Service manual

10-6 Operator's Handbook
Error Messages
You may receive the following types of error messages:
 Data Errors
 Communication Errors
Some errors numbered 400-438 and 500-574 are internal software errors. Errors
numbered 900-999 are hard printer failures. If you cannot clear an error, turn off the
printer, wait several seconds and then turn on the printer. For a complete list of errors,
refer to the 9906 Packet Reference Manual available on our Web site. Call Customer
Service if you need additional assistance.
Common Errors
Errors 001 to 405 and 429 to 435 are data errors. This type of error indicates that
incorrect data was sent to the printer and the printer is ignoring it. Your System
Administrator should correct the packet and send it back to the printer.
Error Description/Action
002 Name must be 1 to 8 characters (excluding non-printable control
characters) inside quotes.
005 Invalid supply width.
018 Invalid code page selection
025 Data length is too long.
101 Format referenced by batch not in memory.
400 Invalid character following {.
403 Field separator was not found.
409 Printer memory is full. Delete unnecessary formats or graphics from
memory.
410 Parity mismatch.
411 Framing error (baud rate mismatch).
412 Flow control mismatch.
413 Online receive buffer is full. Check for a flow control problem.
611 Font, bar code, or density in the batch does not fit the format.
612 The data in this line of the batch is either missing or does not match the
format.
613 Reference point off supply.
614 Portion of field off supply or there may be an invalid character in the
packet.
703 The printer sensed a calibration of different-sized black marks. Make sure
the correct supply type is loaded.
704 Printer has not sensed a supply mark when expected or is out of supplies.
Make sure your printer is set to the appropriate supply type. Change
supply. Clean the sensor.
750 Printhead is overheated. Turn off the printer.