Installation and Maintenance Octel 200 and Octel 300 Message Servers Installation and Maintenance Manual S.4.1 March 2001 Avaya Inc.
Copyright 2001, Avaya Inc. All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Disclaimer Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies Inc.
COMPLIANCE STATEMENTS FCC PART 68 NOTICE TO USERS This equipment complies with Part 68 of the FCC rules. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices that can be connected to the telephone line.
WARNING — FCC PART 15 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 FCC Rules. These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
UNITED KINGDOM REQUIREMENTS AND INSTRUCTIONS FOR USE Introduction The Octel 300 message server is a 32 to 128 port voice messaging system and the Octel 200 message server is a 4 to 64 port voice messaging system. When installed at a customer’s site, the message server attaches to the extension lines of a PABX or directly to the public network via Direct Exchange Lines.
Functions The Octel 200 and the Octel 300 message servers have the following functions. - Automatically answers calls redirected on no answer or busy conditions. - Offers callers an opportunity to leave a message. - Stores the message. - Forwards the message as and when appropriate. - When connected to a PBX, the ability to answer and transfer a call. - The option to place outgoing calls (through a PBX, or directly into the public network) for the purpose of delivering messages.
System Parameters The following System Parameters are particular to the requirements for the UK. The installation engineer must verify that these parameters have the following assignments: Number . System Parameter Name Value 68 NET:REMOTE DELIVERY ATTEMPT LIMIT 20 69 NET:REMOTE DELAY BEFORE RETRY (MINUTES) 10 Delays in dialing strings (D character) between the PABX access code and the rest of the digits must be between 3.5 and 8 seconds.
CANADIAN USER INFORMATION Industry Canada Certification No. 883-4105A NOTICE The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Industrie Canada: Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du Canada (ICES). AVIS: L’étiquette de L’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Industrie Canada n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents Chapter 1 INSTALL 1.1 1.2 1.3 1.4 1.5 Understanding the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Answering Questions in INSTALL . . . . . . .
Table of Contents (continued) Chapter 5 Reports 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Listing and Clearing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 System Performance Report . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents (continued) Chapter 10 Digital Trunk Interface Card (DTIC) 10.1 10.2 10.3 Digital Trunk Interface Card (DTIC) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 How to Configure the DTIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3 Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents — Figures Chapter 1 INSTALL 1-1 Order of Questions and Associated Tables in the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Chapter 2 Hardware 2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8 Octel 200 Octel 200 Octel 200 Octel 200 Octel 300 Octel 300 Octel 300 Octel 300 Cabinet Shelf Structure, From the Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents — Figures (continued) Chapter 8 System Errors and Traffic Pegs 8-1 Traffic Peg Count Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-57 Chapter 9 Hardware Replacement 9-1 9-2 9-3 9-4 9-5 9-6 9-7 9-8 9-9 9-10 9-11 9-12 9-13 9-14 9-15 9-16 9-17 9-18 9-19 9-20 9-21 9-22 9-23 9-24 9-25 9-26 9-27 9-28 9-29 9-30 9-31 Shelf Structure in the Octel 200 . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume Table of Contents — Tables Chapter 2 Hardware 2-1 2-2 2-3 2-4 Octel 200/300 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Octel 200 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Octel 300 Subsystems . . . . . . . . . . . . .
Chapter 11 LAN Card 11-1 11-2 Octel 200/300 LED Activity on the LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5 CD and CU for LAN — Messages and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12 S.4.
INTRODUCTION Do I really have to read all this? or What’s this manual all about, and how do I use it? Read on. The answer to the first question is no — not right now. The answer to the second question is in the pages that follow. Welcome to the Octel 200/300 Manual The Octel 200/300 Manual contains information about the Octel 200 and the Octel 300 message servers (referred to as the Octel 200/300).
Conventions Used in the Manual This section describes conventions used throughout the SAM and I&M Manual. Text This typeface represents normal text in this manual. Common terms The term Octel 200/300 is used throughout this manual to refer the Octel 200 and the Octel 300 message server. The term VMX 5000/1000 is used to refer to the VMX 5000 and the VMX 1000. The term PBX is used to refer to Private Branch Exchange, key telephone systems, and Centrex telephone service.
Keys on the telephone key pad and all terminals Keys that are entered from a telephone key pad or terminal function keys are represented within a box. Executing commands Execute commands by pressing either the Return key or the Enter key, depending on which key is available on the terminal. Enter is used throughout this manual and is interchangeable with Return . Octel 200/300 prompts When text represents a prompt spoken by the Octel 200/300, it is printed in italics and enclosed in quotes.
Chapters to Read by Job Function This manual is not written to be read straight through. It is written to be referred to for specific information. Read the chapters that fit your needs, your job function, or your level of expertise with Octel 200/300 message servers. The following chart attempts to help you navigate through the volumes.
Chapter 3 PREPARING THE PHONE SYSTEM Octel 200/300 installation requires special attention to the telephone system. This chapter includes topics such as how to identify changes to the Central Office trunking, and how to make the required changes to the phone system. Sample letters to the Central Office and PBX service provider are included to ensure smooth changes and transition to a new system. Chapter 4 INSTALLATION Provides detailed instructions and procedures for installing an Octel 200/300.
System Administrator’s Manual Chapter Installation Service/ Maintenance Sales Configuration Implementation n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n Product Description General Description Implementation Introducing the Message Server Integration Reports Troubleshooting Commands LOG Commands System Errors and Traffic Pegs Floppy Backup and Restore Feature Description Customizing System-Wide Features Mailbox Features Fax Mail Plus Networking Single Digit Menus Incoming
1 INSTALL Chapter Contents 1.1 1.2 1.3 1.4 1.5 Understanding the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Entering the INSTALL Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide INSTALL Program Command Description Enter INSTALL @INSTA Used to install a new Octel 200/300. Reinstall @INSTA Reinstall an existing system. Clears tables and messages. Choices for preloading tables include: ALL TABLES , USER , DISTRIBUTION LIST, and COS Tables. Enter UPDATE program while in the INSTALL program :.A (table name) :.D (table name) :.M (table name) :.
INSTALL 1.1 1-1 UNDERSTANDING THE INSTALL PROGRAM Use the INSTALL program to establish server parameters when you are installing the message server. The INSTALL program displays messages and questions on the terminal. Respond to the questions by using the keyboard. Press the Enter key to enter the data after you have completed each entry (on some terminals, this key is marked Return ). Some questions, such as “What is the PBX manufacturer?” are followed by a list of choices.
1-2 Installation and Maintenance Volume INSTALL Questions 1. a) Manufacturer SP 3a Model SP 3b For each manufacturer and model, specific System Parameters (noted as SP in chart) are supplied from the Serenade database. These vary, depending upon the telephone system and installation. A few examples follow: b) Installation name SP 1 c) System ID number SP 2 e) Alarm number SP 31 f) Forward string SP 45 FLASH TIME, ms.
INSTALL 1-3 INSTALL Questions (continued) LIST 7. Distribution List number and members. Must already be in the USER Table. Can be configured during INSTALL or in the UPDATE program. 8. COS (Class of Service) Only changed during UPDATE. INFORMATION TABLE Different questions are asked, depending on whether the table applies to a port or a mailbox. 9. PORT 1 2 3 4 5 6 7 9 10 18 26 27 29 34 10.
1-4 1.2 Installation and Maintenance Volume USING INSTALL The customer’s specific configuration needs should be determined and a configuration package completed before the installation begins. Use the configuration package to answer each question in the INSTALL program. A blank configuration package can be found at the end of the Understanding Configuration chapter in the Configuration volume.
INSTALL 1-5 Exiting the INSTALL Program When the program is completed, INSTALL displays the following screen: WARNING: FOR PROPER OPERATION SYSTEM MUST BE RESTARTED AFTER INSTALL! INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a DISKETTE? ( Y/N , empty line = N ). : DAY MM/DD −−−−−−−− HH:MM:SS YYYY NAME ID: SYSTEM INSTALLATION COMPLETED S/N: PBX: −−−−−−−− Answer Y to copy all the data onto the configuration diskette as a backup.
1-6 Installation and Maintenance Volume + Auto-Increment, USER Table Input Aid When entering a sequence of mailboxes into the USER Table, the auto-increment input aid allows you to enter a + after the COS to automatically increment to the next sequential mailbox/extension number. If the extension field is N, only the mailbox number is incremented. The COS is not changed. Auto-increment does not cross over to a new first digit.
INSTALL 1.3 1-7 ANSWERING QUESTIONS IN INSTALL During INSTALL, refer to the customer’s completed configuration package. The configuration package supplies you with the information you need to answer the questions. After entering the INSTALL program, if this is a new installation, the message server asks whether the date and time should be set as shown. The INSTALL questions follow.
1-8 Installation and Maintenance Volume . If the telephone manufacturer is not listed, enter O for Other and press Enter . If you select 0 for Other, specific questions about the other telephone system are asked before continuing with question 1.b). Refer to the Answering Questions About Other Telephone Systems section in this chapter for an explanation of these questions.
INSTALL 1-9 If something goes wrong with the message server it can call and report the problem. This can be an on- or off-premise number. Include access codes, if necessary. Enter a D for a delay after any access codes you might use. (The length of the delay is determined by System Parameter 28.) Enter an E for “expect dial tone.” Do not use any spaces. Question 1.
1-10 Installation and Maintenance Volume If question 1. f) is configured, all new mailboxes must have a security code of the minimum length or longer. The security code entered is the value defined for System Parameter 105 — DEFAULT SECURITY CODE FOR MAILBOXES. This security code remains on each mailbox until a user logs on to the mailbox and changes it. . The User ID Logon is not configured in the INSTALL program.
INSTALL 1-11 Press Enter at the colon when you are finished entering mailboxes. The message server prompts Do you wish to add more users? Enter N. The INSTALL program goes to the next question. If you press Enter before finishing, the Octel 200/300 asks whether you want to add more users to the USER Table. Simply respond YES to return to the USER Table. Mailboxes may also be added later using UPDATE. 3.
1-12 Installation and Maintenance Volume 3. SLOT Enter SLOT NUMBER to ADD. Enter empty line when done. ADD:2 6 −LIC4 7 −DAC4 10−LIC8 11−TLC8 18−LIC4I 23−DTC17−E1 25−DTC17−ISDN 26−DLC16 33−ILIC12FR 34−ILIC12UK 35−ILIC12JP 37−ILIC12GR Enter Card Type.
INSTALL 1-13 Direct Access Card (DAC) SLOT 2:7 Enter information for each PORT. Enter as: EXTENSION NUMBER connected to each port (1−8 digits), CLASS−OF−SERVICE (0−254), SIGNALLING (DTMF, Rotary), TRUNK TYPE (Wink, Immed, Delay, Loop, Ground). 1 :333,254,DTMF,DELAY Integration Card SLOT 4 :5 Enter information for each PORT.
1-14 Installation and Maintenance Volume 4. NETWORK ROUTES. Enter the name for each NETWORK ROUTE, whether the route can be dropped upon reconnect to caller, and the ACCESS DIGITS to be dialed. ENTER AS: ROUTE NAME (1−6 chars), DROP (Y or N), ACCESSDIG (1−29 digits) ACCESS DIGITS may include: 0−9,*,# or any of the following: D − delay. E − wait for DIAL TONE here. N − wait for DIAL−UP OCC DIAL TONE here. P − dial PUBLIC NETWORK NUMBER here. T − dial TIE NETWORK NUMBER here. Enter empty line when done.
INSTALL 1-15 Is (location name) located on the same PBX as this system? (Y/N,empty line = N) : Enter ROUTE NAMES for up to three ROUTE CHOICES to (location name) 1: 2: 3: . Enter PUBLIC NETWORK NUMBER (PNN) to call (location name) . (May include: 0−9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn. 1−12 chars, empty line = NONE ) : Enter TIE NETWORK NUMBER (TNN) to call (location name) . (May include: 0−9,*,#, D=DELAY, E=EXPECT DIAL TONE, or Cn.
1-16 Installation and Maintenance Volume During INSTALL, you can create system distribution lists and add member addresses. The distribution list number and member numbers must already exist as a mailbox in the USER Table. If distribution lists are not being added during INSTALL, press through the UPDATE program. Enter . You can add them later, 8. COS COS tables are not configured during the INSTALL program.
INSTALL 1-17 Port INFORMATION Table Indexes The following indexes are applicable to port INFORMATION Tables. Refer to the Configuration volume, Information Table chapter, for details about each index. - Index 1. Each port/trunk INFORMATION Table must have an intercept position. The mailbox must already exist in the USER Table. 1. - Index 2. A company greeting mailbox can be configured. If a mailbox number is not entered, the manufacturer’s recorded generic greeting is used. 2.
1-18 Installation and Maintenance Volume - 6. PRE EXTENSION DIGITS (1−12 digits; may include: 0−9, *, #, D=DELAY, E= EXPECT−DIAL−TONE, N = NONE, empty line = NONE ) (When caller dials EXTENSION that is not a defined MAILBOX.) : 7. RINGS BEFORE NO ANSWER (3−20, empty line = 4 ) (When caller dials EXTENSION that is not a defined MAILBOX.) : 9. TIMES TO RETRY ON BUSY (0−40, empty line = NONE) (When caller dials EXTENSION that is not a defined MAILBOX.) : 10.
INSTALL 1-19 After index 34 is answered, the port INFORMATION Table is complete, as shown. −−− INFORMATION TABLE 512 COMPLETE −−− Enter the INFORMATION TABLE number to be added. (1−512) Enter empty line when done. Mailbox INFORMATION Table Indexes The following indexes are applicable to the mailbox INFORMATION Table. Refer to the Configuration volume, Information Table chapter, for details about each index. - Index 1.
1-20 Installation and Maintenance Volume - Indexes 6 through 13. The following indexes are listed. 6. PRE EXTENSION DIGITS (1−12 digits; may include: 0−9, *, #, D=DELAY, E= EXPECT−DIAL−TONE, N = NONE, empty line = NONE ) : 7. RINGS BEFORE NO ANSWER : 8. MSG WAITING RINGS : 9. TIMES TO RETRY ON BUSY : (3−20, empty line = 4 (3−20, empty line = 4 ) ) (0−40, empty line = NONE) 10. USE ALT TRANSFER CODE : (Y/N, empty line = N) 11. DIVERT MSG TO MAILBOX : 12. MSG WAITING NOTIF : 13.
INSTALL - Indexes 19 and 20. If the answer to index 14 is 0, indexes 19 and 20 are not listed. When index 20 is yes, the digit string to be dialed must be configured in System Parameter 259. 19. OFFSITE DIAL SYSP DIGS : 20. OFFSITE END SYSP DIGS : - - (Y/N, empty line = N) (1−8 digits, N = NONE, empty line = NONE) Indexes 22 and 23. Enter the maximum length messages can be and the maximum number of messages this mailbox can contain. 22.
1-22 Installation and Maintenance Volume - Index 28. The following index is listed. 28. ANNOUNCE CALLS TO INT (Y/N, empty line = N) : - Index 29. This index appears if Multilingual Prompts is installed. The languages shown in Question 29 depend on current settings. The following is an example where English and Spanish are currently installed. 29. LANGUAGE: 0= NONE 1= ENGL US−−V 2= SPANISH (0−2, empty line = 0) - VERSION VERSION 8D 8D Indexes 30 and 32.
INSTALL 1-23 After index 36 is answered, the mailbox INFORMATION Table is complete, as shown. −−− INFORMATION TABLE 1 COMPLETE −−− Enter the INFORMATION TABLE number to be added. (1−512) Enter empty line when done. 10. SCHEDULE TABLES Enter a SCHEDULE Table for each COS entered for the user mailboxes defined in Question 2 and for ports defined in Question 3. Enter a schedule for each COS number.
1-24 Installation and Maintenance Volume Save the configuration on your backup configuration disk. Leave the disk in the floppy disk drive. The Octel 200/300 must be reloaded to operate correctly. To reload, at the @ prompt, enter RESTA 2 Enter After the Octel 200/300 has reloaded, it is recommended that you enter the UPDATE program and use the LIST command to review the answers you just entered. You might also need to change some of the system parameter values.
INSTALL 1.4 1-25 ANSWERING QUESTIONS ABOUT OTHER TELEPHONE SYSTEMS The INSTALL program asks the following questions when your telephone system manufacturer or PBX model number is not listed in question 1.a).
1-26 Installation and Maintenance Volume Some PBX systems may require a digit sequence to be dialed so that system extensions get assigned to the incoming call group. What digits, if any, should be dialed on all PORTS upon POWER−UP? (May include: 0−9,*,#, D=DELAY, E=EXPECT DIAL TONE, or F=FLASH, 1−8 chars, Empty line = E) : End of telephone system specific questions. At this point, the INSTALL program continues with question 1.b), Company Name. Refer to the Answering Questions in INSTALL section.
INSTALL 1.5 1-27 EXITING BEFORE THE INSTALL IS COMPLETE There are two ways that you can leave and re-access the INSTALL program, shown in the following examples. The first example shows what to do if you make a mistake during INSTALL and, instead of correcting it, you choose to exit and start over. The second example shows what to do if you are interrupted during INSTALL and choose to stop temporarily and continue later.
1-28 Installation and Maintenance Volume Exiting and Continuing If you start INSTALL and are interrupted, you can leave the program and continue later at the point where you left off. The following example, starting at question 1.c), shows how. c) What is the SYSTEM ID number? (1−6 digits). :555 d) How many (Octel 200/300) ports will be used? (1−8, empty line = 4) :.E EXITING INSTALL WAIT...
INSTALL 1-29 Enter INSTA at the @ prompt. If you enter Y to reinstall, you are prompted to enter a password. Enter the maintenance level password. If you do not enter a password or you enter an incorrect password, the INSTALL program is aborted. @INSTA −−−−−−− SYSTEM INSTALLATION DIALOG −−−−−−− DAY MM/DD HH:MM:SS YYYY SYSTEM NAME ID:000 S/N:000000 PBX:00 SYSTEM HAS ALREADY BEEN INSTALLED.
1-30 Installation and Maintenance Volume Answering Y To Preload All Tables When preloading, all configuration tables are loaded. However, if a feature has not been purchased that table is not used. @INSTA SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE−INSTALL? (Y/N, empty line = N) <> :Y PASSWORD: CLEARING ALL TABLES...DONE. INITIALIZING ALL USER DIRECTORIES...DONE.
INSTALL 1-31 Answering N To Preload All Tables When you answer N, ALL tables are not preloaded. Instead, the server prompts you to preload groups of tables as follows: @INSTA −−−−−SYSTEM INSTALLATION DIALOG DAY MM/DD HH:MM:SS YYYY SYSTEM NAME ID:000 SYSTEM HAS ALREADY BEEN INSTALLED. Do you wish to RE−INSTALL? (Y/N, empty line = N) <> :Y PASSWORD: CLEARING ALL TABLES...DONE. INITIALIZING ALL USER DIRECTORIES...DONE.
1-32 Installation and Maintenance Volume The following questions appear the same as in a regular installation. 5. NETWORK LOCATIONS. 6. NETWORK NUMBERING PLAN. 7. DISTRIBUTION LISTS. Table PRE−LOADED from disk. UPDATE if necessary when INSTALL is complete. 8. COS. Table PRE−LOADED from disk. UPDATE if necessary when INSTALL is complete. 9. INFORMATION TABLES. Table PRE−LOADED from disk. UPDATE if necessary when INSTALL is complete. 10. SCHEDULE TABLES. Table PRE−LOADED from disk.
2 HARDWARE Chapter Contents 2.1 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Octel 200/300 Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Octel 200/300 Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 HARDWARE Tables 2-1 2-2 2-3 2-4 2-5 Octel 200/300 PSU DC Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Motherboard Interconnections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Octel 200/300 Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Mailboxes Up to 5,000 per cabinet Messages Maximum Number Maximum Length 135 per mailbox, configurable by COS 3.
Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Electrical Requirements 100−240 VAC Auto-ranging PSU System Voltage Range Frequency Maximum Power 100−240 VAC 50−60 Hz 500 WATT 120 VAC System Voltage Range Frequency Maximum Power 90−132 Vac 47–63 Hz 500 WATT 230 VAC System Voltage Range Frequency Maximum Power 180–260 Vac 47–63 Hz 500 WATT –48 VDC System Voltage Range Maximum Power 42–60 Vdc 500 WATT Remote Alarm Alarm Relay Closures Rating Access 2 (Major, Mino
Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Environmental Requirements (continued) Humidity, Operating 20–80%, noncondensing Atmosphere, Particulate Matter 80 micrograms per cubic millimeter (max) Corrosive Gases <10 ppm Altitude Operating Nonoperating, transit Nonoperating, storage –200 to 10,000 feet (–61 to 3,048 meters) –200 to 40,000 feet (–61 to 12,192 meters) –200 to 10,000 feet (–61 to 3,048 meters) Vibration, operational at 22–500 Hz 0.
Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications Interfaces (continued) Internal Modem Bell 103/212A and CCITT V.22/CCITT V.22 bis. One per cabinet, accessible from any telephony port.
