User`s manual

User’s Manual—SNAP™ 500 Printer 65
10.0 Electrical Troubleshooting
10.1 Power Up / Sign On / Communications
Problem Probable Cause Corrective Action
LEDs do not light. 1) Incorrect supply voltage. 1) Confirm that the AC entry is configured for
the line voltage intended to be applied to
the machine. Failure to do so can damage
the machine's internal power supply. Refer
to Appendix 1, "Fuse Configuration."
2) Machine is not plugged in. 1) Check that both ends of the power cord are
plugged in securely.
2) Confirm that the outlet the machine is
plugged into has power.
3) Missing or blown fuse(s). 1) Check that the fuse(s) located inside the
AC entry are present and intact. Replace
as needed. Refer to Appendix 1, "Fuse
Configuration.”
LEDs flash 1) PC board power failure 1) Cycle the power off and back on again.
Printer says “Boot Error
1” or “Hardware error
1. Printer requires
service” or “PCI
interface bad. Change
the MCB” during
power up
1) PCB failure 1) Replace MCB board
2) Motherboard failure 1) Replace motherboard
Printer says “Boot Error
2” or “Hardware error
2. Printer requires
service” or “BIOS
Corrupted. Replace
the motherboard or
reset the BIOS” during
power up
1) Corrupted BIOS 1) Connect a standard PC monitor and
keyboard to the printer and follow the
instructions found in the Engineering
Bulletin “06_015_500_BIOS_Revised.doc”
to reset the BIOS settings.
2) Motherboard failure 1) Replace motherboard
Printer says “Boot Error
3” or “Hardware error
3. Printer requires
service” or “Corrupted
safe operating system.
Replace the flash disk”
during power up.
(Message depends on
software version.)
1) Flash Disk Failure 1) Replace Flash Disk Module
2) Motherboard Failure 1) Replace motherboard