SIP Software for Avaya 1100 Series IP Deskphones-Administration SIP 4.1 NN43170-600, 03.
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Contents Chapter 1: New in this release........................................................................................... 9 Features.................................................................................................................................................... 9 IP_OFFICE_ENABLE....................................................................................................................... 9 MAX_APPEARANCE....................................................................
Configure the DHCP server to support SIP IP Deskphone class identifier............................................... 101 Requested Device Settings parameters................................................................................................... 102 DHCP VLAN Auto Discovery.................................................................................................................... 103 Chapter 8: Install the IP Deskphone......................................................................
TCP/TLS operation overview.................................................................................................................... 203 SRTP......................................................................................................................................................... 216 Last successful or unsuccessful logon...................................................................................................... 219 Enhanced administrative password security..................
Chapter 17: Internet Protocol version 6............................................................................ 283 IPv6 address entry.................................................................................................................................... 283 IPv6 address format.................................................................................................................................. 285 IPv6 limitations...................................................................
Update PDT device configuration information.......................................................................................... 332 Device configuration file............................................................................................................................ 333 Diagnostic Logs......................................................................................................................................... 335 PC Client Softphone interworking...............................
SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012
Chapter 1: New in this release SIP Software for Avaya 1100 Series IP Deskphones- Administration , NN43170-600 supports SIP Software Release 4.1. This document contains administration information for the Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1165E IP Deskphone. Features SIP Software Release 4.
New in this release E911_TERMINATE_ENABLE When enabled, the device configuration file command E911_TERMINATE_ENABLE allows a caller who placed an emergency 911 call to terminate the call. Revision history 10 November 2012 Standard 03.12. This document is up-issued to This document is up-issued to remove references to Broadsoft. April 2012 Standard 03.11.
Revision history May 2011 Standard 03.02. This document is up-issued to reflect changes in technical content for: • AUTOLOGIN_ID_KEY parameters • roaming profiles and network address book • reset codecs to default • modifying the SIP provisioning file April 2011 Standard 03.01. This document is up-issued to support SIP Software Release 4.1. January 2011 Standard 02.03. This document is published to support SIP Software Release 4.0. January 2011 Standard 02.02.
New in this release 12 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 2: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to http://www.avaya.com/support or go to one of the pages listed in the following sections.
Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http://www.avaya.com/support. 14 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 3: Introduction to this guide Subject SIP Software for Avaya 1100 Series IP Deskphones — Administration, NN43170-600 describes how to install, configure, and provision the Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 1165E IP Deskphone for use on a SIP network. These IP Deskphones are collectively known as Avaya 1100 Series IP Deskphones. In this document, the Avaya 1100 Series IP Deskphones are referred to as IP Deskphones.
Introduction to this guide 16 DCP Device Certificate Profile DET Distinguished Encoding Rules DHCP Dynamic Host Configuration Protocol DN Distinguished Name DND Do Not Disturb feature DNS Domain Name System DOD Department of Defense DRegex Digit Regular Expression DSCP Differentiated Services Code Point DSN Defense Switched Network EAP Extensible Authentication Protocol ECR Error Collection and Recovery EJBCA Enterprise Java Bean Certificate Authority ERE Extended Regular Expres
Acronyms MAC Media Access Control MADN Multiple Appearance Directory Number MAS Media Application Server MD5 Message Digest v5 MLLP Multi-Level Precedence and Pre-emption NAT Network Address Translator NetConfig Configuration screens available after an IP Deskphone resets NDU Network Diagnostic Utility OAM Operation, Administration (and) Maintenance PDT Problem Determination Tool PEAP Protected Extensible Authentication Protocol PEC Product Engineering Code PKCS#12 Public Key Crypt
Introduction to this guide SIP Session Initiation Protocol SKS Special Key Sequence SMTP Simple Mail Transfer Protocol SOAP Simple Object Access Protocol SRTCP Secure Real-time Transport Control Protocol SRTP Secure Real-time Transport Protocol STUN Simple Traversal of UDP through NAT devices TCP Transport Control Protocol TFTP Trivial File Transport Protocol TLS Transport Level Security TPS Terminal Proxy Server TTL Time-to-live UDP User Datagram Protocol UFTP UNIStim File Trans
Chapter 4: Overview Introduction This chapter describes the hardware and software features of the Avaya 1100 Series IP Deskphones and provides a brief overview of Session Initiation Protocol (SIP). In this document, Avaya 1100 Series IP Deskphones will be referred to as IP Deskphones. Avaya 1100 Series IP Deskphones with SIP Software The Avaya 1100 Series IP Deskphones connect to an IP network using an Ethernet connection.
Overview Figure 1: Avaya 1165E IP Deskphone with SIP Software SIP overview Session Initiation Protocol (SIP) is a signaling protocol used for establishing multimedia sessions in an Internet Protocol (IP) network. SIP is a text-based protocol similar to Hyper Text Transfer Protocol (HTTP) and Simple Mail Transfer Protocol (SMTP). With the introduction of SIP to IP Deskphones, telephony integrates easily with other Internet services. SIP allows the convergence of voice and multimedia.
Related documentation Related documentation The Avaya 1100 Series IP Deskphones with SIP Software User Guides explains how to do the following: • use the context-sensitive soft keys and Navigation key cluster • enter text • use the address book • access and use the call inbox and call outbox • configure and use instant messaging • receive, identify, answer, redirect, decline, or ignore an incoming call • operate hold, three-way calling, call transfer, and call park • use other features such as speed dial,
Overview Installation overview To install the Avaya 1100 Series IP Deskphones with SIP Software, three basic steps are required. 1. Configure the provisioning server and, optionally, the DHCP server. The function of the provisioning server is to provide configuration options to every IP Deskphone throughout the network. The DHCP server can be configured to provide basic network-configuration data or a more comprehensive set of network-configuration data for the IP Deskphone with SIP Software. 2.
Installation overview Figure 2: Installation of IP Deskphones with SIP Software, page 1 of 2 SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 23
Overview Figure 3: Installation of IP Deskphones with SIP Software, page 2 of 2 24 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 5: Before installation Introduction This chapter features a checklist of tasks you must complete before you install SIP Software on the Avaya 1100 Series IP Deskphones. Preinstallation Complete the following checklist. Preinstallation checklist 1. Read and become familiar with your IP Deskphone User Guide. 2. Ensure there is one IP Deskphone boxed package for each IP Deskphone being installed. 3.
Before installation Table 2: External power supply parts list (order separately) CPC code PEC code Product description NTYS17xxE6 IP Deskphone Global Power Supply (2000 series, 1100 series, 1200 series) (RoHS) N0089603 NTYS14AAE6 Standard IEC Cable - North America (RoHS) A0781922 NTTK15AA Standard IEC Cable – Australia / NZ (Note: RoHS not required) N0114986 NTTK16ABE6 Standard IEC Cable – Europe N0109787 NTTK17ABE6 Standard IEC Cable – Switzerland N0109881 NTTK18ABE6 Standard IEC Cable
Chapter 6: Configure the provisioning server Important: If you have UNIStim software on your IP Deskphone, the software must be converted from UNIStim to SIP before you proceed with the following instructions. See the chapter Upgrade and convert the IP Deskphone software on page 107 for instructions on how to convert the software on an IP Deskphone from UNIStim to SIP.
Configure the provisioning server IP Deskphone, a new file transfer session starts for each file to be downloaded. The provisioning file (for example, 1165eSIP.cfg) can contain commands that prompt for confirmation before a file is downloaded. Download the SIP Software to the provisioning server To download the SIP Software, perform the following procedure. Downloading SIP Software for the IP Deskphone 1. Go to http://www.avaya.com/support. 2.
Create the SIP provisioning file on the provisioning server [LANGUAGE] DOWNLOAD_MODE AUTO DELETE_FILES YES VERSION 000024 FILENAME French_d24lang FILENAME Portuguese_d24.lang FILENAME Czech_d24.lang FILENAME Russian_d24.lang Language files section [IMAGES] DOWNLOAD_MODE FORCED VERSION 000003 FILENAME mountains.png FILENAME sunrise.png Images section [TONES] DOWNLOAD_MODE AUTO DELETE_FILES YES VERSION 000003 FILENAME ring.
Configure the provisioning server Table 3: Provisioning file supported sections [DEVICE_CONFIG] Device configuration file [FW] Firmware image [DIALING_PLAN] Dialing plan [LANGUAGE] Downloadable language files (more than one can be specified in each section) [IMAGES] Downloadable images [TONES] Downloadable tones (.
Create the SIP provisioning file on the provisioning server this file is associated. Language files are signed by Avaya and are authenticated by the software for security reasons.
Configure the provisioning server • [CTL]—this section is used to enable an IP Deskphone to download the Certificate Trust List, which is a list of trusted device certificates. • [USER_KEYS]—this section is used to enable an IP Deskphone to download a customer root certificate. • [LOGIN_BANNER]—this section is used forto download a text file, the contents of which are displayed on the IP Deskphone immediately after logging on.
Create the SIP provisioning file on the provisioning server the file is forced to download and the version number in the IP Deskphone is overwritten with the version number in the 1xxxeSIP.cfg file. • DOWNLOAD_MODE [AUTO | FORCED] defines whether the version is checked. This command is optional. If this command is not present, AUTO mode is used as the default.
Configure the provisioning server Important: When using HTTPS, the IP Deskphone must have a device certificate loaded on the IP Deskphone. If using FTP, HTTP, or HTTPS, then SRV_USER_NAME and SRV_USER_PASS are also key words. These commands specify the credentials used to log on to the file server for file download. If not present, then the protocol default credentials are used (no credentials for TFTP, HTTP, and HTTPS; and anonymous with no password for FTP).
Create the device configuration file on the provisioning server Setting the default language on the IP Deskphone to French To configure the default language on a new IP Deskphone, or an IP Deskphone that has not been logged into by an end user, include the following in the [DEVICE_CONFIG] and [LANGUAGE] sections of the 11xxeSIP.cfg configuration file. [DEVICE_CONFIG] DOWNLOAD_MODE AUTO VERSION 000002 FILENAME DeviceConfig.dat [LANGUAGE] DOWNLOAD_MODE AUTO VERSION 0000000001 FILENAME French_d24.
Configure the provisioning server Figure 4: Sample device configuration file Parameters in the IP Deskphone configuration file are saved on the IP Deskphone. Removing a parameter from the IP Deskphone configuration file does not change the parameters saved on a configured IP Deskphone. If a parameter is configured only in the IP Deskphone-specific configuration file, removing the IP Deskphone-specific configuration file does not clear the setting.
Create the device configuration file on the provisioning server Configuration command type Feature configuration commands Configuration commands SERVER_IP1_1 SERVER_IP1_2 SERVER_IP2_1 SERVER_IP2_2 SERVER_PORT4_1 SERVER_PORT4_2 SERVER_PORT5_1 SERVER_PORT5_2 SERVER_TCP_PORT1_1 SERVER_TCP_PORT1_2 SERVER_TCP_PORT2_1 SERVER_TCP_PORT2_2 SERVER_TCP_PORT3_1 SERVER_TCP_PORT3_2 SERVER_TCP_PORT4_1 SERVER_TCP_PORT4_2 SERVER_TCP_PORT5_1 SERVER_TCP_PORT5_2 SERVER_IP5_2 SERVER_PORT1_1 SERVER_PORT1_2 SERVER_PORT2_2 SER
Configure the provisioning server Configuration command type 38 Configuration commands USER_FILE_ENABLE AUTOLOGIN_AUTHID_KEYxx PROMPT_AUTHNAME_ENABL E TRANSFER_TYPE REDIRECT_TYPE ENABLE_PRACK SELECT_LAST_INCOMING TECH_SUPPORT_LABEL TECH_SUPPORT_ADDRESS SERVICE_PACKAGE_PROTO COL IPOFFICE_MSG_CODE IPOFFICE_CONF_CODE IPOFFICE_REDIAL_CODE LLDP_WAITING_TIME ANSWER_MODE_MAXALLOWE DADDR ANSWER_MODE_MICMUTE DISPLAY_CALL_SENDER_IM_K EY DST_ENABLED TIMEZONE_OFFSET FORCE_TIME_ZONE IM_MODE IM_NOTIFY FAST_EARLY_MEDI
Create the device configuration file on the provisioning server Configuration command type Configuration commands SCRNSVR_TEXT SCRNSVR_MODE SCRNSVR_DELAY SCRNSVR_IMAGE BG_IMAGE_ENABLE BG_IMG_SELECT_ENABLE USE_BG_IMAGE SPEEDLIST_KEY_INDEX SPEEDLIST_LABEL SESSION_TIMER_ENABLE SESSION_TIMER_DEFAULT_ SE SESSION_TIMER_MIN_SE ENABLE_USB_PORT USB_MOUSE USB_KEYBOARD USB_HEADSET USB_MEMORY_STICK ATA_REGION HOTLINE_ENABLE HOTLINE_URL SET_REQ_REFRESHER SET_RESP_REFRESHER MAX_ALLOWEDADDRESSES PORT_MIRROR_ENABLE MEM
Configure the provisioning server Configuration command type Configuration commands NAT configuration commands NAT_SIGNALLING NAT_MEDIA NAT_TTL STUN_SERVER_IP1 STUN_SERVER_IP2 STUN_SERVER_PORT1 STUN_SERVER_PORT2 Voice Quality Monitoring (VQMon) configuration commands VQMON_PUBLISH VQMON_PUBLISH_IP LISTENING_R_ENABLE LISTENING_R_WARN LISTENING_R_EXCE PACKET_LOSS_ENABLE PACKET_LOSS_WARN PACKET_LOSS_EXCE JITTER_ENABLE JITTER_WARN JITTER_EXCE DELAY_ENABLE DELAY_WARN DELAY_EXCE SESSION_RPT_EN SESSION_RPT
Server and network configuration commands The syntax of the device configuration file is case-sensitive. Verify that the commands entered follow the case defined in this document. Important: Parameters in the device configuration file with empty values are not allowed and cause write failure. Important: Some parameters are configured by the service package, which is downloaded to the IP Deskphone at log-in time. Service packages are provided by CS 2000, AS 5200, and AS 5300 proxies only.
Configure the provisioning server y=1 indicates the primary address and y=2 indicates the secondary address. - port_number – the SIP proxy signaling port (default is 5060). SERVER_TCP_PORT[x]_[y] [port_number] This parameter configures the signaling TCP ports for each proxy. - x — the domain number. - y — the corresponding primary or secondary IP addresses. y=1 indicates the primary IP address and y=2 indicates the secondary IP address. - port_number – the SIP proxy signaling TCP port (default is 5060).
Server and network configuration commands Important: Decide carefully whether SIP_PING usage is appropriate for your environment. Even when SIP_PING is not used for NAT TRAVERSAL, it is highly likely that you must keep SIP_PING enabled for server heartbeat detection. If the IP Deskphone is behind a firewall, it is very likely that you must keep SIP_PING enabled, unless an alternate method of keeping the firewall pinhole open is used.
Configure the provisioning server - YES –IPv6 address is selected. - NO –IPv4 address is selected. IPV6_STATELESS [YES | NO] This parameter configures stateless autoconfiguration. If IPV6_STATELESS parameter is configured to [YES], then autoconfiguration is enabled. The default value is YES. If this parameter is configured to [NO], then addresses must be configured through manual or static configuration. - YES – enables IPv6 stateless autoconfiguration (default).
