Remote Feature Activation Getting Started with Remote Feature Activation (RFA) 03-300484 Issue 2.
Contents About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 What’s new in this version of Getting Started With RFA?. . . . . . . . . . . . . . 7 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Downloading this book and updates from the Web . . . . . . . . . . . . . . . . . Downloading this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 8 Conventions . . . . . . . . . . . . . . . General . . . . . . . . . . .
Contents Application Assurance Networking . . . . . . . . . . . . . . . . . . . . . . . . . Application Assurance Networking license file information . . . . . . . . . . 23 23 Application Design Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . RFA licensed ADE components . . . . . . . . . . . . . . . . . . . . . . . . . ADE license file information . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 25 26 Application Enablement (AE) Services. . . . Upgrading to AE . . . . . . . .
Contents SIP Enablement Services . . . . . . . . . . . . . . . . SIP Enablement Services module type. . . . . . . Post installation verification . . . . . . . . . . . . SIP Enablement Services license file information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 51 51 51 Softclients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Softclients Host ID information . . . . . . . . . .
Contents 6 Getting Started with Remote Feature Activation (RFA)
About this book Note: Every attempt is made to ensure the accuracy of the contents of this document. However, many components are subject to change because of the evolving needs of the business. Note: The Getting Started With Remote Feature Activation (RFA) guide has been developed to provide information about RFA supported products in RFA. It is not intended to replace high-level technical information that is available from various documentation guides.
About this book Downloading this book and updates from the Web You can download the latest version of this book from the Avaya Web site. You must have access to the Internet and a copy of Acrobat Reader. Avaya makes every effort to ensure that the information in this book is complete and accurate. However, information can change after we publish this book. Therefore, the Avaya Web site might also contain new product information and updates to the information in this book.
Trademarks Commands ● Commands are in bold type. Example Type statuslicense and press Enter. ● Command options are in bold type inside square brackets. Example At the DOS prompt, type copybcf [-F34]. User input ● User input is in bold type, whether you must type the input, select the input from a menu, or click a button or similar element on a screen or a Web page. Examples - Type exit, and then press Enter. - On the File menu, click Save. - On the Network Gateway page, click Configure > Hardware.
About this book Trademarks and Service Marks The following are trademarks or registered trademarks of Avaya: ● AUDIX® ● Cajun® ● Callvisor® ● Callmaster® ● CentreVu™ ● CONVERSANT® ● DEFINITY® ● DIMENSION® ● INTUITY™ ● MERLIN® ● MultiVantage™ ● Softconsole™ ● TransTalk® ● VOICE POWER® The following are trademarks or registered trademarks of Lucent Technologies: ● 5ESS™, 4ESS™ The following are trademarks or registered trademarks of AT&T: ● ACCUNET® ● DATAPHONE® ● MEGACOM®
Technical assistance ● Microsoft® (registered trademark of Microsoft Corporation) ● MULTIQUEST® (registered trademark of Telecommunications Service) ● NetMeeting® (registered trademark of Microsoft Corporation) ● PagePac® (trademark of the Dracon Division of the Harris Corporation) ● PictureTel® (registered trademark of PictureTel Corporation) ● ProShare® (registered trademark of Intel Corporation) ● UNIX® (trademark of the Novell Corporation) ● Zydacron (registration pending for Zydacron Co
About this book Sending us comments Avaya welcomes your comments about this book. To reach us by: ● Mail, send your comments to: Avaya Inc. Product Documentation Group Room B3-H13 1300 W. 120th Ave. Westminster, CO 80234 USA ● E-mail, send your comments to: document@avaya.com ● Fax, send your comments to: 1-303-538-1741 Be sure that you mention the name of this book, Avaya Getting Started With Remote Feature Activation (RFA).
Chapter 1: Remote Feature Activation Overview Remote Feature Activation (RFA) is a web-based application that is used to create and deliver license files for Avaya products. The license files are created using information from the customer and the SAP order.The SAP ordering information can be entered directly into SAP or Avaya and Avaya BusinessPartners can use the Order Messaging/OA Price Tool.
