User's Manual

Chapter 19: Diagnostics and
troubleshooting
This chapter contains the following topics:
• IP Deskphone diagnostics on page 323
• Local diagnostic tools on page 325
•
How to access the Diagnostics menu on page 326
• IP Set and DHCP information on page 328
• Network Diagnostics tools on page 330
•
Ethernet Statistics on page 333
• IP Network Statistics on page 336
•
USB Devices on page 337
• Advanced Diag Tools on page 338
• Test key on page 340
•
Logging System on page 343
• Problem Determination Tool (PDT) on page 345
•
Diagnostic Logs on page 355
IP Deskphone diagnostics
Network-related issues can be debugged using the Network Diagnostic Utility (NDU) built into
the IP Deskphone.
Another way to diagnose a problem on an IP Deskphone is to capture a message trace using
any appropriate software.
The IP Deskphone has Problem Determination Tools (PDT). These can be accessed through
a SSH session using the IP address of the IP Deskphone (you can configure the login and
password using provisioning or manually in the network configuration window of the
IP Deskphone).
Server unreachable after the IP Deskphone is powered up
If the display indicates that the server is unreachable and it continuously resets, some
parameters must be configured. Things to consider when configuring parameters:
SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 323