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Pay attention that you can get a product update only if your support contract is valid (not
expired).
If you have a perpetual license and a valid (not expired) support contract you can get all (minor/
major/release) updates. For this type of license, you need to prolong the support contract once a
year to be able to update your products - visit your page on Avid.com shop to buy it.
If you have a dongle, the procedure is the same with the only nuance - pay attention to the
contract expiration date. It should not be in the past.
If you have a perpetual licenses with an expired Support Contract, you cannot download any
updates using Application Manager. On attempt to download an update you get the
corresponding error message. To be able to get updates using the perpetual license, visit the Avid
web site and renews a Support Contract for the next year.
If your perpetual license for Media Composer, Pro Pools, or Sibeluis is about to expire in four
weeks, you will be notified about it with the message popping up from the tray icon. This
notification will show up as a reminder each time you log in to Application Manager or restart
UI. The reminder about support contract renewal will stop showing once you reach 30 days past
the support expiration date. In addition to this, you will see a message in the Status area - it was
described in The Account Tab section of the Working with Application Manager chapter.
The support contract expiration date is similar to the expiration date of rental or temporary
licenses, but it is different for perpetual licenses because the base product does not expire, just
the support contract. For example, if you purchase Media Composer on January 15, 2015, then
the support contract will be set to expire on January 15, 2016. You will have an option to renew
the support contract in January 2016.