Service manual

02/10 Rev. 5.04-03 USER + SERVICE MANUAL Status Reports
64-xx – 64-xx Dispenser – DPM – PEM – PM 3000 – ALX 92x – AP 4.4 – AP 5.4 – AP 5.6 – AP 7.t
9
Unspecific errors
Some errors can have more than one cause. To be able to find the specific
reason for such an error, it is important that it can be reproduced.
 Send the following items of information as complete as possible to the
manufacturer – preferably as files:
•
Layout and/or printjob, which makes the status message appear
•
Parameter configuration of the printer, when the error occurs
•
Log file of the printjob until the error occurs
 Use parameter SPECIAL FUNCTION > Parameter to CF, to save the current
parameter configuration.
 Use parameter SERVICE FUNCTION > EasyPlug monitor, to send the received
Easy-Plug data to a serial interface. Alternatively, with some printer types,
log files of the printjob can be saved on memory card (SPECIAL FUNCTION >
Parameter to CF).
Our Technical Support will try hard to find a solution by reproducing the
situation which caused the error.
Not listed status reports
Some status reports are not shown in the list of status reports. They
provide developers of the printer firmware and trained service personnel
with information about special conditions, particularly with regards to the
printer firmware.

If your printer displays status reports which are not included in the following
list, please refer to the authorised service office. Make a note of the status
number and the circumstances in which the message occurred.