Configuration Guide

18 Preface
N0027684 01
How to get help
Technical Support Contact Numbers
If you do not see an appropriate number in this list, go to www.nortel.com/cs
• USA and Canada Authorized Distributors
Technical Support - GNTS/GNPS
Telephone: 1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can
enter ERC 338#.
Web site:
www.nortel.com/cs
Presales Support (CSAN)
Telepho ne: 1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#.
• EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: *European Free phone [phone]
European Alternative/
United Kingdom [phone]
Africa [phone]
Israel 800-945-9779
*Note: Calls are not free from all countries in Europe, Middle East, or Africa.
Fax: [phone]
e-mail:
[e-mail]
• CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
e-mail:
[e-mail]
• APAC (Asia Pacific)
Technical Support - GNTS
Telephone: [phone]
Fax: [phone]
e-mail:
asia_support@nort elnetworks.com