Instruction manual

If the PC and Printer Are Not Communicating
If your PC is having trouble communicating with your printer, follow these
steps:
¨ Check any messages that occur at the printer and at the computer. See
the following error message listing in this chapter for more information.
¨ Make sure you are using the correct printer cable.
¨ Make sure the cable is plugged into the correct port on the computer.
¨ Compare your printer’s communications settings (especially flow control)
with the settings on your PC. Your printer and PC communications
should match. Print a test label to identify the printer’s communication
settings.
¨ Make sure the printer is online (ready to receive data).
If all of the above are correct, reset your printer. Try the function again. If
you still can not establish communications, call Technical Support.
Resetting Printers
Sometimes, the printer receives mixed signals and loses its ability to
communicate. If this happens, reset the printer and attempt communication
again. To reset the printer, turn off the printer, wait 15 seconds, and turn it
back on.
When you turn off the printer, all the information set through the online
configuration packets (A-M) is saved. See the sections in Chapter 2,
“Configuring the Printer,” for more information about each packet.
8-4 Diagnostics and Errors