for the
application you are buying. This model of using the product does not demand any additional
payments the payment is made only once.
When buying the application from the Avid's store, you choose a subscription model along with
the application. Later, you can change the subscription model.
To change a subscription model, do the following:
1. Go to your account on the www.avid.com/account
2. In the My Products section click My Products and Subscription. This brings you to the
Product Subscriptions page with the products you have bought.
3. In the list of the subscriptions you bought find the one you want to change.