Remote Feature Activation Overview Design configuration RFA does not provide design configurations. Avaya configurations must continue to be engineered using the existing tools and processes. The RFA process begins with an approved and accurate SAP order. A correct SAP order is key to the successful creation of the license file. Reliability and availability RFA has been designed for high reliability and high availability. RFA is normally available 24 hours a day, seven days a week.
Registration Complete the following steps to register in RFA for a product family: 1. Access the RFA web site at http://rfa.avaya.com. This link takes you to the SSO login site. 2. After you enter your SSO login and password the RFA Information page appears. 3. Click Register to Use RFA for a product family. 4. Select the product family from the drop-down menu: - Select the job function that most closely resembles the job function that you perform.
Remote Feature Activation Overview Group Authorization Identification (GAI) A GAI is a unique number assigned to each BusinessPartner in RFA. This number is included on the system record of each license. A BusinessPartner must have their GAI on a system record in order to access it. The GAI for a Tier II BusinessPartner is available from the Tier I BusinessPartner. During the creation of a system record, the Tier I BusinessPartner must include the Tier II BusinessPartner’s GAI.
Host IDs and serial numbers Value types Each feature, feature capacity, or customer entitlement, falls into one of the following types. ● Type I: The Type I Features table contains the software features that are entitlements and the features that are purchased by the customer. Type I features have an on and off, or a yes and no setting. ● Type II: The Type II Features table contains features that have a value or capacity.
Remote Feature Activation Overview Pre-installation and application readiness checklist Table 1 contains information that you need to obtain before accessing RFA to create or update a license file.
RFA help RFA help There may be times when you need help with RFA or with a RFA license file. The organization that you call for help depends on the type of problem you are experiencing. Table 2 shows examples of the types of problems for which each Helpdesk provides support.
Remote Feature Activation Overview Table 3 shows the Helpdesk group to contact and the Helpdesk’s contact information for RFA application support. Table 3: IT Helpdesk information Groups Contact ● ● United States and Canada Avaya associates Members of one of the Variable Workforce Groups Avaya Contractors Avaya BusinessParters ● All international callers ● ● ● ● ● ● For urgent matters call 866-282-2948 or (303)354-8999.
Chapter 2: Important Product Information This chapter explains how the following product families work with RFA: ● Advanced IP Phone Features on page 21 ● Application Assurance Networking on page 23 ● Application Design Environment on page 25 ● Application Enablement (AE) Services on page 27 ● Branch Gateways on page 32 ● Communication Manager on page 34 ● Integrated Management on page 43 ● Interaction Center on page 38 ● Meeting Exchange on page 44 ● Modular Messaging on page 45 ● Pers
Important Product Information Advanced IP Phone Features license file information Table 4 shows information that you will need to know to create a license file for Advanced IP Phone Features. Host ID used New Installs Additions Swap-Outs Table 4: Advanced IP Phone Features license Information table X X X X RFA Feature Keyword Description RFA Feature Keywords Value Type REGISTRATION is used for concurrent use of IP endpoint registration features within the server.
Application Assurance Networking Application Assurance Networking Application Assurance Networking is a Linux-based application that runs on specific configurations of IBM eServer xSeries 306 and 336 platforms. Application Assurance Networking performs the following functions: ● Identifies the applications running on the network. ● Monitors the quality of service (QoS) provided by the network to each application session over a specific network path.
Important Product Information Swap-Outs Upgrades PCN Updates Additions New Installs Host ID used Table 5: Application Assurance Networking license file information table (continued) RFA Feature Keyword Description RFA Feature Keywords Value Type Route Assert mode enabled VALUE_AAN_APC 2 Route Assert tier VALUE_AAN_APC_TIER 2 VoIP application model configurable VALUE_AAN_VOIP 2 VoIP tier VALUE_AAN_VOIP_TIER 2 Enterprise application model configurable VALUE_AAN_ENT 2 Enterprise tier
Application Design Environment Application Design Environment Application Design Environment (ADE) is the product family name within RFA. Dialog Designer (DD) is the only application under the ADE product family that requires an RFA license. There are two major components of DD: ● A development environment that runs on a PC. ● A run-time component that runs on a web container on a web server. The run-time component is the only component of DD that is licensed in RFA.