Server and network configuration commands - AES_CM_128_HMAC_SHA1_80 (default value) - AES_CM_128_HMAC_SHA1_32 - None SRTP_CIPHER_2 This parameter configures the preferred order for SRTP [AES_CM_128_HMAC_SHA1_80 cipher offers. The default value is AES_CM_128_HMAC_SHA1_32. | AES_CM_128_HMAC_SHA1_32] - AES_CM_128_HMAC_SHA1_32 (default value) - AES_CM_128_HMAC_SHA1_80 - None SSH [YES | NO] This parameter configures the SSH server on the IP Deskphone. The default value is NO.
Configure the provisioning server Important: Ensure there are no spaces between the extensions. When this parameter is changed, the system resets. HASH_ALGORITHM [SHA1 | MD5] This parameter provides the hash algorithm. The default value is SHA1. - SHA1 – algorithm is Secure HASH Algorithm 1 - MD5 – algorithm is Message-Digest algorithm 5 MKI_ENABLE [YES | NO] This parameter indicates whether to use the Master Key Identifier (MKI) or not. The default value is NO.
Server and network configuration commands CA [IP address] This parameter is the IP address of the Certificates Server. CA_DOMAIN [phone name] This parameter is the IP Deskphone phone name. - minimum value – 4 characters - maximum value –12 characters HOST_NAME [hostname] This parameter is the IP Deskphone host name. - minimum value – 4 characters - maximum value –12 characters SIP_UDP_PORT [1024 to 65535 | This parameter configures the listening port for incoming 0] UDP requests.
Configure the provisioning server - YES — the last IP address information is used if the DHCP server is not reached. - NO — Must receive a response to assign the IP Deskphone an IP address (default). PCPORT_ENABLE [YES | NO] This parameter enables/disables the PC port on the IP Deskphone. The default is YES. - YES — PC port is active (default). - NO — PC port is disabled. LLDP_ENABLE [YES | NO] This parameter enables/disables LLDP on the IP Deskphone. The default is NO. - YES – 802.
Feature configuration commands exist. When a user creates a new profile the default behavior is taken from this setting. After the creation of a new profile this configuration setting is not used. The default option is PUBLIC. SCA_LINE_SEIZE_EXPIRES [timeout] This parameter allows the administrator to specify expiration time in seconds for line-seize subscriptions (Single Call Appearance). Allowed values are from 10 to 30 seconds. The default value is 15 seconds.
Configure the provisioning server USE_RPORT [YES | NO] - YES – allows the IP Deskphone to work from behind and/or in front of a symmetrical NAT with servers and/or clients that support RFC3581. - NO – disables implementation of support for RFC3581. This is the default option. EXP_MODULE_ENABLE [YES | NO] - YES – the IP Deskphone detects and enables an expansion module. - NO – the IP Deskphone does not detect an expansion module. This is the default option.
Feature configuration commands and the start of dialing the voice mail user ID. The default value is 1000ms. - x – the delay in milliseconds LLDP_WAITING_TIME [timeout_sec] This parameter allows the administrator to configure the timeout in seconds the client should wait for the LLDP response. The allowed values of the parameter are from 30 to 300 seconds. The default value is 30 seconds.
Configure the provisioning server IPOFFICE_REDIAL_CODE [opt_string] This parameter allows the administrator to configure the Redial soft key. If the parameter is configured, the IP Deskphone user is able to call the IP Office option "Redial". — opt_string = code of the Redial option Example:IPOFFICE_REDIAL_CODE *6 Note: The option is available if IP_OFFICE_ENABLE is YES.
Feature configuration commands defined in the IP Deskphone-specific configuration file. Note: When using this setting, the user is prevented from logging off the IP Deskphone. Note: If Autologin ID is enabled in the IP Deskphonespecific configuration file, it is recommended that AUTOLOGIN_ENABLE be configured as either Yes/No or 1/0 in the device configuration file.
Configure the provisioning server does not try to access the provisioning server at the same time. By default the automatic update feature is disabled (see AUTO_UPDATE_TIME_RANGE). - x – the time after midnight that the automatic update occurs. AUTO_UPDATE_TIME_RANGE [x] This parameter is the range in hours, from the AUTO_UPDATE_TIME where an IP Deskphone checks for updates from the server. The default range is 1 hour. - x – the range in hours when the IP Deskphone checks for updates from the server.
Feature configuration commands verify that early media is being received. See RFC3262 for details. Note: ENABLE_PRACK must be configured as NO when connected to the MCS 5100 Release 3.5 system. Note: ENABLE_PRACK is provisioned after user logoff. - YES – enables PRACK. - NO – disables PRACK and is the default value. PROXY_CHECKING [YES | NO] This parameter enables and disables extra security checking when incoming requests are sent to the IP Deskphone.
Configure the provisioning server • PCMU • G729 • G722 • G723 - text description – a text description of the codec. For more information about audio codec configuration, see Audio codecs on page 225 DEF_AUDIO_QUALITY [Low | Medium | High] This parameter is used to configure the default audio quality used for each new call. Audio quality can be changed when the call is active. If this command is not present in the configuration file, the IP Deskphone uses High quality as its default value.
Feature configuration commands FORCE_BANNER is configured as YES, the banner from the configuration file is reloaded each time the IP Deskphone powers up, even if the user changes the banner manually. The default value is NO. - YES – causes the banner configured by the administrator to override any banner configured by the user. - NO – allows the user to configure the banner (default). DST_ENABLED [YES | NO] This parameter enables and disables the Daylight Savings Time (DST) mechanism.
Configure the provisioning server Location FORCE_TIME_ZONE [YES | NO] Time zone offset (seconds) (GMT-05:00) Eastern time (US and Canada) -18000 (GMT-04:00) Atlantic time (US and Canada) -14400 (GMT-03:00) Brasilia, Buenos Aires -10800 (GMT+00:00) Greenwich, Dublin, Lisbon, London 0 (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Madrid, Paris 3600 (GMT+02:00) Athens, Istanbul, Cairo, Helsinki, Jerusalem 7200 (GMT+03:00) Moscow, St.
Feature configuration commands - ENCRYPTED – Instant Messages are sent encrypted - TEXT – Instant Messages are sent as text. - SIMPLE – Instant Messages are sent using SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) protocol. - DISABLED – Instant Messaging is turned off and no Instant Messages can be sent or received. IM_NOTIFY [YES | NO] This parameter is used to turn on or off the Blue LED indicator upon receipt of an Instant Message. The default value is YES.
Configure the provisioning server line keys. A value of 1 allows a single user at a time. A value of 0 is treated the same as a value of 1 because you cannot restrict the IP Deskphone to 0 logins. The number of concurrent logins can never exceed 24, regardless of the value configured on MAX_LOGINS. The default is 24. - x – the maximum number of user accounts that can be logged in at the same time.
Feature configuration commands - YES - send the PUBLISH request - NO - do not send the request DEF_LANG [language] This parameter configures the default language file (without the filename extension). Note that the corresponding language file must be downloaded and stored in the IP Deskphone through the [LANGUAGE] section in Provisioning. If the language file is not stored in the IP Deskphone, the default language English is used.
Configure the provisioning server - RFC2543 – standard protocol of the Internet Engineering Task Force (IETF). - RFC3261 – standard protocol of the IETF. ENABLE_3WAY_CALL [YES | NO] This parameter enables or disables local telephonebased three-way calling for three-party conferences. - YES – enables local (telephone-based) three-way calling for three-party conferences. YES is the default. - NO – disables local (telephone-based) three-way calling.
Feature configuration commands minutes up to a maximum of 6 attempts, and then hourly attempts are made. If SNTP_ENABLE is configured as NO, the IP Deskphone tries to retrieve the time and date from the SIP proxy server. However, not all SIP proxy servers support this method of retrieving the time and date. - YES – enables NTP. - NO – disables NTP. SNTP_SERVER [ip_address] This parameter is the IP address or FQDN of the NTP server that provides the time and date to the IP Deskphone.
Configure the provisioning server - YES – a brief ring splash plays when a call is forwarded. - NO – the ring splash does not play. FORCE_CFWD_NOTIFY [YES | NO ] This parameter allows the administrator to force the behavior of the DEFAULT_CFWD_NOTIFY value on all users who login to the IP Deskphone. The default setting is NO. - YES – the DEFAULT_CFWD_NOTIFY configuration value is forced into effect for the user. - NO – the configuration value is not forced into effect for the user.
Feature configuration commands CONFERENCE_URI1 conference@bvw.com. This is the address of the conference server when the user attempts to make a conference call. The default is conference@avaya.com. If a service package is used then this is provided by the service package. - x – the SIP domain number from 1 to 5 - URI – the address of the conference server ADHOC_ENABLED [x] [YES | NO] This parameter configures support for ad hoc conferencing for the Call Server. The default value is NO.
Configure the provisioning server - YES – enables the user to logout without a password. - NO – does not allow the user to logout without a password (default). REMOTE_CHECK_FOR_UPDATE [YES | NO] This parameter provides the functionality to remotely force the IP Deskphone to check for new firmware and configuration files. The proxy sends a NOTIFY with Event header set to “check-sync”. There will be no subscription alive for this NOTIFY, it is treated as an out of dialog NOTIFY.
Feature configuration commands emergency username, otherwise, the emergency call fails. E911_PROXY [proxy_name] This parameter is a default emergency proxy.
Configure the provisioning server MENU_AUTO_BACKOUT [x] This parameter is a menu auto back-out time preference configuration used to configure the auto back-out time on newly created profiles (not for profiles that already exist). The values, in seconds, are 0, 15, 30, 60, 120, 300, 600. The default value is 30. - x – 0, 15, 30, 60, 120, 300, and 600 For example, MENU_AUTO_BACKOUT 15. Note: There are some application screens that do not time out.
Feature configuration commands that all the characters are displayed properly. The default value is NO. - YES – enables the customizable banner login banner. - NO – disables the customizable banner login banner (default). SECURE_UI_ENABLE [YES| NO] This parameter disables access to the Phone Information details screen, and the contextsensitive soft key that invokes it. The values are YES and NO. The default value is NO.
Configure the provisioning server SCRNSVR_UNPRTCTD_ENABLE [YES| NO] This parameter enables or disables the User Interface (UI) for configuring and using the screensaver without a password. The default value is NO. - YES – enables the UI for configuring and using the screensaver without a password. - NO – disables the UI for configuring and using the screensaver without a password (default).
Feature configuration commands SCRNSVR_IMAGE [image] This parameter configures the background image file for the display screensaver of newly created profiles. The image must exist in the images folder or no background image is used for the screensaver. BG_IMAGE_ENABLE [YES| NO] This parameter configures the background image file for the display in newly created profiles, and can completely disable the background image feature and disable the corresponding user interface.
Configure the provisioning server specified index does not exist on the IP Deskphone, or is invalid, the speed dial list is not displayed on the IP Deskphone. The IP Deskphone retrieves the device configuration through provisioning.
Feature configuration commands parameter (MAX_BLFCALLS = MAX_APPEARANCE). BLF_ENABLE [YES | NO | SCS | SIPX] This parameter enables or disables the Busy Lamp Field (BLF) feature support. If configured as Y, the flag BLF_RESOURCE_LIST_URI is not ignored and the BLF feature is used. The values are Y, N, SCS, and SIPX. The default is N.
Configure the provisioning server presses the Delete or Send Context-sensitive soft key, an error message appears. If the value is configured as Y, the user can delete or copy WAV files with the file manager interface (this applies to WAV files on the IP Deskphone and a USB drive). The default value is YES. - YES – allows the user to delete or copy WAV files on the IP Deskphone or USB drive through the file manager (default).
Feature configuration commands - YES – to act on CFG files using the file manager (default). - NO – does not allow the user to delete of copy CFG files on the IP Deskphone or USB drive through the file manager (default). ENABLE_USB_PORT [YES | NO] This parameter enables or disables the USB port. If configured as NO, all USB devices are disabled and all other USB commands are ignored. The default value is No. - YES – enables the USB port - NO – disables the USB port (default).
Configure the provisioning server required to be in the device configuration file. If change is required, the USB_KEYBOARD configuration command must be placed in the device configuration file with the new value. USB_HEADSET [YES | NO[ This parameter enables or disables the USB headset. The default value is NO. - YES – enables the USB headset - NO – disables the USB headset (default).
Feature configuration commands - EU2 - AusNZ The default value is NA. HOTLINE_ENABLE [YES | NO] This parameter indicates if Hotline Service is enabled or disabled. The default value is NO. - YES – enables Hotline Service - NO – disables Hotline Service (default). Note: If a service package is enabled then this value is overridden by the value in the service package.
Configure the provisioning server - 0 – indicates that the refresher is omitted - 1– indicates that the refresher is configured to UAC - 2– indicates that the refresher is configured to UAS SET_RESP_REFRESHER [x] This parameter indicates what refresher value is configured in the 200 OK response. The values are 0, 1, and 2. The default value is 2.
Feature configuration commands DOS_PACKET_RATE is < 1, other values are ignored and packets are not dropped. LOGSIP_ENABLE [YES | NO] This parameter enables or disable SIP-logging. The default value is NO. - YES – the SIP-logging Manager is active and starts to log SIP incoming and outgoing packages into the log file in FFS. - NO – the SIP-logging Manager is not active and cannot log SIP incoming and outgoing packages into the log file in FFS.
Configure the provisioning server • label_string - label characters. Maximum length of the string is 6 alpha-numerics characters. Note: TECH_SUPPORT_ADDRESS parameter is defined. TECH_SUPPORT_ADDRESS [addr_string] This parameter configures the URI of the Technical.Support service. If the IP Deskphone licensing verification fails, then special dialog appears where the IP Deskphone user can press the Support soft key to call to the Technical Support service (see the preceding command TECH_SUPPORT_LABEL).
Feature configuration commands DISABLE_SPKRPHN [YES | NO] This parameter disables the speakerphone for all non-911 calls. This is intended for DoD. The default value is NO. - YES– disables the speakerphone. - NO – enables the speakerphone . CALL_ORIGIN_BUSY [YES |NO] This parameter determines if the user is presented with an incoming call when entering the address of an outbound call. This is intended for DoD. The default value is NO. - YES– user is not presented with an incoming call .
Configure the provisioning server - YES – initial login and logout is alphanumeric. - NO – initial login and logout is numeric (default). FIPS_MODE [YES | NO] FIPS mode is used in a Federal environment. This parameter verifies that the IP Deskphone is in Federal Information Processing Standards (FIPS) certified mode. ENABLE_ANSWER_MODE [YES | NO] This parameter allows the administrator to specify if Answer-Mode is supported when registering with the proxy. The default value is NO.
QoS and ToS commands - YES –– the IP Deskphone uses private DSCP values, unless overridden. - NO –– the IP Deskphone uses either one of the configured DSCP values or the system default values. DSCP_CONTROL [x] This parameter uses a value entered in decimal format between -1 and 63. If the value is -1, the DSCP value is picked up by the Service Package. The default value is 40. - x –– a value from -1 to 63 indicating the DSCP value. 802.
