User guide

Installations
16
 The time to download endpoint installers from AVG may vary, based on an approximate 500
MB delivery package.
 A conditional reboot of VSA may be necessary.
 AVG 2012 does not register itself in the Windows Security Center.
 Endpoint Security licenses are allocated to group IDs using System > License Manager
(http://help.kaseya.com/webhelp/EN/VSA/R8/index.asp#2924.htm).
Rebooting the Endpoint During Installs and Upgrades
Installing AVG 2012 may reboot the endpoint after the install. Upgrading AVG 2012 will reboot the
endpoint after the uninstall of the previous Endpoint Security client software, then again after the
install of AVG 2012.
Note: Installing and upgrading to AVG 2012 is recommended during off hours to avoid interrupting the
user. An option exists to ask the end-user to proceed with the install or upgrade, before continuing with
the install.
AVG 8 Not Supported
Warning: AVG 8 endpoints are not supported in Endpoint Security 2.3. Users are strongly recommended to
either upgrade endpoints to AVG 9 before upgrading to KES 2.3, or uninstalling AVG 8 endpoints entirely,
then reinstalling these same endpoints to AVG 2012 endpoints after installing KES 2.3.
Install Option Guidelines
Installing the following options on servers is not recommended.
 Email Scanner
On servers installed with Exchange the following options are not recommended.
 Web Shield
 Link Scanner
 Identity Protection
For both servers and workstations AVG Firewall is not supported for AVG 2012 endpoints but still
supported for AVG 9 endpoints.
Actions
This page provides the following actions:
 Install - Install Endpoint Security on selected machine IDs. See Installing or Upgrading an
Endpoint (page 18).
Warning: Uninstall all anti-virus/spyware/malware software on the managed machine before
installing Endpoint Security client software.
 Upgrade - Upgrades AVG 9 endpoint clients to AVG 2012. The Install Status column identifies
endpoints that are eligible for an upgrade. See Installing or Upgrading an Endpoint (page 18).
 Connect Client - Installs only the Endpoint Security client service on the endpoint. This allows you
to:
 Verify if a supported AVG engine exists on the endpoint.
 Upgrade or reinstall just the Endpoint Security client service, without affecting the AVG
component. This may be required if the Endpoint Security client service is outdated or has
become corrupted.
 Remove - Remove Endpoint Security on selected machine IDs.
 Cancel Pending Operation - Cancel any of the first three actions, if they have not yet been
completed.