Octel 200/300 Quick Reference Guide Hardware Octel 200 Message Server Specifications System Adjustments Cabinet Adjustments Levelers Internal Adjustments None Time-of-Day Clock Accuracy 1 min/mo, at 77F / 25C Battery Hold Time >1 year, at 77F / 25C Battery Life 10 years, at 77F / 25C PB60019−01 Octel 200/300 S.4.
Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Mailboxes Up to 10,000 per cabinet Messages Maximum Number Maximum Length 135 per mailbox, configurable by COS 3.
Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Electrical Requirements 100−240 VAC Auto-ranging PSU System Voltage Range Frequency Maximum Power 100−240 VAC 50−60 Hz 500 WATT 120-Vac System Voltage Range Frequency Maximum Power 90–132 Vac 47–63 Hz 1000 watts 230-Vac System Voltage Range Frequency Maximum Power 180–260 Vac 47–63 Hz 1000 watts –48-Vdc System Voltage Range Maximum Power 42–60 Vdc 1000 watts Remote Alarm Alarm Relay Closures Rating Access 2 (Major
Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Environmental Requirements (continued) Humidity, Operating 20–80%, noncondensing Atmosphere, Particulate Matter 80 micrograms per cubic millimeter (max) Corrosive Gases <10 ppm Altitude Operating Nonoperating, in transit Nonoperating, in storage –200 to 10,000 feet (–61 to 3,048 meters) –200 to 40,000 feet (–61 to 12,192 meters) –200 to 10,000 feet (–61 to 3,048 meters) Vibration, operational at 22–500 Hz 0.
Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications Heat Dissipation 120, 230 and 240 VAC PSU Maximum 1,000 watts (3412 Btu per hour) per cabinet, each cooled with four internal, 4-inch (10.2-cm) fans 100−240 VAC Auto-ranging PSU Maximum 600 WATT, (2047 Btu per hour) per cabinet, each cooled with two internal, 4-inch (10.
Octel 200/300 Quick Reference Guide Hardware Octel 300 Message Server Specifications System Adjustments Cabinet Adjustments Levelers Internal Adjustments None Time of Day Clock Accuracy 1 min/mo, at 77F / 25C Battery Hold Time >1 year, at 77F / 25C Battery Life 10 years, at 77F / 25C Octel 200/300 S.4.
Hardware 2.1 2-1 HARDWARE This chapter contains information about the Octel 200R and Octel 300R message server architecture. Except where noted, the information is the same for both message servers. The Octel 200/300 outer metal enclosure contains shelves with slots for various disk drives and system card configurations. Illustrations of the Octel 200, and the Octel 300 are located at the end of this chapter.
2-2 Installation and Maintenance Volume message server permanently, use the rear connector. If a terminal is to be connected temporarily, use the front connector. The front cabinet door must be open to use the front connection. The system terminal port supports any ASCII send/receive serial terminal. Refer to the Installation chapter, Terminal Communications section, in this volume. System Alarm Port Major and minor alarm relays provide alarms for hardware errors.
Hardware 2-3 Octel 200 Cabinet Each Octel 200 is shipped fully assembled. The cabinet specifications are as follows: Height: 24.8 inches (63.0 cm) Clearances: Front: 22 inches (56 cm Width: 13.0 inches (33.0 cm) Rear: 6 inches (15 cm) Depth: 19.5 inches (49.5 cm) Side: 1 inch (2.5 cm) Weight: 100 pounds (45.4 kg) maximum Top: 1 inch (2.5 cm) Figure 2-1 through Figure 2-4 at the end of this section show various views and component locations of the Octel 200.
2-4 Installation and Maintenance Volume Other Octel 200 Components Fans Two fans are located at the rear of the cabinet. Air Filter The washable air filter is located inside the front door. Air intake is from the front and air exhaust is from the rear of the cabinet. Octel 300 Cabinet Each Octel 300 message server is shipped fully assembled. The cabinet specifications are as follows: Height: 37.5 inches (95.3 cm) Clearances: Front: 22 inches (55.9 cm) Width: 17.5 inches (44.5 cm) Rear: 6 inches (15.
Hardware Slot Number 2-5 Cards A1–A11 LIC, TLC, DAC, DLC16, ILC12, DTIC or integration cards A1–A12 Fax card A10–A12 LAN card A12 EntryWorks ACP card A13 VCU A14 CPU A15 PSU Refer to the Product Description and Administration volume, General Description chapter, General Octel 200/300 Sizing Consideration and Capacity section, for additional information. Refer to the Configuration volume, Slots Table chapter, for information about configuring the slots.
2-6 Installation and Maintenance Volume Octel 200/300 Subsystems The following sections describe all Octel 200/300 subsystems. Tables listing each subsystem name, abbreviation, part number, and brief a description are located at the end of this section. Line Interface Cards LICs (Line Interface Card) provide an interface to the PBX extensions.
Hardware 2-7 In the Octel 200 DACs can occupy slots A1 through A6. In the Octel 300 DACs can occupy slots A1 through A11. EntryWorks ACP Card The EntryWorks ACP (application control processor) card directs the Works for Serenade flow control language. It includes the host interface and the ACP SCSI disk drive control.
2-8 Installation and Maintenance Volume Integration Cards Integration cards are used with certain PBX integrations that utilize proprietary digital links. Four types of integration cards are available. A description of each follows. - PIC integration cards with COD ports AT&T (ATTIC), ROLM (RIC), Northern Telecom SL-1 (SLIC). Each of these cards is divided into two integration units; each integration unit supports two integration links.
Hardware 2-9 PIC Integration Card for Northern Telecom (NPIC) The NPIC Integration Card is used with Northern Telecom Meridian 1 or Meridian SL-1 PBX integrations. With NPIC, the integration and line card functionality are combined on each port. The NPIC card is a 16-port COD card. Starting with S4.0, NPIC ports can be configured as agents in an ACD group. The ports can be purchased in increments of two, with a 4−port minimum.
2-10 Installation and Maintenance Volume CPU Serial I/O Ports The Octel 200 CPU has three ports. The Octel 300 CPU has five ports. - CPU Port − J1 The first serial port supports an RS−232C, auto-baud rate select, DB25, 300−38,400 bps connection. Database access task is used for the system terminal port, which is accessed at the rear connector J1 or the front connector SP1.
Hardware 2-11 Power Supply Unit (PSU) There are eight different Power Supply Units (PSUs) for the Octel 200/300. The differences between the PSUs are explained in this section. . The information in this section applies to all PSUs unless otherwise noted. A PSU with the correct input voltage must be used. Caution! Do not install or remove the PSU with the power switch in the ON position.
2-12 Installation and Maintenance Volume PSU Voltages The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. You can check voltages by using a digital volt meter. Using the digital volt meter, you can measure the system DC voltages at the voltage test points on the front edge of the CPU. Refer to the Installation chapter, Octel 200/300 Hardware Installation section in this volume.
Hardware 2-13 Differences between earlier and current Octel 200 PSUs Current AC PSU Fuse: 6.3 Amp, 250V, slow blow, 5x20mm. Mounted on front of PSU Autoranging: accepts AC input voltage from 100 VAC to 240 VAC. Supports nominal AC input frequencies of 50/60 Hz (50/60 cycles per second). Earlier AC PSU Domestic Fuse: 10 Amp International Fuse: 5 Amp Mounted on front of PSU No Autoranging.
2-14 Installation and Maintenance Volume Octel 200/300 Motherboards The motherboard distributes power to the cards, disks, and fans; provides signaling between slots; interconnects cards and external connectors; and has a reset signal that activates when the power is turned on (resetting all boards in the message server.) Motherboards are installed in the rear of the server cabinet. - The Octel 200 has one motherboard located behind shelves A and B.
Hardware 2-15 Motherboard Interconnections The following table shows the motherboard functions and their interconnections.
2-16 Installation and Maintenance Volume Hard Disk Drives The hard disk drives are plug-in, random access, read/write magnetic hard-disk assemblies, requiring no adjustments or jumper configurations. The Octel 200/300 uses SCSI technology hard disk drives that interface to a single SCSI bus. This bus is controlled by the VCU. Disk drives are used for two functions: - - . System/Voice disks store the operating message server programs, voice prompts, configuration information, and voice messages.
Hardware 2-17 Works for Serenade Hard Disk The EntryWorks hard disk is a SCSI-technology hard disk. It stores EntryWorks programs and databases. - In the Octel 200 the EntryWorks hard disk occupies slot B1. - In the Octel 300 the EntryWorks hard disk occupies slot B2. Subsystem Configurations The following tables list each subsystem name, abbreviation, part number, and a brief description. - Table 2-3 lists subsystems that are interchangeable between the Octel 200 and the Octel 300.
2-18 Installation and Maintenance Volume Table 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Part Number Description LINE INTERFACE CARDS (LIC) United States, Canada, Mexico United Kingdom 300-6002-001 4-port, two-wire, loopstart telephone line interface card (LIC4); 4 ports authorized. 300-6032-001 8-port, two-wire, loopstart telephone line interface card (LIC8); 8 ports authorized. 300-6054-001 16-port, loopstart telephone line interface card (DLC16); 0 ports authorized.
Hardware 2-19 Table 2-3 Octel 200/300 Subsystems (continued) PB60019−01 Subsystem Configurations Part Number Description Direct Access Card (DAC) 300-6027-001 4-port, two-wire, loopstart telephone line interface card. This card allows direct connection of incoming DID or outgoing PBX trunks. New Zealand, Australia Direct Access Card (DAC) 300-6027-011 4-port, two-wire, loopstart telephone line interface card. This card allows direct connection of incoming DID or outgoing PBX trunks.
2-20 Installation and Maintenance Volume Table 2-3 Octel 200/300 Subsystems (continued) Octel 200/300 Subsystem Configurations Part Number AT&T Integration Card (ATTIC) 300-6018-001 Digital interface card to the AT&T System 75, System 85, and Definity PBXs. This connection provides Adaptive Integration features. AT&T Integration Card (ATTIC), A-law revision 300-6018-002 Same as 300-6018-001 but used in countries where A-law is standard.
Hardware 2-21 Table 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Part Number Description OTHER SUBSYSTEM PARTS PB60019−01 Voice Control Unit (VCU) 300-6001-004 File system manager, SCSI bus control, and voice bus control. Central Processing Unit (CPU) 300-6039-004 Central control processor that runs call processing software. Works for Serenade Hard Disk Drive 740-6248-001 SCSI hard disk drive for storage of Works for Serenade programs and databases.
2-22 Installation and Maintenance Volume Table 2-4 Octel 200 Subsystems Octel 200/300 Subsystem Configurations Part Number Motherboard (MB) 740-6503-001 Power Supply Units (PSU) 120−230 VAC autoranging 120 VAC 230 VAC -48 VDC 740-6640-000 740-6504-001 740-6505-001 740-6506-001 Description Backplane board for interconnecting system modules and system power distribution. Power conversion from system input power to four regulated, DC voltages. The floppy disk drive is part of the PSU.
Hardware 2-23 Table 2-5 Octel 300 Subsystems PB60019−01 Subsystem Configurations Part Number Floppy Disk Drive 740-6010-001 Motherboards (MB) Shelf A Shelf B Shelf C 740-6003-001 300-6006-001 300-6005-001 Power Supply Unit (PSU) 120-240 VAC autoranging 120 VAC 240 VAC -48 VDC 740-6641-000 740-6016-001 740-6017-001 740-6027-001 Power Filter Assembly 100-240 VAC 120 VAC 240 VAC, Domestic 240 VAC, European -48 VDC 740-6038-001 740-6006-001 740-6028-001 740-6031-001 740-6075-001 Description Remova
2-24 Installation and Maintenance Volume Octel 200 Figures This section contains the following views of the Octel 200 cabinet. Octel 200/300 - Octel 200 Cabinet Shelf Structure Front View - Octel 200 Cabinet Inside Front View - Octel 200 Cabinet Rear View - Octel 200 Cabinet Inside Rear View S.4.
Hardware 2-25 Octel 200 VCU Slot CPU Slot Front System Terminal Port Power Switch Card Slots A1 to A7 A1 − A6: LIC, TLC, DAC, or integration card 100-240VAC PSU A1−A7: FAX card Power Supply Unit System Fuse A5−A7: LAN card Reload Button A7: EntryWorks ACP card Floppy Disk Drive Voice Disk Drive Works for Serenade Disk Drive System/Voice Disk Drives Figure 2-1 Octel 200 − Cabinet Shelf Structure, Front View PB60019−01 Octel 200/300 S.4.
2-26 Installation and Maintenance Volume Octel 200 Front Door VCU (Slot A8) Card Slot Card Slot System Terminal Port (SP1 Connector) CPU (Slot A9) ON/OFF Switch Power Supply/ Floppy Drive Unit Reload Button Fuse Floppy Disk Drive Floppy Signal Cable Disk Drive Assembly Figure 2-2 Octel 200 − Cabinet, Inside Front View Octel 200/300 S.4.
Hardware 2-27 Octel 200 Visual Mailbox Connector (J4) System Terminal Port (J1) RS-232C Connector (J2) Alarm Port (J3) J1 J4 Power Cord P7 P6 P5 J2 P4 J3 P3 P2 P1 I/O Panel f f Tapped Mounting Holes (to secure Works for Serenade Serial I/O Panel and DAC Panel) Earth Ground Connection Point Figure 2-3 Octel 200 − Cabinet, Rear View PB60019−01 Octel 200/300 S.4.
2-28 Installation and Maintenance Volume Octel 200 System Terminal Port Fan Power Harness Connector Motherboard Power Cord Receptacle Figure 2-4 Octel 200 − Cabinet, Inside Rear View Octel 200/300 S.4.
Hardware 2-29 Octel 200/300 S.4.1 Octel 300 Figures This section contains the following views of the Octel 300 cabinet.
2-30 Installation and Maintenance Volume Octel 300 CPU Slot Front System Terminal Port VCU Slot Power Switch Card Slots A1 to A12 A1 − A11: LIC, TLC, DAC, 100-240VAC PSU or Integration card A1−A12 FAX card Power Supply Unit Reload Button A10−A12 LAN card A12: EntryWorks ACP, System/Voice Disk Drives Fan Tray Floppy Disk Drive Works for Serenade Disk Drive Four Voice Disk Drives Figure 2-5 Octel 300 − Cabinet Shelf Structure, Front View Octel 200/300 S.4.
Hardware 2-31 Octel 300 Front Door VCU (Slot A13) System Terminal Port (SP1 Connector) Card Slot Card Slot CPU (Slot A14) ON/OFF Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray Floppy Disk Drive Hard Disk Drive Assembly Figure 2-6 Octel 300 − Cabinet, Inside Front View PB60019−01 Octel 200/300 S.4.
2-32 Installation and Maintenance Volume Octel 300 RS-232C Connector Port B (J2) Reserved RS-232C Connectors (J3 and J4) Visual Mailbox Connector (J6) System Terminal Port Rear Connection (J1) Alarm Port (J5) Power Receptacle J1 J6 P12 P11 P10 P9 P8 P7 J3 P6 P5 J2 J5 J4 P4 P3 P2 P1 50-pin Telco connectors (25 pair) Amphenol connectors Power Cord Cable Tiedown Points Tapped Mounting Holes for securing Serial I/O panel and DAC panel Earth Ground Connection Point Figure 2-7 Octel 300 − C
Hardware 2-33 Octel 300 System Terminal Port Cable Main Motherboard (shelf A) Main Power Harness Power Line Filter SCSI Bus Jumper Cable Main Disk Drive Power Harness Disk Drive Motherboard (shelf B) Disk Drive Motherboard (shelf C) Fan Tray Power Harness Figure 2-8 Octel 300 − Cabinet, Inside Rear View PB60019−01 Octel 200/300 S.4.
3 PREPARING THE PHONE SYSTEM Chapter Contents 3.1 3.2 3.3 3.4 3.5 How the Octel 200/300 Works with the Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Interfaced Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Integrated Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing the Phone System 3.1 3-1 HOW THE OCTEL 200/300 WORKS WITH THE PHONE SYSTEM The OctelR 200/300 message servers work with PBXs, Centrex, most hybrids, and some key systems. In most PBX environments, the Octel 200/300 is configured with its voice ports connected to the phone system as a series of DTMF touchtone single line analog extensions (touchtone sets).
3-2 Installation and Maintenance Volume Extensions PBX Octel 200/300 Trunks E-1 Digital Link Figure 3-2 Octel 200/300 E-1 Digital Link For convenience, this manual uses the terms “phone system” and “PBX” to refer to any telephone system that works with the Octel 200/300. This chapter discusses Octel 200/300 connection to the phone system, the changes required, and how to order them. It assumes familiarity with some PBX concepts. .
Preparing the Phone System 3-3 Integrated Installations Different methods are used to integrate a telephone system with the Octel 200/300. In some cases, a combination of these methods may be used for full integration. Integration is the ability of the telephone system to provide the Octel 200/300 with information that identifies the extension number a call was intended for and, in some cases, the extension number from where the call originated. Integration also handles message waiting indication.
3-4 Installation and Maintenance Volume Figure 3-3 is a block diagram of the Octel 200/300 connected to the phone system where all incoming lines are directed to it. Arrows denote hunting. PBX Octel 200/300 Figure 3-3 All Incoming Lines Directed to the Octel 200/300 Figure 3-4 is a block diagram of the Octel 200/300 connected to a phone system that has incoming lines split between the console and the Octel 200/300. Arrows denote hunting.
Preparing the Phone System 3.2 3-5 DETERMINING NECESSARY CHANGES During the initial phase of the implementation process, perform a survey of the existing phone system. From the descriptions of the application(s), decisions are made about how the Octel 200/300 should be used. Refer to the Product Description volume, Implementation chapter, for a list of questions to ask during the survey. Use the results of the survey and the type of application to determine the necessary changes.
3-6 3.
Preparing the Phone System 3-7 DATE: TO: All concerned operating telephone companies and other common carriers ATTENTION: Supervisor On this date we have entered into a contractual agreement with (the Octel 200/300 supplier) to be our communications representative relating to all voice grade telecommunication needs. This agreement is for an indefinite period. (The Octel 200/300 supplier) may order connection and disconnection of telephone-company provided services and equipment.
3-8 3.4 Installation and Maintenance Volume PHONE SYSTEM CONFIGURATION Changes may be required to the following: - The Octel 200/300 port extensions - Called extensions - Trunks - Redirection - Selection Additional equipment may be required before these changes can be made. Most changes are to the PBX database. Port Extensions Connect and configure the port extensions using the following steps: 1. Designate one single-line, touchtone extension for each Octel 200/300 port.
Preparing the Phone System 6. 3-9 Note the pilot number for each hunt group. Depending on the PBX type, the pilot number may be either - a phantom number with no actual extension appearance - the first extension of the hunt group 7. Make the hunt group number easy to enter and easy to remember, since employees use this number to access the Octel 200/300. Most phone systems support use of an auto-dial key to reach the message server. 8.
3-10 Installation and Maintenance Volume Table 3-1 PBX Features to Direct Trunks to the Octel 200/300 PBX Manufacturer and Model Name of Feature AT&T/Lucent All but Horizon and AT&T System 25 DDC (Direct Department Calling) Horizon and AT&T System 25 DGC (Direct Group Calling) ROLM/Siemans DEDICATED FUJITSU/American Telecom Focus QUASI-DID NORTHERN TELECOM SL-1/Nortel AUTO-TERMINATE Ordering Phone System Changes If your company is not the PBX provider, order changes from the PBX vendor on beha
Preparing the Phone System 3-11 The vendor may require your 200/300 registration information: FCC Registration Ringer Equivalence PBX Interface Line card The unit UL Registration 0.7A 25-pair cable meets FCC Part 68 meets FCC Part 15, Class A UL1459 Dear (PBX-Vendor Name): This letter confirms the service order and tentative installation of the Octel 200/300 for our mutual customer, (company name). The following items are pertinent to this order: 1. Extension changes.
3-12 3.5 Installation and Maintenance Volume IMPLEMENTING THE OCTEL 200/300 ON PBXS WITHOUT DIL FEATURE You may encounter a PBX with an older feature package that does not provide the DIL feature.
Preparing the Phone System 3-13 Upgrade the PBX to a Feature Package Offering the DIL Feature Depending on the customer’s current version, this may not be economically feasible. However, this is the most straightforward solution. Use DID Numbers The vast majority of customers have a block of DID numbers, but they may be limited by not having sufficient DID numbers and trunks. When possible, give callers a number that is a DID extension answered by the Octel 200/300.
4 INSTALLATION Chapter Contents 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 PB60019−01 Receiving the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Inspecting for Shipping Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Unpacking the Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 INSTALLATION Chapter Contents (continued) 4.9 4.10 Octel 200/300 Pin Assignments for Message Server Cards and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card . . . . . . . . . . . . . . . Eight-Port Line-Interface Card and Telemarketing Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 INSTALLATION Figures 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 4-11 4-12 Octel 200 Floor Plan for Domestic Installation in the US, Canada and Mexico . . . . . . . . . . . . . . . . . . . . . . . 4-6 Octel 300 Floor Plan for Domestic Installation for the US, Canada, and Mexico . . . . . . . . . . . . . . . . . . . . . . 4-7 Octel 200 Direct-Connect Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation 4.1 4−1 RECEIVING THE EQUIPMENT This section provides procedures for unpacking, inspecting, inventorying, and reshipping the OctelR 200/300. The server is shipped in the customer-ordered configuration. All PCAs, power supplies, and disk drives are installed in the cabinet. Depending on the options ordered with the server (such as DTIC or DAC), some additional assembly of the server might be required. Refer to specific sections in this chapter about any options for assembly instructions.
