Instruction manual

Calling Technical Support
Technical support representatives are available Monday through Friday during regular business
hours. Follow these steps before you call:
1. Make sure your PC and printer are properly connected.
2. Record any error messages that occurred.
3. Recreate the problem, if you can.
4. Check your port settings. Your problem may be corrected simply by changing the
communication settings.
5. List any changes that have recently been made to the system. Try to record what you were
doing when the problem occurred.
6. Reset your printer. For information on resetting your printer, see "Resetting Printers."
7. Reboot your computer. Refer to your computer documentation for specific instructions.
8. Print a test label, see “Printing a Test Label” for more information.
Have the following information ready before you call: computer brand name and model, version
of DOS, printer model, other peripheral devices on your system, support agreement, contract
number, or invoice information, customer number, and printer serial number.
Additional Diagnostics Information
For detailed printer diagnostics information, refer to the Equipment Manual. See Chapter 7,
“Status Polling,” for information on requesting printer and job status. See the following error
message listing in this chapter for more information.
Data Errors
Errors 001 to 499 are data errors. These errors are returned in response to a J,3 request. See
Chapter 7, “Status Polling,” for more information. A data error indicates that incorrect data was
received from the host, causing the printer to ignore the entire print job. After checking the
packet and correcting the problem, transmit the print job again.
The following is a list of data errors. These errors occur because data in the format, batch,
check digit, font, or graphic packet is invalid.
Format Errors
Error
Code
Description
001
Packet ID number must be 1 to 999.
002
Name must be 1 to 8 characters (excluding non-printable control characters) inside
quotes.
003
Action must be A (add) or C (clear).
004 Supply length is invalid. See “Defining the Format Header” in Chapter 3 for valid
lengths.
005 Supply width is invalid. See “Defining the Format Header” in Chapter 3 for valid
widths.
8-4 DIAGNOSTICS AND ERRORS