User's Manual

Software conversion failures
There are four different boot loaders in the FLASH and application load. Various boot loaders
are used to recover the IP Deskphone if a failure occurs.
• If a conversion fails before anything is written to FLASH, the IP Deskphone reboots with
the previous software load.
• If the software download fails while the application is being written to FLASH, there are
two possible recovery methods:
- If an application file was not created, then after power-up the IP Deskphone jumps
to the BootC loader and downloads a new application load using the same
mechanism as the application.
- If the application is executed and the file created is corrupted, the IP Deskphone
crashes. In this case, force the IP Deskphone to use BootC by pressing the UP key
and 2 during power up.
Users of the IP Deskphone complain that their banner is not updated with their
custom banner
When the banner is configured as FORCED in the device configuration file, the user’s banner
is overwritten by the value in the device configuration file.
Provisioning Error is displayed on the IP Deskphone display
The Provisioning Error is displayed on the screen when the IP Deskphone is unable to contact
the Provisioning, FTP, HTTP, or HTTPS server.
Local diagnostic tools
Local diagnostic tools provides information about the Avaya 1100 Series IP Deskphone, such
as identification, software version, settings, and a set of testing routines for checking network
condition.
You can access Diagnostics tools through the Diagnostics menu.
Table 53: Diagnostics menu options on page 325, describes the Diagnostics menu options.
Table 53: Diagnostics menu options
Diagnostics option Description
IP Deskphone and DHCP information Provides detailed information about the
IP Deskphone and service configuration.
Network Diagnostics Tools Provides access to the following testing
routines:
• ping
• tracert
Local diagnostic tools
SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 325