User guide

Installations
17
 Edit User Prompts - Edit the warning prompt displayed to users, if a warning prompt is displayed.
You can also specify the number of minutes the user is allowed to postpone installation.
 Installation Options - Sets module-level or default installation options (page 19) for installs or
upgrades.
 Reboot - Reboots the selected computer. Periodically AVG releases an update that requires a
reboot. Reboot Required displays in the Version column.
 License Count - Displays a popup window of the following license counts:
 Purchased Licenses
 Full Available Licenses (Purchased not allocated or installed or expired)
 Allocated Licenses (Scheduled for install, but install not yet complete)
 Applied Licenses (Active license applied to a machine)
 Partial Available Licenses (Formerly assigned to a machine but returned to pool before
expiration)
 Partial Allocated Licenses (Partial Available that has been scheduled for install, but install
not yet complete)
 Total Licenses (Purchase licenses minus expired)
 Expired Licenses
Table Columns
 (Check-in Status) - These icons indicate the agent check-in status of each managed machine.
Hovering the cursor over a check-in icon displays the agent quick view window.
Online but waiting for first audit to complete
Agent online
Agent online and user currently logged on.
Agent online and user currently logged on, but user not active for 10 minutes
Agent is currently offline
Agent has never checked in
Agent is online but remote control has been disabled
The agent has been suspended
 (Select All Checkbox) - Click this checkbox to select all rows in the paging area. If checked, click this
checkbox to unselect all rows in the paging area.
 Machine.Group ID - A unique machine ID / group ID / organization ID name for a machine in the
VSA.
 Install Status - Types of messages include:
 (blank) - Endpoint Security client software is not installed on the machine ID. There are no
prerequisites preventing you from installing the client on this machine.
 Application Conflict <product name> - A antivirus product is already installed on this
machine and it conflicts with the install of Endpoint Security.
 Requires Agent Update - The agent software is earlier than 4.7.1. Use the Agent > Update
Agent (http://help.kaseya.com/webhelp/EN/VSA/R8/index.asp#549.htm) page to update this agent.
 Install Pending <date/time> - The install is scheduled for a specified date/time. Overdue
date/time stamps display as red text with yellow highlight.
 Waiting for Service - The service used by the agent to communicate with the AVG engine
has started the install. This message displays until the install is complete.
 - The install has completed. You can display the installation options applied to a machine
ID by clicking this icon.
 FAILED at <time/date and error message> - Displays install failure details, if available,
reported by the AVG client software.
 AVG Removed by User - The machine user has removed the AVG client manually.