4−2 Installation and Maintenance Volume 8. Lift the cabinet straight up, until the stabilizer legs have cleared the server. Lift the server off the pallet toward the pallet opening at the front of the server. 9. Place the server in its permanent location. 10. Replace the front door. 11. When the Octel 200/300 is installed, adjust the levelers until the top of the server is level and does not wobble.
Installation 4−3 Moving the Equipment On-Site Before moving the server, verify the status of the new site: - Is the input power ready? - Is it the same as the input power required for the Octel 200/300? - Is the installation location ready? - Are the telephone extensions ready to be hooked up? Move the Octel 200/300 server in the vertical, upright position on the shipping pallet. Be careful and always remember that the Octel 200/300 is delicate electronic equipment. PB60019−01 Octel 200/300 S.
4−4 4.2 Installation and Maintenance Volume INSTALLATION REQUIREMENTS Installing the Octel 200/300 involves the following: - Connecting PBX extensions to Octel 200/300 ports - Connecting power to the cabinet - Installing the configuration database - Updating the database for both the Octel 200/300 and the PBX - Dedicating trunks in the PBX to the Octel 200/300 hunt or distribution group - Testing .
Installation 4−5 Table 4-1 indicates the input circuit current that must be supplied by a dedicated branch circuit.
4−6 Acceptable Environment − Equipment room − Office environment Maximum Heat Dissipation − 1706 BTU/hr NOMINAL VOLTAGE USA USA 120 VAC 240 VAC International Country Specific − 48 VDC PLUG TYPE NEMA 5−15P NEMA 6−15P Country specific Permanently wired Installation and Maintenance Volume S.4.
AIR EXHAUST Acceptable Environment − Equipment room − Office environment Maximum Heat Dissipation − 3412 BTU/hr AIR EXHAUST TOP VIEW SIDE VIEW NOMINAL VOLTAGE USA USA International 120 VAC 240 VAC Country Specific − 48 VDC PLUG TYPE NEMA 5−15P NEMA 6−15P Country specific Permanently wired Installation Octel 200/300 Figure 4-2 Octel 300 Floor Plan for Domestic Installation for the US, Canada, and Mexico PB60019−01 Service Access − Rear access for system cabling − Front access for service of field
4−8 Installation and Maintenance Volume IMPORTANT SAFETY INSTRUCTIONS FOR A.C. POWERED SYSTEMS SAVE THESE INSTRUCTIONS To conform to the safety agency grounding requirements, use the power cord provided. This power cord complies with the following UL requirement: “An equipment grounding conductor that is not smaller in size than the ungrounded branch-circuit supply conductors, is to be installed as part of the circuit that supplies the product or system.
Installation 4−9 Table 4-2 Input Power Requirements Power Consumption (watts) Component Octel 200 Octel 300 125 10 15 15 30 20 25 20 20 150 10 15 15 30 20 25 20 20 Base cabinet 4-port line card 8-port line card 16-port line card Fax Application Processor LAN card Voice/system disk drive Works for Serenadet disk EntryWorks ACP card . The base cabinet includes a VCU and CPU, a floppy disk drive, fans, and PSU.
4−10 Installation and Maintenance Volume Installing the Octel 200/300 With –48-Vdc Power Supply Unit The –48-Vdc powered server does not include a power cord. A terminal block is provided on the back of the cabinet for field wiring to the DC power source. The installation must be performed as described below, to comply with National Electrical Code (NEC) and UL regulations. In addition, use only those materials mentioned, because they must also be controlled.
Installation 4−11 Terminal Block Negative Lead Positive Lead Cover Plate Conduit Strain Relief 1/2-inch Diameter Conduit Ground Lead DC Inlet Box Figure 4-3 Octel 200 Direct-Connect Installation PB60019−01 Octel 200/300 S.4.
4−12 Installation and Maintenance Volume DC Filter Assembly Terminal Block Positive Lead Negative Lead Cover Ground Lead Conduit Strain Relief 1/2-inch Diameter Conduit Figure 4-4 Octel 300 Direct-Connect Installation Octel 200/300 S.4.
Installation Conduit With Three Wires 4−13 Terminal Block + DC Power Source – – + Rear Panel Earth Ground Ground Stud Figure 4-5 Diagram of the Field Wiring for –48-Vdc Powered Octel 200 Distributor-Supplied Equipment Each Octel 200/300 line card is connected to the PBX with a 25-pair cable. Supply one cable for each line card. Make sure that the cards have male/female connectors and are long enough to reach between the Octel 200/300 and the PBX extension jack without undue stretching or tension.
4−14 4.3 Installation and Maintenance Volume TERMINAL COMMUNICATIONS You can establish communication with the message server by connecting a local terminal, by calling in through an internal or external modem, or by using the Telnet feature. The Telnet and internal modem accesses are mutually exclusive. However, the direct connection can exist in “listen only” mode when either remote access path is used. The direct terminal must be at the @ prompt to allow any form of remote access.
Installation 4−15 Table 4-4 DCE Pinouts for Cable Connections Between the RS-232C Terminal and the Octel 200/300 Pin EIA/CKT Signal Function 1 AA Protective ground 2 BA Transmit data (TX) 3 BB Receive data (RX) 4 CA Request to send (RTS) 5 CB Clear to send (CTS) 7 AB Signal ground 8 CF Receive-line signal detector (DCD) 20 CD Data terminal ready (DTR) To Terminal (DTE) Octel 200/300 (DCE) 1 2 3 4 5 7 8 20 1 Protection Ground 2 TX 3 RX 4 RTS 5 CTS 7 Signal Ground 8 DCD 20 DTR
4−16 Installation and Maintenance Volume Connecting the Local Terminal/Setting the Baud Rate The following explains how to connect a local terminal and set the baud rate. The Octel 200/300 default baud rate for the direct terminal connection is 9600. You can adjust the baud rate by using the BAUD command. 1. Connect the terminal to the RS-232C connector marked J1 in the rear of the cabinet or to SP1 in the front. 2. Turn the terminal ON and set the terminal baud rate.
Installation 4−17 RS-232C Male Connectors To modem (DCE) 2 2 3 3 4 4 5 5 7 7 8 8 20 20 To Octel 200/300 (DCE) Figure 4-7 Octel 200/300 to External Modem Pinouts The Octel 200/300 requires pin 4 (RTS) to be TRUE or left open and pin 20, Data Terminal Ready (DTR), to be TRUE. The modem must provide DCD (pin 8) and CTS (pin 5) at the modem connector; that is, DTR (pin 20) and RTS (pin 4) at the Octel 200/300 connector.
4−18 Installation and Maintenance Volume 2. When the Octel 200/300 answers, enter 3. After you hear the high-pitched tone, enter the code to connect to the modem (ATD). The code can vary, depending on the interface and modem manufacturer. If you do not hear a high-pitched tone, repeat steps 1 and 2. 4. Hang up the receiver if step 3 was successful.
Installation 4−19 Configuration A local message server must be configured as follows to allow Telnet access: - System Parameter 297 — TELNET: ENABLE TELNET SERVER must be YES to enable Telnet. System Parameter 300 — TELNET: TELNET SERVER PORT NUMBER can be set to a value other than the default of 23. This port number is the TCP/IP socket number assigned by the network administrator. To change System Parameter 300 the LAN must be in courtesy down state.
4−20 Installation and Maintenance Volume You can identify which message server you have accessed during a Telnet session because the message server name, up to six characters, displays before the @ prompt or . (dot) prompt. . When you are connected via Telnet and are in UPDATE mode, you can control the screen scroll by using CNTL−S to stop scrolling and CNTL−Q to start again. These controls have no effect when used on output generated by a command at the @ prompt.
Installation 4.4 4−21 OCTEL 200/300 HARDWARE INSTALLATION The physical installation of the message server begins by connecting the terminal to the Octel 200/300, applying power, and observing the Octel 200/300 self-test. Starting Up the Message Server Connect the terminal to the RS-232C connector marked J1 in the rear of the cabinet or to SP1. When you load or reload the Octel 200/300, the CPU and other system modules execute a power-on selftest diagnostic, or Boot ROM diagnostic.
4−22 Installation and Maintenance Volume CPU 486 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Model 300−6039−001 Step 27 Rev F1 32MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...PASSED TDM Crosspoint...PASSED Floppy...PASSED RTC...PASSED BIC...PASSED OCC...PASSED WDT...PASSED Control Bus Interface...PASSED Testing COMPLETED Booting from SCSI file XBOOT.
Installation 4−23 Measuring DC Voltages The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. You can check voltages by using a digital volt meter. Using the digital volt meter, you can measure the system DC voltages at the voltage test points on the front edge of the CPU. Measure between Test Point 1, ground (use a common probe lead), and other test points to determine whether the voltages are in range.
4−24 4.5 Installation and Maintenance Volume OCTEL 200/300 SOFTWARE INSTALLATION The Octel 200/300 indicates it is ready to receive commands or other input by displaying a prompt character. The actual prompt character displayed indicates whether you are at the operating system level or within the INSTALL or UPDATE programs. The prompt characters are as follows: Prompt System Level Action @ Operating system Ready to accept commands : INSTALL program Waiting for input .
Installation 4−25 Using UPDATE Use the UPDATE program to verify or modify the configuration database, as described in the following two sections. Verifying the Configuration Database After you finish the message server configuration, the terminal again displays the @ prompt. To get a printout of the database, enter the UPDATE program. At the @ prompt, enter UP Enter The terminal displays the dot (.) prompt.
4−26 4.6 Installation and Maintenance Volume CONNECTING THE PHONE SYSTEM TO THE OCTEL 200/300 After you have verified that both the message server and the PBX are configured correctly, you must connect the Octel 200/300 to the PBX. Connection Overview The Octel 200/300 installation involves connecting 25-pair cables from the rear of the Octel 200/300 to a 66M4-4W connector block, which is mounted on a backboard. Each 25-pair cable supports one slot on the Octel 200/300.
Installation 4−27 A line card installation kit is required if you are installing either line or integration cards for the Octel 200/300. . For more information about the installation of an integration card, refer to the appropriate chapter in the Integration volume. For information about installing the EntryWorks ACP card, refer to the Works for Serenade documentation. Connector Blocks Figure 4-9 shows the connector block used to add wiring for the Octel 200/300.
4−28 Installation and Maintenance Volume Column = Top A B C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Jack 1 (A) to slot 1 Jack 2 (B) to slot 2 D Pair Number Jack 3 (C) to slot 3 Jack 4 (D) to slot 4 Figure 4-9 Connector Block Wiring In most cases, the existing wiring is not consistent in its placement of the connections. To isolate faults quickly, it is recommended that the slots be connected in numerical order, allowing for known or anticipated expansion.
Installation 66M4-4W P6 4−29 66M4-4W P1 Octel 200/300 Rear View Figure 4-10 Example of Server-to-Block Connections For maximum configuration, three connector blocks and twelve 25-pair cables are required. The actual wiring (cross-connections from the 66M4-4W connector block to the 66M block, or equivalent), can be made in any manner consistent with good telephony practices.
4−30 4.7 Installation and Maintenance Volume OCTEL 200/300 TESTING The Octel 200/300 should always be checked for proper operation after the configuration database is installed or changes are made. In addition to the message server test, other tests should be made before the Octel 200/300 is connected. These tests are described in this section.
Installation 4−31 1. Connect telephone B to the modular-adapter position associated with port 1 of the Octel 200/300. 2. From telephone A, call the extension number associated with telephone B. 3. Answer telephone B, and perform a hookswitch flash or press the transfer key if available. 4. Does the PBX provide a stutter or solid dial tone after the hookswitch flash? YES ' If either tone is present, continue to step 5 NO ' Stop and correct the problem before continuing. 5.
4−32 Installation and Maintenance Volume Verify that the Octel 200/300 correctly handles a ring-no-answer (RNA) call. 1. From telephone A, call the extension associated with port 1. 2. Did the Octel 200/300 answer with the correct company greeting (a custom greeting or the generic greeting)? YES ' Continue. NO ' Determine the cause and correct the problem before continuing. 3. Enter the extension number for telephone C. 4.
Installation 4−33 Hunt Group Operation Test Verify the hunting sequence, as follows: . The terminal command PS displays the current status of each Octel 200/300 port. A three-character abbreviation denotes the state of each port. Refer to the Maintenance Commands chapter for more information about using the PS command and the meaning of the states. 1. From the system level @ prompt, enter PS. 2.
4−34 Installation and Maintenance Volume 2. Does the call overflow to the correct answering extension as determined for fail-safe operation? YES NO . 3. ' Continue. ' Determine the cause and correct the problem before continuing. Some PBXs might not support hunt-group overflow and the caller could experience a busy condition or a ring no-answer condition until a port is available to accept the call. Remove the busy condition from all Octel 200/300 port PBX extensions.
Installation YES ' Continue. NO ' Determine the cause and correct the problem before continuing. 3. From telephone A, call outside the PBX and back in on trunks dedicated to the hunt group. 4. Does the Octel 200/300 answer correctly? YES ' Continue. NO ' Determine the cause and correct the problem before continuing. 5. From the terminal, enter the PS command. 6. Does the port that answered show WFD state? YES ' Continue. NO ' Determine the cause and correct the problem before continuing.
4−36 Installation and Maintenance Volume 2. 3. Does the Octel 200/300 answer correctly? YES ' Continue. NO ' Determine the cause and correct the problem before continuing. Repeat the procedure from step 1 for each trunk, until all hunts have been tested. Verify that each trunk is answered by the Octel 200/300 with the correct greeting. . Toll-free service lines can be tested individually, even if they are bands from other areas, by using the “plant test” number.
Installation 5. Leave a test message for telephone C. . 6. A message is not delivered to a mailbox unless it is at least 4.5 seconds long. The mailbox must be entered in the USER Table for the Octel 200/300 to offer to take a message. The Octel 200/300 should now initiate a message-waiting-notification call (ASAP message waiting) to the extension associated with telephone C. . 7.
4−38 4.8 Installation and Maintenance Volume TRACKING THE INSTALLATION Use the following checklist to help track any installation and telephone changes, as follows: - - Use the “See Chapter” column for reference to the appropriate chapter in the Installation and Maintenance volume for further information. Enter the name of the person who is responsible for tracking an installation task in the “Person Responsible” column.
Installation Installation Task PBX Preparation Survey telephone system (Y/N) See Chapter Person Responsible Scheduled 4−39 Completed Preparing the Phone System Additional touch-tone extensions (as required) Install and label the Octel 200/300 ports PBX COS changes for the Octel 200/300 port extensions Forwarding Off-site calls, no call restriction Remove call waiting features Permitted to transfer, hold, reconnect Overflow for RNA/busy Hunt Group 1 Hunt Group 2 Hunt Group 3 Hardware Installation I
4−40 Installation and Maintenance Volume Installation Task Pass/Fail Tests Step See Chapter Person Responsible Scheduled Completed Installation Description 1. Dial tone on PBX extensions 2. Extension number check 3. PBX function 4. Call to intercept/attendant PBX 5. Ring-no-answer extension 6. Busy extension 7. Hunt Group operation 8. Fail-safe busy operation 9. Fail-safe RNA operation 10. Trunk to the Octel 200/300 operation 11. Verifying trunks to Octel 200/300 12.
Installation 4.9 4−41 PIN ASSIGNMENTS FOR MESSAGE SERVER CARDS AND PORTS Connectors P1 through P12 use a 50-pin male telco connector with the pin arrangement shown in Figure 4-11. 1 .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..
4−42 Installation and Maintenance Volume Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card The following pin assignments are for the four-port line-interface card (LIC4), the ROLM integration card (RIC), and the Mitel integration card (MIC), as they appear on the rear 50-pin telco connector. If an LIC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
Installation 4−43 Eight-Port Line-Interface Card and Telemarketing Line Card The following pin assignments are for the eight-port line-interface card (LIC8) and the Telemarketing Line Card (TLC), as they appear on the rear 50-pin telco connector. If an LIC or TLC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
4−44 Installation and Maintenance Volume 16-Port Line-Interface Card (DLC16) and the PBX Integration Cards for Northern Telecom (NPIC) The following pin assignments are for the 16-port line-interface card (DLC16) and the Northern Telecom PBX integration card (NPIC) as they appear on the rear 50-pin telco connector. Octel 200/300 S.4.
Installation 4−45 12-Port International Line-Interface Card The following pin assignments are for the 12-port international line-interface card (ILC12) as they appear on the rear 50-pin telco connector.
4−46 Installation and Maintenance Volume DTIC Pin Assignment The following pin assignments are for the Digital Trunk Interface Card (DTIC) as they appear on the rear 50-pin telco connector. 50-Pin Number Signal Function 50-Pin Number Signal Function 1 TXRING 26 TXTIP 2 27 3 28 4 30 6 31 RXRING 32 8 33 9 34 10 S.4.
Installation 4−47 Northern Telecom SL-1 Integration Card The following pin assignments are for the Northern Telecom SL-1 integration card (SLIC) as they appear on the rear 50-pin telco connector. If a SLIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
4−48 Installation and Maintenance Volume AT&T Integration Card (ATTIC) The following pin assignments are for the AT&T integration card (ATTIC) as they appear on the rear 50-pin telco connector. If an ATTIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc. 50-Pin Number Signal Function 1 2 TXR1 27 TXT1 3 PXR1 28 PXT1 29 5 TXR2 30 TXT2 6 PXR2 31 PXT2 7 32 8 TXR3 33 TXT3 9 PXR3 34 PXT3 10 S.4.
Installation 4−49 Serial Integration Card for the Meridian 1 (SIC8) The following pin assignments are for the serial integration card (SIC8) for the Meridian 1 as they appear on the rear 50-pin telco connector. If an SIC8 card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc.
4−50 Installation and Maintenance Volume APIC Integration Card The following pin assignments are for the AT&T APIC card as they appear on the rear 50-pin telco connector. If an APIC card is installed in slot A9, it uses 50-pin telco connector P9; if it is installed in slot A10, it uses connector P10, etc. . Octel 200/300 S.4.1 “TX” signals are from the APIC to the PBX. “PX” signals are from the PBX to the APIC.
Installation 4−51 SIC8 I/O Panel Pinouts The following pin assignments are on the SIC8 I/O panel for port 1 (DB 26 connector). PB60019−01 50-Pin Number Signal Function 1 GND 2 TXD1 LI/O (18) 3 RXD1 LI/O (1) 4 RTS1 LI/O (37) 5 CTS1 LI/O (20) 6 DSR1 LI/O (3) 7 GND 8 DCD1 9 GND 10 N/C 11 N/C 12 N/C 13 N/C 14 N/C 15 N/C 16 N/C 17 N/C 18 N/C 19 N/C 20 DTR1 21 N/C 22 N/C 23 N/C 24 N/C 25 N/C I/O Line LI/O (39) LI/O (22) Octel 200/300 S.4.
4−52 Installation and Maintenance Volume Direct-Access Card (DAC) The following pin assignments are for the direct-access Card (DAC) as they appear on the rear 50-pin telco connector. If a DAC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
Installation 4−53 Direct-Access Card I/O Panel DP EXT Connector The following pin assignments are on the DP EXT connector for the DAC I/O panel. DP EXT is a 50-pin telco connector.
4−54 Installation and Maintenance Volume External Alarm Port The external alarm port uses a 9-pin DB9 female connector with the following pin arrangement: 5 S S S S S1 9S S S S6 Front View DB9 Male Connector - Use connector J3 for the Octel 200. - Use connector J5 for the Octel 300.
Installation 4−55 4.10 OCTEL 300 RACK MOUNT INSTALLATION The Octel 300 can be installed in a 19-inch rack. Figure 4-12 illustrates a rack-mount installation. OCTEL 300 10 mounting screws (supplied in Octel Rack Mount Kit) 2 rack-mounting brackets, one each side (supplied in Octel Rack Mount Kit) 8 mounting screws (supplied by rack manufacturer) 2 support rails (supplied by rack manufacturer) Figure 4-12 Octel 300 Cabinet Installed in 19-Inch Rack PB60019−01 Octel 200/300 S.4.
4−56 Installation and Maintenance Volume Preinstallation Determine whether the rack to be used is of a suitable size and strength to hold the Octel 300. At maximum configuration, the server can weigh as much as 220 pounds and might be too heavy for some racks. Make sure that the rack is structurally sound before and after the server is installed. Remove any rack casters, as they make the rack less stable.
Installation 8. Using a tape measure, determine where the speed nuts provided by the manufacturer should clip on the rack vertical rails to line up with the holes in the Octel 300 rack-mounting brackets. . 9. 4−57 This step is not necessary if the rack has threaded holes in the vertical mounting rails. Two people are needed to insert the cabinet into the rack. Lift the partially empty cabinet onto the support rails in the rack.
