ZG352 DIRECT THERMAL BAR CODE PRINTER USER S MANUAL ’
Contents Copyright Declaration 1. Introduction ii 1.1 Product Introduction 1.2 Compliances 2. Operations Overview ii ii 5 1 2.1 Unpacking and Inspection 1 2.2 Printer Overview .2 2 4 2.2.1 Front View 2.2.2 Interior View 2.2.3 Rear View 3. Setup 3.1 Setting Up the Printer 3.2 Loading the Media 3.2.1 Loading the Media 3.2.2 Loading External Media 3.2.3 Loading Media in Peel-off Mode (Option) 3.2.4 Loading Media in Cutter Mode (Option) 3.3 Diagnostic Tool 3.3.1 Start the Diagnostic Tool 3.3.
4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black 32 Mark Sensor 4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor 32 32 4.3.6 Skip AUTO.BAS 5. Troubleshooting 34 34 5.1 LED Status 5.2 Print Problem 5.3 LCD 6.
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1. Introduction 1.1 Product Introduction Thank you for purchasing a ZG352 bar code printer. Although the printer has a small footprint, it delivers reliable, superior performance. This printer provides direct thermal printing at user selectable speed of: 2.0, 3.0, 4.0 or 5.0 ips. It accepts roll feed, die-cut, and fan-fold media with gap or black mark. All common bar d formats are available.
"ORSICHT" Explosionsgetahr bei unsachgemen Austausch der Batterie. Ersatz nur durch denselben oder einem vom Hersteller empfohlenem nlichen Typ. Entsorgung gebrauchter Batteries nach Angaben des Herstellers. WARNUNG! GEFÄHRLICHE BEWEGLICHE TEILE FINGER UND ANDERE KÖRPERTEILE FERNHALTEN! — VORSICHT! EXPLOSIONSGEFAHR BEI ERSATZ DER BATTERIE DURCH UNZULÄSSIGEN TYP. VERBRAUCHTE BATTERIEN IMMER VORSCHRIFTSGEMÄSS ENTSORGEN! Note The maximum printing ratio per dot line is 15% for this printer.
2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.
2.2 Printer Overview 2.2.1 Front View ZG352 model 1. Top cover open lever 2. MicroSD card socket 3. Media view window 4. LED indicator 5. Feed button 6. Paper exit chute * Recommended MicroSD card specification. SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1 MicroSD 128 MB Transcend, Panasonic V1.0, V1.1 MicroSD 256 MB Transcend, Panasonic V1.0, V1.1 MicroSD 512 MB Transcend, Panasonic V1.0, V1.1 MicroSD 1 GB Transcend, Panasonic V2.
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2.2.2 Interior View 1 9 7 2 (ZG352 Model) 3 8 1. Top cover 2. Media holder 3. Media guide 4. Printhead 5. Gap sensor (receiver) 6. Gap sensor (transmitter) 7. Platen roller 8. Black mark sensor 9.
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2.2.3 Rear View ZG352 model 4 1 2 3 1. Power switch 2. Power jack socket 3. USB interface 4. Fan-fold paper entrance chute Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.
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3. Setup 3.1 Setting Up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is set to “off”. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet. Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack. 3.2 Loading the Media 3.2.1 Loading the Media 1.
3. Separate the media holders to the label roll width. ZG352 model 4. Place the roll between the holders and close them onto the core. ZG352 5. Place the paper, printing side face up, through the media guides, media sensor and place the label leading edge onto the platen roller.
6. Close the top cover gently and make sure the cover latches securely. ZG352 model 7. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor. (Start the “Diagnostic tool” Select the “Printer Configuration” tab Click the “Calibrate Sensor” button) Note: Please calibrate the gap/black mark sensor when changing media.
• Loading path for roll labels ZG352 model 11
3.2.2 Loading External Media 1. Open the printer’s top cover and separate the media holders to fit the media width. 2. Press down the media holder lock switch to fix the media holder. 3. Feeds the media through the rear external label entrance chute. And place the paper, printing side face up, through the media guides, media sensor and place the label leading edge onto the platen roller. Rear external label entrance 4. Close the top cover gently. 5.
Calibrate 13
3.2.3 Loading Media in Peel-off Mode (Option) 1. Refer to section 3.2.1 to load the media. 2. Open the top cover and peel-off panel after calibrated the sensor. Peel-off panel 3. Lead the media through the backing paper opening, beneath the peel-off roller.
4. Push the peel-off panel back to the printer. 5. Close the top cover gently. 6. Press the FEED button to test. Backing paper (Liner) Note: Please calibrate the gap/black mark sensor when changing media.
3.2.4 Loading Media in Cutter Mode (Option) 1. Refer to section 3.2.1 to load the media. 2. Lead the media through the cutter paper opening. Cutter paper opening 3. Close the top cover gently. 4. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor.
Note: Please calibrate the gap/black mark sensor when changing media.
3.3 Diagnostic Tool The Diagnostic Utility is enclosed in the CD disk \Utilities directory from. The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer. Note: This utility works with printer firmware V6.
3.3.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup ) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below.
3.4 Setting Ethernet by Diagnostic Utility The Diagnostic Utility is enclosed in the CD disk \Utilities directory . Users can use Diagnostic Tool to setup the Ethernet by USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these interfaces. 3.4.1 Using USB interface to setup Ethernet interface 1. Connect the USB cable between the computer and the printer. 2. Turn on the printer power. icon. 3.