Configure the provisioning server value is retrieved from the Service Package. The default value is 6. - x ––a value from -1 to 7 indicating the 802.1P value. DSCP_MEDIA_FLASHOVERRIDE [x] This parameter uses a value entered in decimal format between -1 and 63 representing the DSCP value in the provisioning packets for flash override precedence and priority level voice call. If the value is -1, the DSCP value is retrieved from the Service Package. The default value is 41.
Tone configuration commands value is retrieved from the Service Package. The default value is 18. - x –– a value from -1 to 63 indicating the DSCP value. Tone configuration commands DIAL_TONE [frequency1 | This parameter selects the tone advising the caller that the frequency2 | on_time | exchange is ready to receive call information and invites the user off_time] to start sending call information. You can select the countryspecific tone. The default tone is the North American tone.
Configure the provisioning server - on_time – the duration of the tone when it is on. A -1 indicates a continuous tone. - off_time – the duration when no tone is played. FASTBUSY_TONE This parameter selects the tone advising the caller that the [frequency1 | frequency2 telephone number is busy. It is fast in cadence or frequency. You | on_time | off_time] can select the country-specific tone. The default tone is the North American tone. - frequency1 – the frequency of tone 1.
NAT configuration commands parameter SIP_PING in the device configuration file. - SIP_PING – an Avaya proprietary NAT traversal protocol. Note that SIP_PING only supports NAT traversal in the signaling port. - STUN – the most common NAT traversal method. NAT_MEDIA [NONE | STUN] This parameter indicates the type of protocol used for NAT traversal in the media ports. The default is NONE. - NONE – is the default and disables NAT_MEDIA.
Configure the provisioning server STUN_SERVER_PORT2[port_number] This parameter is the port number used corresponding toSTUN_SERVER_IP2. The default port number is 3478. - port_number– is the port number. VQMon configuration commands Important: Ensure you read How VQMon works on page 130 before configuring the VQMON parameters.
VQMon configuration commands VOCODER_FLAG_G723_ RATE_63 VOCODER_G729 VOCODER_G722 VOCODER_PCM16 VOCODER_PCM8 vqmonVocoderTypeUnkno wn LISTENING_R_WARN [xx] LISTENING_R_WARN = 70 (default if not configured and unknown type) LISTENING_R_EXCE = 60 This parameter is the threshold to send a report on Listening R less than [xx]. The default value is 70. Using 0 resets it to default based on far end VOCODER. - xx – is an INTEGER value used as threshold.
Configure the provisioning server - YES – enables the sending of alert report based on jitter detection - NO – disables the sending of alert report based on jitter detection JITTER_WARN [xx] This parameter is the threshold to send a report on Inter-arrival Jitter greater than [xx]. 1 second is broken up into 65535 (0xffff hex) parts. [xx] / 65535 is the threshold in seconds. The default is 3276 (50 ms). Using 0 resets the threshold to default.
System commands - YES – enables periodic VQMon session reports. - NO – disables periodic VQMon session reports. SESSION_RPT_INT [xx] This parameter specifies the interval for the periodic VQMon session report in seconds. The minimum acceptable value is 60 seconds. The maximum acceptable value is 600 seconds. The default is 60 seconds. - xx – is an INTEGER value in seconds.
Configure the provisioning server Default is 255, which is equivalent to the recovery level of 2. LOG_LEVEL [x] This parameter defines which IP Deskphone bugs are logged in the ECR file. The following values are used for configuring the logging level on the IP Deskphone. x - level of bugs from 0 to 255. The default value is 2.
Create the Dialing Plan file on the provisioning server Note: To provision AUTOLOGIN_PASSWD_KEY [xx], the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated. PROMPT_AUTHNAME_ENABLE [YES | NO] This parameter causes the user to be prompted to enter an authentication name when they log on to the IP Deskphone. For CS 1000, it is necessary to configure an authentication name when configuring IP Deskphone features. - YES – prompt the user to enter an authentication name.
Configure the provisioning server the numbers are mapped as intercom calls, some numbers are mapped as local Public Switched Telephone Network (PSTN) calls, and some numbers are mapped as public longdistance calls. The issue is that until the IP Deskphone itself can determine the type of call, no SIP INVITE message is sent. This is where the dialing plan comes into effect. The call type is determined by the dialing plan.
Create the Dialing Plan file on the provisioning server Figure 5: Sample dialing plan Dialing function description Dialing plan If the IP Deskphone encounters a [DIALING_PLAN] section while parsing the 11xxeSIP.cfg configuration file, the IP Deskphone downloads the specified dialing plan configuration file.
Configure the provisioning server As most phone users are used to dialing digits to indicate the address of the destination, there is a need to specify the rule by which digits are transformed into a URI. The IP Deskphone with SIP Software dialing plan contains two sections delimited by two percent signs (%%). Figure 6: Sample dialing plan declarations section In the declaration section, the administrator can define the variables.
DRegex Figure 8: Sample dialing plan digit map section The first part of a dialing plan contains a pattern defined with DRegex, which is used for matching the dialed number. The patterns are separated by the pipe (|) sign. The second part contains the result string used in the dial step. The third part defines the parameters used by UA in dialing action. The following parameter is currently defined: t=xxxx: After this timer expires, the number entered is automatically dialed.
Configure the provisioning server Figure 9: DRegex rules Downloadable WAV files If the IP Deskphone encounters a [TONES] section while parsing the 11xxeSIP.cfg file, the IP Deskphone downloads the specified tones configuration file. 98 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Downloadable WAV files It is possible to customize the ring tones on the IP Deskphone with SIP Software. Up to five special ring tones can be downloaded from the provisioning server and stored on the IP Deskphone. The end user can select which ring tone they would like to implement. In order to download these special files, the files must reside on the provisioning server and be specified in the SIP provisioning file.
Configure the provisioning server 100 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 7: Configure the DHCP Server The DHCP server requires special configuration in Full DHCP mode. The IP Deskphone with SIP Software obtains Device Settings parameters from specially-configured DHCP servers.
Configure the DHCP Server The unique DHCP configuration is required to allow the DHCP server to respond with a unique Option 66 parameter to the IP Deskphone with SIP Software. Note: The DHCP standard defines Option 66 as the bootp server address in a string. The meaning of the bootp server address is extended in Avaya IP Deskphone with SIP Software to include the provisioning server address.
DHCP VLAN Auto Discovery Parameter requested by the IP Deskphone Description DHCP server option DNS domain Implementation varies according to DHCP server. 15 Lease time Implementation varies according to DHCP server. 51 Renewal time Implementation varies according to DHCP server. 58 Rebinding interval Implementation varies according to DHCP server. 59 Provisioning server Used for delivering the 66 provisioning server IP address.
Configure the DHCP Server as part of each DHCPOFFER and DHCPACK message for the IP Deskphone to accept these messages as valid; 43, 128, 131, 144, 157, 188, 191, 205, 219, 223, 232, 247, 251. After multiple VLAN IDs are returned from the DHCP server, the IP Deskphone tries to connect to each of the VLANs, following the order in which VLAN IDs are specified in the DHCP option. The format of the field for DHCP VLAN Auto Discovery is: Type, length, and data, described in the following sections.
Chapter 8: Install the IP Deskphone Complete instructions to install the IP Deskphone, including detailed figures and applicable warnings, are given in the IP Deskphones User Guides. The steps for installing the IP Deskphone are summarized in the following procedure. Installing the IP Deskphone 1. Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. 2. Connect the AC power adapter (optional).
Install the IP Deskphone tilt lever and continue to push the IP Deskphone towards the base until an audible click is heard. Ensure the IP Deskphone is securely locked in position. The following figure shows the connections on the IP Deskphone. Figure 10: IP Deskphone connections 106 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 9: Upgrade and convert the IP Deskphone software This chapter describes how to upgrade an IP Deskphone with UNIStim software to SIP Software. n order to upgrade an IP Deskphone with UNIStim software, first determine if you have the minimum UNIStim software release on the IP Deskphone (0625C39). If your IP Deskphone is installed with the minimum version of UNIStim software, proceed to the section Convert UNIStim software to SIP Software on the IP Deskphone on page 113.
Upgrade and convert the IP Deskphone software Modify the SIP provisioning file Use the following procedure to modify the SIP provisioning file, which exists on the provisioning server. Modifying the SIP provisioning file 1. Under the firmware [FW] section of the SIP Provisioning file, increase the VERSION number (for example SIP1165e03.02.16.00). 2. Under the firmware [FW] section of the SIP Provisioning file, modify the FILENAME of the new file you want to upload to the IP Deskphone.
Upgrade to the minimum UNIStim Software Identify the current version of UNIStim software Checking the UNIStim software version on a new IP Deskphone 1. After assembling the IP Deskphone and turning it on, the display on the IP Deskphone goes through the following sequence: • Avaya splash screen appears • Avaya sonic sound plays • Avaya banner appears Following the Avaya banner, the software version appears in the display (F/W version). 2. Note the UNIStim software version number and write it down.
Upgrade and convert the IP Deskphone software to scroll through the menu items. Press the Select key to select the highlighted menu item. Table 8: Using the Navigation key cluster to navigate in the Local Tools menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key (center of cluster) Selects current menu item To close this menu, use the Quit key. 2. Select 2.
Upgrade to the minimum UNIStim Software 1. UFTP download initiated by the server if the server supports this method of upgrading UNIStim software. Refer to the appropriate documentation for your Call Server for instructions on using this method. 2. TFTP download on bootup. If necessary, use the following procedure to configure the TFTP server. Configuring the TFTP server 1.
Upgrade and convert the IP Deskphone software This can be the provisioning server as defined in the chapter Configure the provisioning server on page 27. 5. Select the Apply&Reset context-sensitive soft key to save the configurations and reset the IP Deskphone. The IP Deskphone downloads the software file. The display shows [FW] reading… If the download is successful, the display shows [FW] writing… and the blue LED flashes.
Convert UNIStim software to SIP Software on the IP Deskphone The IP Deskphone downloads the software file. The display shows [FW] reading… If the download is successful, the display shows [FW] writing… and the blue LED flashes. After the software image is downloaded to the IP Deskphone, the display shows [FW] finished... the blue LED stops flashing, and the IP Deskphone resets. If the upgrade is unsuccessful, see IP Deskphone diagnostics on page 303.
Upgrade and convert the IP Deskphone software 4. Press the red arrow at the end of the TheInSite Knowledge Base box to obtain the Search Results. 5. From the Search Results, select the appropriate version of the SIP Software for the IP Deskphone; for example, Avaya 1165E IP Deskphone Release SIP1165e03.02.16.00.bin. 6. Place the selected software on the provisioning server. Perform the following procedure to convert the UNIStim software to SIP Software on the IP Deskphone.
Convert SIP Software to UNIStim Software Convert SIP Software to UNIStim Software The IP Deskphone can be ordered with UNIStim software installed or with SIP software installed. If you have an IP Deskphone with UNIStim software, and you convert the software from UNIStim to SIP, the UNIStim software is overwritten. To convert an IP Deskphone from SIP software to UNIStim software, a software reload is required. Reloading UNIStim software 1.
Upgrade and convert the IP Deskphone software where xxx is the UNIStim version number appropriate for the hardware release of your IP Deskphone, for example, 0625C23, and yyy.bin is the filename containing the version number, for example, 0625C23.bin. 4. Power the IP Deskphone off and on. The IP Deskphone reboots and contacts the provisioning server upon bootup and downloads the new UNIStim software. 116 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 10: Provisioning the IP Deskphones The IP Deskphones support the following provisioning modes: • Manual provisioning • Automatic provisioning Manual provisioning The manual provisioning of IP Deskphone parameters overrides the configuration of parameters by any other provisioning source. Technicians can use manual provisioning to override system wide parameters for troubleshooting purposes or to provide special needs configurations for a small group of users.
Provisioning the IP Deskphones Configuration You can store common provisioning parameters in a managed central server, such as a DHCP, TFTP, or HTTP server. You can configure the IP Deskphone to automatically or manually obtain the provisioning parameters from the various provisioning sources. For automatic provisioning, the IP Deskphone receives the parameters from the provisioning server. You can switch between automatic provisioning to manual provisioning on the Auto Provisioning page.
Configuring parameters manually for the IP Deskphone Configuring parameters manually for the IP Deskphone Procedure 1. Press Auto on the Configuration page to switch to the Auto Provisioning page. 2. Perform one of the following actions: • Press the AllMan soft key to change all parameters to be manually provisioned.
Provisioning the IP Deskphones 3. To exit and save, press the Config key to return to the Device Settings page, then press Apply. Auto Provisioning parameters Use the keys in the following table to provision the parameters for the IP Deskphones. Table 12: Keys and descriptions Key Description [] Check box, select or clear: Auto-checked, Manual-unchecked. Dial pad Enter number of index to jump to option Up Move up a group index Down Move down a group index Right Go to next item.
Manual provisioning parameters Voice Control pBits [] Voice Media pBits [] DSCP [] Avaya Auto QoS [] Enable PC Port [] PC Port Speed [] Data VLAN [] Data Priority bits [] PC-Port Untag all [] Cached IP [] Ignore GARP [] Provisioning [] PVQMon IP [] NAT Traversal [] STUN S1 IP [] STUN S2 IP [] Media Security [] SIP UDP Port [] SIP TCP Port [] SIP TLS Port [] Connection Timers [] Keep-Alive [] Register Retry [] Register Max Retry [] Login Notify [] Enable Bluetooth (1120E/1140/1165E only) [ ] SSH-SFTP [] Ena
Provisioning the IP Deskphones Key Description Enter Highlight on list item: open list In list: select highlighted item and close list Highlight on editable item: start edit mode Highlight on checkbox item: toggle checkbox state Apply Save changes and reboot IP Deskphone. Auto Go to Auto provision page. Config Return to manual configuration page. AllMan / AllAut Context-sensitive. Set all items to manual (clear checkboxes) or auto (check all boxes).
Manual provisioning parameters option and applies only to that option. If both the prompt and the option have dependencies, they are cumulative between the prompt and the option and is used to show multiple dependencies. The parameters list in order of appearance. Config option Enable 802.1x (EAP) Options or input Description MD5 MD5 encryption. PEAP PEAP encryption. TLS TLS encryption. ID 1 4 to 8 characters EAP ID. ID 2 4 to 8 characters EAP ID. Password 4 to 12 characters EAP password.
Provisioning the IP Deskphones Config option Options or input Description Note: Maximum of 2 DNS IP addresses can be configured. DNS IP2 IP address DNS server 2 IPv4 and IPv6 IP address. SIP Server IP IP address SIP proxy server IPv4 and IPv6 IP address. Note: Maximum of 2 SIP proxy IP addresses per domain can be configured. CA Server IP address Certificate Server IP address. Domain Name 4 to 12 characters IP Deskphone domain name. Hostname 4 to 12 characters IP Deskphone host name.
Manual provisioning parameters Config option Options or input Description • DHCP—VLAN ID from DHCP Auto VLAN • LLDP VLAN Name—VLAN ID from LLDP VLAN Name TLV • LLDP MED—VLAN ID from Network Policy Discovery TLV. Manual VLAN ID entered 1 to 4094. checked Filter frames without Voice VLAN tag. Unchecked Process all frames. Auto Use value from received LLDP Network Policy TLV, SIP, or default value of 1. 0 to 7 Force signalling related priority bits to chosen value.
