User manual

11/07 Rev. 4.03-01 USER MANUAL Maintenance & Troubleshooting, page 2
AP 3.4
Troubleshooting
Generally, when a malfunction or an abnormal condition occurs, the READY
LED will keep blinking and printing and communication between the host and
printer will stop.
To understand what the problem is, please check the LEDs.
P For details refer to topic section „Commissioning and Operation“, chapter
„Printer Status“.
Printer Status
There are three LED indicators on the front panel, READY, MEDIA and
RIBBON. These indicators display the operation status of the printer.
Problems on media
¯
Blinking
LED
Description
MEDIA The printer is at pause state. Press PAUSE or CANCEL to
return to normal state.
MEDIA
READY
The media is uninstalled or used up. Load new media to the
printer.
RIBBON
READY
The ribbon is uninstalled or end-of-ribbon occurred. Load new
ribbon to the printer. If you just use thermal media set bit 1 of
DIP switch to OFF position.
READY The format or baud rate of the RS232 communication is incon-
sistent between the printer and host.
READY The cutter can not cut off the media, check the media and cut-
ter.
READY The printer buffer is full caused by the loaded soft fonts, gra-
phics or forms. Check the format of these data. Call for ser-
vice.
Tab. 1: LED blink signals, showing the printer status.
Possible Problems Solutions Remarks
Missing gap Check the media path
Check the position of
label sensor.
If you use continuous
media, check your applica-
tion soft ware and driver.
You should select conti-
nuous.
Media out Supply the media roll
Media not installed Install the media roll
Media jam Recover the jam
Tab. 2: Possible Problems on Media.