User's Manual

Multiuser
The Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at
the same time. Multiple users, each with their own account, can share a single IP Deskphone
allowing each user to receive calls without logging off other users. One user can have multiple
user accounts (for example, a work account and a personal account) active at the same time
on the same IP Deskphone. You can register each account to a different server, and for each
account, the IP Deskphone exposes the functionality available to that account.
One account is considered a primary account and is used by default for most IP Deskphone
operations. Each account is associated to a line key; the primary account is always on the
bottom right line key of the IP Deskphone (this is the first key, Key 01), and an arbitrary key
(including a key on an Expansion Module) can be selected for additional accounts.
You can use the line key to do the following:
• start dialing
• place a call using the corresponding user account
• to answer an incoming call targeted to that account
Initiating a call without pressing a line key (for example, by dialing digits at the idle screen and
lifting the handset) uses the primary account.
A running IP Deskphone is associated to a single profile that represents one configuration of
the IP Deskphone with all relevant persistent data such as preferences and call logs. A different
profile is associated to each account used as a primary account. The IP Deskphone can store
up to five different profiles; the IP Deskphone takes data from the profile associated to the
current primary account. A number of configurations are independent of profiles and tied
directly to an account making them available to that account regardless of the primary account
you use (for example, voice mail ID).
The IP Deskphone receives and answers calls targeted at any of the registered accounts; the
incoming call screen indicates who the call is for. You can place an outgoing call using any of
the accounts; the account that you use is displayed on the dialing screen. When a call is active,
information from both local and remote parties appear on the screen.
Regardless of which account receives the call, incoming call logs, outgoing call logs, and
instant messages appear in a single list. The IP Deskphone indicates the local user in the
detailed view of the entry.
Some features are only available to the primary account, such as instant messaging, retrieving
parked calls by token, and establishing ad-hoc conference calls.
If you log off of the primary account, the IP Deskphone unregisters all other accounts at the
same time. These accounts are registered automatically after you log on the primary account
(it is possible to use a different primary account to log on) again. When the IP Deskphone
restarts, all accounts that were logged in before the IP Deskphone restarted, are automatically
logged back on. The provisioning server can also configure the users who are allowed to log
on to the IP Deskphone.
Features
140 SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012
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