Instruction manual
8
DIAGNOSTICS AND ERRORS
This chapter explains how to
print diagnostics labels
reset the printer
call Technical Support.
Before you call Service, print a test label. The label contains information to help diagnose
mechanical and setup problems.
This chapter also provides explanations of your printer’s errors. The errors are classified by
type and are listed in order. If you have trouble loading supplies or performing maintenance,
refer to the User’s Manual.
Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered
703-758 are supply errors. Follow the directions provided with the error description to correct
the problem. Errors numbered 900-999 are Hard Printer Failures. If you cannot clear an error,
turn off the printer, wait several seconds and then turn on the printer. Call Technical Support
if you receive any error message not listed in this chapter.
To clear a data error, press Feed. If a formatting error occurs, the label prints; but data may
be missing. Correct the format or batch and resend them to the printer.
Printing a Test Label
From the Diagnostics menu, select Printer, Test Label, then Diag Label.
MODEL : 9485 S/W : Version 1.0
A,0,0,0,1,0: B,0,0,030,0:
C,0,0,0,40,0:
D,1,1,1,2:
E,{,,,”,:,},~,^,””,Od/Oa
F,0,0,0,0,0:
Diagnostics and Errors 8-1
T
wo test labels print and you return to the Test Label menu. The diagnostic labels show the
printer’s configuration, as well as the model number and software version number.
Note: Refer to the User’s Manual to print a test pattern or grey scale.
Reading a Test Label
The first test label shows the model number, software version, and the printer’s configuration
by packet. See Chapter 2, “Configuring the Printer
” for more information.
The second test label shows the model number, software version, total number of inches
printed, voltage, print contrast, printhead resistance, number of bad dots, and memory.
G,1,10,10:
M,R,R,300: M
,T,R,100:
M,I,R,1280: M,D,R,640:
M,F,R,160: M,V,R,640
MODEL : 9485 S/W : Version 1.0
TOTAL INCHES : 0000060
HI ENERGRY INCHES : N/A
VOLTAGE : 8.0V
CONTRAST POT : N/A
PH RESISTANCE : N/A
BAD DOTS : N/A
MEMORY : 8MBR/16MBN
OPTIONS : --
SWID : 9485