User's Manual

• Missed incoming calls and new voice mail messages for the account are indicated with
an icon. The icon supplements the NN missed calls message on the idle screen and
the red LED which cannot provide per-account information.
• The MADN, do-not-disturb, and call forwarding features also affect the appropriate line
key icon of the account.
Making a call
You can place a call using any of the registered user accounts. The account that you select
determines:
• the proxy used
• the domain name used for the call target (if none was specified)
• the caller the target sees is calling
• the service-package-dependent features that are available
Receiving a call
When you receive an incoming call, the account that the call is intended for is displayed on the
IP Deskphone. The line key of that account displays the icon for an incoming call. You cannot
use a different account to answer the call.
If you are receiving multiple calls at the same time, a list of all active and incoming calls appears.
If you select a specific call in the list, you can choose to answer or process that specific call.
The IP Deskphone sorts the list by the most recent incoming call first. If there are numerous
calls to process, you can configure the selected call to automatically select the last incoming
call to make it easier to answer, or to leave the selected call static. The selected call does not
jump as new calls come in, but remains on the same call, as new calls are added, to make it
easier for the user to process that call.
If the calls are for different accounts, the line keys associates with the accounts receiving the
incoming calls display an incoming-call icon.
Being in a call
When a single call is active, the screen displays the local account in use and the remote user.
If multiple calls are active, each call appears on a single line. The local account for the active
call appears on the context line. Each line key reflects the most active call state of the account
the line key is associated with.
Features
146 SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012
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