5 REPORTS Chapter Contents 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 PB60019−01 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Listing and Clearing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Listing a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide Reports Command Additional Information List Report @L R Shows reports that can be listed. Individual reports are shown below. System Parameter 72 determines maximum lines per page for reports. Clear Report @C R Produces a listing of reports that can be cleared. Options are: 1=System Performance and Port Statistic 2=Network Traffic 3=User Call and Message Statistics.
Octel 200/300 Quick Reference Guide Reports Command Additional Information Mailbox Usage 7 Shows mailbox usage time. Usage includes logon time and access time. User Status Detail 8 Shows status information on mailbox access and time durations associated with individual mailbox usage. Integration Calling Statistics 9 Shows information about the type of non-integrated or integrated calls a mailbox receives.
Reports 5.1 5-1 OVERVIEW Reports provide statistics on the operation and usage of the OctelR 200/300 message server and give owners the ability to monitor various operational aspects of the Octel 200/300. Reports may be accessed at any time through the system’s administration terminal. The Octel 200/300 offers reports that provide both system-wide and mailbox statistics. Information is collected and stored for ten reports. 1. System Performance/Digital Network Performance 2. Network Traffic 3.
5-2 5.2 Installation and Maintenance Volume LISTING AND CLEARING REPORTS Information is collected and stored in various internal tables. The information accumulates until the report is cleared. Reports can be listed without affecting the accumulated data. Once the command to clear a report is entered, the values are reset to zero and resume accumulating. Most reports show only the date they are run. At the top of reports 1, 2, 6 and 10 are two dates.
Reports 5-3 The prompts displayed after selecting a specific report (i.e., 1−0) vary slightly as shown in the following sections. These reports can be printed if you have a teleprinter or printer attached to the terminal or PC. Before each reported is displayed, the message server prompts “READY PRINTER, THEN PRESS RETURN.” . The System Performance and Disk Usage reports display data as of the date and time the report is requested.
5-4 Installation and Maintenance Volume If 1−8 digits are entered, the list displays the mailboxes beginning with the digit(s) entered. In this example the first digit is 5 and mailboxes are three digits long: Entered Digits Mailboxes Displayed 5 All mailboxes beginning with 5 56 All mailboxes beginning with 56 567 Only mailbox 567 All user reports are sorted by first digit. For example, if mailboxes in the 2000 and 300 series are used, 2000 lists first.
Reports 5-5 When option 1 — System Performance and Port Statistics, is chosen, the following reports are cleared: - System Performance - System Performance by COS report - Digital Network Performance Report - Port Statistics When option 3 — User Calling and Message Statistics, is chosen, the following reports are cleared: - User Message Statistics - User Calling Statistics - Mailbox Usage - Integration Calling Statistics The Disk Usage and User Status Detail reports cannot be cleared.
5-6 5.3 Installation and Maintenance Volume SYSTEM PERFORMANCE REPORT ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The System Performance report provides system-wide call and message statistics.
Reports 5-7 −−−− SYSTEM PERFORMANCE REPORT FOR (SYSTEM NAME) −−− FROM: MM/DD HH:MM A.M. YYYY TO: MM/DD HH:MM P.M.
5-8 Installation and Maintenance Volume Call Summary The Call Summary portion of the System Performance report shows the stages of calls and actions of callers into the Octel 200/300. The calls include the following: - Callers attempting to reach extensions. - People calling into mailboxes. - Other calls answered (such as calls from other network locations and calls from the DID Interface). Information is reported for: - Caller’s initial action. - Caller’s subsequent actions.
Reports DIALED 0 FOR ASSISTANCE (Peg 128) Number of times callers pressed intercept position. . 0 5-9 and were transferred to attendant or If the call is integrated with a call record, pressing is pegged under Subsequent Actions. 0 for assistance LEFT A MESSAGE AT THE TONE (Peg 140) Number of times callers left a message as an initial action. This also includes instances where Next Mailbox gives the caller a greeting and takes a message without the caller entering any digits.
5-10 Installation and Maintenance Volume Subsequent Actions After completing the initial action, (i.e., caller left a message at the tone), another action is taken. Subsequent actions are described below. DIALED EXTENSION OR DIGITS (Peg 130) SENT TO ASSISTANCE (Peg 139) This category can include - Number of times callers dialed a defined first digit from 0 to 8 (0 applies for systems configured with mailboxes that start with 0XX). - Number of times callers went to Next Mailbox.
Reports 5-11 Progress of Calls to Extensions If the callers initial or subsequent action requires the Octel 200/300 to place a call, responses to that call are detailed below. Also included is the number of logon requests that were successfully completed. ANSWERED (Peg 46) This category can include Number of answered calls.
5-12 Installation and Maintenance Volume VACANT NUMBER (Peg 38) Number of calls placed by the Octel 200/300 to vacant number (fast busy). TOTAL TO EXTENSIONS (Peg 46, 34, 35, 38, 39, 98, 144, and 162) Total calls placed to extensions by the Octel 200/300. NUMBER OF TIMES USERS Number of times a mailbox was successfully logged onto. LOGGED ON (Peg 9) NUMBER OF USER MAILBOXES Number of mailboxes in the USER Table. NUMBER OF PORTS CONFIGURED Number of ports configured.
Reports 5-13 Messages Currently Stored Messages are generally created by callers or by mailbox owners. Recorded names and greetings created using the Insert/Swap feature are also considered to be messages. System totals for each of these categories are reflected below. GREETING MESSAGES Number of greeting messages currently stored in mailboxes. NAME MESSAGES Number of name messages currently stored in mailboxes. USER MESSAGES Number of messages currently stored.
5-14 Installation and Maintenance Volume Digital Network Performance Report The Digital Network Performance Report tracks LAN performance. It provides a measure of the messaging traffic across the digital network and the allocation of the LAN channel resources for the messaging traffic across the digital network. It is an extension of the System Performance Report. To access the Digital Network Performance Report, at the @ prompt, enter L R 1 D .
Reports 5-15 Message Statistics MESSAGES SENT Number of messages sent. MESSAGES RECEIVED Number of messages received. NAMES RECEIVED Number of network names received from the digital network. REAL TIME NAMES PLAYED Number of realtime name plays requested (applies only to Domain). MESSAGE SEND* Time (in hours, minutes, and seconds) of the actual lengths of the messages sent. MESSAGE RECEIVE* Time (in hours, minutes, and seconds) of the actual lengths of the messages received.
5-16 Installation and Maintenance Volume LAN Connections OUTGOING Attempted Number of attempts to make a connection to another location. Rejected Number of times an attempt to connect to another location was rejected. Got Busy Number of times an attempt to connect to another location was rejected because all LAN channels were busy at the other location. INCOMING Attempted Number of attempts by another location to connect to this location.
Reports 5.4 5-17 NETWORK TRAFFIC REPORT ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Network Traffic report provides traffic information for each location (multicabinet and remote) configured in the network. All configured locations are listed in the report.
5-18 Installation and Maintenance Volume To Location For each location name, information is reported for a maximum of three possible route choices. For each route choice, the following accumulates: CALLS TRIED Number of calls attempted to this location by this route. ROUTE BUSY Encountered busy trying to reach this location. ROUTE FAIL Failed to access this location. Could be due to no route dial tone. LINEQUAL FAIL Line test failed. Could be due to low signal or high noise level. .
Reports 5-19 FAXES NIGHT Faxes sent during the night. The night hours are defined by System Parameter 62 or 63. FAXES DAY Faxes sent during all hours not defined by System Parameters 62 and 63. ALLMSG RET’D This column indicates the number of times all messages were returned for a particular location. The number is specific to each particular location, whether primary or secondary, i.e.
5-20 Installation and Maintenance Volume Network Access Totals Summary of network access for each location: CALLS TRIED Number of calls attempted to this location. CALLS FAILED Calls tried that were not successful. Could be due to all ports busy, route busy, route failure, or, for protocols 1 and 3, line quality problems. ALLPRT BSY/NA Calls tried but not answered by the Octel 200/300 at this location due to all ports busy or the message server being unavailable.
Reports 5-21 ************************************************************ −−−−−−−−−−− NETWORK TRAFFIC REPORT FOR NAME −−−−−−−−−−−−−−−− FROM :MM/DD HH:MM A.M. YYYY TO :MM/DD HH:MM P.M.
5-22 Installation and Maintenance Volume Message Delivery Information for each location includes TRIED Message send attempts over the LAN. FAILED Number of send attempts that failed to deliver messages. RETRY Number of times the message server tried to send a message to this location that had already been tried earlier DISK FULL Number of times a message transfer was not completed because of a destination disk being full.
Reports 5.5 5-23 USER MESSAGE STATISTICS ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Message Statistics report provides a detailed list of call and messaging activity for individual mailboxes. Each line within the report displays data for a single mailbox.
5-24 Installation and Maintenance Volume Messaging Statistics Provides statistics about messages currently stored in each mailbox. Also shows the date that data for each mailbox was last cleared (from a terminal) by using the command CLEAR REPORTS and choosing option 3. This report also shows whether a SDL (System Distribution List) is being used.
Reports 5.6 5-25 USER CALLING STATISTICS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 ' SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The User Calling Statistics report provides a detailed list of call and messaging activity for individual mailboxes. Each line within the report displays data for a single mailbox.
5-26 Installation and Maintenance Volume ANSWD Number of calls answered This number includes only non-integrated calls that are transferred through the message server. Calls that are released and forwarded back are pegged in the Integration Calling Statistics report. NO ANSWD Number of calls that are transferred by the message server and reconnected on a no-answer condition. (Calls that are forwarded on a no-answer condition are pegged in the Integration Calling Statistics report.
Reports 5.7 5-27 DISK USAGE REPORT ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Disk Usage report provides statistics about the amount of voice message storage currently used on the message server. * DISK USAGE REPORT FOR ABC Name * MM/DD 06:01 P.M.
5-28 Installation and Maintenance Volume Total System Message Storage The Disk Usage report displays the storage capacity, total percentage of storage used, and percentages of storage for names, greetings, and user messages for the disk. STORAGE CAPACITY Number of minutes of storage possible on the drive installed. TOTAL % USED Total percentage of the disk storage capacity used.
Reports 5.8 5-29 PORT STATISTICS ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report contains information for each port configured in the SLOTS Table. There are three sections of this report: - Individual Port Statistics - Port Group Statistics - All Port Statistics .
5-30 Installation and Maintenance Volume * PORT USAGE REPORT FOR (SYSTEM NAME) * FROM: MM/DD HH:MM A.M. YYYY TO: MM/DD HH:MM P.M. YYYY −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− * INDIVIDUAL PORT STATISTICS * −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− PORT PORT INCOMING OUTGOING SECONDS NUMBER TYPE COS CALLS/FAX CALLS/FAX BUSY −−−−−− −−−− −−−− −−−−−−−− −−−−−−−− −−−−−−− 1 VOC 254 468 0 1242 2 VOC 254 1082 0 2571 .
Reports 5-31 Individual Port Statistics Information in this section includes the number of incoming and outgoing calls for each voice port and fax channel, the number of seconds each port was busy, and the number of seconds each port was busy because it failed selftest. PORT NUMBER The number associated with each port in the SLOTS Table. PORT TYPE Identifies whether the port is a voice port (VOC) or a fax channel (FAX). COS The Class of Service assigned to each port.
5-32 Installation and Maintenance Volume NUMBER OF OUTGOING FAXES The total number of faxes successfully printed from all FAX ports using this COS. Includes fax delivery for fax messages and fax-on-demand requests. NUMBER OF PORTS SIMULTANEOUSLY BUSY The number of ports using this COS that are busy at the same time and the total number of seconds during the reporting period for which that number of ports were busy.
Reports 5.9 5-33 MAILBOX USAGE ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Mailbox Usage report contains information detailing individual mailbox usage. The report shows the amount of time a port was used for each mailbox in the USER Table. The extension associated with each mailbox is also listed.
5-34 Installation and Maintenance Volume 5.10 USER STATUS DETAIL ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. This report provides current status information on mailbox access and the time durations associated with individual mailbox usage. The following information is provided for each mailbox.
Reports 5-35 5.11 INTEGRATION CALLING STATISTICS ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. The Integration Calling Statistics Report lists information about the type of non-integrated or integrated calls a mailbox received, as well as the number of calls to the mailbox that are abandoned.
5-36 Installation and Maintenance Volume GREET Number of calls placed to the mailbox when - Greeting is ON (and the mailbox COS does not have Attribute 6). - Extension is unavailable or vacant. - Call is placed to an extension which forwards back to a CX/MX mode port. - DID calls which were intercepted immediately. - Calls to Personal Assistance resulting in RNA or busy. Integrated Fields Octel 200/300 S.4.1 NO ANSWD Number of calls not answered.
Reports 5-37 5.12 SYSTEM PERFORMANCE BY COS ' 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. SYSTEM PERFORMANCE. NETWORK TRAFFIC. USER MESSAGE STATISTICS. USER CALLING STATISTICS. DISK USAGE. PORT STATISTICS. MAILBOX USAGE. USER STATUS DETAIL. INTEGRATION CALLING STATISTICS. SYSTEM PERFORMANCE BY COS. System Performance by COS report provides call and message statistics for ports/trunks by COS. Example of a System Performance by COS report: * SYSTEM PERFORMANCE BY COS FOR XXXXX * FROM: MM/DD HH:MM A.M.
5-38 Installation and Maintenance Volume Caller’s Initial Action This section displays callers’ initial actions upon reaching the port/trunk COS specified. DIALED EXTENSION OR DIGITS This can include - - - INTEGRATION Octel 200/300 Number of times callers dialed a defined first digit from 1−8. Number of times callers were sent directly to Next Mailbox without dialing. With Adaptive Integration, every time a call is forwarded to the Octel 200/300. Number of times callers dialed an account code.
Reports OTHER Miscellaneous category including - Caller dialed - Port called a CX port (extension forwarded to the Octel 200/300). - Caller dialed invalid first digit (e.g., - Caller disconnected (detected hang-up events or from DID Interface). - Caller has not taken initial action. - With Adaptive Integration - - . TOTAL CALLS INTO SYSTEM 5-39 9 9 . 9 ). Direct call into the Octel 200/300 where caller hangs up or dials 9 9 .
5-40 Installation and Maintenance Volume Octel 200/300 DIALED 0 FOR ASSISTANCE Number of times callers pressed 0 and were transferred to the attendant/intercept position or Personal Assistant. LEFT A MESSAGE AT THE TONE Number of times callers left a message after busy/no answer/greeting. PRESSED # TO LOG ON Number of times callers pressed and unsuccessful logons). PRESSED * TO MAKE A QUICK MESSAGE Number of times callers pressed * to make a Quick Message. S.4.
6 MAINTENANCE COMMANDS Chapter Contents 6.1 6.2 6.3 6.4 PB60019−01 Command Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 List Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Clear Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 MAINTENANCE COMMANDS Figures 6-1 6-2 6-3 Alarm Test Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41 Sequence Used by the Octel 200/300 To Screen Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-47 Ring/No Answer Tone-Timing Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information List Commands Client Controlled Message pool L CCM Displays the current message server utilization for the Client Controlled Message pool (CCM). Used for OctelAccess application development. Client Error Log L C Used for OctelAccess troubleshooting. Lists the errors caused by invalid client requests. Drive Map L DMAP Provides disk information on the physical characteristic of the disk drive.
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information List (continued) Messages Pending for Domain Locations L NET D [x] Lists messages pending transfer to the domain in general or specific domain locations. Messages pending response to LAN queries are also listed. x = is the domain location (optional) Failures L NF Lists Protocol 2 or Protocol 4 failures. Refer to the Networking volume — REMOTE ANALOG NETWORKING chapter for details.
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information Clear Commands Clear Hardware Error Table C H Clears the Hardware Error Table. Integration Board C I x y Clears the integration board pegs. x = slot number y = unit number Network C NF Clears network failures. Pegs C P Clears the pegs. Reports C R Gives a menu for the type of report to clear. Message Waiting C RT 1 Clears the round−trip time for message waiting.
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information Test Commands (continued) System Initialization TE C 2 x y or CU x y z Initializes and cancels forwarding for all ports specified. Sends initialization string from System Parameter 33 — PBX INITIALIZE CODE , then cancels forward string from System Parameter 46 — SYSTEM RELOAD CANCEL-FORWARD STRING .
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information System Service Mode Commands System Forwarding CD Use the Courtesy Down command with modifiers to remove the following from service. CD x y z or TE C 1 x y Port or Ports Uses string from System Parameter 45 — SYSTEM RELOAD FORWARD STRING .
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information CU x y Integration Unit Brings the integration unit into service. x = slot number y = unit number CU x LAN For Digital Networking, returns the LAN card to service. x = slot number CUFAX Returns the fax channel to service. CUGWL [f] Returns the OctelAccess link (gateway) to service CUINTG Returns the integration unit from service.
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information BAUD Displays the current baud rate setting. The available baud rates are 300, 600, 1200, 2400, 4800, 9600, 19200 and 38400. Data Fields BITTST x Converts hardware error data fields into bit sets. x = hexadecimal number. Connect to card or software CONNECT x Connect to card in specified slot. CONNECT VCU Connect to VCU software. CONNECT LAN Connect to LAN software.
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information DEX x y Reads all disk sectors. x = disk number y = region number Disk Drive DSKMAP Displays the last known status of all drives as recorded by the VCU software. You can run DSKMAP from the hard or software disk. Disk Drive DSKTST Tests the drive slot specified, updates the last known status record of the VCU software, and displays the status.
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information ISTAT x y Gives the current status of an integration unit. x = slot number y = unit number LAN Status LANG Displays the languages installed. This command lists the settings for a specific language. These settings can be modified; however, some settings require a special set of prompts. The settings that can be modified are listed in this chapter.
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information MWL RELITE Send commands to relight each message waiting lamp that the Octel 200/300 has marked as ON. MWOFF x Turns OFF lamp message waiting. x = mailbox number. The maximum number of digits is eight. For ALL, enter A. Names Directory NAMESTAT Prints status of the Dial-by-Name directory (Names Directory).
Octel 200/300 Quick Reference Guide Maintenance Commands Command Type Subject Command Information PS x Displays current state of the ports. x = non-zero for continuous (optional) Restart RESTA Restarts CPU. All active ports and the modem are dropped. The maintenance level password must be entered before restart begins. Restart RESTA 2 Restarts CPU. Reloads software from the hard disk. All active ports and modem are dropped.
Maintenance Commands 6.1 6-1 COMMAND SUMMARY In this chapter, theOctelR 200/300 message server maintenance commands are divided into five command types as listed below. Maintenance commands are entered from the @ prompt. - List commands - Clear commands - Test commands - System service mode commands - Miscellaneous commands The basic command input is listed in BOLD letters, in the left column. The complete command name is in bold in the right column.
6-2 Installation and Maintenance Volume Command Basic Definition L M x LIST MAILBOX Lists the current configuration of the mailbox specified, where x is the mailbox number. L M x M LIST MAILBOX MESSAGES L NET x LIST NETWORK MAILBOX L NET D [x] LIST NETWORK DOMAIN [LOCATION] L NF LIST NETWORK FAILURES Lists information about messages for a specific mailbox, where x is the mailbox number.
Maintenance Commands Command Basic Definition L RT 1 LIST ROUND TRIP TIME Lists the round trip time for message waiting.
6-4 Installation and Maintenance Volume Clear Commands Use the CLEAR command to clear maintenance tables and reset all data to zero. A space is always required between the C (for CLEAR) and the letter following. At the @ prompt, enter C [name] Enter Command Basic Definition C H CLEAR HARDWARE C I x y CLEAR INTEGRATION C P CLEAR PEG C NF CLEAR NETWORK FAILURES C R CLEAR REPORT Clears the Hardware Error Table. Also opens the alarm relay, and turns OFF the alarm LED.
Maintenance Commands 6-5 Test Commands The following commands test the status of the LAN connection, alarm callout, forwarding string, initializing string, floppy disk, hard disk, line card, network location, and message server. At the @ prompt, : TEST or TE, followed by the name of the function to be tested. For example, to test the alarm, at the @ prompt, enter TE A Enter A space is always required between the TE (for TEST) and the following letter.
6-6 Installation and Maintenance Volume Command Basic Definition TE L 4 x TEST LINE 4 Tests to see whether loop current is present on a specific port, where x is the port number. The port number must be entered in decimals. . TE L 5 x TEST LINE 5 TE NET x y TEST NETWORK Tests tone reflection on one port, where x is the port number. Tests network routes to a network location, where x is the network location code (optional), and y is the non-zero show digits entered.
Maintenance Commands 6-7 System Service Mode Commands Courtesy Down and Courtesy Up Use the Courtesy Down command, CD, to remove the following from service: ports, fax cards, Gateway, integration units or the LAN. The CD command disables the functionality of the Gateway Link feature. Use the Courtesy Up command, CU, to return them to service.