3.4.2 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. icon. 3. Start the Diagnostic Utility by double clicks on the Note: This utility works with printer firmware V6.00 and later versions. 4. Select Ethernet as the interface then click on the Setup button to setup the IP address, subnet mask and gateway for the on board Ethernet. “ ” “ ” 5.
Set IP to take effect the settings. “ ” Users can also change the Printer Name by another model name in this fields then click Set Printer Name to take effect this change. Note: After clicking the Set Printer Name or Set IP button, printer will reset to “ “ ” ” “ ” “ ” take effect the settings. 8. Click Exit button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.
3.5 Install MicroSD Memory Card 1. Open the SD memory card cover. 2. Insert the MicroSD card into the socket. 3. Close the memory card cover. * Recommended SD card specification. SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1 MicroSD 128 MB Transcend, Panasonic V1.0, V1.1 MicroSD 256 MB Transcend, Panasonic V1.0, V1.1 MicroSD 512 MB Transcend, Panasonic V1.0, V1.1 MicroSD 1 GB Transcend, Panasonic V2.
- Folders/files stored in the SD card should be in the 8.
3.6 Mount the Printer on the Wall There are three holes in the bottom of printer. Printer can be mounted on the wall by the 3.0mm~3.5mm screw head screws.
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4. LED and Button Functions This printer has one button and one three-color LED indicator. By indicating the LED with different color and pressing the button, printer can feed labels, pause the printing job, select and calibrate the media sensor, print printer self-test report, reset printer to defaults (initialization). Please refer to the button operation below for different functions. 4.
The LED color will be changed as following pattern: Power on utilities Amber LED color Red Amber Green Green/Amber Red/Amber Solid green Functions (5 blinks) (5 blinks) (5 blinks) 1. Gap / black mark sensor calibration Release 2. Gap / black mark sensor calibration, (5 blinks) (5 blinks) Release Self-test and enter dump mode 3. Printer initialization Release Release 4. Set black mark sensor as media sensor and calibrate the black mark sensor 5.
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or black mark sensor, depends on the sensor setting in the last print job. Please follow the steps below to calibrate the sensor. 1 .Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED becomes amber and blinking.
Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. • Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following.
Hex decimal data related to left column of ASCII data ASCII Data Note: 1. Dump mode requires 2” wide paper width. 2. Turn off / on the power to resume printer for normal printing. 3. Press FEED button to back to the previous menu. 4.3.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3.
Print Direction 0 Reference Point 0,0 (upper left corner) Offset 0 Tear Mode On Peel off Mode Off Cutter Mode Off Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit Code Page 850 Country Code 001 Clear Flash Memory No IP Address DHCP 4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3.
The AUTO.BAS program can be interrupted without running the program by the power-on utility. Please follow the procedures below to skip an AUTO.BAS program. 1. Turn off printer power. 2. Press the FEED button and then turn on power. 3. Release the FEED button when LED becomes solid green. The LED color will be changed as following: • green (5 blinks) Amber red (5 blinks) amber (5 blinks) solid green red/amber (5 blinks) 4. Printer will be interrupted to run the AUTO.BAS program.
5. Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. 5.1 LED Status This section lists the common problems that according to the LED status and other problems you may encounter when operating the printer. Also, it provides solutions.
5.2 Print Problem Problem Possible Cause Check if interface cable is well Recovery Procedure Re-connect cable to interface. connected to the interface connector. Not Printing The serial port cable pin configuration is Please replace the cable with pin to pin not pin to pin connected. connected. The serial port setting is not consistent Please reset the serial port setting. between host and printer. The port specified in the Windows driver Select the correct printer port in the is not correct.
5.3 LCD display This section lists the LCD display messages that you may encounter when operating the printer. Also, it provides solutions. Messages Possible Cause Recovery Procedure Head Open No Paper Paper Jam * The printer top cover is open. * Please close the top cover. * Running out of label. * The label is installed incorrectly. * Gap/black mark sensor is not calibrated. * Supply a new label roll. * Please refer to the steps in user’s manual to reinstall the label roll.
6. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab (Head cleaner pen) Lint-free cloth Vacuum / Blower brush 100% ethanol 2. The cleaning process is described as following: Printer Part Method Interval 1. Always turn off the printer before cleaning Clean the print head when changing a new label roll the print head. 2. Allow the print head to cool for a minimum of one minute. 3.
• Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head. Regularly clean the print head and supply sensors once change a new media to keep printer performance and extend printer life. The maximum printing ratio per dot line is 15% for this printer. To print the full web black line, the maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer.
Revise History Date Content Editor 2009/8/10 Revise 2.2.2 section Camille 2009/9/7 Revise 3.3 Diagnostic Tool section Camille 2009/9/15 Add TDP-225W model Camille 2009/9/16 Add 3.4 section Camille 2009/9/18 Add 5.3 section Camille 2009/12/28 Revise 2.2.3 section (Add USB host) Camille Revise 1.2 section Camille *Add 3.7 section (Using the keyboard with USC host interface) Camille 2010/3/3 2010/3/12 *Revise 3.1 & 2.2.3 sections 2010/11/23 Revise 1.2 and 2.2.
Avery Weigh-Tronix USA 1000 Armstrong Dr. Fairmont MN 56031 USA Tel: 507-238-4461 FAX: 507-238-4195 Web site: www.wtxweb.com E-mail: usinfo@awtxglobal.com Avery Weigh-Tronix UK Foundry Lane Smethwick, West Midlands England B66 2LP Tel: +44(0)8453 66 77 88 Fax: 44(0)121 224 8183 Email: info@awtxglobal.com www.averyweigh-tronix.com 10/12 ZG352_u_en_501060.
