User manual
Table Of Contents
- Introduction
- AVG Installation Requirements
- AVG Installation Process
- After Installation
- AVG User Interface
- AVG Components
- AVG Security Toolbar
- AVG Do Not Track
- AVG Advanced Settings
- Firewall Settings
- AVG Scanning
- AVG File Shredder
- Virus Vault
- History
- AVG Updates
- FAQ and Technical Support
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16. FAQ and Technical Support
Should you have any sales or technical trouble with your AVG Internet Security 2014 application, there are
several ways to obtain help. Please chose from the following options:
Get Support: Right within the AVG application you can reach a dedicated customer support page on
the AVG website (http://www.avg.com/). Select the Help / Get Support main menu item to get
redirected to the AVG website with available support avenues. To proceed, please follow the
instructions on the web page.
Support (main menu link): The AVG application menu (on top of the main user interface) includes
the Support link that opens a new dialog with all types of information you might need when trying to
find help. The dialog includes basic data on your installed AVG program (program / database
version), license details, and a list of quick support links.
Troubleshooting in help file: A new Troubleshooting section is available directly in the help file
included with AVG Internet Security 2014 (to open the help file, press F1 key in any dialog in the
application). This section provides a list of the most frequently occurring situations when a user
desires to look up professional help for a technical issue. Please select the situation that best
describes your problem, and click it to open detailed instructions leading to the problem solution.
AVG website Support Center: Alternatively, you can look up the solution to your problem on the
AVG website (http://www.avg.com/). In the Support Center section you can find a structured overview
of thematic groups dealing with both sales and technical issues.
Frequently asked questions: On the AVG website (http://www.avg.com/) you can also find a
separate and elaborately structured section of frequently asked questions. This section is accessible
via the Support Center / FAQs and Tutorials menu option. Again, all questions are divided in a well-
organized way into sales, technical, and virus categories.
AVG ThreatLabs: A specific AVG related website (http://www.avg.com/about-viruses) is dedicated to
virus issues providing structured overview of information related to online threats. You can also find
instructions on removing viruses, spyware, and advice on how to stay protected.
Discussion forum: You can also use the AVG users discussion forum at http://forums.avg.com.