Provisioning the IP Deskphones Config option Enable Data 802.1Q Data VLAN Data Priority bits PC-Port Untag all Cached IP Ignore GARP Provisioning Options or input Description Force Half Forced half duplex. Checked 802.1Q header and features used. Unchecked 802.1Q not used. No VLAN Data VLAN not used. Enter VLAN ID VLAN ID entered 1 to 4094. Auto Use value from the info block or default of 7. 0 to 7 Force all priority bits to chosen value. Checked Removes the 802.
Manual provisioning parameters Config option Options or input Description • HTTP • HTTPS PVQMon IP Device ID ID used by provisioning server to authenticate the IP Deskphone. Enter the User ID as the Device ID. TFTP does not require Device ID. Password Password used by provisioning server to authenticate the IP Deskphone. Maximum number of characters is 99. IP address PVQM server IPv4 or IPv6 IP address. Note: Maximum of 1 PVQM server can be configured.
Provisioning the IP Deskphones Config option Options or input Description • AES_128_SHA1_80 • AES_128_SHA1 32 SIP UDP Port Integer Value from 1024 to 65535. SIP TCP Port Integer Value from 1024 to 65535. SIP TLS Port Integer Value from 1024 to 65535. Connection Timers OS keep-alive Keep-Alive Integer Value from 5 to 1800. Register Retry Integer Value from 30 to 1800. Register Max Retry Integer Value from 600 to 1800.
Chapter 11: Features This section describes the features that are supported on the IP Deskphone. Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring (PVQMon or VQMon) allows the IP Deskphone with SIP Software to report voice quality statistics to a server in the network. The IP Deskphone with SIP Software collects various voice quality statistics, for example, packet loss, and sends the voice quality statistics to the server at regular intervals during a call.
Features Server set-up The IP Deskphone with SIP Software works with Telchemy server software. The name of the software is SQmediator and is available through Telchemy (http://www.telchemy.com). The minimum version required is release 1.0. How VQMon works The IP Deskphone with SIP Software gathers statistics about the current call when VQMon is enabled. Statistics are also gathered regarding the quality metrics of the current call.
Voice Quality Monitoring Metric Description MIU Media Information Unit. MIU is a concept from VQMon. An MIU can be any size down to a 10 millisecond (8 sample) block. An MIU means a frame in the i200x implementation. MOS Mean Opinion Score. A subjective measurement of the voice quality of a voice call. MOS_CQ The VQMon conversational quality MOS score calculated for a call channel. MOS_LQ The VQMon listening quality MOS score calculated for a call channel.
Features Multiuser The Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the same time. Multiple users, each with their own account, can share a single IP Deskphone allowing each user to receive calls without logging off other users. One user can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser Configuration Depending on server policy, the Multiuser feature can require you to configure the PROMPT_AUTHNAME_ENABLE value to YES in the device configuration file. This enables a prompt that requires you to enter an Authentication ID that is different from the Login ID. For example, CS 1000 requires an Authentication ID to find a corresponding TN and a Login ID to find a key; enabling PROMPT_AUTHNAME_ENABLE creates a prompt for the authentication ID.
Features is registered as the secondary account (not the primary account), the IP Deskphone uses the configurations of the primary account. The IP Deskphone keeps up to 24 sets of configurations (one set for each user). If you exceed the limit of 24 sets of configurations, the IP Deskphone automatically deletes the least recently-used set, and a new account is registered. Additional logons The Login command in the System menu allows you to register additional accounts.
Multiuser the IP Deskphone is switched off, the IP Deskphone automatically logs all users back on when you restart the IP Deskphone. • AUTOLOGIN_ENABLE USE_AUTOLOGIN_ID: You do not enter user credentials; the system administrator pre-configures the IP Deskophone using an IP Deskphone-specific file. The following example shows a SIP provisioning file: [USER_CONFIG] DOWNLOAD_MODE FORCED VERSION 000001 PROMPT NO IP Deskphone-specific configuration file AUTOLOGIN_ID_KEY01 8010@avaya.
Features If you restart the IP Deskphone after you logged off the primary account, the logon screen appears on the IP Deskphone. Logging on a new primary account leads to automatic logon of the secondary accounts. The list of programmed feature keys is part of the IP Deskphone profile. Logging off one primary account and logging on a different account can change the set of feature keys.
Multiuser Line keys Each registered user is associated to a separate line key. Each line key displays the name of the registered account and some basic state information for the account. The primary account is associated to the first bottom-right line key of the IP Deskphone. If you are using a secondary account, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left.
Features • Missed incoming calls and new voice mail messages for the account are indicated with an icon. The icon supplements the NN missed calls message on the idle screen and the red LED which cannot provide per-account information. • The MADN, do-not-disturb, and call forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts.
Multiuser The active call is affected by operations such as transfer or call parking. One exception is the New Call action which uses the primary account by default, but can be overridden by pressing another line key to initiate a call. You can use your account to transfer or park an active call that is received on that account. The exception is the New Call action because it uses the primary account by default. You can override the New Call action by pressing another line key to initiate a call.
Features Instant messages You can only receive or send instant messages from the primary account. Incoming messages for secondary accounts are rejected, are not displayed on the screen, and are not added to the instant message logs. Menu features The menus displayed on the IP Deskphone are customized to match the service package of the active account that is accessing the menu. Menus are accessed from the Idle screen when the primary account is active.
Multiuser modifications do not take effect until you register the secondary account as the primary account. Voice Mail settings Voice Mail Settings is located in theUser Settings menu. You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the VMail Contextsensitive soft key.
Features Important: The Speed Dial keys always use the primary account to determine the presence state of the target. The Instant Message keys always use the primary account, because IM support is disabled for secondary accounts. Inbox, outbox, and instant message log Each profile has a single inbox, a single outbox and a single instant message log.
Multiuser Accessing the Address Books, by pressing the Directory hard key from the Idle screen, displays the address book of the primary account. If the primary account does not have a network address book, the local address book is accessed. Accessing the Address Book in Selection mode always accesses the address book of the current account. For example, after obtaining a dial prompt by pressing Line Key 2, you can press the Directory key to access the address book of the account associated to Line Key 2.
Features The following scenarios apply to DND. • If you select a single account that is in DND mode, the IP Deskphone displays a prompt that asks if you want to deactivate the DND mode. • If you select a single account that has Call Forwarding active, an error message appears to indicate that DND cannot be activated. • If you select the option all, and at least one account is not in DND mode, DND mode is activated for all accounts. If an account is in Call Forward mode, Call Forward is disabled.
Multiuser After you press a single account Call Forward programmed key: • If the account is already forwarding calls to the programmed target, call forwarding is deactivated. • If the account is not forwarding calls to the programmed target, the account is set to forward calls to the given target, disabling DND if necessary, and overriding any other call forward target that is active for the account.
Features After you press the all accounts Presence programmed key: • If all accounts are already set to the programmed presence state, all accounts are set to the Connected presence state. • If all accounts are not already set to the programmed presence state, all accounts are set to the programmed presence state. As like the Call Forwarding keys, if you do not perform any Presence operation, you can use the single and all keys as toggles. However, the presence states are not entirely under your control.
Multiuser Account selection There are a number of scenarios where you are prompted to select an account (for example, logoff, per-account settings, programming keys). The scenarios fall into the following two categories: • Prompts where you must select exactly one account. If only one account is logged on, the prompt does not appear. The IP Deskphone selects the single account automatically, and immediately displays the next screen.
Features on one TN and register from the IP Deskphone to each configured key. This applies to systems using Meridian Communications Adapter (MCA) – Multiple Appearance DN (MADN). Each registration must have the same Login ID and Authentication ID. The first registration maps to the lowest numbered DN key. Subsequent registrations are assigned DN keys in ascending order of the key numbers.
Multiple Appearance Directory Number • Telephones with a Privacy Override Allowed (POA) Class of Service can bridge into an established call on an SCA MADN. However, you cannot bridge into a call until the call establishes. • Any user with the MADN SCA feature can put a call on hold. Any other user in the group can pick up the held call by accessing the line key with SCA provisioned. • The state of the user’s group is reflected in the line key icon. Three states are available; idle, active, and held.
Features The MADN SCA feature for CS 1000 requires you to configure PROMPT_AUTHNAME_ENABLE to YES in the device configuration file. This prompts the end user to enter an Authentication ID that is different from the Login ID.
Images for the Avaya 1100 Series IP Deskphones Vertical services Vertical services are CS 2000 and CS 2100 features that can be activated or deactivated by dialing a defined code, for example, Privacy. Even though no more than one active session can be established for the MADN SCA group, members of the group can still enter certain vertical services. Currently, the available vertical service is Privacy.
Features Slideshow Screensaver images that have been uploaded to the IP Deskphone can be displayed in a slideshow format. It is possible to display all of the screensaver images that have been uploaded into the IP Deskphone in a slideshow format, whereby an image displays momentarily and then the next image displays. Different groups can of images can display independently. In order for this feature to work, the files must be named with the following syntax: ss [x] [image_name].
Speed Dial List Animated screensaver for the Avaya 1165E IP Deskphone Several images can be loaded and quickly displayed, one after the other on the Avaya 1165E IP Deskphone. The Avaya 1165E IP Deskphone provides the ability to display several images (for example 100 images) in quick succession giving the impression of a moving image on the display screen. A background can be loaded and displayed behind the animated screensaver.
Features The contents of the Speed Dial List can vary (context-sensitive) based on the current call state of the IP Deskphone and the type of Speed Dial List entry configured. Only entries in the Speed Dial List can be context-sensitive; not all speed dial keys or individual features keys are contextsensitive.
Speed Dial List Figure 21: Main feature key programming screen showing Speed Dial List provisioned on key 6 A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen (or in-call screen). The label used for that key is provided through provisioning.
Features The following table describes the function of the context-sensitive soft keys for the Speed Dial List screen. Table 17: Context-sensitive soft keys for the Speed Dial List screen Context-sensitive soft key Action Dial Invokes the selected speed dial. Exit The screen is dismissed without invoking a Speed Dial List entry.
Speed Dial List If the auto retrieve behavior is enabled on a Speed Dial key (programmed keys) or Speed Dial List entry that is invoked, and a call is placed on hold to invoke the current key or entry, the IP Deskphone attempts to remove the call on hold after the key or entry call is complete. The following is a description of how the auto retrieve function operates. 1. A is talking to B when A invokes the Speed Dial List and selects an entry. 2.
Features Roaming profiles Roaming profiles enable the user to obtain the same settings when they are logged on to multiple IP Deskphones for features such as Address Book, Programmable keys, and Speed Dial List. The updatable data is split into 3 text files for these features. • address book • custom keys • speed dial list The user configuration file is used to specify the specific names of the feature files to be downloaded.
Roaming profiles Address book file The Address book file represents each contact [contact] and each group [group] (name only). A contact provides attributes to specify nickname, SIP address, group and whether it is a friend. An example of the syntax follows: [version] id=12345 [contact] nickname=lpg address=lpg@macadamian.com group=macadamian buddy=1 [group] name=macadamian Custom keys file The Custom keys file enables programmable keys to be provisioned for the IP Deskphone.
Features • target – for cfwd, spdial, im keys. The SIP address to target when the key is pressed. This is a mandatory attribute for spdial and im. Omitting this attribute from a cfwd key creates a "disable call forward" key. • user – for cfwd, dnd, presense keys. The SIP address of the logged in user whose state should be modified. Omitting this attribute creates "apply to all users" key. • subject – for spdial. Optional. This is for the call subject to send on the call. • retrieve – for spdial key.
Customizable banner for login Roaming profile limitations Roaming profiles have the following limitations: • Changes made on the IP Deskphone cannot be uploaded to the Call Server. • The user cannot edit the downloaded Speed Dial List. • Profiles are downloaded for the primary user only. • If a file is downloaded that places a custom key on a key that is already in use as a user’s login Line key, the Line key takes precedence. The custom key is restored if the user logs off.
Features appears only for the primary user of the IP Deskphone. In a multiuser configuration, a secondary user logon does not cause the banner to appear, even if the login banner is configured as enabled. If the login banner is configured as enabled, the banner screen on the IP Deskphone is displayed after the final step of the logon process. The following image is an example of the Login Banner screen which displays the provisioned banner text.
Customizable banner for login Table 21: Outside actions on content Key or action Result Inbox No action. Outbox No action. Directory (Address book) No action. Goodbye No action. Expand (IM Box) No action. Copy No action. Services Press once, no action. Press twice invokes the Network menu. Quit No action. Headset Brings up the dial prompt (in case the user wants to place an emergency call). Hold No action. Dialpad No action.
Features The banner text file is a separate file downloaded by provisioning. The banner text file is specified much like the current dialing plan is specified (file name listed in 11xxeSIP.cfg, under section [LOGIN_BANNER]), and is downloaded when enabled or disabled. To be accepted, the file must contain at least one byte and must be no larger than 2048 bytes. The encoding of the file must be UTF-8, or compatible with UTF-8, to ensure that all the characters are displayed properly.
Universal Serial Bus device support The IP Deskphones support the following USB devices: • USB memory stick • USB headsets For corporate security purposes, you can disable the supported USB devices, individually or all, by disabling the USB port. Important: Only one USB headset or one USB memory stick can be connected at a time. Multiple USB headsets or USB memory sticks can not be connected simultaneously. Both narrow band and wideband audio are supported.
Features Note: The parameters affect the configurations of all the IP Deskphones. Table 22: USB Port lock device configuration parameters Commands Parameters Remarks ENABLE_USB_PORT [YES|NO] If configured as No, all USB devices are disabled and all other USB device configuration commands are ignored.
Universal Serial Bus device support Figure 26: USB Devices information screen — USB Port disabled If the USB Port is enabled, the USB Devices screen displays information on all USB devices attached, even if the device is locked. USB enumeration is independent of the device driver status. An unsupported device can still be enumerated if it is attached to the IP Deskphone.
Features USB lock Although the USB port allows the IP Deskphone to extend peripheral support without hardware changes, the customer is required to lock the USB port in compliance with the corporate security policy. The lock can be applied on the USB port to disable all USB devices, or it can be applied on individual types of USB devices. USB Locks preference menu You can override the system configurations on the IP Deskphone through the USB Locks screen.
Universal Serial Bus device support Table 23: USB Locks screen options USB Locks options USB Locks Override Description • Enables or disables the USB lock configurations from the device configuration file. • If USB Locks Override is not checked, the remaining items on the list appear dimmed and the configurations from the device configuration file are used.
Features Important: Although a locked USB device is not functional, it still appears in the USB menu. The following table describes the function of the Context-sensitive soft keys for the USB Locks screen. Table 24: Context-sensitive soft keys for the USB Locks screen Context-sensitive soft key Apply Action Applies and saves changes; quits the USB Locks screen and returns you to the previous screen.
Hotline service USB flash drive SIP Software supports a standard USB flash drive for the IP Deskphone. File system support is restricted to FAT file system with a long file name (Microsoft VFAT). The file system supports a USB memory stick with 8G or less. USB headsets USB headsets are supported Avaya IP Deskphone 1100 Series IP Deskphones. The Avaya IP Deskphone 1100 Series IP Deskphones support Wideband audio on USB headsets. Note: Both narrowband and Wideband audio are supported.
