User's Manual

Things to consider when setting parameters:
• Enter requested information in the menu fields by pressing the number keys on the
dialpad. Press the asterisk (*) key to enter a period (.) when entering an IP address.
• To record the entry and advance the initialization to the next parameter, press OK.
• To abandon the manual configuration process and restart the power-up, press Cancel.
• To manually enter parameters, use the BKSpace or Clear context-sensitive soft keys to
edit the default entry. BKSpace deletes each character as the key is pressed. Clear
deletes the entire entry.
• Each parameter must have a corresponding entry.
•
Software download failure
If you are having trouble downloading software, review the following.
• Are the "Server URL" and "Protocol" parameters correct in the Provisioning section of
the IP Deskphone Device Settings dialog?
• Is the IP Deskphone connecting to the TFTP server log?
Check any firewall configuration settings to allow TFTP protocol access.
• Is the syntax within the 11xxe.cfg or 11xxeSIP.cfg correct? See Configure the provisioning
server on page 27. Supported sections describe the syntax of the configuration file.
• Does DOWNLOAD_MODE = AUTO? Is VERSION less than the current running software
version? If a file does not download using the AUTO selection, it is possible the version
number is not high enough. A version number exists permanently on the IP Deskphone
until a higher version number is downloaded through the Device Configuration file or you
select Srvcs > , System > Erase User Data on the IP Deskphone.
• Check FILENAME. Does this exist on the TFTP server?
• Check to make sure your firewall settings allow for the provisioning protocol (TFTP, FTP,
HTTP, or HTTPS) to go through.
There is a chance of software download failure, leaving the IP Deskphone with no valid
application code and only the boot loaders. If this happens, the boot loaders execute and
handle the application download.
Diagnostics and troubleshooting
304 SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012
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