User guide

Manual Update
9
 Stagger by - You can distribute the load on your network by staggering this task. If you set this
parameter to 5 minutes, then the task on each machine ID is staggered by 5 minutes. For
example, machine 1 runs at 10:00, machine 2 runs at 10:05, machine 3 runs at 10:10, ...
 Skip if Machine Offline - If a checkmark displays and the machine is offline, skip and run the
next scheduled period and time. If no checkmark displays, perform this task as soon as the
machine connects after the scheduled time.
 Update from KServer (Override file source) - If checked, updates are downloaded from the Kaseya
Server. If blank, updates are downloaded using the method specified in Patch Management > File
Source (http://help.kaseya.com/webhelp/EN/VSA/R8/index.asp#366.htm).
Table Columns
 Check-in Status - These icons indicate the agent check-in status of each managed machine.
Hovering the cursor over a check-in icon displays the agent quick view window.
Online but waiting for first audit to complete
Agent online
Agent online and user currently logged on.
Agent online and user currently logged on, but user not active for 10 minutes
Agent is currently offline
Agent has never checked in
Agent is online but remote control has been disabled
The agent has been suspended
 (Select All Checkbox) - Click this checkbox to select all rows in the paging area. If checked, click this
checkbox to unselect all rows in the paging area.
 Machine.Group ID - A unique machine ID / group ID / organization ID name for a machine in the
VSA.
 Source - If a file source is defined using Patch Management > File Source, then updates are
sourced from this location. Otherwise, updates are sourced from the internet. If the option
Download from Internet if machine is unable to connect to the file server is selected in Patch
Management>File Source:
 During a Endpoint Security v2.x endpoint install, if the files source is down or credentials
invalid, the installer is downloaded from the Kaseya Server and completes the endpoint
install.
 During a Endpoint Security v2.x manual update, if the files source is down or credentials
invalid, the update is downloaded from the internet.
In both cases above, the View Logs (page 12) page displays an error message stating why the file
source failed and that it is trying to download from the internet.
 Last Update - This timestamp shows when a machine ID was last updated. When this date
changes, a new update is available to use.
 Version - The version of security protection currently used by this machine ID. For example:
8.5.322 270.12.6/2084
 8.5.322 - The version of AVG program installed.
 270.12.6/2084 - The full virus database version. 270.12.6 represents the definition
version and 2084 is the signature version. Displays in red text if the signature version is older
than the last 5 signature versions available or if the definition version is older than the last 2
definition versions available and the agent is active.
 [KES 2.1.0.87] - The version of Endpoint Security client software.
 Scheduled Time - Timestamp showing the next scheduled update, if one is scheduled either
manually or automatically. For a selected machine:
 If automatic updates are enabled for a selected machine and KES detects an AVG update, a
time stamp displays. When multiple machines are scheduled, the timestamps will differ
because automatic updates uses a staggered schedule.