Features Hotline service restrictions Because the Hotline Phone is a dedicated IP Deskphone used only for Hotline service, certain features are restricted on the Hotline Phone. The following is a list of features, on the IP Deskphone, that are restricted on the Hotline Phone. • Call Transfer • Call Forward • Voice Mail • Call Park • Instant Messaging • MLPP • E911 call The display of each feature that is restricted on the Hotline Phone is blocked.
Session Timer Service Table 25: Hotline Service configuration parameters Parameter name Description Default HOTLINE_ENABLE Indicates if Hotline Service is No (indicates that Hotline enabled or disabled. Service is disabled) HOTLINE_URL Used as To field of INVITE Hotline message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Phone. The HOTLINE_URL is not a real URL of the Hotline target. The IP Deskphone has no idea about the Hotline target.
Features endpoint performs the refresh. The session interval is the maximum amount of time that occurs between session refresh requests in a dialog box before the session times-out. The minimum for this field is 90 seconds; the recommended value is 1800 seconds (30 minutes). Min-SE header The Min-SE header indicates the minimum value for the session expiration in units of deltaseconds.
Emergency Services Parameter name Description Default value 0 SET_REQ_REFRESHER Indicates what refresher value is configured in the initial session request. Value 0 indicates that the refresher is omitted; value 1 indicates that the refresher is configured to UAC; value 2 indicates that the refresher is configured to UAS. SET_RESP_REFRESHER Indicates what refresher value is 2 configured in the 200 OK response.
Features the location information based on the number and location databases. Characteristics of emergency calls and limitations of emergency calls using the IP Deskphone are as follows: • Making calls without logging on is only allowed for emergency calls (according to the defined dialing plan). • Transmission of the location information depends on support of the proxy and the network.
Emergency Services The following is an example of an emergency flag in the dialing plan: 911|911# sip:user@911.com && t=1000|emergency && This feature requires configuring the values for additional variables in the configuration file (11xxeSIP.cfg). The following table describes the configuration values for the emergency dialing plan. Table 27: E911 Configuration in the IP Deskphone Config file E911_USERNAME The emergency user name used for making an emergency call that does not require a logon.
Features Configuration requirements for making an emergency call when there are no users logged on 1. Configuring the SIP Proxy. • The IP Deskphone must have an emergency user in order to make an emergency call without a user logon. • The IP Deskphone must have the necessary configurations values for automatic REGISTER of the emergency user (if you choose this implementation method). • You must add the emergency user to the proxy. 2. Adding the emergency user to the IP Deskphone configuration file.
NAT firewall traversal • The proxy must be able to transmit mixed MIME-types (for successful transferring of the location information). 5. Configuring the proxy with emergency user name and password. • You must have configuration access to the proxy to arrange for an emergency user (if this manner of implementation is chosen). • The emergency user and password at the proxy side must be identical to the emergency user and password that every IP Deskphone is configured with.
Features If a device is behind a NAT, transport addresses obtained are not publicly routable, and therefore, not useful in a number of multimedia applications. The limited lifetime of the NAT port mapping can also cause the SIP signaling to fail. If a port mapping is idle, it can be released by the NAT and reassigned to other applications. The STUN protocol lets an IP Deskphone discover the presence and type of NATs between the Avaya 1100 Series IP Deskphone and the public Internet.
Three-port switch and VLAN functionality Three-port switch and VLAN functionality System overview The Full VLAN support feature can create telephone Voice-VLAN and PC Data-VLAN on the three-port switch of the IP Deskphone manually and automatically (see Figure 30: Voice-VLAN and Data VLAN on page 182). If both Data and Voice VLANs are enabled on a three-port switch, only the frames with Data and Voice VLAN tagged go to networks.
Features Figure 30: Voice-VLAN and Data VLAN Table 28: Port functions on the three-port switch when VLAN is enabled Ports 182 Voice VLAN enabled Data VLAN enabled Both Voice and Data VLAN enabled Network Port (Port 0) N/A N/A N/A IP Deskpho ne Port (SMP) Receiving the frames with Voice VLAN tagged only. Sending the frames with Voice VLAN tagged. N/A Receiving the frames with Voice VLAN tagged only. Sending the frames with Voice VLAN tagged.
802.1x (EAP) Port-based network access control Ports Voice VLAN enabled Data VLAN enabled Both Voice and Data VLAN enabled Replacing the incoming frame tagged with VLAN other than DataVLAN and forwarding it to network port. Sending all kinds of frames. other than Data-VLAN and forwarding it to network port. Sending all kinds of frames. VLAN configuration can be done either manually or through DHCP. See Provisioning IP Deskphone parameters on page 118 for more detail on configuring VLANs. 802.
Features • When EAP-TLS is selected, the administrator is prompted to enter ID1. • When Disabled mode is selected, the existing IDs and Passwords are erased. Authorization If 802.1x is configured and the IP Deskphone is physically connected to the network, the IP Deskphone (supplicant) initiates 802.1x authentication by contacting the Layer 2/3 switch (authenticator). The IP Deskphone also initiates 802.
802.1ab Link Layer Discovery Protocol 802.1ab Link Layer Discovery Protocol (LLDP) provides the following functionality: • Periodic transmission of advertisements containing device information, device capabilities, and media specific configuration information to neighbors attached to the same network. • Reception of LLDP advertisements from its neighbors. • Implementation of behavioral requirements specified by Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED).
Features 19. Inventory Software Revision 20. Inventory Manufacturer Name 21. Inventory Model Name Receive direction The IP Deskphone expects to receive the following TLVs: 1. Chassis ID 2. Port ID 3. Time To Live 4. End of LLDPPDU 5. System Capabilities 6. VLAN Name 7. MAC/PHY Configuration Status 8. LLDP-MED Capabilities 9. Network Policy 10.
802.1ab Link Layer Discovery Protocol TLV Fields If you disable the PC Ethernet port, the advertised enabled capabilities configured to Telephone only. Port VLAN ID PVID = 0 The IP Deskphone does not support port-based VLAN operation. Port And Protocol PPVID = 0 VLAN ID Port and Protocol VLAN is not supported and not enabled. VLAN Name Protocol Identity VLAN name field is configured to “data” and “voice”. 1. STP: Protocol identity = the first 8 bytes of an STP PDU starting with the Ethertype field.
Features TLV Fields Bit 3 = 0 – PSE pair selection can not be controlled PSE power pair = 1 Power Class = 3 for 1120E/1140E/1165E IP Deskphones Link Aggregation Aggregation status = 0; the link is not capable of being aggregated, and currently is not in aggregation. Aggregated Port ID = 0 Maximum frame size The MAC/PHY supports an extension of the basic MAC frame format for Tagged MAC frames. The maximum frame size is configured to 1522.
PC Client Softphone interworking TLV Model Name Fields Contains a string, which specifies the IP Deskphone model, for example, “IP Deskphone xxx”, where, xxx is one of the following values: 1120E, 1140E, 1165E. PC Client Softphone interworking The interworking feature allows the user to access the functionality of the SIP 1100 Series IP Deskphone using a softphone client on their PC. On an incoming call, both the IP Deskphone and the PC Client Softphone ring.
Features Answer-Mode Settings screen The Answer-Mode Settings screen is used to pre-grant authorization to request an automatic answer to potential callers or groups of callers.
PC Client Softphone interworking The following screen appears. Figure 32: Allow-Mode Settings screen Allow Addresses screen The Allow Addresses screen is used to pre-grant authorization to request an automatic answer to a list of user-entered domains and SIP addresses. If the user selects the Allow Addresses option in the Answer-Mode Settings screen, the user is presented with an interface for entering a list of strings.
Features The user can add as many entries as the device configuration allows. If the Add soft key is disabled, then the user has reached the maximum number or entries. The user can also edit and delete entries. To access the Allow Addresses screen, on the Preference menu, choose Feature Options, Answer-Mode Settings, and Allow Addresses. If there are no domains in the list, the following screen appears.
Multi-Level Precedence and Preemption A "ring splash", or short ring tone, indicates to the user that the call was automatically answered. The subject is "Auto-Answered", and the microphone is muted (the user can deactivate the mute status by pressing the Mute key on the IP Deskphone). The following image is an example of a notification indicating an auto-answered call.
Features server. For information on configuring the MLPP service, see Avaya Aura ™ Application Server 5300 Using the Provisioning Client (NN42040-112). To enable MLPP, DOD_ENABLE must be configured as YES in the device configuration file. Precedence Precedence enables an IP Deskphone user to specify the precedence level of each call that is placed.
Multi-Level Precedence and Preemption The following is the order of call preemption: 1. The lowest precedence call 2. If there are multiple calls on the same precedence level, then the following order is used a. Any outgoing call that is unanswered b. the oldest incoming call that is unanswered c. the oldest held call Call Origination Busy When Call Origination Busy is enabled, incoming calls are prevented from disturbing the IP Deskphone user when in the process of making an outbound call.
Features . To answer any call except from Emergency 911, the user must go off-hook. MLPP tones Unique tones are played when MLPP is enabled. Precedence Ringback Tone: A precedence ringback tone is played when the calling party makes a precedence call. This tone is only played after the call has been confirmed by the server. Precedence alerting tone: A precedence alerting tone is played to alert the called party that a precedence call is arriving. This tone is delivered through the speaker.
Multi-Level Precedence and Preemption Feature Interaction with MLPP Do Not Disturb Incoming call with a Routine precedence level is rejected when Do Not Disturb is enabled on the IP Deskphone. Incoming call with a precedence level higher than Routine is presented even when Do Not Disturb is enabled on the IP Deskphone. Multiuser When MLPP is enabled, only one user can be logged on to the IP Deskphone. If an MLPP user is logged on to the IP Deskphone, other user logons are blocked.
Features Parameter 198 Description Default MLPP_PRECEDENCE_DOMAIN [x] The local precedence domain of the user to be added to the INVITE message of outgoing calls. 000000 MAX_APPEARANCE [x] The maximum number of call appearances a single user can have. 10 CALL_WAITING_TONE [0|1] Configures the call waiting tone. 0 – single buzz tone 1 – periodic two-beep tone. 0 DISABLE_SPKRPHN [YES | NO] Disables the speakerphone for all non-911 calls.
Chapter 12: IP Deskphone restrictions Service package restrictions A limited number of Call Servers support the service package. The service package is a means of providing configuration settings to the IP Deskphone. Individual features and feature restrictions are sent to the IP Deskphone as a part of the service package every time a particular user logs on to the IP Deskphone.
IP Deskphone restrictions 200 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 13: Security This section specifies the behavior of the following security features: • SIP over TLS • Connection persistence • SRTP • SFTP • SSH SIP over TLS To avoid security problems such as message integrity attacks, SIP over TLS uses Transport Layer Security (TLS) to provide secure communication between the Avaya 1100 Series IP Deskphone and the SIP proxy. Transport Layer Security (TLS) protects SIP signaling traffic.
Security are tried periodically based on random, but increasing time periods, in order to give the server adequate time to recover. SSH and secure file transfer The Secure Shell Handler (SSH) is a widely-used protocol for providing secure logon access to run commands remotely. To establish a connection, you must access the SSH-capable client, and know the user name and password that is configured on the IP Deskphone through the use of the provisioning system.
TCP/TLS operation overview Parameter Password Description Default value The password None that must be entered when connecting to the IP Deskphone through SSH, SFTP. Boundaries Non-null string Maximum: 49 characters UI Properties for Device Settings SSH and SFTP parameters are as follows: • The User ID field is empty and the Password field displays "****" when both SSH and SFTP are disabled and applied. • The user can enable SSH or SFTP.
Security How the IP Deskphone uses TLS Transport Level Security (TLS) is a protocol for establishing a secure connection between two end-points. After a connection is established using TCP, TLS negotiates the cryptographic parameters used to secure the traffic that is sent over that connection. TLS, Public Key Cryptography, and X.509 certificates provide either mutual or server authentication.
TCP/TLS operation overview Certificate requirements For the IP Deskphone to validate that the server certificate provided by the TLS-enabled proxy matches the connected address, the certificate must contain the IP Addresses of the IP Deskphone. The server certificate has a Subject Alternative Name field, which contains the IPv4 and IPv6 IP addresses that correspond with the proxy. For example: subjectAltName=IP:192.168.100.
Security Parameter SIP_UDP_PORT SIP_TCP_PORT SIP_TLS_PORT Purpose Configures the UDP: 5060 local SIP listening TCP: 5060 ports. After you TLS: 5061 change the listening ports parameters through the Check For Updates functionality, you must restart the IP Deskphone to apply the modified values. CONN_KEEP_ALIVE Configuration values that affect REGISTER_RETRY_TIME connection REGISTER_RETRY_MAX persistent.
TCP/TLS operation overview Parameter Purpose Default Allowed SSH NO Configuration of the SSH server on the IP Deskphone. The parameter must remain consistent with the current UNIStim design. YES NO SFTP Configuration of NO the SFTP server on the IP Deskphone. The parameter must be added, but can remain consistent with SSH. YES NO SFTP_READ_PATTERNS File extensions .cfg,.dat allowed to read (get) from the SIP client. "," separated values. See Note 1.
Security Parameter Purpose Default Allowed on the IP Deskphone. 208 HASH_ALGORITHM Hash algorithm. SHA1 MKI_ENABLE Use Master Key NO Identifier (MKI) or not. YES NO ALLOW_EMERGENCY_P RIORITY_HEADER "Priority: emergency" header must be added to emergency outgoing calls or not. NO YES NO CALLINFO_IMAGE_ ENABLE Specify whether to obtain image from "Call-Info" url or not.
TCP/TLS operation overview Note: Note 1: The SFTP file read and write pattern entries must be strictly followed. The following are examples of valid and invalid formats of SRTP read and write patterns. Example of valid formats: SFTP_READ_PATTERNS: cfg,.rel,.re2,.re3,.dat SFTP_WRITE_PATTERNS: cfg,.txt,.wr1,.wr2 Example of an invalid format: .cfg, .txt For the SFTP file read and write pattern entries to be valid, there must be no space between the extensions.
Security Note: Disabling the local administration user interface drastically reduces the ability to view or edit the configuration of the IP Deskphone, and almost completely removes the ability to diagnose any communication or configuration errors in the field. However, disabling the local administration user interface increases the security of the IP Deskphone because the user is not able to view the configurations or make changes. Configuring the domain protocol 1. Press the Globe key twice. 2.
TCP/TLS operation overview Using the TLS to connect to the SIP proxy The IP Deskphone can establish a connection with the proxy after the appropriate configurations are made for the TLS. After the IP Deskphone registers with the SIP Proxy, the user can detect if a secure connection is established by the presence of a security icon (padlock) on the idle screen.
Security Configuration Result Idle Screen Security Icon Display No – if fall back to TCP occurs UDP + TCP + TLS Connection is established using TCP or TLS, potentially falling back to using only UDP. Yes – only if TLS connection is established No – if fall back to TCP or UDP occurs None : unsupported Unsupported Unsupported Unsupported configurations cannot be saved. If the configurations are unsupported, the IP Deskphone displays an error message.
TCP/TLS operation overview Configura tion Description Expected result Possible results before attempting to reconnect. UDP + TCP + TLS IP Deskphon e: TCP only Server: UDP + TCP + TLS The IP Deskphone only has TCP enabled for sending requests to the server. The IP Deskphone registers using TCP as the protocol. If the IP Deskphone is unable to contact the server, it waits a configured period of time before attempting to reconnect.