Important Product Information ADE license file information Table 7 shows that you will need to know to create a license file for ADE. Host ID used New Installs Additions PCN Update Upgrade Swap-Out Table 7: Application Design Environment license file information table X X X X X X RFA Feature Keyword Description RFA Feature Keywords Value Type DD standalone package: Allows customers without an Avaya IR or VP platform to run Dialog Designer applications.
Application Enablement (AE) Services Swap-Out Upgrade PCN Update Additions New Installs Host ID used Table 7: Application Design Environment license file information table (continued) RFA Feature Keyword Description RFA Feature Keywords Value Type IC library enablement: Allows Avaya IR/VP customers who have purchased the IC connector to interface with their IC system through Dialog Designer applications.
Important Product Information Upgrading to AE You can upgrade to AE from a: ● Non-RFA windows platform (Avaya CT) ● CVLAN R9 ● DEFINITY LAN Gateway (DLG): - Upgrades from DLG co-resident on Communication Manager to AE are supported. - Upgrades from a MAPD board to DLG are not supported. An Upgrade to AE is considered a new install. You must invoke the new install functionality in RFA to perform the upgrade. Upgrading CVLAN R9 to AE Use the following process to upgrade CVLAN R9 to AE: 1.
Application Enablement (AE) Services CVLAN Server 9.0 for Linux CVLAN is an Application Programming Interface (API) that allows applications to communicate with Avaya Communication Manager. The communication path between the CVLAN server and the Communication Manager server is made up of one or more ASAI links. The CVLAN operating environment includes the following: ● CVLAN client ● CVLAN server running Linux 9.
Important Product Information AE license file information Table 9 shows information that you will need to know to create a license file for AE. For AE the Host ID is the Media Access Control Address (MAC) of the first ethernet port (eth0) on the server.
Application Enablement (AE) Services Swap-Out Additions Host ID information New Installs/Migrations Host ID Table 9: AE license file information table (continued) RFA Feature Keyword Descriptions RFA Feature Keywords for AE Value Type Application Enablement Connections VALUE_AEC_ CONNECTIONS 2 CVLAN VALUE_CVLAN 2 CVLAN Version VALUE_CVLAN_ VERSION 2 CVLAN Proprietary Links VALUE_ PROPRIETARY_ LINKS 2 CVLAN Switch Connections VALUE_SWITCH_ CONNECTIONS 2 DLG VALUE_DLG 2 TSAPI Versi
Important Product Information Branch Gateways The G250 and the G350 media gateways are the only RFA supported gateways in the Branch Gateways product family. License file requirements for the G250 and the G350 media gateway vary depending on the configuration. Use the information in Table 10 to determine when an RFA license file is needed. Table 10: Branch Gateways information table G250/G350 Configuration RFA license required? A Standalone G250 or a G350 without Virtual Private Networking (VPN). No.
Branch Gateways The serial number for the G250 or G350 Media Gateway Each Branch Gateway has a license file that contains a unique serial number. The same serial number cannot be used more than once within the Branch Gateways product family. When the G250 or the G350 has VPN and a S8300 Media Server, you need two license files. In this case, the serial number of the G250 or the G350 can be used for both license files because each license file is created in a different product group.
Important Product Information Branch Gateway license file information Table 11 shows information that you will need to know to create a license file.
Communication Manager Communication Manager requires a license file when you are performing one of the following: ● An installation or a migration ● An addition ● A PCN update ● An upgrade ● A server or processor swap-out A list of Feature Keywords and Feature Keyword descriptions can be found in the DEFINITY/ MultiVantage/Avaya Communication Manager and Audix Feature Keywords document at http://rfa.avaya.com.
Important Product Information ! CAUTION: If you are going to request a new authentication file, you must be logged in to the server before you request the new ASG key. If you are not logged in to server you will be locked out and will not have access to the server.
The Shared Blade Server Note: Note: DEFINITY migrations cannot use FET to extract existing features. Instead the GES configurator provides tracking or migration codes that carry forward optional features and capacities previously purchased to the new system record and license file. When the account team requests a DEFINITY migration in the GES configurator, they manually identify and input the existing features.