6-8 Installation and Maintenance Volume Command Basic Definition CDFAX x y z — COURTESY DOWN FAX Removes the fax channel from service. CDGWL [f] — COURTESY DOWN GATEWAY LINK Removes the OctelAccess server link (gateway) from service. All new requests from a remote OctelAccess server are rejected, and all current requests in progress are finished before communication with the OctelAccess server is stopped. A progress message is displayed.
Maintenance Commands Command 6-9 Basic Definition CUINTG x y — COURTESY UP INTEGRATION UNIT Returns the integration unit to service. CU x or CU LAN — COURTESY UP LAN Use the CU x command, where x is the LAN card slot number. CU x y z — COURTESY UP Port or ports When you use the CU command to specify ports, the Octel 200/300 tries to initialize and cancels forwarding for the ports specified. If no port is specified, the message server tries to initialize and cancels forwarding for all ports.
6-10 Installation and Maintenance Volume Miscellaneous Commands Use these miscellaneous commands as described. Octel 200/300 Command Basic Definition APURGE x y z Starts the message purge function, if Automatic Message Purge is not already in process. This command allows you to specify purge thresholds, with the same restrictions enforced by UPDATE for the message server and CSTAT parameters.
Maintenance Commands 6-11 Command Basic Definition FINDMBOX For Digital Networking, to ensure that a mailbox number is unique in a domain, searches for a mailbox in the local USER Table, local Network Name Table, and in the uniform numbering plan domain. The command then prints a status message of the results of each search.
6-12 Installation and Maintenance Volume Command Basic Definition LANG (continued) SPEAK DAY BEFORE MONTH Modify this option to YES to cause the server to speak the day before speaking the month. For example, “Fifth of April.” SPEAK NAME BEFORE “ONE MESSAGE WAITING” PHRASE Modify this option to YES to cause the server to speak the name of the message recipient before the prompt “there is one new message for . . .
Maintenance Commands 6-13 Command Basic Definition MBLOCK MBLOCK msg number Mark or unmark an existing message as being unplayable, system-wide. The message is not deleted from the system or any mailboxes as a result of issuing this command. If a message is marked as unplayable, when an attempt is made to play the message, the server responds with the announcement: This message has been marked unplayable by the System Administrator. Please erase.
6-14 Installation and Maintenance Volume Command Basic Definition NAMESTAT Prints the status of the Dial-by-Name directory (Names Directory). Also provides overall figures for Dial-by-Name; that is, the number of local names stored and the number of network names stored. PASS x y PASSWORD There are three password levels. Each password can be a maximum of eight alphanumeric characters, 0−9 and A−Z.
Maintenance Commands Command Basic Definition PAT [X] PATCH [X] 6-15 You can implement fixes to the message server software using the PATCH command. System Parameter 298 — ENABLE PATCHING AT MAINTENANCE LEVEL must be set to YES to use this command. Encrypted patch files can be transferred from a Web site to the message server using the Kermit file transfer protocol. Refer to the Using Kermit section below. There are two naming conventions for patch files: PATsrrr.
6-16 Installation and Maintenance Volume Command Basic Definition The PATCH [X] command can be used as follows: - - - - - PATCH STATUS. Shows the status of all patches currently applied on the Octel 200/300, the patch number, the date the patch was applied, and the targets. If a patch is a special patch, sp* follows the patch number. This information is retained through all restarts. Following a reboot, patches that were applied to memory-only are removed from the status database.
Maintenance Commands Command Basic Definition PRT x PRINT TONE 6-17 Monitors and prints DTMF tones entered by the caller, the DTMF tones sent by the Octel 200/300 port, and the call-progress tones from the PBX to the terminal. This is a real-time command, and it can be initiated on only one port at a time. The information is not stored. In this command, x is the port to monitor. To exit the monitor mode, press Escape .
6-18 Installation and Maintenance Volume Command Basic Definition RESTA RESTART Restarts the CPU. All active ports and the modem are dropped. With the RESTA command, the software is not reloaded from the hard drive. The maintenance-level password is requested before restart is initiated. RESTA 2 RESTA 2 SDBG TRACE INTEGRATION Restarts the CPU, which reloads software from the hard disk. All active ports and the modem are dropped.
Maintenance Commands 6.2 6-19 DIAGNOSTICS The Octel 200/300 performs self-testing diagnostic programs that run continuously and do not interfere with normal message server operation. These tests locate faults in the message server and reduce the need for additional test equipment, circuit descriptions, and schematic diagrams. When errors are detected, they are logged into the Hardware Error Table, by error code, with the fault and its location described.
6-20 Installation and Maintenance Volume . The SINGLE DIGIT MENU MAX DIGIT: and PREFIX DIGITS: fields are for a Single Digit Menu that was created through the USER Table. Entries in these fields override any entries made in INFORMATION Table indexes 4 and 5, associated with the COS for the mailbox. The FLAGS: field describes the state that the mailbox is currently in. The following definitions are for the flags that might occur.
Maintenance Commands 6-21 STATUS The abbreviation or term listed in this column indicates whether a message is new (NEW), listened to (LSN), saved (SAV), or tagged for future delivery (FUT). MSG The message header number that the Octel 200/300 associates with a specific message is listed in this column. The message header number is a locator of where voice or fax data is stored on the hard drive. CRE This column contains a hexadecimal user number for the mailbox that created the message.
6-22 Installation and Maintenance Volume Number Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 Made by message command Forwarded message Reply message Greeting message Name message Broadcast message Message left after call to busy extension Message after no answer/vacant/Centrex Quick message Message left after greeting played or no extension defined Message came from network Return receipt message Message has been forwar
Maintenance Commands 6-23 Network Diagnostics Use the LIST NETWORK command to allow messages pending for analog locations to be listed. The diagnostic commands available for networking depend on whether the networking is analog or digital. Enter LIST NET Enter to allow messages pending for analog and domain locations to be listed. Whether listing an analog network location or a domain location, the screen displays the information in the same format. Beginning with S3.
6-24 Installation and Maintenance Volume Lists the hexadecimal header number of all messages waiting to be sent. Refer to the Message Status section in this chapter. Beginning with S3.0, this can also be the message priority for Network Delivery Schedules listed. MESSAGE # For Digital Networking, if the listing is for all domain locations, the header numbers of all messages in the domain waiting to be sent are listed.
Maintenance Commands 6-25 If the LIST NET command is followed by digits from the uniform numbering plan of a domain, the messages pending for all domain network locations are listed. For example, the command LIST NET 4, where the digit 4 is the first digit in the uniform numbering plan, gives exactly the same listing as LIST NET DOMAIN in the preceding example.
6-26 Installation and Maintenance Volume DOWN Entry The LAN is running normally. If a Courtesy Down is in progress, the message COURTESY DOWN IN PROGRESS is shown. When the LAN status is UP, the high-speed link status is given for each high-speed digital location, as follows. INITIALIZING Entry DOWN Entry - LOCATION The location name. - STATUS The status of the link to this location, which is either UP or DOWN. - LAN-PRTCL The Digital Networking Protocol level of the other system.
Maintenance Commands 6-27 Table 6-1 FINDMBOX Messages and Descriptions Status Messages Description FOUND IN LOCAL USER TABLE The mailbox exists in the local USER Table. NOT FOUND IN LOCAL USER TABLE The mailbox does not exist in the local USER Table. FOUND IN LOCAL NETNAME TABLE, EXISTS IN XXXXXX The mailbox is found in the local Network Names Table, which says that it exists in XXXXXX. NOT FOUND IN LOCAL NETNAMES TABLE The mailbox was not found in the local Network Names Table.
6-28 Installation and Maintenance Volume Print LAN Status Use the DCSTAT command to print the status for all digital networking channels, for only the LAN channel specified, or for a range of digital networking channels specified. With the C option, you can continuously print the status for the digital networking channel number specified.
Maintenance Commands 6-29 To use the CMD PING command, at the @ prompt, enter: CMD x PING y Enter where x is: the slot number in which the LAN card is installed where y is: the IP address of the device to which the test ethernet packet is sent . For additional Networking diagnostic information, refer to the Networking volume, Digital Networking chapter, Network Maintenance and Troubleshooting section. The CMD PING command sends a low-level ethernet packet to the address specified.
6-30 Installation and Maintenance Volume Port Configuration Status Use the LIST PORT command to list the current configuration status for a port. At the @ prompt, enter: L PO x Enter For this command, x represents the port number. When a port is configured to use different INFORMATION Tables, only current information is displayed. The following example shows various items that can be displayed, including those added by optional feature packages.
Maintenance Commands 6-31 The following is an example of the PRTMAP command with ATT75 assigned: @PRTMAP SYSTEM PORT ID= 0 1 2 3 4 ID= 0 5 SLOT PORT EXTN INTEGRATION SLOT/UNIT 1 1 1 1 1 2 3 4 121 122 123 124 10/1 10/2 11/1 11/2 10/1 10/2 11/1 11/2 10/1 10/2 2 1 125 10/2 Floppy Disk Drive Diagnostics Use the floppy disk drive (FD) diagnostic command TEST FLOPPY 1 to isolate faults to the disk, floppy disk drive, or floppy disk controller.
6-32 Installation and Maintenance Volume Hard Disk Drive Diagnostics (DEX) The purpose of the DEX command is to “exercise” the disks; hence its name Disk EXerciser. Because only a small percentage of disk sectors are accessed in the course of normal operation and disk-error handling cannot be performed for any sectors that are never accessed, DEX provides an orderly and efficient means to read all disk sectors.
Maintenance Commands y = REGION 6-33 This argument specifies which regions to test: 1 = Critical sectors 2 = File system 4 = Prompts 8 = Message headers 10 = Voice data Enter = All regions Voice drives have two types of regions, Critical sectors and Voice data. When running DEX to test all regions for all system and voice drives (that is, DEX FF), invalid regions of the voice drives are ignored, but the corresponding regions on the system drives are exercised. .
6-34 Installation and Maintenance Volume @VCU Connecting to VCU VCU 1.
Maintenance Commands 6-35 Tone/DTMF/Beep Test Use the TEST LINE 1 command to test line 1. To run the test, turn the terminal or teleprinter ON. At the @ prompt, enter: TE L 1 Enter This test runs in sequence on each of the installed ports. Use the TEST LINE 5 command to test line 5 for a specific port. At the @ prompt, enter: TE L 5 x Enter For this command, x is the specific port number in HEX. A hybrid transformer is used on the LIC to check tone generation and detection circuitry.
6-36 Installation and Maintenance Volume Ring-Through Test The ring-through test runs only on demand and should be used only when the Octel 200/300 is initially installed or when it is known that no calls are being processed. The ring-through test performs the following sequence: 1. Seizes a port 2. Waits for dial tone from the PBX 3. Sends digits to a port using the extension number entered in the SLOTS Table 4.
Maintenance Commands 6-37 Port Status The command PORT STATUS displays the current state of the installed ports. At the @ prompt, enter: PS Enter The message server responds with the current state of each installed port.
6-38 Installation and Maintenance Volume Table 6-2 Abbreviations for Channel/Port State (continued) Port State Description Abbreviation Octel 200/300 S.4.1 EXT EXIT ERR LINE CARD FOR PORT HAS REPORTED A FATAL ERROR FAX FAX BOARD CHANNEL STATE FGT FORCED GREETING RECORD FNM FORCED NAME RECORD FXA PRINT ALL FAX FXC FAX CONNECT (RECEIVE/SEND) FXO FAX MAILBOX CONFIGURATION OPTIONS FXP FAX MAILBOX PRINT OPTIONS FX.ALC ALLOCATED FAX CHANNEL FX.CDN COURTESY DOWN FOR FAX CHANNEL FX.
Maintenance Commands 6-39 Table 6-2 Abbreviations for Channel/Port State (continued) Port State Description Abbreviation OMR OCTELNET MESSAGE RECEIVE OMS OCTELNET MESSAGE SEND QAD COLLECTING AN ADDRESS FOR A QUICK MESSAGE QCK RECORDING A QUICK MESSAGE OR MESSAGE AFTER CALL PAC PERSONAL ASSISTANCE CONFIGURATION PDL PERSONAL DISTRIBUTION LISTS QS1 QSIG TRANSFER IN PROGRESS − STATE 1 QS2 QSIG TRANSFER COMPLETION − STATE 2 RDY WAITING FOR COMMAND AT READY RNM USER RECORD OWN NAME SCR SCRI
6-40 Installation and Maintenance Volume Use the LIST HARDWARE command to list the Hardware Error Table after testing the alarm or enabling remote access. At the @ prompt, enter: L H Enter The Octel 200/300 prompts *** ALARM HAS BEEN GIVEN *** to indicate an alarm test was performed. The command CLEAR HARDWARE clears this test message. At the @ prompt, enter: C H Enter Caution! .
Maintenance Commands 6-41 @TE A Message server calls string entered in System Parameter 31 “Beep, beep, beep. This is an alarm from number 123. Error Type O has occurred. Press star to confirm or press pound for modem access.” Stop call DISCONNECT Call disconnects after 1 minute. Message server retries call every 10 minutes, until acknowledged.
6-42 Installation and Maintenance Volume System Forwarding The forwarding string entered in System Parameter 45 — SYSTEM-RELOAD FORWARD STRING, is automatically sent if the Octel 200/300 reloads for any reason. During this time, calls are not accepted for several minutes, while an automatic check is performed on the database. If forwarding strings are not set up, incoming calls receive a ring-no-answer until the message server is ready.
Maintenance Commands 6-43 If only one port is specified, the Octel 200/300 tries to initialize and cancel forwarding for only the port specified. If a range is specified, the message server tries to initialize and cancel forwarding for all ports in the range. If no port is specified, the message server tries to initialize and cancel forwarding for all ports. If a port is successfully initialized and forwarding is canceled, it goes to the IDL state.
6-44 Installation and Maintenance Volume @L F −−−−−−−−−−−−−−−− SYSTEM SOFTWARE RELEASE S.x.x.
Maintenance Commands Ports This rows lists the types of ports installed. - - The Analog row refers to the 4- and 8-port LIC. If the 4- and 8-port line cards are not controlled by Capacity on Demand (COD), the Authorized column is empty. The Fax row is the number of fax-application-processor channels installed. If the fax card is not controlled by COD, the Authorized column is empty. . - - Mailboxes - - - The DSP row shows the number of DLC16 and ILC12 ports authorized, used, and installed.
6-46 6.3 Installation and Maintenance Volume APPLICATION DELAYS Application delays are timing values set in the Octel 200/300. Some of these delays are used to detect the tone cadence that the PBX provides to the Octel 200/300. The tone cadence indicates a specific call condition; for example, a ringback tone indicates that the called extension is ringing, and a busy tone indicates that the called extension is busy.
Maintenance Commands 6-47 Start of Transfer Dial extension digits and begin looking for tone patterns Do the tones comply with ranges set by delays 49, 50, 51, or 52? NO The call is considered answered YES Is System Parameter 26 set to YES? Double Interrupted Ringback Do the tones comply with Indexes 61, 62, 63, 64, 65, 66, 67,or 68? YES NO Ringback Do the tones comply with ranges set by delays 53, 54, 55, or 56? NO YES YES The phone rings, monitor ringback (Information Table Index 7) The p
6-48 Installation and Maintenance Volume How To Modify Application Delays You should only modify those application-delay indexes for PBX tones that fail. Before modifying an application-delay index, use the PRT (PRINT TONE) command and COS Attribute 70 — MEASURE PBX TONES, to determine the correct timing value. Use the following steps: 1. Assign COS Attribute 70 to a test mailbox that has an extension number for a telephone set located near the terminal.
Maintenance Commands @PRT 1 IN−2 IN−2 IN−0 FLASH EXPECT DIAL TONE 420 MS T ON 600 MS DIAL TONE DIAL−2 DIAL−2 DIAL−0 2620 MS T ON 1000 MS T OFF 2880 MS T ON 980 MS T OFF 2920 MS T ON 790 MS ANSWER 6-49 The caller enters DTMF digits. The Octel 200/300 monitors tones for dial tone. Dial tone is detected. Octel 200/300 dials DTMF digits. Octel 200/300 ignores the first tone change. Octel 200/300 monitors call progress tones from the PBX to determine the status of the called extension.
6-50 Installation and Maintenance Volume PBX Tone ON 1 2 1200 ms 800 ms 1200 ms 3 1000 ms 980 ms 4 5 6 1200 ms 800 ms 790 ms 800 ms 2920 ms 2800 ms 3400 ms 2880 ms 2800 ms 3400 ms PBX Tone OFF 1 Maximum Tone ON (53) Minimum Tone ON (54) 3 Actual Time Tone ON 2 Answer Condition 4 5 6 Actual Time Tone was OFF Minimum Tone OFF (56) Maximum Tone OFF (55) Figure 6-3 Ring/No Answer Tone-Timing Failure 9. Modify the required application delays.
Maintenance Commands 6-51 Application Delays for Call Processing 8 WAIT AFTER OFF HOOK BEFORE GIVING PROMPT Application Delay 8 causes a delay between the time the port goes off hook and the time the greeting or system prompt is played. Use — If the PBX is slow in sending the speech paths through, it could cause greetings or prompts to be clipped (only part of the greeting or prompt heard). Modify Application Delay 8 to delay for a longer time before the message server plays the greeting or prompt.
6-52 Installation and Maintenance Volume 111 INTERDIGIT TIMEOUT WHILE WAITING FOR DTMF CALL RECORD The length of time that the message server waits for subsequent DTMF digits of an enhanced DTMF in-band call record. After the message server receives a DTMF digit of a call record, this timer starts. If the time ends before receiving another digit, the message server assumes that the PBX is finished sending digits.
Maintenance Commands 51 6-53 MAXIMUM TONE OFF PERIOD FOR ANY TONE This delay must be set to a value equal to the largest value for any of the following delays in the Application Delay Table: 55, 65, 67, 71, or 75. Use — When the message server looks for a ringback, busy, or fast-busy tone, it uses this delay to determine whether the TONE OFF is a valid silence period. If the TONE OFF is greater than this delay, the message server assumes an answer condition has occurred. .
6-54 Installation and Maintenance Volume Application Delay indexes 61 through 68 are used only if System Parameter 26 is set to YES. 61 DOUBLE INTERRUPTED RINGBACK MAXIMUM TONE ON LONG PERIOD The longest delay that a TONE ON, of the long TONE ON period, can be to qualify as a double interrupted ringback. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a double interrupted ringback.
Maintenance Commands 66 6-55 DOUBLE INTERRUPTED RINGBACK MINIMUM TONE OFF LONG PERIOD The shortest delay that a TONE OFF, of the long TONE OFF period, can be to qualify as a double interrupted ringback. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a double interrupted ringback. If the TONE OFF is shorter than this delay, the message server assumes that it is not a double interrupted ringback.
6-56 Installation and Maintenance Volume 73 FAST BUSY MAXIMUM TONE ON PERIOD The longest delay that a TONE ON can be to qualify as a fast-busy tone. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a fast-busy tone. If the TONE ON is longer than this delay, the message server assumes that it is not a fast-busy tone. 74 FAST BUSY MINIMUM TONE ON PERIOD The shortest delay that a TONE ON can be to qualify as a fast-busy tone.
Maintenance Commands 6-57 Using UPDATE to Modify Application Delays You can use UPDATE to modify specific application delays. When you modify an application-delay index, enter the new value in milliseconds, rounded to the nearest 20 ms. Use the UPDATE program as follows: - List the current values in the Application Delay Table - Modify the values List Command .L APP Use the LIST command to list the current values in the Application Delay Table. The message server prompts for an individual delay.
6-58 Installation and Maintenance Volume .M APP Enter APPLICATION DELAY index. MOD:8 Enter new value (in MILLISECONDS) for APP DELAY 8. Note: Will be rounded to the nearest 20 MSEC. (0−1310700 MSEC, (0 means Infinite, empty line = 800 MOD:1000 DELAY set to 1000 MSEC. Caution! Octel 200/300 S.4.1 ) Changing an Application Delay from a nonzero value to zero should never be done. A zero value sets an infinite timeout that could result in permanently locking up a port.
Maintenance Commands 6.4 6-59 MESSAGE BLOCK AND MESSAGE PURGE Voice and fax messages can be marked as unplayable with the MBLOCK message block command. Messages can be deleted on a mailbox-by-mailbox basis or from every mailbox in the message server with the MPURGE message purge command. To block or purge a message, the message header number must be identified.
6-60 Installation and Maintenance Volume A message that is marked as unplayable can be unmarked. To unblock a message so that it can be played again, at the @ prompt, enter: MBLOCK x N Enter In this command, x is message header number, and N indicates that the message is to be unblocked. The message server responds with a request to confirm this command.
Maintenance Commands 6-61 MPURGE Command Usage A message that has been recorded and sent can be deleted from one or all mailboxes in the message server. From all mailboxes, the MPURGE command first initiates an MBLOCK command so that, while the message server is searching each mailbox for an occurrence of the message, mailbox holders cannot play that message. The search that occurs after the MBLOCK command is issued can take some time to be executed.
6-62 Installation and Maintenance Volume The command can be canceled by entering printed: Escape . The execution pauses, and the following message is ABORT MPURGE (AND LEAVE MESSAGE UNPLAYABLE) . ARE YOU SURE YOU WANT TO DO THIS? Y @ Enter Y to abort the message purge. If the message purge is aborted, all messages that have already been queued for deletion are deleted.
