Instruction manual

APPENDIX A PROBLEM SOLVING GUIDE

VSI-Pro Max POS / Cash Register Interface

HOW TO DO A MASTER RESET ON VSI-Pro Max

1. Press and hold in simultaneously the “Down”, “Up” and “Set” buttons.

2. While holding those three buttons in, press and release the “Reset” button and then release the other three buttons.

3. This will display the copyright notice.

4. Restores the VSI-Pro Max to all the factory default settings and erases all user programming.

MY CUSTOMER IS CHANGING REGISTERS. WILL THE VSI-Pro Max WORK WITH THE NEW REGISTER?

This is a tricky one. The VSI-Pro Max interfaces to over 400 different registers. The probability the VSI-Pro Max will work

with a new system is relatively high. The chances any additional boards or boxes will work is lower, unless your customer

is staying with the same manufacturer and within the same register series.

There are a myriad of PC-based systems out there which do not appear on the AVE Cash Register Compatibility List.

Most of the PC-based cash registers that were not included in the AVE Cash Register Compatibility List are able to

interface to the VSI-Pro. To find the compatibility of a cash register we need to determine following:

Does the cash register use a stand-alone receipt printer? If it does it can either be a serial or parallel printer. Serial

printers use DB9 or DB25 type connectors. However parallel printers generally use Centronics type connectors, but on

the cash register side use DB25. If it is a serial printer then you can use an AVE Triport DB9 or Triport DB25.

If upgrading to USB connections then the USB232 adapter might be required or if tapping a LAN then the TCPIP232

adapter might be required.

Contact AVE’s Product Support Specialists for additional help with this issue.

IF I INSTALL YOUR INTERFACE BOARD INTO A NEW REGISTER, WILL IT VOID MY CUSTOMER’S WARRANTY?

If you are connecting to an external RS-232 port of the register, generally it does not void the warranty. But if you want to

add the interface board inside your new cash register, we will highly recommend you to contact the manufacturer of the

cash register for sometimes opening the register does void the warranty.

VL VIDEO ERROR LED NOT ON BUT VIDEO LOOKS BAD

VL Video Error measures the level of the sync signal not the overall video peak to peak level. Therefore if sync signal

is correct and the video level is noisy or low or high the display might be too light or too dark. In this case the addition

of a video amplifier or adjustment of the camera settings might help.

VL VIDEO ERROR LED ON BUT VIDEO LOOKS GOOD

The VL Video Error measures the level of the sync signal not the overall video peak to peak level. Therefore it is

detecting the sync signla is low and amplifying the video signal to its maximum of 2 times. In this case the sync is

sufficient for the monitor or DVR to lock to and show a good image. If the inserted text from the VSI-Pro Max is stable

then the VSI-Pro Max is able to lock to this low signal. If the text jitters or is skewed then a video amplifier must be

placed in line with the VSI-Pro Max to bring the signal up to at least .5V P-P so the AGC circuitry can adjust to the

proper output level.

FUNNY CHARACTERS OR GARBAGE ON SCREEN

1. Power disconnected for too long and memory is lost.

2. Lightning strike, power line noise or power surge.

3. ECR / TPIF boards make sure data cable is plugged in correctly.

4. Ground and Data wires are reversed. Verify correct DB-9 cable wiring.