Important Product Information Table 12: SBS licensing information (continued) Licensed Object FEAT_IP_PNC FEAT_PNS FEAT_ PRETH LSP SBS3000: Communication Manager in PCLAN mode Serial number of the H.248 gateway Off Off On Off SBS3000B: LSP Serial number of H.248 gateway Off Off On On 2 of 2 Interaction Center RFA is used to obtain a license file for Interaction Center (IC) when: ● Note: When IC is purchased with Release 6.1.
Interaction Center E-mail license request and IC Use the existing E-mail License Request process when: Note: ● IC is being used in a non-production environment. In this case IC uses a development and test license. ● IC was purchased with release 6.0.X through 6.1.2, or you are upgrading IC from a earlier release. ● Multiple WebLM applications are used requiring multiple segmented licenses. ● The customer is evaluating IC. ● IC contains a temporary license.
Important Product Information IC license file information Table 13 shows information that you need to know to create a license file for IC. X X X Swap-Out X Upgrade The Host ID is the Media Access Control Address (MAC) of the first ethernet port (eth0) on the server.
Interaction Center Swap-Out Upgrade PCN Update Additions Host ID information New Installs/Migrations Host ID Table 13: Interaction Center license file information table (continued) RFA Feature Keyword Description RFA Feature Keywords Value Type PeopleSoft connector enabled FEAT_ PEOPLESOFT SERVER 1 FEAT_SIBLE7GW 1 FEAT_ SIBLE2000GW 1 Max num of content analysis servers VALUE_ CONTENT ANALYSISVRS 2 Business Advocate feature enabled FEAT_BUSINESS ADVOCATE 1 Max num Softdialer agents
Important Product Information Swap-Out Upgrade PCN Update Additions Host ID information New Installs/Migrations Host ID Table 13: Interaction Center license file information table (continued) RFA Feature Keyword Description RFA Feature Keywords Value Type Outbound feature of import list enabled FEAT_SOFT DIALERIMPORT LIST 1 Outbound feature of predictive dialing enabled FEAT_SOFT DIALER PREDICTIVE 1 Max num Avaya switch servers VALUE_TS DEFINITYSVRS 2 Max num Aspect switch servers VALU
Integrated Management Integrated Management RFA supports the following application within the Integrated Management product family: ● VoIP Monitoring Manager (VMM): An RFA license file is required for VoIP Monitoring Manager 3.0 or later. VMM versions earlier than 3.0 do not require an RFA license file. Refer to Table 14 for information on applications licensed by RFA for Integrated Management.
Important Product Information Upgrade Swap-Out For Integrated Management, a Host ID is the Media Access Control Address (MAC) of the first ethernet port (eth0) on the WebLM server PCN Update X Additions Host ID information New Installs/Migrations Host ID Table 15: Integrated Management license file information table X X X X X RFA Feature Keyword Description RFA Feature Keywords Value Type VoIP Monitoring Manager (VMM) Version VALUE_VMM_ VERSION 2 Maximum Number of Endpoints VALUE_VMM_
Modular Messaging Meeting Exchange license file information Table 16 shows information that you need to know to create a license file for Meeting Exchange. Upgrade Swap-Out For Meeting Exchange, the Host ID is the Media Access Control Address (MAC) of the first ethernet port (eth0) on the Meeting Exchange server.
Important Product Information Host ID information For Modular Messaging the Host ID is the voice mail domain identifier. The Host ID may be alpha/numeric and can be up to 50 characters in length. The format for a Modular Messaging Host ID is: <8 hex char>-<4 hex char>-<4 hex char>-<4hex char>-<12 hex char> Note: Note: Note: Modular Messaging does not distinguish between upper and lower case letters.
Personal WorkSpace Upgrade Swap-Out Modular Messaging Host IDs are known as voice mail domain identifier outside of RFA.
Important Product Information PWS licensing information Table 18 shows information that you need to know to create a license file for PWS. Host ID used New Installs Upgrades PCN Updates Additions Swap-Out Table 18: Personal WorkSpace license file information table X X X X X X RFA Feature Keyword Descriptions RFA Feature Keywords Value Type Maximum number of administered users VALUE_PWS_USER 2 Security Gateway Avaya ships the Security Gateway product family with a default license file.
