User manual

Table Of Contents

15. FAQ and Technical Support

Should you have any sales or technical trouble with your AVG Internet Security 2012 application,

there are several ways to obtain help. Please chose from the following options:

Get Support: Right within the AVG application you can reach a dedicated customer

support page on the AVG website (http://www.avg.com/). Select the Help / Get Support

main menu item to get redirected to the AVG website with available support avenues. To

proceed, please follow the instructions on the web page.

Support (main menu link): The AVG application menu (on top of the main user interface)

includes the Support link that opens a new dialog with all types of information you might

need when trying to find help. The dialog includes basic data on your installed AVG

program (program / database version), license details, and a list of quick support links:

Troubleshooting in help file: A new Troubleshooting section is available directly in the

help file included with AVG Internet Security 2012 (to open the help file, press F1 key in

any dialog in the application). This section provides a list of the most frequently occurring

situations when a user desires to look up professional help for a technical issue. Please

select the situation that best describes your problem, and click it to open detailed

instructions leading to the problem solution.

AVG website Support Center: Alternatively, you can look up the solution to your problem

on the AVG website (http://www.avg.com/). In the Support Center section you can find a

structured overview of thematic groups dealing with both sales and technical issues.

Frequently asked questions: On the AVG website (http://www.avg.com/) you can also find

a separate and elaborately structured section of frequently asked questions. This section is

accessible via the Support Center / FAQ menu option. Again, all questions are divided in a