Maintenance Commands 6-63 MBLOCK and MPURGE Considerations - - - - - PB60019−01 Blocked messages (explicitly by MBLOCK or implicitly by an all-mailbox MPURGE) are not automatically deleted from the message server. The space used by the message and the associated header become available for reuse when the message server is restarted. If a message has been forwarded, the forwarded instance is not automatically deleted by the MPURGE command. Make the message unplayable using the MBLOCK command.
7 LOG COMMANDS Chapter Content 7.1 7.2 7.3 7.4 7.5 7.6 LOG Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Log Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Call Processing Trace (CPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide LOG Commands Command Information LOG x y Displays log option and log to be traced. LOG ? Displays all log options: PR, BE, PF, MF, ST. LOG PR [log type] Lists filters for each log type. Enter the log options and filters to control the output format and record selection criteria. LOG BE x Sets the beginning time for the CDR or MAC log. Once the begin time is set, records collected before this date are no longer accessible.
Log Commands 7-1 7.1 LOG COMMAND Use the LOG command to trace information about specific events for - Call Processing Trace (CPT) activities - Call Detail Record (CDR) log activities - Moves, Adds, and Changes (MAC) activities - Network Namesend activities (NAM) - Server Activity Trace Log (SAT) The Octel 200/300 displays the collected data according to specific filters that can limit the time interval for which activities are logged.
7-2 Installation and Maintenance Volume PR Option: Print Log Files Use the PR option to list filters for each log type. These filters designate the records that can be collected and displayed. To use this option, enter: LOG PR [log type], The OctelR 200/300 prompts for print options and filters to control the output format and record selection criteria. Enter the desired combinations of print options and filters in the command line.
Log Commands 7-3 - - - \ (backslash) Before pressing Enter , you can enter a backslash (\) to designate that additional print options or filters follow on another line. If the print options and filters designated are longer than one line, the backslash connects the additional line to the command string. The backslash can also be used at any time in the line to segment criteria to identify print options or filters requested easily. Mask Not used at Maintenance level.
7-4 Installation and Maintenance Volume ST Option: Print Status of Log Files Use the ST option to show the beginning time and the time of the first record presently in the log. For CPT, the log begins when the Octel 200/300 is first installed and when it is reinstalled because of a software upgrade. For CDR or MAC, you can use LOG BE option to alter the begin date. You can use the ST option with all five log types (PR, BE, PF, MF and ST).
Log Commands 7-5 7.2 CALL PROCESSING TRACE (CPT) The Call Processing Trace (CPT) logs all call processing and messaging activities and events to one file on the hard disk drive. The CPT logs events for the following activities: - Mailboxes - Ports - Network locations (Analog and Digital networking activities are logged separately.
7-6 Installation and Maintenance Volume Printing the CPT Log The CPT log is printed in the same format for both commands (L T or Log PR CPT). The content of each record varies according to the type of activity traced, but similar data are printed in the same column. MM/DD/YY MM/DD/YY MM/DD/YY HH:MM:SS 11:58:34 11:58:34 PRT TYPE MSG MSG EVENT REMOVED FREED AUX MBX/EXTN MSG# SL U L SOURCE 6013 68f9 NO_TALK 696d The following explains each column.
Log Commands 7-7 Table 7-1 Trace Activity Types PB60019−01 Type Description PORT Port activity FAX_CHN Fax channel activity FAX_MSG Fax message activity MBX Mailbox activity MSG Message activity NET_MSG Network message activity LAN_IN Request received by this server from the LAN LAN_OUT Request sent from this server to the LAN LAN_MSG Message activity initiated by the LAN LANLOST LAN has lost communication LANSYNC LAN has synchronized communication LAN_CTY Courtesy operation (UP
7-8 Installation and Maintenance Volume Using the List Trace Command The L T (List Trace) command displays CPT activities. There are seven activities you can trace. Each activity is logged separately. At the @ prompt, enter: L T @L T 1 2 3 4 5 6 7 Enter ALL ACTIVITIES MAILBOX ACTIVITY PORT ACTIVITY LOCATION ACTIVITY MESSAGE ACTIVITY INTEGRATION ACTIVITY AP/VSA ACTIVITY SELECT TRACE TO BE LISTED. (1 − 7 EMPTY LINE = EXIT).
Log Commands 7-9 Option 1: All Activities Select 1 to display All mailbox, port, location, message, integration, and Works for Serenade activities.
7-10 Installation and Maintenance Volume @L T 2 Enter mailbox (Empty line = ALL) :4720 Enter start time : Year Month Day Hour Minute or C : MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX 04/05/00 10:05:19 MSG PUT_IN FWD_RNA 04/05/00 10:05:19 009 MBX MSGWAIT SET 04/05/00 10:34:50 029 MBX LOGON 04/05/00 10:34:50 029 MBX HAS_MSGS 016 04/05/00 10:34:50 029 MBX NEW_MSGS 001 (continuous) MBX/EXTN MSG# SL U L SOURCE 4720 0359 4720 4720 4720 4720 Option 3: Port Activity Select 3 to display port activity.
Log Commands 7-11 @L T 4 Enter location (Empty line = ALL) :6620 Enter start time : Year Month Day Hour Minute or C (continuous) : MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# SL U L SOURCE 04/05/00 09:43:05 NET_MSG PUT_IN 6620 7A8D 04/05/00 09:44:16 NET_MSG PUT_IN 6620 7A91 04/05/00 09:44:45 NET_MSG SENT 6620 7A8D Option 5: Message Activity Select 5 to display message activity. To display all message activity, leave the Enter Message: field blank.
7-12 Installation and Maintenance Volume @L T 6 Enter start time : : MM/DD/YY HH:MM:SS 04/05/00 09:56:23 04/05/00 09:57:49 04/05/00 9:57:54 04/05/00 09:58:16 Year Month Day Hour Minute or C (continuous) PRT 040 041 040 043 TYPE INTG_C INTG_C INTG_C INTG_C EVENT FWD_INT DIR_EXT ONHOOK FWD_EXT AUX BUSY MBX/EXTN MSG# SL U L SOURCE 4373 09 1 4 1705 800 10 1 1 09 1 4 NO_ANSWER 4334 10 1 3 100 Option 7: Aplink Activity Select 7 to display Works for Serenade system activity.
Log Commands 7-13 Filters In addition to the LOG print options that control the output format, specific filters and arguments can limit the output to only those activities that match the set of search criteria. A filter need not be specified and, in some cases, the filters can be partially specified. Only values that match specified filters display. - - - - - - - - - - - Port filter, PR [port number] Displays port activities. You can display all ports or a specific port.
7-14 Installation and Maintenance Volume Examples Using LOG PR CPT You can use the LOG command to trace specific information. Use print options, such as the start time (S) or end time (E) along with any combination of filters. At the @ prompt, enter: LOG PR CPT Enter Print options and filters display.
Log Commands 7-15 Message Activity To print message activity currently in the CPT log using the LOG command, at the @ prompt enter: LOG PR CPT Enter To list all messages or specify a specific message number, enter the filter MS. In this example, this command displays all records for message 3000, from the beginning of the log to the end.
7-16 Installation and Maintenance Volume Examples Using LOG PR CPT for Untraced Activities The following examples use the LOG PR CPT command to display activities that cannot be traced using the L T command. LOG for Digital Networking (LAN) You can use the LOG command to review the timing and sequence of all high-level communication to and from the LAN for digital networking.
Log Commands 7-17 Example of LANLOST Type Entries In this example, the start time (S) is specified as 00 4 21, and the type of filter (TY) is specified as LANLOST. This example displays all log entries that have LANLOST in the TYPE column.
7-18 Installation and Maintenance Volume Example of LAN Channel Number In this example, the start time (S) is specified as 00 4 21, and the type of filter (PR, for port) is specified as 101. This example displays all log entries for activities on LAN channel 1, and it shows message number 10B3 sent to number F68.
Log Commands 7-19 @LOG PR CPT Specify Print Option(s): ”S”tart
7-20 Installation and Maintenance Volume Other LOG Examples In this example, use the LOG PR CPT command to print all entries in the CPT trace log for messages being deferred for mailbox 4999 from 11:00 a.m., July 8, 2000, to 3:00 p.m., July 9, 2000.
Log Commands 7-21 7.3 CALL DETAIL RECORD LOG The Call Detail Record (CDR) Log collects call processing transaction data in a log file on the Octel 200/300. Each time a transaction is concluded, its outcome status is logged in the CDR log file. The file containing these transaction records can be used for billing or maintenance purposes. As a maintenance tool, the CDR log can be used to optimize Octel 200/300 applications or to identify security violations.
7-22 Installation and Maintenance Volume Table 7-2 Transaction Type Descriptions Transaction Type (XACTIN) ALOUTC S.4.1 Alarm outcall APIN ACP call in (Works for Serenade). APOUTC ACP outcall (Works for Serenade). CALATT Call to assistance (0) − dialed. CALATD Call to assistance (0) − default. CALDID DID call to mailbox through DID module. CALEXT For the VMX 5000 User Interface, 001 is used to transfer to a local extension.
Log Commands 7-23 Table 7-3 Descriptions of the CDR Status That Can Be Logged Status OK PB60019−01 Description All’s well condition (for example, call answered, logon successful). AFWD All calls forwarded. APXF Transfer control to ACP (Works for Serenade). BADP Invalid password. BADU UID logon failed, because the incorrect user ID entered. BADM Invalid mailbox number. BLOK Call blocked. BUSY Busy. CNTU Number of messages erased and sent during logon. DIR Direct call to message server.
7-24 Installation and Maintenance Volume You can use two commands to configure CDR: - - LOG The LOG command defines which transactions are retained in the log. Use the LOG command to set, clear, and display the transaction types and status types collected in the CDR log file. CDR The CDR command indicates the portion of the retained data that is to be displayed.
Log Commands 7-25 - - PRT Contains a three-digit designation, starting with 0, of the port that each transaction came in on. For digital networking entries, this entry is always 000. DURATN Lists the number of hours/minutes/tenths of minutes for each transaction. The duration of an event, reflected in a CDR log that is not designated to be logged is included in the first CDR log entry associated with the call.
7-26 Installation and Maintenance Volume Configuring the CDR Log Records are not saved until the CDR log is configured to save the transaction records. Use the LOG command to save the combinations of transaction types and status values. The transaction type indicates the specific type of calling event to log (for example, call to a mailbox, call to a personal assistant). The status indicates what happened when a call was placed or a message delivery was attempted.
Log Commands 7-27 Transaction Types To set specific transaction types, at the > prompt, enter the type of transaction and the status value. Refer to Table 7-2 and Table 7-3 for the correct abbreviations, or use the LOG PF CDR command to display the CDR log status and view the abbreviations. Refer to the Displaying CDR Type and Status Configuration section. A transaction type and a status value can be partially specified.
7-28 Installation and Maintenance Volume Displaying CDR Type and Status Configuration The transaction types and status values, both those enabled and disabled, modified by the LOG MF CDR command can be printed. To print a single transaction type or all transaction types currently being collected in the CDR log file, at the @ prompt, enter: - LOG PF CDR Enter @LOG PF CDR Specify Filters to PRINT: <”E”nable or ”D”isable> Empty line when done. ESCape to abort.
Log Commands 7-29 Displaying Call Detail Records Use the CDR command to display the CDR log file and to specify which parameters to show.
7-30 Installation and Maintenance Volume Setting Display Specifications The fields for setting the CDR display specifications, including log file management, are described below.
Log Commands 7-31 - End Time, E [YY MM DD HH MM] Displays CDR data ending at a specified time other than the last record currently in the log. To select a particular end time, at the @ prompt, enter: CDR E [YY MM DD HH MM] @CDR E 00 09 07 You can specify an end time with or without a start time. If no start time is specified, the CDR log is displayed from the logical begin time to the end time specified.
7-32 Installation and Maintenance Volume To see the current logical begin time To print records from the current logical begin time to 6:00 a.m., January 15, 2000 To reset logical begin time @CDR W LOG FILE WRAPPED LOG FILE BEGINNING TIME IS 01/01/00 12:01:00 TIME OF FIRST RECORD IN LOG IS 01/01/00 08:25:03 @CDR E 00 01 15 06 00 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX 01/01/00 10:42:07 TIMEST OK . . .
Log Commands 7-33 Display Filters You can use seven filters to specifically define the type of information that displays in the CDR log. Multiple filters can be used in a command line, but each filter can appear only once. However, if only the first letter or two of the transaction type or status value is entered, all transaction types or status values beginning with the letter entered are filtered. If no filter is specified, all information is displayed.
7-34 Installation and Maintenance Volume @CDR XA CAL PR 009 MM/DD/YY HH:MM:SS 11/22/00 12:04:55 *11/22/00 12:05:14 11/22/00 12:12:13 XACTIN CALMBX CALFLX CALMBX STAT GRET QUE BUSY MS ME PRT DURATN MAILBOX 00 009 0:00.1 7777 00 009 0:00.3 8103 01 009 0:01.
Log Commands 7-35 Table 7-4 Information Logged by Transaction Type Transaction Type T pe Field MS ME COS MAILBOX CALLER DESTINATION RTE ALOUTC APIN APOUTC n CALATD n n CALATT n n CALDID n n CALEXT n CALHLP n CALIMM n CALINT n CALMBX n n CALNXT n n CALPA n n CALPAD n n CALSDM n n n n COSOVR n n n FAXDLV n n FAXEDT n FAXQCK n FAXRCV n n n FAXSND LOGON n n n n n LPOUTC n MODEM MWOUTC n OFOUTC n NTCHEK n n NTMSGD n NTMSGN n NTMSGR n NT
7-36 Installation and Maintenance Volume CDR Size by Transaction Type The Octel 200/300 allocates 2MB of disk space for CDR events, and records a time stamp (TIMEST) every 2K. Each call record requires from 10−18 bytes, depending on the number of digits in the mailbox. Table 7-5 shows the length of call detail records by transaction type. Table 7-5 Call Detail Record Size by Transaction Type Transaction Type (XACTIN) Record Size (Bytes), Fixed Portion ALOUTC 9 0 APIN 9 0 APOUTC 9 1...
Log Commands 7-37 To estimate how many days the CDR records can be stored before the buffer becomes full and the log file wraps, perform the following steps for each transaction type enabled: 1. Multiply the number of mailbox holders by the average number of times per day that the mailbox registers activity for the transaction types logged. 2. Using Table 7-5, calculate the number of bytes used per transaction type record logged; include 1 byte for each 2 digits in the mailbox number. 3.
7-38 Installation and Maintenance Volume Fax Transactions This example shows a CDR log for all fax transactions. The CDR command shows the column length set to 132 (L 132), which is required to see the DESTINATION and RTE columns.
Log Commands 7-39 MWN Attempts Encountered Fast Busy This example shows a CDR log for a port that encountered fast-busy while attempting a message waiting notification outcall. @CDR XA MWOUTC ST MM/DD/YY HH:MM:SS 02/10/00 14:12:32 02/10/00 14:13:09 02/10/00 14:19:21 FBSY XACTIN MWOUTC MWOUTC MWOUTC STAT MS ME PRT DURATN MAILBOX FBSY 012 0:00.0 4428 FBSY 012 0:00.0 2065 FBSY 012 0:00.
7-40 7.4 Installation and Maintenance Volume NAMESEND ACTIVITY TRACE LOG The Namesend Activity Trace Log collects Namesend propagation transaction data for Digital Networking in a log file. This log includes all activity associated with names propagation, including the following: Recorded names received from and propagated to a location using Namesend - Additions, deletions, and modifications to the queue of names that are pending propagation, the Netnames Table, and the Dial-by-Name Directory. - .
Log Commands 7-41 - - - - - Event, EV [EVENT] Displays a specific event. The events that can be specified and their correct spelling are listed in Table 7-7. Only one event can be specified at a time. Auxiliary, AU [AUXILIARY] Displays supplemental event activities. The supplemental activities that can be designated and their correct spelling are listed in Table 7-7. Only one supplemental event can be specified for each event.
7-42 Installation and Maintenance Volume Table 7-7 Event and Aux Activities in Namesend Activity Log TYPE EVENT QUEUED ADMIN DEQUEU Octel 200/300 DESCRIPTION AUX DESCRIPTION Addition to the queue of names pending by administrator. SUCCESS Q_FULL FAIL Success. Queue is full. An error was encountered on the remote side. Remote side will have a software error or hardware error. ADDASC An alphabetic name (ASCII) was added. SUCCESS Q_FULL FAIL Success. Queue is full.
Log Commands 7-43 7.5 MOVES, ADDS, AND CHANGES LOG Many configuration changes made in the INSTALL program, in the UPDATE program, and within the mailbox are recorded in the Moves, Adds, and Changes log. With the MAC log, you can use the following commands: - - - LOG PR MAC Displays all activities in the MAC log or sets filters for specific records to be displayed. LOG BE MAC Sets the beginning date and time for the MAC log.
7-44 Installation and Maintenance Volume SYSTEM PARAMETER Table The following system parameters are entered in the MAC log, if they have been modified. The system parameter index number is displayed in the ATTR field. - 145 — APPLICATION PROCESSOR ERROR MAILBOX - 147 — NAMES DIRECTORY MAILBOX - 156 — APPLICATION PROCESSOR MESSAGE POOL EM LIST - 199 — NET: CREATOR MAILBOX FOR RETURNED MESSAGES An example of a system parameter modification entry to the MAC log follows.
Log Commands 7-45 MM/DD/YY 01/15/00 01/15/00 01/15/00 HH:MM:SS 14:28:25 14:30:55 14:31:15 BY UPDT UPDT UPDT ACT REC MOD USER MOD DIST DEL USER ID 300 302 300 ATTR NAME NAME NAME VALUE NEWTON JAMES CUSTOM PROMPT Table When you modify a CUSTOM PROMPT Table, the MAC log enters the changes by language. - The entry in the REC field for changes to the CUSTOM PROMPT Table is LANG. - The ID field is the number of the language changed.
7-46 Installation and Maintenance Volume INFORMATION Table When you add, modify, or delete an INFORMATION Table, the changes are logged in the MAC log. The ATTR field can display ATTR Description TYP Type of INFORMATION Table added or deleted. M is mailbox; P is port. INTCP The Intercept mailbox is changed to the mailbox listed in the VALUE field. GRT The Greeting mailbox is changed to the mailbox listed in the VALUE field.
Log Commands 7-47 When you add a new mailbox number to the USER Table, the first entry in the MAC log shows the mailbox and the COS added. Subsequent entries show other USER Table configurations for the mailbox. . When you create a mailbox and add an extension number, the ACT field displays MOD and the ATTR field displays EXTN.
7-48 Installation and Maintenance Volume When you add or modify the SELF network location number it is recorded in the MAC log. MM/DD/YY HH:MM:SS BY ACT 01/15/00 14:28:25 UPDT MOD REC ID ATTR SYS 01 SELF VALUE 88 System Distribution Lists The MAC log displays changes to system distribution lists, including the creation of an SDL or changes to the COS of an SDL pilot mailbox.
Log Commands 7-49 - - - BY Displays the application used to make a change to the configuration. Enter one of the BY names that follows to specify a specific application. BY Description UPDT Configuration change listed was made either in UPDATE or INSTAL. **** Message server actions can include, for example, saving the configuration file. USER A mailbox holder made changes directly in the mailbox AC Displays the action taken, such as add, modify, or delete a record.
7-50 7.6 Installation and Maintenance Volume SERVER ACTIVITY TRACE LOG The server activity trace (SAT) collects all the functional activity of the OctelAccess server on the message server into a log file. For each activity, the status of the activity and the mailbox or the message number acted on are collected. The SAT log can be used as a tool to review the OctelAccess server activity on the message server.