Security Gateway Table 19: Security Gateway example Scenario Site-to-Site Connections Remote Users The default settings of the Security Gateway 25 50 The additional capabilities from the SAP order 10 30 RFA system record reflects this total 10 30 Security Gateway provides this total capability 35 80 Security Gateway models Avaya requires a RFA license file on the following Security Gateway Solutions models: Note: ● SG5 Security Gateway ● SG5X Security Gateway ● SG200 Security Gateway
Important Product Information Security Gateway license file information Table 20 shows information that you need to know to create a license file for Security Gateway.
SIP Enablement Services SIP Enablement Services module type There is a single module type for SIP Enablement Services. The module type for SIP Enablement Services is SES_Main. Post installation verification If the Host ID of the server and the Host ID within the license file do not match, the SIP Enablement Services server enters in to a license-error mode. The SIP Enablement Services server can run in a license-error mode for up to 10 days.
Important Product Information Softclients The Softclients product family contains one RFA licensed application that is named SIP Softphone.
Unified Communication Center There is a single module type for Softclients. The name for the module type is SIPSP_Main. Table 22 shows information that you need to know to create a license file for Softclients.
Important Product Information ● For the Advanced Speech Access application: - Number of seats - Expiration date - Number of Automatic Speech Recognition ports - Number of Text-to-Speech sessions UCC Host ID information For UCC the Host ID is the MAC address of the first Network Interface card in the UCC license server.
Voice Self Service (VSS) UCC license file information Table 23 show information that you need to know to create a UCC license file. New Installs/Migrations Additions Upgrade Swap-Out Table 23: UCC license file information table X X X X RFA Keyword Description RFA Keywords Value Type Number of Adv.
Important Product Information VSS Host ID information VSS uses the MAC address of the first Network Interface Card (NIC) on the WebLM server for licensing. The Host ID can contain: ● Numbers or letters ● Up to 50 characters in length ● Upper and lower case letters ● Some special characters VSS license file information Table 24 shows information that you need to know to create a license file for VSS.
Voice Self Service (VSS) Swap-Out PCN Update Upgrades Additions New Installs Host ID used Table 24: VSS license file information table (continued) RFA Keyword Description RFA Keywords Value Type Number of IR ports VALUE_IR_PORTS 2 Number of ASR ports VALUE_IR_ASR_ PORTS 2 Number of Test to Speech ports VALUE_IR_TTS_ PORTS 2 Number of servers with SNMP enabled VALUE_IR_SNMP 2 Maximum number of concurrent telephony ports VALUE_VP_PORTS 2 Maximum number of ASR connections VALUE_VP_AS
Important Product Information 58 Getting Started with Remote Feature Activation (RFA)
Glossary F Feature Keywords See Feature Keywords on page 16. RFA uses Feature Keywords to identify features FSO Field Service Organization G GAI See Group Authorization Identification (GAI) on page 16. L License File Encrypted file that activates features and capacities P PCN Product Correction Notice (formally known as QPPCN). POST Avaya’s internal directory web resource. Product family Identifies the Avaya product line such as Avaya Communication Manager and Branch Gateways.
Tier I BusinessPartner T Tier I BusinessPartner A BusinessPartner that has a direct purchasing relationship with Avaya (Distributor). Tier II BusinessPartner A BusinessPartner that purchases from a Tier I BusinessPartner (Dealer). Transaction Record Temporary state when an RFA System Record is being created or updated. This converts to a permanent System Record upon completion. Type 2 features A feature that has a value.
Index Index A F Advanced IP Phone Features . . . . . license file information . . . . . . AE . . . . . . . . . . . . . . . . . Applications . . . . . . . . . . . CVLAN Server 9.0 for Linux . . . . CVLAN Client . . . . . . . . . CVLAN server . . . . . . . . . License file information . . . . . . Upgrading CVLAN R9 to AE . . . . Upgrading DLG to AE . . . . . . . Upgrading to . . . . . . . . . . . Application Assurance Networking . . License file information . . . . . .
Index Modular Messaging . . . . . Host IDs . . . . . . . . . License file information . . Post installation verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 46 46 46 P Personal WorkSpace . . . . . . . . . . . . . . . . 47 Licensing information . . . . . . . . . . . . . . 48 Pre-installation check list . . . . . . . . . . . . . . 18 R Registered . . . . . . . . . . . . . . Registration for Avaya Associates . . . .
