Specifications

Users Manual Model 686 / 686 HT Electrical Trouble Shooting •
••
• 59
Print
Problem Probable Cause Corrective Action
Printer advances stock but
does not print.
1) Stock registration sensor miss
aligned.
1) Adjust sensor position so that the sensor light
on the front panel flashes as a sense mark hole
passes under the sensor.
2) Print head cable unconnected or
faulty.
1) Power off the printer and reinsert the offending
connector or replace cable.
3) Print head faulty. 1) Replace print head.
4) Head Driver Board unplugged or
faulty.
1) Check Head Driver Board / AT board
connection and or replace Head Driver Board.
Printer stops after ever
third label.
1) Stock registration sensor miss
aligned.
1) Adjust sensor position so that the sensor light
on the front panel flashes as a sense mark hole
passes under the sensor.
2) Stock registration sensor
uncalibrated.
1) Calibrate the sensor (refer to the Sensor
Calibration section in this manual).
Print registration is off in
the feed direction.
1) Printer print position is incorrect. 1) Enter the Print / Cut Positions Mode on the
front panel and readjust the Print Position
setting as needed.
2) Field(s) position incorrect in the
format.
1) Using PcMate Platinum – check and readjust
the field(s) position(s) as needed.
3) Bound platen roller. 1) Check that the platen roller turns freely on its
shaft. If it does not, clean bearing or replace it.
Print registration is off in
the web direction.
1) Printer incorrectly threaded. 1) Check and rethread the stock as needed (refer to
Loading Stock section in this manual).
2) Web guides incorrectly adjusted. 1) Check and adjust as needed (refer to Web Guide
Adjustment in this manual).
3) Unwind incorrectly adjusted. 1) Check and adjust as needed (refer to Web Guide
Adjustment in this manual).
4) Incorrect DIP switch settings on
the Thermal Control Board.
1) Check and reset DIP switches as needed (refer
to TCB Dip Switch Settings section in this
manual.