User guide

View Threats

 Next Scan / Schedule - This timestamp shows the next scheduled scan. Overdue date/time stamps

display as red text with yellow highlight. A green checkmark indicates the scan is recurring.

View Threats

Security > View Threats

 Similar information is provided by Info Center > Reporting > Reports > Security (page 33).

The View Threats page displays threats you can take action on. Threats are grouped by their status on

two different tabs:

 Current Threats - Lists discovered threats on machines that could not be automatically healed.

Each unhealed threat remains unchanged on the machine, requiring user action. Deleting a threat

on the Current Threats tab deletes the file immediately, without moving the file to the Virus Vault.

Note: When a machine is scanned, all of its current threats are cleared out and marked as resolved.

If a threat continues to exist, it is rediscovered and added back to the current threats list.

 Virus Vault - Threats are discovered by scan or resident shield. Healing the threat replaces the

original file with a healed copy. The original, unhealed file is moved to a hidden partition on the

computer hard drive called the Virus Vault. In effect, the Virus Vault acts as a kind of "recycle bin" for

threats, allowing you to recover them before deleting them permanently from machines.

Healing

Healing involves the following steps:

1. An attempt is made to clean the file.

2. If that fails, an attempt is made to move the file to the Virus Vault.

3. If that fails, an attempt is made to delete the file.

4. If that fails, the file remains unchanged on the machine and is listed in the Current Threats tab of the

View Threats page.

MS Exchange Server Threats

Any malware detected by MS Exchange Server email protection is immediately deleted from the MS

Exchange Server and displays only on the Virus Vault tab.

Current Threats tab

Actions

 Heal - Attempts to heal a file without deleting it. Healed threats are removed from the Current

Threats tab and display in the Virus Vault tab.

 Delete - Attempts to delete a file. Deleted threats are deleted from the computer immediately.

Note: If both healing and deletion fail, it may mean the file is open. Kill any processes keeping the

file open and try to delete the file again.

 Remove from this List - Removes the threat from the View Threats page without performing any other

action.

 Cancel Pending Operation - Cancels any of the other actions, if they have not yet been completed.

 Add to PUP Exclusion List - A threat is identified as a potential unwanted program, or PUP, by

displaying a (P) next to the name of the threat on the View Threats page. PUP threats can be

added to the exclusion list for the profile assigned to the machine they were found on. Exclusion

means the file is no longer scanned as a potential threat on all machines assigned this profile.