Log Commands 7-51 Table 7-8 SAT Log Activity Types Activity PB60019−01 DATA1 DATA2 ADD ONE PDL MEMBER Member mailbox number PDL number APPEN MBX MSG CCM reference number Message number CALL MBX Mailbox/extn digits Null CHECK FOR PDL OPTION Owner member mailbox number Null CLAIM NEW CALL Channel task name Session ID CLEAR MSG WTG Mailbox digits Null CLIENT ERR LOGGED Client error number (decimal) Null COMPLETE TRANSFER Mailbox digits to transfer to Null CONNECT TDM Channel task
7-52 Installation and Maintenance Volume Table 7-8 SAT Log Activity Types Activity Octel 200/300 DATA1 DATA2 GET MBX INFO Mailbox digits Null GET MISGINFOR BY MSG CCM Reference Number Message Number GET MSG POSITION Null Null GET MSGINFO BY IDX Mailbox digits Index GET ONE PDL Number of member returned PDL number GET TIME AND DATE Null Null GODIAL Mailbox digits Null GOT PBX ONHOOK Channel name Null GREETING CMD On/off/select Message number INITIATE TRANSFER Mailbox digits
Log Commands 7-53 Table 7-8 SAT Log Activity Types Activity PB60019−01 DATA1 DATA2 REPLACE PDL MEMBER New member mailbox number PDL number REQUEST REJECTED CSP request number(decimal) Null RESUME SPEAK Null Message number SAVE MBX MSG Mailbox digits Message number SEND FAX Null Null SEND MSG Null Message Number SESSION CLOSE Session ID Null SESSION OPEN Session ID Null SET LANGUAGES Prompt set Null SET MSG POSITION Position Null SET VOLUME Volume level Null SET/VALIDATE
7-54 Installation and Maintenance Volume Table 7-9 SAT Log SAT_Status Types Octel 200/300 STATUS DESCRIPTION SUCCESS Success FAIL Fail BADMSGNO Bad message number DTMFIN DTMF in LANDOWN LAN down OTHER −−− CALLP_BSY Target busy CALLP_FBSY Fast busy CALLP_RNA Ring-no-answer CALLP_VACANT Target CALLP_CXPORT Octel 200/300 message server calling itself CALLP_NODT Never received tone from message server INV_DATA Invalid data INV_STATE Invalid state INTERR Internal error BADDTMF
Log Commands 7-55 Table 7-9 SAT Log SAT_Status Types PB60019−01 STATUS DESCRIPTION NO_GREET Cannot turn on greeting MSG_FAIL Cannot save message DSK_FULL Disk full SILENCE Only silence/exceeds limit ONLY_DTMF Only DTMF MSG_NOT_EXIST No such message APPOOL_FULL AP mailbox pool full NO_POOL_CF No mailbox pool configured NO_FAX_PRT No FAX port NONE_AVAIL None available (for open session) ALERT_PM Information alert − new/purge message LINE_DROP PBX line drop SUCC_DTMF Record succee
7-56 Installation and Maintenance Volume Table 7-9 SAT Log SAT_Status Types Octel 200/300 STATUS DESCRIPTION DST_FAIL Destination mailbox fails COS Mailbox without OctelAccess COS RECWARN Record limit warning ILLGL_MBX Illegal mailbox − distribution list, network mailbox GOT_PRT Already allocated a port NO_TDM No TDM connection CLOSE_SESS Close session while busy TDM_ACTIVE TDM is still connected CLOSESS_INPROG Close session in progress STOPSPK Stopped speak operation NO GWAY No a
Log Commands 7-57 Table 7-9 SAT Log SAT_Status Types PB60019−01 STATUS DESCRIPTION PDL_OWNER_SDL PDL owner mailbox an SDL INV_COS_ATTR Invalid COS attribute PDLMEM_EXIST PDL member already in PDL PDL_FULL PDL already full PDLMEM_NINPDL PDL member not in PDL NO_PDLS PDL owner does not have any PDLs PDLMEM_IS_SELF PDL member is self FTP_CONN_CLOSED FTP connection is closed FTP_FILEOPEN FTP file open error FTP_FILE_RW_ERR FTP file read/write error FTP_NETWORK_ERR FTP network error Oc
Call Processing Trace Activities 7A-1 APPENDIX A CALL-PROCESSING TRACE ACTIVITIES The types of activities performed during call processing are shown in Table 7A-1, Trace Activity Types. Events and supplemental activities are show in Table 7A-2, EVENT and AUX Activities in the Call-Process Trace Log.
7A-2 Installation and Maintenance Volume Table 7A-1 Trace Activity Types Type Description INTGQRY Log the PBX query call record types INTGREP Log the PBX reply call record types CHKMBXQRY Log the PBX query to check the existence of a mailbox CHKMBXYES Log the reply “YES” to the check mailbox query CHKMBXNO Log the reply “NO” to the check mailbox query LINK_REQ Log the PBX query to check the link authorization LINK_REP Log the reply to the link supervision query CSP_IN Packet received from
Call Processing Trace Activities 7A-3 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry OctelNet ADMBALRSP DESCRIPTION The mailbox/alias response packet (administrative packet). This packet is the response containing alias information for the same mailbox as in the just-preceding administrative request packet. This packet is sent by the node and received by the base server.
7A-4 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry LAN ANLOGSTBY OctelNet ASCIINAME DESCRIPTION AUX Column Entry DESCRIPTION Indicates the change from LAN delivery to analog standby delivery (LAN, analog standby) . The MSG# column contains the number of the first message in the queue to be sent to the location for which analog standby was initiated. .
Call Processing Trace Activities 7A-5 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry FAX_MSG END_PLAY DESCRIPTION The playing of the message has ended. AUX Column Entry The CPT shows result codes for fax transactions in the AUX column. For fax messages, the AUX column is empty if the fax was successful. The most common result codes listed are for the END PLAY event.
7A-6 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry DESCRIPTION AUX Column Entry 1A 1B 1C 1D 1E 1F 20 END_RECRD Stop recording message. EX_AB_GRT Extended absence greeting. FAX_CHAN FAX_CONCT Fax connect information. FAX_CHAN FAX_INFO Fax message information. FAX_CHAN FAX_DELIV Fax delivery. LAN FAXDLV Indicates the delivery and receipt of a fax message at the receive and send sides. .
Call Processing Trace Activities 7A-7 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry DESCRIPTION AUX Column Entry DESCRIPTION HUNG_UP BAD_ADDR REC_ERR BAD_ADDR REC_ERR BAD_ADDR REC_ERR NO_TALK DTMF_REC EXTN_HDR NTNM_DEL NTNM_PRG NTNM_CLI FAX_FAIL FAX_ADEL FAX_ABRT MBX_MSG FREE_FROM Fax freed from (Reverse of ALLOC_TO). FUTR_MAKE Future delivery message made. FUTR_SENT Future delivery message sent.
7A-8 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry ONT_IN, ONT_OUT LSYN_RSP DESCRIPTION ONT_IN, ONT_OUT Octel 200/300 The final protocol level determined by the node (the lower level of that proposed by the base and that of the node), which is also in the packet, is printed in the SOURCE column. Message marked playable/unplayable. MARK_DEL Name is marked for deletion.
Call Processing Trace Activities 7A-9 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry LAN ONT_IN, ONT_OUT EVENT Column Entry DESCRIPTION AUX Column Entry MSGWAIT Request to turn message waiting on or off. MSGDLV Delivering one message of the chain. HAS_EXTN NO_EXTN This is the last message of a chain. MW_RESULT Result of attempt to set message waiting.
7A-10 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry RBLD_P DESCRIPTION Logged an inconsistency during pass 3 of the rebuild for the Names Directory. . ONT_ERR LAN RCV_FAIL Logged an OctelNet packet receive failure. An attempt to receive/decode an OctelNet packet failed.
Call Processing Trace Activities 7A-11 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry LAN SNMP_QRY SNMP information has been requested. SNMP_SND SNMP information has been sent.
7A-12 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry DESCRIPTION TRANSFER AUX Column Entry DESCRIPTION FLASH EXP_DT GOT_DT NO_DT DELAY Expect dial tone Got dial tone No dial tone USE_PORT ATTIC integration. UNKNOWN Call record in unknown format. VCUCONN Connect VCU software for message transfer. ONT_IN, ONT_OUT WKUP_REQ Wakeup request sent by the base server to the node.
Call Processing Trace Activities 7A-13 Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry CSP_IN EST_CONN Establish a connection CSP_OUT REQ_PORT Requewst a Serenade port HANGUP INIT_XFR DESCRIPTION AUX Column Entry DESCRIPTION Hangup a Serenade port Initiate a transfer COMPLE_XFR Complete the transfer RECONNECT Reconnect to caller CALL_MBX Call a mailbox/extension SPK_PRMPT Speak system prompts SPK_GRTG Speak greeting SPK_NA
7A-14 Installation and Maintenance Volume Table 7A-2 EVENT and AUX Activities in Call Process Trace Log (continued) TYPE Column Entry EVENT Column Entry CSP_IN CSP_OUT BREAK_TDM AUX Column Entry Received a fax message FAX_SEND Send a fax message FAX_LOAD Load a fax form into fax card memory FAX_MAKE Save fax card memory into fax document FAX_EDIT Place characters on a fax form CH−FORTDM Mark a channel available for TDM connetion CH_NOTTDM Indicate channel no longer used for TDM conn LOG_
8 SYSTEM ERRORS AND TRAFFIC PEGS Chapter Contents 8.1 8.2 8.3 Boot ROM Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Boot ROM Diagnostic Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Hardware Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide System Errors and Traffic Pegs Command Information L P Lists the traffic pegs C P Clears the Traffic Pegs Count Table BITTST x Converts hardware error data fields into bit sets. x = hexadecimal number L H Lists the Hardware Error Table. C H Clears the Hardware Error Table. Traffic Pegs Hardware Errors PB60019−01 Octel 200/300 S.4.
System Errors and Traffic Pegs 8.1 8-1 BOOT ROM DIAGNOSTICS When the OctelR 200/300 is loaded or reloaded (loss of power, system error, or a command), the CPU and other system modules execute a Power−on Selftest diagnostic, or Boot ROM diagnostic. The following describes how to access and interpret the boot ROM errors. The CPU diagnostic displays progress messages at the default baud rate of 9600. You can use an alternative baud rate: When locally connected, proceed as follows: 1.
8-2 Installation and Maintenance Volume CPU 486 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Model 300−6039−001 Step 27 Rev F1 32MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...PASSED TDM Crosspoint...PASSED Floppy...PASSED RTC...PASSED BIC...PASSED OCC...PASSED WDT...PASSED Control Bus Interface...PASSED Testing COMPLETED Booting from SCSI file XBOOT.
System Errors and Traffic Pegs 8-3 Boot Rom Diagnostic Errors An error message prints if errors are encountered. Table 8-1 is a list of possible boot ROM diagnostic error numbers, a description of each error, and the most likely cause. The error number is displayed in hexdecimal form. When a failed assembly is returned for repair, the specific error number provides additional information. When contacting your technical support center, indicate the boot ROM diagnostic error number.
8-4 Installation and Maintenance Volume Table 8-1 Boot ROM Diagnostic Errors (continued) CPU Error Octel 200/300 Severity Description CPU Likely Cause 01F UART 3 test error n CPU 020 UART 4 test error n CPU 021 Modem loopback error n CPU 022 TDM Crosspoint pattern test error n CPU 023 TDM Crosspoint address test error n CPU 024 Control Bus interrupt test error n CPU 025 Control Bus register test error n CPU 026 Control Bus shared memory pattern test error n CPU 027 Co
System Errors and Traffic Pegs 8.2 8-5 HARDWARE ERRORS The Octel 200/300 logs each hardware error, along with its date, time, and type, in the Hardware Error Table. This section explains how to read and interpret the information in the Hardware Error Table. It also suggests some probable causes and remedies. - The command LIST HARDWARE is used to list the Hardware Error Table. From the @ prompt, enter L H - The command CLEAR HARDWARE is used to clear the Hardware Error Table.
8-6 Installation and Maintenance Volume - PRIO. Indicates the priority level of the hardware error being reported. Each type of hardware error has been assigned an error priority level. Priority levels range from 0 to 3, with 0 being the lowest level and 3 the highest. Higher priority hardware errors overwrite lower priority errors if the Hardware Error Table is full. Always correct the highest priority errors first.
System Errors and Traffic Pegs 8-7 Alarm Relays The Octel 200/300 provides both major and minor alarm relays, which can be used to light an LED or sound an alarm. Refer to the Maintenance Commands chapter, Alarm Test section. In the event of a power failure, both of these relays close the contacts to indicate the power failure. Both relays remain closed during a subsequent restoration of power until the software boot process opens the relays.
8-8 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority 5: Ring Through TEST LINE 2 PORT Verify that extension numbers in the table are correct. Could be a problem in PBX extensions or LIC. 2 6: Floppy Disk Controller During read or write to floppy Clear Hardware Error Table, run TEST FLOP 1. Check cables. If errors repeat, replace CPU. 1 8: VCU Online Online diagnostic tests Replace VCU. Reboot message server.
System Errors and Traffic Pegs 8-9 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 12:CPU Parity Source Parity error occurred in CPU memory area. Remedy If error repeats, replace power supply unit. DATA-1 FROM I/O ADDRESS 6A (ERR.ADDR2) BIT 0, 1, 2 = CONTEXT REG IN USE ON ERROR DATA-2 FROM I/O ADDRESS 69 (ERR.ADDR1) HIGH ADDRESS ON PARITY ERROR DATA-3 FROM I/O ADDRESS 68 (ERR.
8-10 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy 05 = +12 MOTOR VOLTAGE MEASUREMENT IS OUT OF RANGE +11.40 TO +12.60 DATA-2 = SAME AS FOR 02 06 = +5 BATTERY VOLTAGE MEASUREMENT IS OUT OF RANGE +3.60 TO MINIMUM DATA-2 = SAME AS FOR 02 Priority 0A = −5 ANALOG VOLTAGE MEASUREMENT IS OUT OF RANGE −5.50 TO −4.
System Errors and Traffic Pegs 8-11 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy 23:PBX Integration Problem with the RS-232C link with PBX Check the RS-232C connections. If error repeats, contact your technical support center. 24:PBX Integration Problem with the integration card or RS-232C integration This error pertains only to certain integrated message server.
8-12 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 24:PBX Integration (continued) 06 = 07 = Source Remedy Problem with the integration card RS-232C integration This error pertains only to certain integrated message servers. The following outlines the probable cause and suggested remedy for that error, depending upon the DATA fields.
System Errors and Traffic Pegs 8-13 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 24:PBX Integration (continued) 08 = Source Problem with the integration card Remedy This error pertains only to certain integrated message servers. The following outlines the probable cause and suggested remedy for that error, depending upon the DATA fields.
8-14 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 24:PBX Integration (continued) 0C = Source Problem with the integration card DATA-1 = 04 = 05 = 07 = S.4.1 The remedy for the error depends on the DATA-1 values. For DATA-1 values not listed, call your technical support center. 3 Verify that the Works system hardware is correctly installed. Run Works system hardware diagnostics. Call your technical support center, if necessary.
System Errors and Traffic Pegs 8-15 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 27:Option Control Chip Error DATA-1 = DATA-2 = DATA-3 = DATA-4 = Source Problem with the OCC Remedy Contact your technical support center.
8-16 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority DATA-2 = 3D = 3E = 3F = 40 = 41 = 42 = 43 = 44 = DUAL PORT RAM READ/WRITE TEST FAILED DUAL PORT RAM VERIFY TEST FAILED STATIC RAM READ/WRITE TEST FAILED STATIC RAM VERIFY TEST FAILED UNEXPECTED INTERRUPT RECEIVED BY COPROCESSOR UNEXPECTED NMI RECEIVED BY COPROCESSOR COPROCESSOR EXECUTED A WILD JUMP TIMED OUT WAITING FOR COPROCESSOR READY 02 = TIMEOUT WAITING FOR CO
System Errors and Traffic Pegs 8-17 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source DATA-2 = DATA-3 = 00 = LSP SUCCESSFULLY STARTED 01 = SCSI ERROR WHILE LOADING LSP DATA-4 = ERROR CODE 02 = CARD TYPE IN SLOT DOES NOT MATCH CONFIGURED TYPE DATA-4 = CARD TYPE ACTUALLY INSTALLED IN SLOT 03 = CONTROL BUS ERROR − SLOT EMPTY OR CARD NON-RESPONSIVE 04 = FILE SYSTEM READ ERROR ACCESSING LSP IMAGE 05 = CARD IN SLOT REPORTS FATAL DIAGNOSTIC ERROR DATA-3 = SUPPLEMENTAL C
8-18 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy Priority Error Codes for all DATA values: 00 01 02 04 08 10 20 40 80 = = = = = = = = = FF = 34 Power-ON Diagnostic Error NO ERRORS DETECTED CHANNEL STATUS REGISTER ERROR CVSD DATA REGISTER BIT/ADDRESS ERROR A/D CONVERTER OR POWER DETECT ERROR CVSD ENCODING CIRCUIT ERROR DTMF SENDER, POWER LIMITER ERROR CVSD DECODING CIRCUIT OR OUTPUT GAIN CIRCUIT ERROR CVSD DECODING, ENCOD
System Errors and Traffic Pegs 8-19 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 34. Power-ON Diagnostic Error Source Selftest for CPU. DATA-1 through DATA-4 designate errors found. Remedy Replace CPU. For OCC error, replace OCC.
8-20 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 34:Power-ON Diagnostic Error DATA-1 Bit 0: Bit 1: Bit 2: Bit 3: Bit 4: Bit 5: Bit 6: Bit 7: DATA-2 Bit 0: Bit 1: Bit 2: Bit 3: Bit 4: Bit 5: Bit 6: Bit 7: DATA-3 Bit 0: Bit 1: Bit 2: Bit 3: Bit 4: Bit 5: Bit 6: Bit 7: DATA-4 Bit 0: Bit 1: Bit 2: Bit 3: Bit 4: Bit 5: Bit 6: Bit 7: Octel 200/300 S.4.1 Source Selftest for VCU.
System Errors and Traffic Pegs 8-21 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name DATA-1 Bit 7: Bit 6: Bit 5: Bit 4: Bit 2: Bit 1: Bit 0: Source Remedy Priority +5 volts clean out of range. +5 volts VCC out of range. Analog to Digital Converter error. Interval timer error. DRAM address or pattern error. EPROM/Flash checksum error. Fatal Processor error. DATA-2 Bit 7: Bit 6: Bit 4: Bit 3: Bit 2: Bit 1: Bit 0: DMA page register error. Unexpected interrupt error.
8-22 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Octel 200/300 S.4.
System Errors and Traffic Pegs 8-23 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 38. Disk Defect Boot Region DATA-1 DATA-2 DATA-3 DATA-4 = = = = = = = = DATA-2 = DATA-3 = DATA-4 = PB60019−01 Priority Attempt to reload the software code from the floppy diskette to the hard disk. If error repeats, replace the hard disk indicated in DATA-1. If error repeats again, call your technical support center.
8-24 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 41. Visual Mailbox Hardware Error Source Remedy Priority Command link interface LAN is malfunctioning or has detected a network error This is a Visual Mailbox error. First check that Visual Mailbox is functioning properly. If it is, this is a false alarm or the condition has corrected itself. Check to see if the cable from the Octel 200/300 to the Gateway is properly connected and secured.
System Errors and Traffic Pegs 8-25 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 42. Configuration Error Source Error detected in the configuration tables Remedy Check the configuration tables. Priority 1 The DATA-1 field specifies the type of error. DATA-2 through DATA-4 are data associated with the error.
8-26 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 42. Configuration Error (continued) Source Error detected in the configuration tables Remedy Check the configuration tables.
System Errors and Traffic Pegs 8-27 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 42. Configuration Error (continued) 15 17 18 19 = = = = 1A = 1B = 1C = PB60019−01 Source Error detected in the configuration tables Remedy Check the configuration tables. Priority 1 NO SELF IP ADDRESS CONFIGURED SNMP SYSTEM MANAGER NOT KNOWN, TRAP MUST BE SENT NO AP ERROR MAILBOX (SYSTEM PARAMETER 145).
8-28 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 42. Configuration Error (continued) 1D = Check the configuration tables. DATA-2 = LOCATION NUMBER OF REMOTE CABINET IN THE LOCATION TABLE OF THE LOCAL CABINET SOURCE: The remote cabinet (not an Octel 200/300) is configured to support turnaround. The remote cabinet is an Octel 250/350 or Octel PC, and in its node profile, NODE RESPONSE ALLOWED has been set to YES for this node.
System Errors and Traffic Pegs 8-29 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source Remedy 43. Hard Disk/ Error detected in the Errors 1 or 3 — Run FLOPPY Backup/ Language Table read/write of language Restore. Read/Write Error table Errors 2, 5, 6, 7, or 8 — Run Disk Exerciser command.
8-30 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 46. Received DTMF other than D (AMIS) DATA-1 = Source While trying to establish a connection with a Protocol 4 (AMIS) location, received non D DTMF tone, suggesting that a person’s telephone number may have been entered. Check the route, PNN and TNN. Contact the system administrator at the remote end. Contact your technical support center. 61.
System Errors and Traffic Pegs 8-31 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 63. Fax Card Hardware Error DATA-1 = Source Fax loopback test failed or fax card didn’t respond to command: TEST X x y z. Remedy Replace the fax card and do the loopback test again.
8-32 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 64. LAN Hardware Error (continued) Source Problem detected by the LAN. Remedy Priority Dependent on the DATA-1 values described below. 3 03 = REACHED THE MAX. RETRY COUNT WHILE SYNCHRONIZING. FORCED RESET DONE TO SYNCHRONIZE. The CPU is unable to communicate with the LAN card. REMEDY: Same as for DATA-1 = 02.
System Errors and Traffic Pegs 8-33 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 64. LAN Hardware Error (continued) Source Problem detected by the LAN. Remedy Priority Dependent on the DATA-1 values described below. 3 09 = ERROR WITH CSX PARAMETERS The VCU software is unable to provide the necessary client, server, and transfer-task resources needed to run LAN. This could typically occur when LAN is added to an existing installed message server.
8-34 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source 64. LAN Hardware Error (continued) Problem detected by the LAN. Remedy Priority Dependent on the DATA-1 values described below. 3 C = DATA PACKET RECEIVED GOT CHECKSUM ERROR Data communication is being corrupted between the local system and the remote system at the location specified.
