User manual

Connecting Over the Internet

There are some challenges with connecting to AvertX IP cameras over

WAN (internet) connections because the camera streams video over

RTSP. RTSP is an excellent protocol for media and is now used on

many IP cameras (including AvertX) as the default streaming option.

However, RTSP is not suitable for transmission between two locations

that are behind different routers. In this case, the client (for example, the

AvertX HDIP recorder) connects to the camera, then requests a stream.

The camera uses that connection to return a stream, but since the

connection originated on the client side and has now switched to the

camera (remote) side, the router does not have any way to determine

where the traffic should be routed, so no video appears at the recorder.

There are three solutions to this:

1. Connect modems on both sides directly to the recorder and

camera. If there is no router, no network address translation is

needed.

2. Use routers with VPN support and set up a small VPN. Once this is

done, the traffic will be treated as though it were all on the local

network.

3. (Best solution) – Use routers with connection tracking. This is

quite easy; VOIP also uses RTSP and faces the same challenges.

If a router is marketed as having “VOIP Support”, it will have the

necessary connection tracking capability to allow any type of RTSP

communication (not just VOIP).

With proper planning and the correct equipment, RTSP cameras CAN

stream over the WAN to a recording device for minimal additional cost

and labor.

Please contact technical support if you require any additional

information on these topics.

VIEWER SOFTWARE

To access the setup menu, you need to install the viewer software on

your PC. The viewer software will install automatically the first time you

connect to the camera. If your internet browser doesn’t install the viewer

software, check the security settings or ActiveX controls and plug-in

settings. If your internet browser asks for permission to install the

ActiveX control, you must allow the ActiveX control to continue the

installation.

The first time you connect to a camera, the browser will ask for

permission to install the ActiveX Control necessary to display the

camera video. Right-click the information bar and click Install ActiveX

Control to allow the installation.