User's Manual

Avaya recommends the use of the following headsets:
• GN Netcom GN9350e
• Plantronics CS-50
Hotline service
The Hotline service allows you to provision a SIP Avaya 1100 Series IP Deskphone as a Hotline
Phone. From a Hotline Phone, you automatically make a call only to a designated number.
A Hotline Phone is a dedicated IP Deskphone that has only one target. You cannot make a
call to any other destinations; even emergency calls, such as E911 are not permitted. A Hotline
Phone does not know the Hotline target and relies on the server to replace the To field of all
INVITE messages sent from the Hotline Phone with the Hotline target to complete the call.
Important:
You cannot place calls if the server is unavailable during an upgrade.
Making a Hotline call
A call to a Hotline target is automatically placed when an off-hook condition occurs, or when
you press digits during idle on-hook, and then lift the handset.
Hotline Service allows only one hotline user to login to the Hotline Phone. The Multiuser Login
feature is restricted to one user only.
Hotline service restrictions
Because the Hotline Phone is a dedicated IP Deskphone used only for Hotline service, certain
features are restricted on the Hotline Phone.
The following is a list of features, on the IP Deskphone, that are restricted on the Hotline
Phone.
• Call Transfer
• Call Forward
• Voice Mail
• Call Park
• Instant Messaging
Hotline service
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