Security Configura tion Description Expected result TCP + TLS None: unsupport ed Possible results Deskphone attempts to connect using UDP. If attempts using TLS, TCP, and UDP fail, the IP Deskphone waits a configured period of time before attempting to reconnect. Unsupported Unsupported Unsupported Note: The server must be configured with the appropriate protocols enabled for the success condition to be realized.
TCP/TLS operation overview When using UDP, an IP Deskphone behind a firewall must periodically send a request to the server to maintain an open pinhole in the firewall so that the server can contact the IP Deskphone when sending requests. When using TCP/TLS and connection persistence, it is not necessary to send a SIP_PING to the server in order to keep a pinhole alive, and the keep-alive mechanism is reduced to a method which involves significantly less overhead.
Security Parameter name Description Default value Boundaries Register Retry When a connection failure 30 occurs, this value in seconds is how long the IP Deskphone waits before attempting to reregister with the proxy. Min: 30 Max: 1800 Register Max Retry After a failure to reconnect 1800 with the proxy, the IP Deskphone increases the amount of time that it waits for the next registration retry attempt.
SRTP Table 34: SRTP properties Parameter AES_CM_128_HMAC_ SHA1_80 AES_CM_128_HMAC_SHA1_32 Master key 128 bits length 128 bits Master salt 112 bits length 112 bits SRTP lifetime 2^48 packets 2^48 packets SRTCP lifetime 2^31 packets 2^31 packets Cipher AES Counter Mode AES Counter Mode Encryption 128 bits key 128 bits MAC HMAC-SHA1 HMAC-SHA1 SRTP auth. tag 80 bits 32 bits SRTCP auth. tag 80 bits 80 bits SRTP auth. key len. 160 bits 160 bits SRTCP auth. key len.
Security Available SRTP configurations are provided in the following table. Table 35: Configuration effects on media security display Configuration 218 Result Media Security Icon Display (during active call) Default: UDP + TCP, no SRTP SIP is unsecured; media is unsecured. UDP + TCP. Best-Effort SRTP SIP is unsecured; media is No encrypted, but due to transmission of crypto parameters in clear text, the media cannot be considered secure.
Last successful or unsuccessful logon The security icon indicates the security status of a call, and is useful for best-effort environments where there is a possibility of an unsecured call or where TLS is not used to communicate with the proxy.
Security Figure 40: Basic login notification The following notification appears on the display screen when the user successfully logs on when Login Notify with Time is enabled. Figure 41: Basic login and time notification The following notification appears on the display screen to notify the user of the last unsuccessful log on attempt made. 220 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Last successful or unsuccessful logon Figure 42: Login failure notification The following notification appears on the display screen to notify the user of the date and time of the last unsuccessful log on attempt made. Figure 43: Login failure with time notification The following notification appears on the display screen to notify the user of the last successful and unsuccessful log on attempts made.
Security Figure 44: Login and login failure notification The following notification appears on the display screen to notify the user of the date and time of the last successful and unsuccessful log on attempts made. Figure 45: Login and login failure with time notification Enhanced administrative password security The provisioning server can provide additional security associated with the administrative password.
Enhanced administrative password security stored on the IP Deskphone is not accepted. After this time, the administrative password must be changed in the administrative server. Password expiry can only be enforced if the date and time are retrieved by the IP Deskphone through SIP, SOAP, or SNTP. Important: IP Deskphone licensing information is located in the Keycode Retrieval System (KRS) User Guide. You must register for access to KRS.
Security 224 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 14: Audio codecs The optional audio codecs feature allows you to select the audio compression or decompression algorithm (codec) used on the IP Deskphone. You provision codecs using the Device Configuration file, and then the user can select from the provisioned codecs using the Audio menu on the IP Deskphone. This feature supports wideband audio performance, where wideband is defined as the frequency range between 150 and 6800 Hz.
Audio codecs Table 37: Static payload types and other parameters for the supported codecs for the IP Deskphone Codec Payload type SDP encoding name Clock rate (HZ) Bit rate (kbps) ptime (milisec) Channels G.711 a-law 8 PCMA 8000 20 1 G.711 u-law 0 PCMU 8000 20 1 G.711 a-law 8 PCMA 8000 30 1 G.711 u-law 0 PCMU 8000 30 1 G.729A + 40ms ptime 18 G729 8000 20 1 G.729B 18 G.722 9 G.723.1 4 G.723.1A 4 8000 8 20 1 G722 8000 48 20 1 G723 8000 5.3 6.
Codec preference through Device Configuration The list of codecs specified in the Device Configuration file determines the list of codecs that are available for selection on the IP Deskphone. Two fields in the device configuration file, G729_ENABLE_ANNEXB and G723_ENABLE_ANNEXA are used to enable or disable AnnexB and AnnexA support by G.729 and G.723 codecs, respectively. These flags can have the following values: YES, NO (NO is the default value).
Audio codecs Codec preference selection on the IP Deskphone The Audio Quality Settings screen on the IP Deskphone allows the user to select an exact codec by name. This grants the user full control over the audio settings used for inbound and outbound calls. The list of codecs is populated with the names of the codecs provided during Device Configuration. If a text descriptor is provided for a codec in the Device Configuration file, it appears after the codec name.
Codecs preferences on the IP Deskphone Supported by the IP Ordered list of Ordered list of Ordered list of Deskphone codecs provided by codecs provided by codecs used by the Device user configuration IP Deskphone Configuration A, B, C, D, E A, D, E A, D, E, B, C A, C, D, E A, B, C, D, E A, C, D, E A, C, D, E A, B, C, E A, C, E, D SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 229
Audio codecs 230 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 15: Certificate-based authentication Certificate-based authentication Certificate-based authentication allows the administrator to ensure that the IP Deskphone is authorized to access the enterprise LAN environment and to connect securely to SIP proxy and provisioning servers. Certificates bind an identity to a pair of electronic keys that are used to encrypt and sign digital information, and make it possible to verify someone’s claim that they have the right to use a given key.
Certificate-based authentication mark events, such as Certificate Addition and Deletion. The administrator is to view security and error logs from the user interface, as well. The administrator is able to define the Security policy on the IP Deskphone using the Security Policy file. The Security Policy file contains a set of rules that dictates certificate-based authentication on the IP Deskphone, such as the size of the public and private keys used on the certificates.
Trusted root certificate installation must be installed on the IP Deskphone and stored in the IP Deskphone trusted store for the following reasons: • to verify the identity of the various servers that the IP Deskphone can attempt to establish secure connections with, such as TLS and HTTPS • to authenticate the signatures on software and configuration files that are downloaded onto the IP Deskphone.
Certificate-based authentication - Note: In the descriptions above, there is reference to the certificate file containing a single customer root certificate. While this is the most common usage, the file can actually contain more than one certificate, where the PEM encoding for each is appended in the file with a blank line between each. If the file’s authenticity is successfully verified, all entities in the file are installed on the IP Deskphone.
Installing a device certificate using PKCS12 The following sections describe the process used to install a device certificate on the IP Deskphone. • PKCS#12 is an industry standard for importing and exporting keys and their related certificates. On the IP Deskphone, this method is only used to import the IP Deskphone device certificate and private key. • The [DEV_CERT] section is added to the configuration file 11xxeSIP.cfg to download the PKCS#12 file device certificate from a provisioning server.
Certificate-based authentication • PROFILE attribute must be 1. The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory (SFS), and identifies the device certificate profile. • PURPOSE attribute is a bit mask that lets a device certificate be used for multiple purposes. PURPOSE must be -1 as the same device certificate is used for all purposes (HTTPS, SIP=TLS, EAP-TLS).
Certificate Trust List The use of the CTL is optional. If the CTL is not installed on the IP Deskphone, the authentication of the network element reverts back to the default which is to authenticate the certificate chain to a root certificate trusted by the IP Deskphone. Validating a certificate using the Certified Trust List The high level sequence of procedures for validating a certificate using the Certificate Trust List is as follows: 1.
Certificate-based authentication - a remote certificate is presented to the IP Deskphone - the CTL is expired; the CTL is deleted and an event is logged in the security log. 4. After the IP Deskphone starts a TLS channel with a server (EAP or TLS) and receives a server certificate, the IP Deskphone validates the certificate by checking the availability of the certificate in the CTL and decides whether to trust the certificate or not.
Certificate Trust List events PROTOCOL HTTPS FILENAME ctl.pem.sig The filename attribute points to the signed CTL file. Note: The CTL file size must not exceed 20 Kbytes Certificate Trust List events The following provides a list of events related to the Certificate Trust List (CTL) file. CTL Expiry: 0020[Information][WED OCT 26 03:02:54 2011][270][n:/fw/build/../ util/pki/pki_mgmt.c:3726] - CTL Expired.
Certificate-based authentication After the Security Policy file is enabled, access the Certificate Administration screen from the Network screen 5. Select. Device Settings > Diagnostics > Certificate Administration.
Certificate Administration Table 40: Context-sensitive soft keys for the Certificates Administration screen Context-sensitive soft key Action Select Selects the required option. Back Returns you to the Diagnostics menu. Note: CRL is not supported.
Certificate-based authentication Context-sensitive soft key Back Action Returns you to the previous screen. Figure 49: Trusted Certificates details The administrator can delete the certificate in the "Detailed Mode" by using the Delete contextsensitive soft key. Deletion does not happen automatically; the IP Deskphone displays a warning confirmation screen. The following table describes the function of the context-sensitive soft keys for the Trusted Certificates Details screen.
Certificate Administration Figure 50: Device Certificates screen The administrator can delete the certificate in the details screen by using the Delete contextsensitive soft key. Deletion does not happen automatically; the IP Deskphone displays a warning confirmation screen. The following table describes the function of the context-sensitive soft keys for the Device Certificates screen.
Certificate-based authentication The administrator can delete the certificate in the "Detailed Mode" by using the Delete contextsensitive soft key. Deletion does not happen automatically; the IP Deskphone displays a warning confirmation screen. CTL screen The CTL screen displays a list of subject Common Names (CN) of the CTL certificates as shown in the following figure: Figure 52: CTL certificate screen The following table describes the function of the context-sensitive soft keys for the CTL screen.
Security Policy Figure 53: CTL Certificate details screen You can use the PDT shell command to view an installed CTL. The following is an example of a command with the output of the command. Figure 54: Example of command output Important: The CTL file size must not exceed 20 Kbytes. Security Policy The security policy file contains a set of rules or parameters that dictate certificate-based authentication on the IP Deskphone.
Certificate-based authentication SECURITY_LOG_UI_ENABLE NO KEY_SIZE 1024 KEY_ALGORITHM KEY_ALG_RSA TLS_CIPHER RSA_WITH _AES_256_CBC_SHA Security policy parameters The security policy file parameters and the excepted and default values are as follows: CERT_ADMIN_UI_ENABLE This parameter determines if the Certificate Administration user interface is enabled on the IP Deskphone. The acceptable values are as follows: - YES – Certificate Administration user interface is enabled on the IP Deskphone.
Security policy parameters TLS_CIPHER This parameter is the preferred TLS Cipher used for HTTPS to configure a stronger cipher preference when available. The acceptable values are as follows: - RSA_WITH_AES_128_CBC_SHA - RSA_WITH_AES_256_CBC_SHA (default) SIGN_SIP_CONFIG_FILES This parameter overrides the file signing of a file, such as the device configuration file and the dial plan file. You cannot override the file signing of the Security Policy and Customer Certificates.
Certificate-based authentication certificates, then you are prompted with a Finger Print display with accept or reject options (default). - VAL_MANUAL_B – If the resource file is not signed and if there are no customer certificates, then you must manually enter the Finger Print value and then select Accept. CERT_EXPIRE This parameter is the Certificate Expiration Policy. Acceptable values for this parameter are as follows: - DELETE_CERT –A certificate is deleted when expired.
Installing a Security Policy file SECURITY_POLICY_PARAM_CHANGE This Parameter defines if configuration files (11xxeSIP.cfg) are forced to be signed if there is a customer certificate installed. This parameter has no effect if there are no installed customer certificates. Acceptable values for this parameter are as follows: - YES– If there is a customer certificate installed, the downloaded file must be signed and fully authenticated.
Certificate-based authentication If the authentication of the file is successful, the security policy file parameters is accepted on the IP Deskphone. Example [SEC_POLICY] DOWNLOAD_MODE FORCED PROTCOL HTTP FILENAME SecPolicy.txt.sig Security policy logs and diagnostics Changes made to the security policy file have an entry in the security log file. For example, SECURITY_POLICY_PARAM_CHANGE 0x1055. The security log file stores only the non-sensitive information.
EAP Authentication SUBJ_ALT_NAME_CHECK_ENABLE = NO FTP_PASSWORD = **** EAP Authentication EAP-enabled networks allow the administrator to ensure that individual devices or users are authorized to access the enterprise's LAN environment. The following diagram shows the network architecture for 802.1x and EAP. Figure 55: 802.1x and EAP network architecture IEEE 802.1x defines three roles: • a supplicant—an entity that requires access to the network for use of its services.
Certificate-based authentication Figure 56: EAP configuration menu The administrator can do the following: • When MD5 is selected, the administrator is prompted to enter ID1 and Password. • When PEAP is selected, the administrator is prompted to enter ID1, ID2 and Password. If the administrator enters only ID1, then ID2 has the same value of ID1. • When TLS is selected, the administrator is prompted to enter ID1. Note: Before using EAP-TLS a device certificate must be installed.
EAP Authentication EAP Disabled EAP disabled is the factory default setting. The IP Deskphone does not send a message to the authenticator upon startup, and normal network access is attempted. If the IP Deskphone receives a Request-Identity message from the Layer 2 switch, the Request-Identity is ignored. If the Layer 2 switch requires 802.
Certificate-based authentication For more information, seeTrusted Root certificate on page 232. If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates, the IP Deskphone displays a EAP Authenticate-Fail message, and the IP Deskphone cannot access the network. EAP Re-authentication The re-authentication process proceeds in the background without disturbing the ongoing operation of the IP Deskphone.
Server authentication Server authentication A server certificate, user name, and password are required to establish TLS connection between the IP Deskphone and the provisioning server. The server certificate must be signed by a certificate authority. The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to; the provisioning server uses the user name and password to authenticate the IP Deskphone.
Certificate-based authentication Security and error logs You can access the Security Log and the Error Log to view errors and failures that may have occurred during the operation of the IP Deskphone. Before you can access the Security and Error Logs, you must configure the Security Policy file with the SECURITY_LOG_UI_ENABLE YES parameter: If configured as yes, you can access the Security and Error Logs from the Network screen by selecting Device Settings > Security and Error Logs.
Diagnostic events Table 46: Context-sensitive soft keys for the log item screen Context-sensitive soft key Action Next Navigates to the next log entry. Prev Navigates to the previous log entry. Back Returns you to the Logs main menu.
Certificate-based authentication SLC_SERVICE_PROVIDER_DELETED 0x0014 SLC_CTL_DELETED 0x0015 SLC_CRL_DELETED 0x0016 SLC_DEVICE_CERTIFICATE_DELETED 0x0017 SLC_DEVICE_CERTIFICATE_REVOKED 0x0018 SLC_DEVICE_CERTIFICATE_EXPIRED 0x0019 SLC_CTL_EXPIRED 0x0020 SLC_CTL_DOWNLOAD_ERROR 0x0021 The following is a list of minor errors that are logged in the Security Log.
