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AVG Linux Email Server / User Manual
47
9. FAQ and Technical Support
The FAQ section of the Grisoft website (http://www.grisoft.com) provides answers
to most issues that you may encounter while using AVG for Linux E-mail Server.
If you do not find the solution of your problem in the FAQ section or
documentation, contact the GRISOFT technical support department via e-mail at
technicalsupport@grisoft.com.
Providing the following information in the e-mail will help our technical support to
give you a quick and comprehensive response:
z Basic information (should be included always):
o version of your AVG for Linux E-mail Server (the version can be found
out using the
avgscan command)
o your distribution of Linux (or other UNIX based system version)
o your AVG Anti-Virus license number
z Situation dependent information (according to the particular
problem):
o If there is a problem with e-mail processing in general, we need to know
which e-mail server and e-mail content scanner (AMaViS or Qmail-
scanner version) you use.
o If some viruses are coming through the e-mail server, send the virus
samples and also the information required in the previous point.
o If there is a problem with updates, set the logging level to 3 in the
/etc/avg.conf file and send us the /etc/avg.conf and
/opt/grisoft/avg7/var/update/log/avg7upd.log files. See section
8.4 Configuration File/AvgUpdate for details on the logging level settings.
o If you have some problem with on-access scanner, we need you to tell
us which version of DAZUKO you use. You should also send the
/etc/avg.conf file.
o For problems with the system libraries, please refer to section
2.1 Before
Installation/Prerequisites in this document.
o If you experience license number and/or registration problems, send us
your license number and the exact transcript of the command you used
for the registration.
o If there is some problem with file system scanning, send us the exact
transcript of the scanning command you have used.