Instruction manual

Diagnostics and Errors 8-3
8. Print a test label, see “Printing a Test Label” for more information.
Have the following information ready before you call: computer brand name and model,
version of DOS, printer model, other peripheral devices on your system, support agreement,
contract number, or invoice information, customer number, and printer serial number.
Additional Diagnostics Information
For detailed printer diagnostics information, refer to the User’s Manual. See Chapter 7,
“Status Polling
,” for information on requesting printer and job status. See the following error
message listing in this chapter for more information.
Data Errors
Call Technical Support if you receive any error message not listed below.
Errors 001 to 499 are data errors. These errors are returned in response to a J,3 request.
See Chapter 7, “Status Polling
,” for more information. A data error indicates that incorrect
data was received from the host, causing the printer to ignore the entire print job. After
checking the packet and correcting the problem, transmit the print job again.
The following is a list of data errors. These errors occur because data in the format, batch,
check digit, font, or graphic packet is invalid.
Format Errors
Error Description
Code
001 Packet ID number must be 1 to 99.
002 Name must be 1 to 8 characters (excluding non-printable control characters) inside
quotes.
003 Action must be A (add) or C (clear).
004 Supply length is invalid. See “Defining the Format Header
” in Chapter 3 for valid
lengths.
005 Supply width is invalid. See “Defining the Format Header
” in Chapter 3 for valid
widths.
006 Storage device must be F (Flash), R (volatile RAM), or T (temporary for graphics).
007 Unit of measure must be E (English), M (Metric), or G (Dots). See “Defining the
Format Header” in Chapter 3 for more information.
010 Field ID number is outside the range 0 to 999.
011 Field length exceeds 2710.
012 Row field position is greater than the maximum stock dimension. See “Defining Text
Fields” in Chapter 3 for valid row lengths.
013 Column field position is greater than the maximum stock dimension. See “Defining
Text Fields” in Chapter 3 for valid column widths.