Creating a signing certificate Creating a signing certificate About this task You can create a signing certificate using OpenSSL. Procedure 1. Add the following section to the openssl.cfg file: [ signing_cert_ext ] subjectAltName=DNS:www.avaya.com basicConstraints=CA:FALSE subjectKeyIdentifier=hash authorityKeyIdentifier=keyid,issuer:always keyUsage=critical,digitalSignature extendedKeyUsage=critical,codeSigning,emailProtection 2.
Certificate-based authentication phone or there must be a certificate chain that can be followed, which ends with a CA root certificate installed on the IP Deskphone. In either case, there must be a trust anchor on the IP Deskphone, which can verify the authenticity of the Signing Certificate.
Signing scripts You should sign the file in a secure environment because the signing certificate private key must be accessible. If the private key is password-protected, you must enter this password to successfully create a signature.
Certificate-based authentication 262 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 16: Licensing A license is a "right to use" granted by Avaya, that the customer purchases to enable the features on the IP Deskphone. A license contains at least one entitlement and can contain more than one entitlement. A license usually has an expiry date and is keyed for a specific license server. An entitlement is the most basic component of a license and represents a single instance of a right to a particular feature or capability.
Licensing Accessing the Keycode Retrieval System The Keycode Retrieval System (KRS) User Guide provides important IP Deskphone licensing information. You must register for access to KRS. The ollowing section describes how to access the KRS User Guide. Registering for access to KRS 1. Go to http://support.avaya.com/krs. 2. Click Self-Service 3. Select Keycode Retrieval System 4. Select GLOBAL LOGIN from the list for the login location that you would like to use for access to the Keycode Retrieval System.
Characteristics of the licensing framework Characteristics of the licensing framework The following list describes the characteristics of the licensing framework on the IP Deskphone. • The embedded server relies on a real time clock to calculate when a token expires • The embedded server (node-locked) enables the license server to execute on the IP Deskphone. The IP Deskphone obtains tokens by calling the server locally.
Licensing For more information about provisioning parameters for the IP Deskphone, see Create the SIP provisioning file on the provisioning server on page 28. 2. The IP Deskphone config file must include a [LICENSING] section to enable the IP Deskphone to download the licence file. Add [LICENSING] section to the IP Deskphone .cfg file. Examples of IP Deskphone cfg files are 1120eSIP.cfg, 1140eSIP.cfg, 1165eSIP.cfg, 1220eSIP.cfg, and 1230eSIP.cfg.
[LICENSING] section Deskphone, see Create the SIP provisioning file on the provisioning server on page 28. 2. The IP Deskphone config file must include a [LICENSING] section to enable the IP Deskphone to download the licence file. Add [LICENSING] section to the IP Deskphone .cfg file. Examples of IP Deskphone cfg files are 1120eSIP.cfg, 1140eSIP.cfg, 1165eSIP.cfg, 1220eSIP.cfg, and 1230eSIP.cfg. For example: [FW] DOWNLOAD_MODE AUTO VERSION 3.00.xx.yy PROTOCOL TFTP FILENAME SIP 1140_e03.02.xx.yy.bin ...
Licensing Field name FILENAME Field value X*.Y Description License filename. The IP Deskphone looks for a file with the IP Deskphone MAC address included in the filename. The 1xxxe.cfg file can have one, or all, of the following sections: • [FW] • [DEVICE_CONFIG] • [LICENSING] Although the IP Deskphone [FW] section is not required to activate the token, the provisioning server and the IP Deskphone provisioning server IP configuration must be configured to retrieve, save, and process the license file.
Licensable Features Figure 59: License Info Licensable Features Licensable features are divided into three groups. 1. Basic Feature Set 2. Enhanced Feature Set - 1 token required 3. Advanced Feature Set - 2 tokens required Basic Features are always enabled on the IP Deskphone. Enabling the Enhanced Feature Set requires an additional token. Enabling the Advanced d Feature Set requires two tokens. When connected to an Avaya Server, the IP Deskphone gets an additional token.
Licensing Figure 60: Licensing menu The Licensable Features list displays. Figure 61: Licensable Features 270 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Node-locked license mode Node-locked license mode In the node-locked license mode, the IP Deskphone uses a license file to acquire the required tokens needed to activate the features. There are two types of tokens: time-based tokens, and standard tokens. Time-based token The following figure is an example of a node-locked time-based token. In this example, the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to a non-Avaya server.
Licensing Figure 63: Node-locked license mode — License information for time-based token (connected to Avaya Server) Note the extra line Tokens Required: 1. This line is displayed only when the IP Deskphone connects to an Avaya Server.
Node-locked license mode Figure 64: Node-locked license mode — license information for Standard token (connected to non—Avaya Server) The following figure is an example of a node-locked Standard token. In this example, the embedded server on the IP Deskphone contains five tokens. The IP Deskphone is enabled for Advanced Feature Set and is connected to an Avaya server. Note that the extra line Tokens Required: 1 is displayed only when the IP Deskphone connects to an Avaya Server.
Licensing Figure 65: Node-locked license mode — license information for Standard token (connected to Avaya Server) The status of the standard token can be one of the following: • Active • Inactive A standard token can be inactive for one of the following reasons: • Insufficient token • License expired Invalid or no license file The following figure is an example of an invalid or no license file. 274 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Evaluation period Figure 66: License information — Invalid or no license file Evaluation period When the IP Deskphone arrives from the factory, it has a 31–day evaluation period. This period allows users to try licensed features before they actually purchase the tokens. Any time the user loads a valid license file and has tokens granted, the evaluation is terminated immediately. ; Once the evaluation period expires, there is no way to reset it.
Licensing Alarms The license feature provides notifications on the IP Deskphone screen about the licensing status. The license feature provides notification on the IP Deskphone screen if the following conditions apply: • No avaliable tokens • Expired tokens • Evaluation period has ended A notification message is displayed in a pop-up window on top of the IP Deskphone screen. The window can be dismissed by pressing the Stop key or by lifting the handset.
Alarms Figure 68: License not available warning License expiry warning A warning window, indicating that a license has expired, appears on the IP Deskphone screen when a node-locked license expires. The following figure is an example of a warning window indicating that a license is expired.
Licensing Figure 70: Evaluation period expiry warning Evaluation threshold warning A warning window informing you of the approaching evaluation expiration date appears on the IP Deskphone at the following predefined times: • 15 days before expiration date • 7 days before expiration date • 1 day before expiration date The following figure is an example of the evaluation threshold warning.
Licensing expiry threshold warning Licensing expiry threshold warning When the expiration date of the node-locked licence approaches,, a warning window is displayed on the IP Deskphone.
Licensing • Image screensaver and lock • Standard font languages • Multiple calls per user • Server failover redundancy • Session timers • SNTP (time server) • Speed Dial List • Transfer to VM softkey • USB flash drive • Hotline The following extended features are available with a token or if the IP Deskphone is registered to a recognized Avaya server (Avaya, Avaya Communication Server 1000, or IP Office) then extended features are available without a token.
Licensed features • DoD Network • FIPS Certified SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 281
Licensing 282 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 17: Internet Protocol version 6 Internet Protocol version 6 (IPv6) is a network layer for packet-switched internetworks and is the successor of IPv4. IPv6 provides larger address space, which allows greater flexibility in assigning addresses. The extended address length used within IPv6 eliminates the need to use Network Address Translation to avoid address exhaustion to simplify the aspects of address assignment and renumbering when changing providers.
Internet Protocol version 6 Table 48: Hexadecimal key sequence Key Sequence 0 0 1 1 2 2abc 3 3def 4 4 5 5 6 6 7 7 8 8 9 9 * . The dot (.) is entered by pressing the asterisk (*) twice. Table 49: Alphanumeric key sequence Key 284 Sequence 0 0+=<>$%&@~^ 1 1 _ - . ! : /\ \ ` ? ! ( ) , ; 2 2abcABC 3 3defDEF 4 4ghiGHI 5 5jklJKL 6 6mnoMNO 7 7pqrsPQRS 8 8tuvTUV 9 9wxyzWXYZ * * SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
IPv6 address format IPv6 address format When an IPv6 address is entered different but equivalent formats can be used for the same address. For example, the following addresses are all equivalent: 2001:0db8:0000:0000:0000:0000:1428:57ab 2001:0db8:0000:0000:0000::1428:57ab 2001:0db8:0:0:0:0:1428:57ab 2001:0db8:0:0::1428:57ab 2001:0db8::1428:57ab 2001:db8::1428:57ab Any of the above formats can be entered.
Internet Protocol version 6 IPv6 Stateless address autoconfiguration The IP Deskphone supports stateless address autoconfiguration as defined by RFC 2463 and RFC 2461. Stateless and stateful (DHCPv6) address autoconfiguration can be used simultaneously. For example, the IP Deskphone IP address can be obtained by stateless address autoconfiguration and configuration information can be obtained by stateful (DHCPv6) address autoconfiguration.
Internet Control Message Protocol for IPv6 If the DHCPv6 server is configured with the SIP proxy IPv4–mapped address, the IP Deskphone registers with its IPv4 address. If the DHCPv6 server is configured with the SIP proxy IPv4-mapped and IPv6 addresses, the DHCPv6 client calls the destination address selection algorithm and selects the address based on the configured preference. If PREFER_IPV6 is configured to YES, the IP Deskphone selects the IPv6 address of the highest precedence.
Internet Protocol version 6 The DHCPv6 configuration file that can be used for the IP Deskphone stateful configuration is as follows: # # Example server configuration file: per-client configuaration # # In this example, some clients receive different parameters than others.
Configuring the DHCP server { #client with DUID 0x001365FEF48D gets this address. #DNS and SIP server addresses are assigned from the common options above address fdde:b1a8:d98d:0000:2F87:9FBC:0A0A:0AC8 } client duid 0x0016ca0081f7 { #client with DUID 0x001365FEF48D gets this address.
Internet Protocol version 6 290 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 18: SIP messages supported by the IP Deskphone SIP methods The table below provides a list of SIP messages supported by the IP Deskphone. Table 50: SIP methods Method Supported? Comments INVITE Yes Mid-call re-invites for media changes also supported.
SIP messages supported by the IP Deskphone Method Supported? Comments support of UPDATE messages is not a configurable feature.
2xx Response—Successful responses 2xx Response—Successful responses 2xx Response Send Receive 200 OK Yes Yes 202 Accepted Yes Yes Comments 3xx Response—Redirection responses 3xx Response Send 300 Multiple Choices No 301 Moved permanently 302 Moved temporarily 305 Use Proxy No Yes Yes 380 Alternate service No Receive Comments Yes When receiving this response, the IP Deskphone redirects the original request to next contact specified.
SIP messages supported by the IP Deskphone 3xx Response Send Receive Comments address in the Contact header field. 4xx Response—Request failure responses 4xx Response 400 Bad request Yes Receive Comments Yes The IP Deskphone generates a 400 Bad Request response for various failure conditions generally when a request is invalid, and a more specific error response does not apply.
4xx Response—Request failure responses 4xx Response Send Receive Comments 408 Request timeout No Yes See default handling. 410 Gone Yes See default handling. No 413 Request entity too large No Yes See default handling. The IP Deskphone does not automatically retry if a retry-after header is present. 414 Request---URL too long No Yes See default handling. Yes The IP Deskphone can send this response when an incorrect content-type is detected for a request.
SIP messages supported by the IP Deskphone 4xx Response Send Receive Comments maximum number of allowed calls and cannot present the incoming call to the user. When this message is received by the IP Deskphone an error is displayed and a busy tone is played. 487 Request Canceled Yes Yes See default handling. 488 Not Acceptable Yes Yes The response is used by the IP Deskphone when a failed media negotiation occurs.
6xx Response—Global responses 6xx Response—Global responses 6xx Response 600 Busy Everywhere Send Yes Receive Comments Yes The IP Deskphone can send this response when the IGNORE setting is configured to NETWORK, and the user chooses to ignore an incoming call. When received, this response falls through the default handling. 603 Decline Yes Yes The IP Deskphone can send this response when the user declines an incoming call. An optional reason can be supplied.
SIP messages supported by the IP Deskphone Header field 298 Supported? Accept-Encoding Yes Accept-Language Yes Alert-Info Yes Allow Yes Allow-Events Yes Authentication-Info Yes Authorization Yes Call-Id Yes Call-Info Yes Contact Yes Content-Disposition Yes Content-Encoding Yes Content-Length Yes Content-Type Yes Cseq Yes Date Yes Expires Yes Error-Info Yes Max-Forwards Yes Mime-Version Yes Organization Yes P-Access-Network-Info Yes P-Asserted-Identity Yes P-
SIP header fields Header field Supported? Priority Yes Privacy Yes Proxy-Authenticate Yes Proxy-Require Yes RAck Yes Reason Yes Record-Route Yes Refer-To Yes Referred-By Yes Remote-Party-ID Yes Replaces Yes Reply-To Yes Require Yes Resource-Priority Yes Retry-After Yes Route Yes RSeq Yes Server Yes Service-Route Yes Subject Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User-Agent Yes Via Yes Warning Yes WWW-Authenticate Yes SIP Software for
SIP messages supported by the IP Deskphone Session description protocol usage SDP Headers Supported? v--Protocol version Yes o--Owner or creator and session identifier Yes s--Session name Yes t--Time description Yes c--Connection information Yes m--Media name and transport address Yes a--Media attribute lines Yes SDP and Call Hold The IP Deskphone can support sending and receiving of hold using the method specified by RFC2543 and RFC3261/3264.
SIP security authentication SIP security authentication Authentication Supported? Digest Authentication Yes Proxy-to-User Authentication Yes User-to-User Authentication No S/MIME No AKA No Comments The IP Deskphone responds to a 401, but never challenges incoming requests with a 401 response. SIP DTMF Digit transport Transport type Supported? RFC2833 Yes In-band tones Yes Out-of-band tones Yes (vnd.avaya.
SIP messages supported by the IP Deskphone Subscription type Supported Avaya Call Server specific ua-profile Partial Yes service-package Yes Yes network-redirectionreminder Yes Yes Supported instant messaging Message type 302 Supported? plain text Yes Avaya unencrypted Yes Avaya encrypted Yes SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Chapter 19: Diagnostics and troubleshooting This chapter contains the following topics: • IP Deskphone diagnostics on page 303 • Local diagnostic tools on page 305 • How to access the Diagnostics menu on page 306 • IP Set and DHCP information on page 308 • Network Diagnostics tools on page 310 • Ethernet Statistics on page 313 • IP Network Statistics on page 316 • USB Devices on page 317 • Advanced Diag Tools on page 318 • Test key on page 320 • Logging System on page 323 • Problem Determination Tool (PDT)
Diagnostics and troubleshooting Things to consider when setting parameters: • Enter requested information in the menu fields by pressing the number keys on the dialpad. Press the asterisk (*) key to enter a period (.) when entering an IP address. • To record the entry and advance the initialization to the next parameter, press OK. • To abandon the manual configuration process and restart the power-up, press Cancel.
Local diagnostic tools Software conversion failures There are four different boot loaders in the FLASH and application load. Various boot loaders are used to recover the IP Deskphone if a failure occurs. • If a conversion fails before anything is written to FLASH, the IP Deskphone reboots with the previous software load.
