User manual

ADPRO FastTrace-R by Xtralis Installation and User Manual
Doc 13972_03 25
2.12 Notes and Troubleshooting Tips
• Ensure that details entered at VideoCentral AND the FastTrace-R are IDENTICAL.
• Ensure the TCP/IP address and subnet mask are correct.
2.12.1 Setting the Date and Time
The FastTrace-R uses a stable internal clock that is based on UTC (Coordinated Universal
Time). Date and time settings of the unit operate in a way that is similar to a PC and a 'Time
Zone' value is provided in the Date / Time Settings option of the Connection menu / Installer
Menu option.
To ensure correct operation, the Time Zone value should be configured prior to any date or time
changes being made.
2.12.2 Front Panel LED
When power is first applied to the FastTrace-R unit, the red LED on the front of the unit will be on.
After approximately 60 seconds, the red LED should start switching on, then off, every two
seconds. This signifies that the unit has completed its internal checks and is now checking the
integrity of the database. Once the unit successfully completes the integrity check, the red LED
will switch off, and remain off.
If at any time during operation, the red LED switches on and stays on, this signifies a fault with
the unit and technical support is required.
2.13 FastTrace-R Connection Details Lost
If for any reason, the operational Site ID, password or network address for a FastTrace-R is lost,
use the following procedure to override the communication settings and restore this information.
1. Set the FastTrace-R's DIP Switch 7 (on the rear panel) to the 'ON' position.
2. Power cycle the unit. This will override to the following settings:
- Site ID: FT-R
- Password: FT2222
- Network Address: 192.168.1.1
- Subnet Mask: 255.255.255.0
3. Connect a crossover network cable or the null modem (serial) cable between the unit and a
PC running VideoCentral.
4. There should be a FastTrace-R Default Site in Database / Administration / Site Details
with details that match the Site Details as described in point 2 above.
5. Modify the VideoCentral settings (Database / Administration / Site Details) for the
connection type as follows:
- (NETWORK connection) - Set 'Connection Type' = Network and 'IP Address' =
192.168.1.1
OR
- (SERIAL connection) Set 'Connection Type' = PSTN and 'Phone' = 0
6. Connect to Site using the default Password (FT2222).
7. Go to the Connection menu and select the Installer Menu option to display the FastTrace-
R's User Settings menu.
8. Change Site Details to the new Site ID, Password and Network Address values.