User's Manual

Chapter 19: Diagnostics and
troubleshooting
This chapter contains the following topics:
• IP Deskphone diagnostics on page 303
• Local diagnostic tools on page 305
• How to access the Diagnostics menu on page 306
• IP Set and DHCP information on page 308
• Network Diagnostics tools on page 310
• Ethernet Statistics on page 313
• IP Network Statistics on page 316
• USB Devices on page 317
• Advanced Diag Tools on page 318
• Test key on page 320
• Logging System on page
323
•
Problem Determination Tool (PDT) on page 325
• Diagnostic Logs on page 335
IP Deskphone diagnostics
Network-related issues can be debugged using the Network Diagnostic Utility (NDU) built into
the IP
Deskphone.
Another way to diagnose a problem on an IP Deskphone is to capture a message trace using
any appropriate software.
The IP Deskphone has Problem Determination Tools (PDT). These can be accessed through
a SSH session using the IP address of the IP Deskphone (you can configure the login and
password using provisioning or manually in the network configuration window of the IP
Deskphone).
Server unreachable after the IP Deskphone is powered up
If the display indicates that the server is unreachable and it continuously resets, some
parameters must be configured.
SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 303