MONARCH® 9416® XL® QUICK REFERENCE This Quick Reference contains ribbon loading, supply loading, and general care, maintenance, and troubleshooting procedures for the 9416® XL® Thermal Direct and 9416® XL® Thermal Transfer printers. For more detailed information, refer to the Equipment Manual on our Web site (www.monarch.com). Connecting the Power Supply 1. Turn off the printer. Press the switch on the back of the printer to the OFF position (O). 2.
Connecting the Communication Cable 1. Turn off the printer before connecting the cable. 2. On the back of the printer, connect the communication cable to the serial port (for serial communication) or to the parallel port (for parallel communication). USB Port 3. Parallel Port 9-Pin Serial Port Secure the cable with the connecting screws (serial connection) or with the spring clips (parallel connection).
Reading the Indicator Light The indicator light monitors the printer's status. Indicator Light Feed Button Indicator Light Description GREEN Printer is on and ready to use. FLASHING GREEN Printer is paused. Press the FEED button to resume printing. FLASHING RED Printer error condition. See “Troubleshooting,” for error conditions and solutions. ORANGE The system is detecting the supply and ribbon status (if applicable). No light Printer is off. Make sure the power supply is connected properly.
Loading a Ribbon Use a ribbon when printing on thermal transfer supplies. The 9416® thermal transfer printer automatically detects if a ribbon is installed when you turn on the printer and switches to thermal transfer printing mode. Note: Make sure the ribbon window and the supply door are closed when you turn on the printer. 1. Push down on the ribbon window to unlock it and raise the window. 2. The ribbon take-up core should already be on the take-up reel.
3. Open a package of new ribbon, taking care not to wrinkle or crush the ribbon. 4. Slide the ribbon onto the ribbon reel as far as it will go. Ribbon on Ribbon Reel Ribbon Leader Back Hub Take-up Core 5. Attach the ribbon reel to the back hub. 6. Peel and carefully unwind a few inches of ribbon from the bottom of the roll. 7. Press the release levers towards the front of the printer to release the supply door.
8. Lift open the supply door. The supply door support at the righthand rear of the printer holds the supply door open. 9. Feed the end of the ribbon under the printhead and around the take-up core. 10. Stick the leading edge of the ribbon onto the take-up core. 11. Rotate the take-up core until the ribbon leader is firmly wrapped around the take-up core and the black portion of the ribbon is exposed. 12.
Loading Supply for Non-Peel Mode This section describes how to load supply to print in non-peel (continuous) mode. If you have a thermal direct printer (does not require a ribbon), make sure you load thermal direct supply. If you have a thermal transfer printer (requires a ribbon), make sure you load thermal transfer supply. Make sure the black mark/die cut sensor is set correctly for your supply type. See “Adjusting the Black Mark/Die Cut Sensor,” for more information.
4. Remove the supply holder guide from one end of the supply holder. (The supply holder is normally attached with a line to the inside of the printer, not free-standing as shown below. Do not cut the line.) Supply Holder Guides 1.5-inch Suppl y Core Adapter Supply Holder 5. Slide a roll of supply onto the supply holder. Note: 6. 8 If the core diameter on your roll of supply is 1 inch in diameter, remove the 1.5-inch supply core adapters from the supply guide holders.
7. Insert the ends of the supply holder into the slots in the supply roll mount. Supply Roll Mount Dial Dial IMPORTANT: Make sure the plastic line attaching the supply holder to the printer is tucked down out of the way of the supply holder and supply holder guides. Otherwise, the plastic line may wrap around the supply holder or get caught on the supply holder guides. 8. Adjust the supply guides to their widest position.
9. For thermal direct printers, feed the supply, printing side up, under the supply guides and over the platen roller. Supply Guides Thermal Direct Printer For thermal transfer printers, feed the supply, printing side up, under the white roller, under the supply guides, and over the platen roller. Supply Guides White Roller Thermal Transfer Printer Platen Roller 10. Press the supply under the supply guides. 11. Move the supply guides so that they barely touch the edges of the backing paper.
12. Close the cover or supply door until it locks in place. For thermal transfer printers, close the supply door by lifting the supply door slightly and pulling the bottom of the supply door support forward towards the front of the printer. Close the supply door slowly and make sure it latches securely. Note: If you do not latch the cover or supply door completely, poor print quality may result. 13. Press the FEED button. The indicator light should be GREEN. 14. Calibrate the supply, if necessary.
