Instruction manual

Calling Technical Support
Technical support representatives are available Monday through Friday
during regular business hours. Follow these steps before you call:
1. Make sure your PC and printer are properly connected.
2. Record any error messages that occurred.
3. Recreate the problem, if you can.
4. Check your port settings. Your problem may be corrected simply by
changing the communication settings.
5. List any changes that have recently been made to the system. Try to
record what you were doing when the problem occurred.
6. Reset your printer. For information on resetting your printer, see
"Resetting Printers."
7. Reboot your computer. Refer to your computer documentation for
specific instructions.
8. Print a test label, see “Printing a Test Label” for more information.
Have the following information ready before you call: computer brand name
and model, version of DOS, printer model, other peripheral devices on your
system, support agreement, contract number, or invoice information,
customer number, and printer serial number.
Additional Diagnostics Information
For detailed printer diagnostics information, refer to the Operator’s
Handbook. See Chapter 7, “Status Polling,” for information on requesting
printer and job status. See the following error message listing in this
chapter for more information.
Diagnostics and Errors 8-5