User's Manual

The following scenarios apply to DND.
• If you select a single account that is in DND mode, the IP Deskphone displays a prompt
that asks if you want to deactivate the DND mode.
• If you select a single account that has Call Forwarding active, an error message appears
to indicate that DND cannot be activated.
• If you select the option all, and at least one account is not in DND mode, DND mode is
activated for all accounts. If an account is in Call Forward mode, Call Forward is
disabled.
• If you select all and all accounts are in DND mode, DND mode is deactivated for all
accounts.
If you use a programmed DND feature key, the account that is affected by the DND feature
key is determined when the feature key is configured. After you press the DND feature key,
the IP Deskphone behaves as described in the preceding scenarios, except that there is no
confirmation prompt displayed. The IP Deskphone performs the operation immediately, and a
message appears to indicate what was done.
The DND mode for each account is persistent. If you restart the IP Deskphone, or log off the
account and log the account back on, the account maintains the original state.
Call Forwarding
After you select the Call Forward command from the Services menu, the IP Deskphone
prompts you to specify the account that you want to place in Call Forward mode. The option
forward all places all accounts in Call Forward mode in one operation, and the option forward
none deactivates Call Forward for all accounts at the same time.
The following scenarios apply to Call Forward:
• If you activate call forwarding for a specific account, the IP Deskphone automatically
redirects all calls to the selected account to the address that you specify. The target
address must be reachable from the domain of the account. Other accounts can still
receive calls. The line key label periodically indicates that Call Forward mode is active.
• If you select a single account that does not have Call Forward or DND active on it, the IP
Deskphone prompts you to specify a forwarding target, and the mode you select is then
enabled. If DND is already active, a message appears indicating that Call Forward cannot
be activated. If Call Forward is already active, a message appears asking you if you want
to deactivate Call Forward.
• If you select the forward all option, all accounts are in Call Forward mode using the
provided target, and DND is deactivated for all accounts. If accounts are already in Call
Forward mode for a different target, the accounts are updated to use the new target.
• If you select the forward none option, the Call Forward feature is deactivated for all
accounts for which the Call Forward feature is currently active.
Features
152 SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012
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