Loading Labels for Peel Mode Peel mode separates the label from the backing paper while printing. 1. Press the release levers towards the front of the printer to release the cover or supply door. 2. Lift open the cover or supply door. For thermal transfer printers, the supply door support at the right-hand rear of the printer holds the supply door open. 3. Pull out the peel door located on the front of the printer to display the peel roller and the peel bar.
7. Insert the ends of the supply holder into the slots in the supply roll mount. IMPORTANT: Make sure the plastic line attaching the supply holder to the printer is tucked down out of the way of the supply holder and supply holder guides. Otherwise, the plastic line may wrap around the supply holder or get caught on the supply holder guides. 8. Adjust the supply guides to their widest position. 9. Remove the first two labels from the backing paper. 10.
15. Press the FEED button. A label separates from the backing paper. Remove the peeled label and another label prints. Note: Hold the leading edge of peeled labels when printing on supply longer than six inches. 16. Calibrate the supply, if necessary. See “Calibrating the Supply,” for more information. Calibrating the Supply 1. Turn off the printer. 2. Press and hold the FEED button while turning on the printer. 3.
Adjusting the Black Mark/Die Cut Sensor The printer has a black mark/die cut sensor, which it uses to sense and properly calibrate supplies. Black mark supply has sense marks (black marks) on the back of them. Die cut supply Die Cut Black Mark does not have any black marks. For die cut supplies, make sure the sensor is in the detented position and the middle of the square lens lines up with the arrow inside the printer.
Clearing Supply Jams When you are printing and a jam occurs, the indicator light turns RED. To clear the jam: 1. Turn off the printer. Press the switch on the back of the printer to the OFF position (O). 2. Press the release levers towards the front of the printer to release the cover or supply door. 3. Lift open the cover or supply door. For thermal transfer printers, the supply door support at the right-hand rear of the printer holds the supply door open. 4.
Cleaning Clean the printhead whenever you notice a decline in print quality, or after using three rolls of supply. Note: You must turn off the printer’s power before cleaning the printhead. If you need to clean the printhead during a print job, you may lose your data when you turn off the printer. 1. Turn off the printer. Press the switch on the back of the printer to the OFF position (O). 2. Press the release levers towards the front of the printer to release the cover or supply door. 3.
8. Allow the printhead and platen roller to dry for one minute before you close the cover or supply door and resume printing. For thermal transfer printers, close the supply door by lifting the supply door slightly and pulling the bottom of the supply door support forward towards the front of the printer. Close the supply door slowly and make sure it latches securely. Note: 9. If you do not latch the cover or supply door completely, poor print quality may result.
Problem Action Printing is faded or poor quality. Make sure the supply is loaded correctly. See “Loading Supplies,” for more information. Clean the printhead. Check the supplies and ribbon (thermal transfer printers) for damage or defects. Reload supplies or ribbon if necessary. Adjust the print speed/darkness (contrast). Refer to the Packet Reference Manual for more information. Supply exits partially out of the printer or skips. Supply might be caught in the printer.
Printing Test Labels 1. Turn off the printer. 2. Press and hold the FEED button while turning on the printer. 3. Release the FEED button after the printer starts flashing ORANGE. The test labels print. The first label shows the printer's configuration by packet (A-F). Refer to the Packet Reference Manual available on our Web site for more information.
Thermal Direct Printer Specifications Height: 6.6" (168 mm) Width: 8.3" (211 mm) Depth: 9.4" (239 mm) Weight: 4.1 lbs. (1.9 kg) without power supply Shipping Weight: 9 lb. (4 kg) Power: U.S.: 120 VAC ± 10%, 60Hz International: 220 VAC ± 10%, 50Hz Operating Limits: Operating Thermal Direct: 40° to 105° F (4° to 40° C) Storage: 40° to 140° F (4° to 60° C) Relative Humidity: 5% to 90% (non-condensing) Printhead: 4.09" (104 mm) 203 dpi (8.
Supply Specifications Supply Types: Labels, tags or receipt paper Supply Widths: 0.75" (19 mm) minimum 4.25" (108 mm) maximum Supply Lengths: 0.25" (6.3 mm) minimum 10.0" (254 mm) maximum (for peel): Note: 0.75" (19 mm) minimum 10.0" (254 mm) maximum Hold the leading edge of peeled labels when printing on supply longer than six inches. Ribbon Specifications Types: Core Diameter: Width: Length: 22 Standard Inside: 1.0" (25.4 mm) Outside: 1.5” (38 mm) 1.6” (41 mm) minimum 4.
