Service manual

M09416

Thermal Transfer Printer

 Is the thermal head connector connected?

 Is the thermal head broken? Check it by printer self-test printout.

 Is main PCB U14, U15, Q1 or Q2 broken?

7. Printer does not print.

Printed by enclosed Nicelabel

 This may be driver conflict problem. Please remove all the drivers in the

printer folder and then re-install the driver for your printer.

Printed by printer command (other error).

 This problem is caused by incorrect syntax commands. This printer will ignore

incorrect syntax commands. Please set the printer to the dump mode and

make sure the printed command is identical to the commands sent from the

application software.

 The printer serial port setting is not correspondent to the PC’s setting

Please do the configuration by the following commands.

C:\>COPY CON LPT1 <Enter>

SET COM1 96,N,8,1 <Enter>

C:\>

8. Poor print quality

 The dust or glue from label may stick onto the print head. Wipe the thermal

print head by the soft cloth soaked with Ethanol.

 Adjust the print density setting.

 Ribbon and paper media are not compatible.

 If this problem happens after changing a new print head module, adjust the

print head’s heater line position by re-assembling print head module.

9. Stepping motor does not feed label

 Is stepping motor function abnormal?.

 Check if U18, and U19 (3717 driver IC) of main board are broken?