Specifications

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4.2 General Troubleshooting
Problem
Possible Solution
No Power
 Ensure that DVI-SPLITPRO-4K is plugged in
 If you are recovering from power outage, accidentally unplug the adapter or
other power surge conditions, leave the device off for a at least a minute
and then power it on again.
No or Distorted Image
 Make sure all cables are in good working condition and properly connected
to the DVI-SPLITPRO-4K and displays.
 Configure the output video resolution so that it doesn’t exceed the native
resolution of the display. ( in this case, the message of “out of range” is
usually showed on your screen)
Poor Quality
 We suggest that don’t use T-connectors to split your video source into to
images displayed on two different screens. That will lower output video
quality. Use a distribution amplifier instead of T-connectors.
 Make sure the video source is not compressed and maintains the highest
native resolution.
Wrong Color
 Press “Color Balance” key for auto configuration.
Auto color configuration only works at VGA and Component inputs.
No Video after Factory
Hardware and Software
Reset
 Always perform a hard power reset from the back of the unit using the
power switch on back right.
 In the configuration software after the factory reset navigate to:
 Advance setting button
 Ensure the correct COM Port is enabled
 Wait until Green check mark and Device Ready! is complete
 Proceed to “Device Setting/Testing” “Execute Selector”
 Select “Modular Configure” then Press Execute Button