Diagnostics and troubleshooting Diagnostics option Description Ethernet Statistics Provides some Ethernet statistics for Network Interface and PC port. IP Network Statistics Provides IP Network statistics. USB Devices Provides information about USB devices attached to the IP Deskphone . Certificates Administration Supports administration of available certificates.
How to access the Diagnostics menu Figure 73: Network menu screen After you access the Network menu, the following options are available: • 1. Server Settings • 2. Device Settings • 3. Diagnostics • 4. Disable screensaver • 5. Licensing • 6. Lock Select Diagnostics, or press Back to return to the Network menu. The following screen appears: Figure 74: Diagnostics menu screen The following table describes the function of the Navigation keys for the Diagnostics screen.
Diagnostics and troubleshooting Table 52: Navigation Key Action Up and down arrows Use the up and down arrows to change the selected item in the list. Enter Invokes the Select context-sensitive soft key. Digital keys (number associated with option) Invokes an appropriate option. * Selects the first option Server Settings, but does not activate it. # Selects the last option Lock, but does not activate it.
IP Set and DHCP information Voice VLAN Enable: No Voice VLAN Config: No VLAN Voice VLAN Discovered: No Primary Server: S1 PC Port is: ON 2. Software Version: 3.00.09.02 Hardware ID: xxxxxx 3. Set IP: xxx.xxx.xxx.xxx (could be in IPv4 or IPv6 format) 4. Sub-Mask: xxx.xxx.xxx.xxx (could be in IPv4 or IPv6 format) 5. GateWay: xxx.xxx.xxx.xxx (could be in IPv4 or IPv6 format) 6. Voice VLAN Priority: 6 7. Voice VLAN ID: 6 8. DHCP Respond String: .... 9. Servers' Information: S01 IP: xxx.xxx.xxx.
Diagnostics and troubleshooting Table 54: Navigation Key Action Return Press the Return context-sensitive soft key to cancel this screen and return to the Diagnostics menu. Network Diagnostics tools The Network Diagnostics Tools menu provides access to ping and tracert testing routines. To access the Network Diagnostics Tools screen, from the Diagnostics menu, choose Network Diagnostics Tools.
Network Diagnostics tools • Packet Size—Size of the network packet used by the ping routine. • Ping—The number of ping packages. The following services are available: • activate the ping routine • activate the tracert routine The following table describes the function of the context-sensitive soft keys for the Network Diagnostics tools screen. Table 55: Context-sensitive soft keys for the Network Diagnostics Tools screen Context-sensitive soft key Action Ping Activates the ping routine.
Diagnostics and troubleshooting Figure 77: Network Diagnostics tools (Config) screen The screen contains the following configurable fields: 1. IP—The user can enter an IP address. 2. Hops—The number of hops used as a configurable parameter for tracert routine. 3. Packet Size—Size of the network packet used by the ping routine. 4. Ping—The number of ping packages. The following table describes the function of the context-sensitive soft keys for the Network Diagnostics tools (Config) screen.
Ethernet Statistics Ethernet Statistics The Ethernet Statistics (NI Port) screen displays ethernet statistics information for Network Interface (NI) or PC ports, such as the number of incoming and outgoing network packages and network settings. To access the Ethernet Statistics (NI Port) screen from the Diagnostics menu, choose Ethernet Statistics. The following screen appears: Figure 78: Ethernet Statistics (NI Port) screen The following is an example of Ethernet Statistics for the IP Deskphone: 1.
Diagnostics and troubleshooting 7. Packet Collision: 0 8. CRC Errors: 1 9. Frame Errors: 1 A. Unicast Packets Tx: 1 B. Unicast Packets Rx: 1 C. Broadcast Packets Rx: 1 D. Multicast Packets Rx: 1 === 802.1x Status === EAP Status: Disabled The following table describes the function of the context-sensitive soft keys for the Ethernet Statistics (NI Port) screen.
Ethernet Statistics Figure 79: Ethernet Statistics (PC Port) screen The following is an example of Ethernet Statistics for the PC Port: 1. PC Link Status: Up 2. Duplex Mode: Full 3. Network Speed: 10 Mb 4. Auto Sense/Negotiate Auto-Negotiate Capability: Yes Auto-Negotiate Completed: Yes 5. Port VLAN Priority: 0 6. Port VLAN ID: 0 7. Packet Collision: 0 8. CRC Errors: 1 9. Frame Errors: 1 A. Unicast Packets Tx: 1 B. Unicast Packets Rx: 1 C. Broadcast Packets Rx: 1 C. Broadcast Packets Rx: 1 D.
Diagnostics and troubleshooting Table 61: Context-sensitive soft keys for the Ethernet Statistics (PC Port) screen Context-sensitive soft key Action Reset Resets statistics values. PC Port Switches to the NI Port Ethernet statistics. Back Returns you to the Diagnostics menu. The following table describes the function of the Navigation keys for theEthernet Statistics (PC Port) screen.
USB Devices 2. Packet Received: 0 3. Incoming Packets Error: 0 4. Outgoing Packets Error: 0 5. Incoming Pkt Discarded: 0 6. Outgoing Pkt Discarded: 0 7. Unknown Protos: 0 8. Last ICMP Type/Code: 1 The following table describes the function of the context-sensitive soft keys for the IP Network Statistics screen. Table 63: Context-sensitive soft keys for the IP Network Statistics screen Context-sensitive soft key Action Reset Resets statistics values. Refresh Refreshes the IP Network statistics.
Diagnostics and troubleshooting Figure 81: USB Devices screen Important: The USB Devices screen contains a list of the USB devices attached to the IP Deskphone. The following table describes the function of the context-sensitive soft keys for the USB Devices screen. Table 65: Context-sensitive soft keys for the USB Devices screen Context-sensitive soft key Back Action Returns you to the Diagnostics menu. The following table describes the function of the Navigation keys for the USB Devices screen.
Advanced Diag Tools The following screen appears: Figure 82: Advanced Diag Tools screen The following table describes the function of the context-sensitive soft keys for the Advanced Diag Tools screen. Table 67: Context-sensitive soft keys for the Advanced Diag Tools screen Context-sensitive soft key Action Apply Invokes the selected service. Return Dismisses the dialog box and returns you to the Diagnostics menu.
Diagnostics and troubleshooting The command determines whether or not the option can be managed: • If PORT_MIRROR_ENABLE is Yes, then you can activate or deactivate the option. The Port Mirroring prompt in the Network >Diagnostics >Advanced Diag Tools menu is enabled and can be modified. • If PORT_MIRROR_ENABLE is No, then you cannot manage the option. The Port Mirroring prompt in the Advanced Diag Tools menu is disabled (dimmed); Port Mirroring is disabled.
Reset Factory Settings support Figure 83: Test key screen After you activate the test mode, the key event appears on the screen: • Key pressing: "Test key: xx pressed" • Key pressing: "Test key: xx pressed" The following table describes the function of the context-sensitive soft keys for the Test key screen. Table 69: Context-sensitive soft keys for the Test key screen Context-sensitive soft key Quit Action Dismisses the Services menu.
Diagnostics and troubleshooting 1. by entering a Special Key Sequence (SKS), or 2. remotely using SSH-PDT. Activating Reset to Factory Settings does not affect files stored in the USB flash drive. After you activate Reset to Factory Settings the action is registered in the ECR-log file. Activating Reset to Factory Setting by SKS 1. At any point while the IP Deskphone is operating, press the Special Key Sequence (SKS). 2.
Logging System If you select Y, the PDT displays the prompt: >Enter MAC-address: 3. Type in the IP Deskphone MAC-address. > For example, if the IP Deskphone MAC-address is A1B2C3D4E5F6 , you enter: >A1B2C3D4E5F6 4. Click Enter. • If the MAC-address is correct, the IP Deskphone is reset and the remote telnet client is restarted. • If the MAC-address is incorrect, the IP Deskphone displays: >Incorrect MAC-address. Action is rejected . Return to Step 1.
Diagnostics and troubleshooting Figure 84: Logging Systems screen The Logging Systems screen displays the SIP Logging subsystem. Press the Enter key in the Navigation key cluster to switch the value of the selected sign from ON to OFF, or OFF to ON. Then press the Apply context-sensitive soft key to apply the settings. The following table describes the function of the context-sensitive soft keys for the Logging Systems screen.
Problem Determination Tool (PDT) You can enable or disable SIP-logging using the following command in the Device configuration file: LOGSIP_ENABLE [Yes | No] If the parameter is Yes, the SIP-logging Manager is active and starts logging SIP incoming and outgoing packages into the log file in FFS. If the parameter is No, the SIP-logging Manager is not active and there is no logging of incoming and outgoing packages into the log file in FFS. The default parameter is No.
Diagnostics and troubleshooting Task Monitor The Task Monitor performs the following functions: • Tracks the switch of any task to the suspended state. If the task gets to the suspended state, the Task Monitor logs the error-related information (including the suspended task information and summary information about all running tasks), and then initiates recovery of the IP Deskphone. • Monitors important tasks.
The PDT commands automatically by the tool), and reduces the effort required to send the appropriate log information to technical support. The PDT provides remote access to the IP Deskphone with the problem, using a SSH session. Access is restricted by admin ID and password. Steps to enable SSH on a SIP phone manually: 1. Open Device Settings dialog. 2. Check Enable SSH checkbox if it is visible. If it is invisible, do the following: • Press Auto soft key and uncheck the 18.
Diagnostics and troubleshooting Command Description If the input parameter is incorrect, the following notification appears: >prtlog: incorrect type of manager clearLogFile Clears a content of the ECR-log file setLogLevel Configures log level, where the loglevel is in the range 0...
The PDT commands Command Description lsr List directory contents (similar to unix Is) and the contents of a directory and any of its subdirectories ping [# of pings] Ping any host (ping) tracert [max hops] Traceroute to any host (tracert) netinfo Print common network information routeshow Display host and network routing tables and stats arp Display entries in the system ARP table listcerts List all trusted certificates printcert Display certificate details sip
Diagnostics and troubleshooting Command Description reset2factory >reset2factory Resets the IP Deskphone to the default setting. See Activating Reset to Factory Setting using SSH_PDT on page 322. routePrint Displays GW IPv6 addresses. ifShow Displays IPv4 interface. ping Sends ICMPv6 Echo Request messages and records the receipt of ICMPv6 Echo Reply messages. With ping, the IP Deskphone can detect network or host communication failures and troubleshoot common IPv6 connectivity problems.
PDT for USB flash drive tt 0x checkStack 0x To print out the list of all supported commands and short description you can enter the "?" command when PDT prompt is displayed, for example PDT> ?. PDT for USB flash drive The PDT contains commands that allow the IP Deskphone to display file system information on the first valid USB flash drive attached to the IP Deskphone.
Diagnostics and troubleshooting Figure 85: PDT output on usbFsShow command Update PDT device configuration information The PDT device configuration is updated with USB port lock information. You can remotely monitor the individual USB device configuration status using the PDT. 332 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Device configuration file Figure 86: USB Device information from PDT Device configuration file The following table describes the configuration commands in the device configuration file for alarms, logs and diagnostics. Table 76: Alarms, logs and diagnostics configuration commands Component Flag Description PC Port Mirroring parameter PORT_MIRROR_ENAB Determines whether the option can be managed or not. which can be modified in the LE Advanced Diag Tools dialog.
Diagnostics and troubleshooting Component Flag Description monitor wakes up (after start-up or the last memory check attempt). • The values are 1800 (0.5 hrs) to 86400 (24 hrs). The default value is 86400 (24 hrs). SIP-traffic monitor DOS_PACKET_RATE Determines the maximum number of packets per second that is allowed. SIP_traffic monitor DOS_MAX_LIMIT Specifies how many packets past DOS_PACKET_RATE the IP Deskphone can receive before packets are dropped.
Diagnostic Logs Diagnostic Logs The IP Deskphone supports two types of log files: • ECR-log • SIP-log ECR-log file The ECR-log file registers and provides detailed information on the errors or bugs that occur during the operation of the IP Deskphone. The ECR-log also contains records indicating some events, such as restart. Each error is logged as a record. The format of the record is the same regardless of the monitor that generates it or the level of severity of the error.
Diagnostics and troubleshooting The third section includes the supplementary information. The content depends on the flag in the calling function.
Diagnostic Logs Figure 87: Example of the supplementary information in the ECR-log file SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 337
Diagnostics and troubleshooting Figure 88: Example of the supplementary information in the ECR-log file (continued) The following is an example of the ECR-log file. PDT>prtlog 0 (-----------------> example of the ECR-log file) 338 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Diagnostic Logs Figure 89: Example of the ECR-log file SIP Software for Avaya 1100 Series IP Deskphones-Administration November 2012 339
Diagnostics and troubleshooting Figure 90: Example of the ECR-log file (continued) 340 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Diagnostic Logs SIP-log file The SIP-log file registers incoming and outgoing SIP-packages, and each package is logged as a record. There are two sections: • The first section requires mandatory information for each record including: - type of the package (incoming or outgoing) - time stamp - software version • The second section contains the content of the package in the text format. The following is an example of the SIP-log file.
Diagnostics and troubleshooting Figure 91: Example of the SIP-log file 342 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Diagnostic Logs Figure 92: Example of the SIP-log file (continued) Three ways to get SIP-logs from a phone: 1. Online — connect to the phone through SSH and enter the dbgshell PDT command. The log messages are printed out during a call to SSH console. 2. Offline— connect to the phone through SSH and enter the prtlog 1 PDT command. The active SIP log file is printed out to SSH console. 3. Offline Log File — Log files are stored on phone flash device.
Diagnostics and troubleshooting SSHID SSHPWD SFTP YES SFTP_READ_PATTERNS .txt,.zip,.log SFTP_WRITE_PATTERNS .txt,.zip,.log You can then connect through SFTP and take the most recent/logs/SIPLogFile.log and the archive:/logs/SIPLogFile.log.zip files. PC Client Softphone interworking If the user does not have access to the pre-authorization configurations in the Feature Options menu, the feature is not enabled.
Logging and errors SSH If a logon failure for SSH Authentication occurs, the following event is posted in the security log: 1040[Minor][TUE JAN 02 20:12:14 2007][4189][i:/fw/buil d/../util/ sshapp/sshServer.
Diagnostics and troubleshooting 346 SIP Software for Avaya 1100 Series IP Deskphones-Administration Comments? infodev@avaya.
Index Numerics Custom banner problem ...........................................303 Customer service .......................................................13 802.1ab Link Layer Discovery Protocol (LLDP) ........ 184 802.1x (EAP) authorization .......................................184 802.1x (EAP) device ID ............................................184 802.1x (EAP) password ............................................184 D A Animated screensaver ..............................................
Images ......................................................................152 Installation overview ...................................................22 Installing the IP Deskphone ......................................105 IP Deskphone diagnostics ........................................303 IP Deskphone Getting Started Card ...........................21 IP Deskphone restrictions .........................................199 IP_OFFICE_ENABLE ..................................................
U V Upgrade and convert the IP Deskphone software. ...107 Upgrade the SIP Software ........................................107 Upgrade the UNIStim software version ....................110 Upgrade to the minimum UNIStim Software .............108 USB headsets ...........................................................171 Vertical services (MADN) ..........................................151 Voice-VLAN and Data VLAN ....................................181 VQMon - how it works ...............................
