Specifications

Orders for stock items must be received before 4:00PM CST if you
require same-day shipping. We will try to ship orders received after
4:00PM that day if possible, however all will be shipped the following
day.
Please remember when ordering VSI interfaces that you must specify
what device the VSI is to be used with. For Example: Qty 1 VSI-Pro -
Gilbarco PCG-Site
Additionally, you must specify the register type when ordering Triport
cables because there are different types for specific registers. We
use triport as a generic part name, however there are several models.
The VSI-Pro interfaces to several devices as well as several software
versions which cover specific programs used. If you have a VSI in
stock and a sale pending, please call us with the Register or device
model number and the version of the VSI you have. We can tell you
if the VSI will work for that specific device and if additional interfaces,
modifications, or cabling are required.
AVE will accept faxed orders, and verbal telephone orders. Do not
hesitate to call Product Support Department if you have any questions
regarding products or policies with AVE.
Return policy
American Video Equipment will only except returns on sold merchan-
dise with approval from the AVE sales department. The following
conditions apply:
1. Before sending any merchandise back to AVE you must obtain a
return authorization.
2. Returns without prior authorization will be refused.
3. RMA numbers are good for 30 days from the date of issue
4. After 30 days the RA is invalid and the merchandise will be billed at
full invoice price.
5. All returns must be made within 30 days from the original invoice
date.
6. Absolutely no returns for credit or replacement after 30 days from
the original invoice date.
7. Equipment must be returned in original packaging in like new condi-
tion.
8. All returned merchandise is subject to a minimum 15% restocking
fee, depending on the condition of the merchandise upon inspection
by our RA department.
9. if upon arrival at our office, the return merchandise is not in its
original packaging, a $75.00 repacking fee will be charged.
Damage Claims
Claims for in transit damage must be filed directly with the carrier
and always within 15 days after receipt of the shipment. ONLY THE
CONSIGNEE CAN FILE A CLAIM WITH THE CARRIER FOR DAM-
AGE DURING SHIPMENT. Be sure to save all cartons and packaging
material for the carrier as evidence of in transit damage. Do not ship
merchandise back to our office without obtaining proper authorization.
IN TRANSIT DAMAGE IS NOT COVERED BY THE AVE WARRAN-
TY. FREIGHT INSURANCE IS LIMITED.
Order Delivery Delay
AVE can not be held responsible for delays in shipment affected by
reasons beyond our control. These reasons may include, but are not
limited to: Material shortages, freight delays, work strikes, sabotage,
forces of nature, etc.
Warranty Return policy
Before sending any AVE product to the factory for warranty repair, the
customer must obtain an RMA number. This number must appear on the
outside of the box and on any documentation accompanying the warranty
repair. When calling AVE for an RMA number, be prepared to give a
complete description of the problem, the invoice number and the address
to return repaired items to. When shipping the unit to AVE the following
must apply:
1. The unit must be packed in the original shipping carton or in a similar
package offering a similar degree of protection. Separate items such
as power cords, remote controls, and transformers, these should be
individually wrapped as they may cause scratching during transit.
2. Please include your name, telephone number, address, a copy of
sales receipt, and a complete description of the inoperative functions.
3. Ship the product prepaid. AVE will pay for the return shipping.
American Video Equipment guarantees that its products are free from
defects in workmanship and material during the warranty period. If any
failure, resulting from either workmanship or material defects should
occur under normal and proper usage within the stated below for each
product from the original provable date of purchase, such failure should
be repaired at no cost to the buyer for labor and parts if the defective
product(s) is sent to AVE.
All Products Except DVRs
During the Period of 24 months from the from the date of purchase,
AVE will repair or replace (at our option) all necessary parts, except the
outside cabinet trim, without charge for parts and labor required to make
the repair.
This AVE warranty does not cover the following:
1. Products that are not paid for in full.
2. Products received without an RMA number, sales or delivery receipt
showing date of purchase by original customer.
3. Damages caused by incorrect use, carelessness, unauthorized altera-
tions, improper storage or unauthorized service installation or repairs.
4. Damages caused by fire, flood, lightning, vandalism, collision, acts of
God, or other events beyond the control of AVE.
5. External parts such as case or key pad
6 Damages resulting from loss of use, loss of time or convenience, costs
of temporary replacement units or spares, property damage caused by
this unit or its failure to work, or any other incidental or consequential
damages.
7. Hostile operating environments.
8. In transit damage claims, improper handling by carrier or post office.
9. Products or parts thereof which have had serial numbers removed,
altered, or defaced.
10. Damage defect or failure caused by or resulting from the operation of
the unit by incorrect voltages.
11. The use of components that do not meet AVE specifications.
IMPORTANT: This warranty is in lieu of all other warranties, guarantees
or agreement weather expressed or implied and no person, dealer, or
company is authorized to change, modify, or extend its terms in any man-
ner whatsoever.
General Policies and Terms and Conditions