System Errors and Traffic Pegs 8-35 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 66. LAN Reported Hardware Error (continued) Source Problem detected by the LAN. Remedy Dependent on the DATA-1 values as described below. Priority 3 02 = LINK LOST REMEDY: The LAN controller lost its connection to the LAN. This usually indicates that the connection to the digital network went down. It is normally not a problem within the Octel 200/300 cabinet.
8-36 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 66. LAN Reported Hardware Error (continued) Source Problem detected by the LAN. Remedy Dependent on the DATA-1 values as described below. Priority 3 05 = SNMP MANAGER HOST NAME CANNOT BE RESOLVED Possible reasons include: - Manager host name may be bad. - Name server IP address may be bad. - The Octel 200/300 cannot communicate with the name server.
System Errors and Traffic Pegs 8-37 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 68 BIC Error Source Remedy Priority Dependent on value in Replace CPU card. DATA-1. DATA-1 = DATA-1 = 01 BIC read error (chip bad or missing). 02 BIC checksum error 2 DATA-2 = DATA-3 = Computed checksum. Checksum stored in BIC. 1 69 VCU Software port-controller error DATA-1 = DATA-2 = DATA-3 = Error detected with controller.
8-38 Installation and Maintenance Volume Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name 72 Protocol Revision Level Error DATA-1 = DATA-2 = DATA-3 = DATA-4 = Source Namesend activity Remedy Disable Namesend to the remote location. Priority 1 Digital Networking Local Protocol Revision Level Remote Protocol Revision Level Location number of Remote Location 73. Control Bus Error – VCU shared RAM I/O Dependent on value in Replace VCU. If error repeats, contact your DATA-2.
System Errors and Traffic Pegs 8-39 Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name Source 79. Network Message Transmission is Stuck Message server determined a network message failed to be sent when either a remote connection was established but the protocol between the two servers did not complete correctly, or an internal problem results in failure to service network queues. Contact your technical support center.
8-40 8.3 Installation and Maintenance Volume TRAFFIC PEG COUNT TABLE The Traffic Peg Count Table is used to record events monitored by the OctelR 200/300. Proper use of the table helps to understand how the various features and functions are being used. Several of the pegs may be used to determine PBX performance in conjunction with the Octel 200/300, such as 13, 24, 25, 47−49. Pegs are arranged in a table ten columns wide. The pegs are numbered from the top left corner across the first row 0, 1, 2. . .
System Errors and Traffic Pegs Caution! 8-41 Many of the traffic pegs are used in the System Performance report. When the Traffic Peg Count Table is cleared, the System Performance report is also cleared. Likewise, if the System Performance report is cleared, the Traffic Peg Count Table is cleared. Traffic Pegs # Description 01 INCOMING CALLS Total number of incoming calls answered by the Octel 200/300. Includes calls, logons, hangups, etc.
8-42 Installation and Maintenance Volume # Description 13 NO DIAL TONE FROM PBX WHEN TRYING TO MAKE A CALL 14 LEFT MESSAGE AFTER CALLING AN EXTENSION 15 NUMBER OF VOICE PROCESSING ERRORS 16 TIMES NEW WAS USED TO CREATE A MESSAGE 17 NUMBER OF FORWARDED MESSAGES 18 19 20 Number of times the Octel 200/300 attempted to call out and did not receive dial tone from the PBX (when connecting a call). Number of messages left after calling an extension that was busy or did not answer.
System Errors and Traffic Pegs # Description 29 IMMEDIATE CALL USED Number of times immediate call was used (1 30 BACKUP WHILE LISTENING TO A MESSAGE 31 BACKUP WHILE RECORDING A MESSAGE 4 ). Number of times backup was used while listening to message ( 2 ).
8-44 Installation and Maintenance Volume Octel 200/300 S.4.
System Errors and Traffic Pegs # Description 75 SEND FAILED TO EXTENDED MAILBOX — MAILBOX FULL/SET TO NOT ACCEPT MESSAGE 8-45 Number of times a message was not sent to an Extended mailbox because the mailbox was full or set not to accept messages. 76 SET UP OFFSITE MESSAGE WAITING 77 MESSAGE WAITING CALLED CX/MX PORT 78 NETWORK MESSAGE SEND ATTEMPT 79 NETWORK MESSAGE SEND SUCCESS Number of times offsite outcalling digit string was set up.
8-46 Installation and Maintenance Volume # Description 100 NET MESSAGE SEND — OTHER SYSTEM BUSY The number of times a network message call was terminated because the destination system did not have enough idle ports. (Protocols 1, 3, or 5 only) This peg is incremented if the destination system responds during network communication that it has too few idle ports to accept a network call. Octel 200/300 S.4.
System Errors and Traffic Pegs # Description 114 NETWORK MESSAGE RECEIVED REACHED BLOCK LIMIT 8-47 The number of times the message being received was longer than expected. The originating system sends the length of the message being transmitted during network communication. If the end of message marker is not received, typically the line has dropped.
8-48 Installation and Maintenance Volume # Description 128 SUBSEQUENT DIALED 0 FOR ASSISTANCE Number of times callers pressed 0 after a mailbox. 129 INITIAL DIALED EXTENSION OR DIGIT 130 SUBSEQUENT DIALED EXTENSION OR DIGIT 131 Number of times a caller initially entered the first digit (1−8) for a defined mailbox or extension in the USER Table. Number of times a caller subsequently entered a first digit (1−8) mailbox or extension defined in the USER Table.
System Errors and Traffic Pegs PB60019−01 # Description 141 SUBSEQUENT LEFT MESSAGE AT TONE 142 MESSAGE RECEIVED AFTER GREETING 143 MESSAGE RECEIVED FROM NETWORK 144 NORMAL GREETING PLAYED, NO CALL PLACED 145 MESSAGE CREATED BUT NOT SENT, (ERROR — NO ADDRESS, ETC.
8-50 Installation and Maintenance Volume # Description 160 INTEGRATION — NO CALL RECORD 161 TRANSFER TO PERSONAL ASSISTANT 162 PERSONAL ASSISTANT UNAVAILABLE 163 NO PORT AVAILABLE FOR ATTIC ONLY APPLIES TO AT&T SYSTEM 75 INTEGRATION Integration — Number of times received a call on an integrated system but received no call record or it was late. Number of times caller pressed Personal Assistance position.
System Errors and Traffic Pegs # Description 174 PERSONAL DISTRIBUTION LIST 175 PROTOCOL 2 MESSAGE ATTEMPT 8-51 Number of times a Personal Distribution List was used. The number of Protocol 2 network message delivery attempts. This peg is incremented each time a message is successfully sent to Protocol 2 locations. Protocol 2 sends all pending messages for a particular location (except night messages) when that location is called.
8-52 Installation and Maintenance Volume # Description 203 NETWORK PROTOCOL 4 MESSAGE SENT 204 PORT WENT OFF-HOOK AND DIDN’T GET LOOP CURRENT 205 NUMBER OF MESSAGES AFTER CALLING AN EXTENSION UNDER THE ALL FORWARD CONDITION The number of successful Protocol 4 network message deliveries. The number of times the system port went off-hook and loop current was not detected. The number of messages left after calling an extension with all forward.
System Errors and Traffic Pegs # Description 216 NUMBER OF FAXES THAT FAILED TO PRINT 217 NUMBER OF TIMES QUICK FAX FEATURE USED Number of times a caller used Quick Fax, * * , to send a fax message to a 8-53 Number of unsuccessful attempts to print a fax message. mailbox. 218 NUMBER OF TIMES COULDN’T ALLOCATE A FAX CHANNEL BECAUSE ALL FAX CHANNELS WERE BUSY Number of times a fax channel was not available to send or receive a fax because all fax channels were busy.
8-54 Installation and Maintenance Volume # Description 229 NUMBER OF NETWORK NAMES RECEIVED FROM DIGITAL NETWORK 230 REAL-TIME NAME PLAY REQUESTED Number of network names successfully received from the digital network Number of times this cabinet played a real-time name from other cabinets. 231 VOICE BLOCKS OF MESSAGE SENT 232 VOICE BLOCKS OF MESSAGE RECEIVED 233 SECONDS ONE-HALF OR MORE LAN CHANNELS BUSY Number of voice blocks of messages sent. Number of voice blocks of messages received.
System Errors and Traffic Pegs # 8-55 Description 244 MAXIMUM SIMULTANEOUS REAL TIME NAME PLAYS 245 REAL-TIME QUERY CACHE HITS Maximum number of real-time names that were playing at one time. This peg gives the number of times for real-time queries that the mailbox location was found in the Network Names Table. 246 BACKGROUND (MESSAGING) QUERY CACHE HITS This peg gives the number of times for messaging queries that the mailbox location was found in the Network Names Table.
8-56 Installation and Maintenance Volume # 255 Description NUMBER OF TIMES TOTAL REAL TIME NAMES PLAYED REACHED THE LIMIT OF AVAILABLE CLIENTS Number of times a name could not be played by this cabinet in real time over the LAN. This cabinet had already hit the maximum limit for playing the maximum number of simultaneous real time names (i.e., hit Maximum Name Clients).
System Errors and Traffic Pegs # 268 8-57 Description OCTELNET SYSTEM MAILBOX LOCK ATTEMPTS The number of attempts the Octel 200/300 made to lock the OctelNet system mailbox. The mailbox is locked whenever a task is underway to read or write to the mailbox, such as receiving future delivery messages or receiving messages that have more than 10 recipients or recipients with different delivery options. Only one task can access a mailbox at a time.
8-58 Installation and Maintenance Volume # 280 Description OCTELNET ASCII NAME SEND SUCCESSES The number of successful attempts the Octel 200/300 made to send an alphabetic (ASCII) name over Protocol 5. 281 OCTELNET ASCII NAME RECEIVE ATTEMPTS The number of attempts the Octel 200/300 made to receive an alphabetic (ASCII) name over Protocol 5. 282 OCTELNET ASCII NAME RECEIVE SUCCESSES The number of successful attempts the Octel 200/300 made to receive an alphabetic (ASCII) name over Protocol 5.
System Errors and Traffic Pegs # 8-59 Description 298 GATEWAY LINK − VOICE MESSAGES TRANSFERRED TO THE GATEWAY This is a count of the number of times the OctelAccess server used the file transfer feature to transfer a voice message from Octel 200/300 to the OctelAccess server.
8-60 Installation and Maintenance Volume 0 1 2 3 4 5 6 7 8 9 00 J NUM CALLS QUICK MSG MSG CREATE LISTEN LAST DIST MSG SAVE ERASE LOGON 10 EXIT ALRDY LOGON ERROR DROP NO DIAL MSG AFT CALL VPERR NEW FOWRD REPLY VOLUME 20 RETURN ATO ATN TIME MULTI ADDR MSG DELETE SEC ALL BSY MSG WT COLID MSG WT CALL TOO SHORT J IMMED CALL 30 BACKUP LISTEN BACKUP RECORD RELOAD COUNT RESTART COUNT BUSY CALLS NO ANS CALLS GREET PLAY GREET RECORD VACANT CALLS UNAVAIL CALLS 40
System Errors and Traffic Pegs 8-61 0 1 2 3 4 5 6 7 8 9 200 J J NET P4 ATTEMPT NET P4 SUCCESS NO LOOPC MSGS ALLFWD MSG BY LOGGED MSGS OTHER INVAL USRLOG INVAL TERMLOG 210 MSG BUSY MSG FAX URGENT MSGS TOO FEW FAX CH FAXES PRINTED FAXES PRINTED VIA ATT 84 FAXES FAILED TO PRINT QUICK FAX USED FAX CHANNELS BUSY USER HELP 220 USER DIAL EXT LOGON FAIL XFER USER REC ANN USER REC MBMSG COS OVERRIDE USER ACT EAG MSG BLCK BY EAG DIGNET SND SUCESS DIGNET RECD SUCCESS DIGNET
9 HARDWARE REPLACEMENT Chapter Contents 9.1 9.2 PB60019−01 Hardware Maintenance and Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Octel 200/300 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Octel 200 Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9 HARDWARE REPLACEMENT Figures 9-1 9-2 9-3 9-4 9-5 9-6 9-7 9-8 9-9 9-10 9-11 9-12 9-13 9-14 9-15 9-16 9-17 9-18 9-19 9-20 9-21 9-22 9-23 9-24 9-25 9-26 9-27 9-28 9-29 9-30 9-31 9-32 Octel 200/300 Octel 200 Shelf Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Octel 200 Inside Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Replacement 9.1 9-1 HARDWARE MAINTENANCE AND DIAGRAMS This chapter provides information about replacing hardware and maintaining Octel 200/300 message servers. To assist with the procedures, diagrams of the Octel 200 and Octel 300 are shown. Refer to Chapter 2, Hardware, for a list of all Octel 200/300 part numbers. Most information in this section pertains to both the Octel 200 and Octel 300.
9-2 Installation and Maintenance Volume Power Supply Output The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. You can check voltages by using a digital volt meter. Using the digital volt meter, you can measure the system DC voltages at the voltage test points on the front edge of the CPU. Refer to the Installation chapter, Octel 200/300 Hardware Installation section in this volume.
Hardware Replacement VCU Slot 9-3 CPU Slot Front System Terminal Port Power Switch Seven Card Slots A1 − A6: LIC, TLC, DAC, or Integration card Power Supply Unit A1−A7: FAX card System Fuse A5−A7: LAN card Reload Button A7: Entryworks ACP card Floppy Disk Drive Voice Disk Drive Works Disk Drive System/Voice Disk Drives Figure 9-1 Octel 200 Shelf Structure PB60019−01 Octel 200/300 S.4.
9-4 Installation and Maintenance Volume Front Door VCU (Slot A8) Front System Terminal Port (SP1 Connector) Card Slot CPU (Slot A9) Power Switch Card Slot Power Supply/ Floppy Drive Unit Reload Button System Fuse Floppy Disk Drive Floppy Signal Cable Disk Drive Assembly Figure 9-2 Octel 200 Inside Front View Octel 200/300 S.4.
Hardware Replacement Visual Mailbox Connector (J4) System Terminal Port (J1) 9-5 RS-232C Connector (J2) Alarm Port (J3) J1 J4 P7 Power Cord P6 P5 J2 P4 J3 P3 P2 P1 I/O Panel Tapped Mounting Holes (to secure Works for Serenade Serial I/O Panel and DAC Panel) Cable Ties f f Earth Ground Connection Point Figure 9-3 Octel 200 Cabinet Rear View PB60019−01 Octel 200/300 S.4.
9-6 Installation and Maintenance Volume System Terminal Port Fan Power Harness Connector Motherboard Power Cord Receptacle Figure 9-4 Octel 200 Rear View Octel 200/300 S.4.
Hardware Replacement 9-7 Octel 300 Diagrams Use the following Octel 300 diagrams when performing preventive maintenance or replacing components. Figure 9-5 through Figure 9-8 illustrate the front, rear, and inside views.
9-8 Installation and Maintenance Volume Front Door VCU (Slot A13) Front System Terminal Port (SP1 Connector) Card Slot Card Slot CPU (Slot A14) Power Switch Power Supply Unit Reload Button Floppy Signal Cable Fan Tray Floppy Disk Drive Hard Disk Drive Assembly Figure 9-6 Octel 300 Inside Front View Octel 200/300 S.4.
Hardware Replacement Visual Mailbox Connector (J6) RS-232C Connector Port B (J2) Reserved RS-232C (J3 and J4 Connectors) Rear System Terminal Port Connector (J1) 9-9 Alarm Port (J5) Power Receptacle J1 J6 P12 P11 P10 P9 P8 P7 J3 P6 P5 J2 J4 P4 J5 P3 P2 P1 50-pin Telco connectors (25-pair Amphenol connectors) Power Cord Cable Tiedown Points Tapped Mounting Holes (for securing Works for Serenade Serial I/O panel and DAC panel) Earth Ground Connection Point Figure 9-7 Octel 300 Rear View
9-10 Installation and Maintenance Volume System Terminal Port Cable Main Power Harness Main Motherboard (shelf A) Power Line Filter SCSI Bus Jumper Cable Main Disk Drive Power Harness Disk Drive Motherboard (shelf B) Fan Tray Power Harness Disk Drive Motherboard (shelf C) Figure 9-8 Octel 300 Inside Rear View Octel 200/300 S.4.
Hardware Replacement 9.2 9-11 HARDWARE REPLACEMENT GUIDELINES You can safely replace subassemblies in Octel 200 or Octel 300 message servers by following the procedures in this chapter. None of the subassemblies contain replaceable components; replacing, attempting to replace, or modifying any subassembly components voids all warranties. Octel can replace an assembly with an equivalent assembly. Caution! .
9-12 Installation and Maintenance Volume Caution! Printed circuit assemblies, as well as other assemblies in the Octel 200/300, contain static-sensitive components. The human body can easily store enough static electricity to damage a PCA. To avoid discharging this energy to electronic assemblies, always wear an antistatic wrist strap when handling assemblies.
Hardware Replacement 9-13 6. .Store the removed PCA in a static protection bag. 7. Remove the replacement PCA from its static protection bag. 8. While holding the top and bottom edges of the replacement PCA, slide it into the card cage. Check that the card slides in the plastic card guides to ensure correct insertion. 9. Pivot the card ejectors, as needed, to grip the small flanges on the front edges of the card cage. 10.
9-14 Installation and Maintenance Volume 4. Disengage the LIC from the motherboard by pivoting the plastic card ejectors at the top and bottom of the front edge of the LIC. 5. Slide the LIC out of the card cage. . 6. Handle the LIC only by the top and bottom edges. Do not touch any components on the LIC. Store the removed LIC in a static protection bag. Installing LICs Use the following procedure to install an LIC: 1. Put on an antistatic wrist strap.
Hardware Replacement 9-15 Removing Integration Cards Use this procedure to replace an integration card. 1. Unlock and open the cabinet door 2. Put on an antistatic wrist strap and connect it to an unpainted portion of the cabinet. 3. Use the Courtesy Down command to take the integration card out of service. If there are two units, make sure to down both units. At the @ prompt, enter: CD x y x is the slot number, and y is the unit number. 4.
9-16 Installation and Maintenance Volume Local Area Network (LAN) Card Replacement The LAN card installed in shelf A is designed to be hot plugged; that is, the message server does not need to be turned OFF to remove or install the card. Only one LAN card can be installed in an Octel 200/300 message server.
Hardware Replacement 9-17 5. Install the 10BaseT, RJ45 adapter on the back of the cabinet, for the slot in which the LAN card is being installed. 6. After servicing the LAN card, use the Courtesy Up command to put the card into service. At the @ prompt, enter CU x Enter In this command, x is the slot number. 7. Test the message server for correct operation. 8. Close and lock the door to the cabinet. Figure 9-10 shows the eight LEDs on the front edge of the LAN card.
9-18 Installation and Maintenance Volume Once the LAN card is installed, the LEDs on the LAN card are activated, as follows: LED Number LED Description LED Color LED Activity 1 Standard use Red Lit when the LAN card is installed. Goes off when the card has been initialized and is ready for operation. 2 Standard use Green Lit when self-test diagnostics are complete. 3 Development Yellow Used only for development.
Hardware Replacement 9-19 DTIC−E1 Adapter 2X New Jack Screws J1 Grounding Screw J3 J4 J2 P7 P6 P5 P4 P3 I/O Cabling installed here. Refer to the figure for the 75-ohm or the 120-ohm adapter. P1 Grounding Strip Velcro Hold-down I/O Panel Figure 9-11 Octel 200 DTIC−E1 Kit Installation 2X New Jack Screws DTIC−E1 Adapter Grounding Strip J1 P11 I/O Panel Grounding Screw J5 J6 P12 J2 J3 P10 P9 P8 P7 J4 P6 P5 P4 P3 P1 I/O Cabling installed here.
9-20 Installation and Maintenance Volume For 75-ohm DTIC−E1 installations: a. Connect the 75-ohm DTIC−E1 adapter to the amphenol connector on the I/O panel corresponding to the DTIC card slot in the system card cage. Secure the Velcro strap. Make sure that the adapter is completely seated. b. Secure the grounding screw on the top of the adapter to the grounding strip. c.
Hardware Replacement Cable Clamp 9-21 Grounding Screw Tx Ring Tx Tip Chassis Ground Rx Ring Rx Tip Folded−back cable shield foil or braid I/O Cable Tx = DTIC Transmit Rx= DTIC Receive Note: I/O Cable bare metal ground “drain wire” should be connected to pin 3 (chassis ground) on the 5− position terminal block. Figure 9-14 120-ohm DTIC-E1 Adapter Replacing a DTIC Card in an Existing Installation 1. Unlock and open the cabinet door. 2. Put on antistatic wrist strap.
9-22 Installation and Maintenance Volume Installing a New DTIC Card in an Existing Installation 1. On the new DTIC card, check that the DTIC’s SW1 and SW2 switches at the bottom right-hand corner of the card are set to the correct positions based on the type of DTIC−E1 adapter installed on the back of the system (at the specified I/O slot location): 75-ohm or 120-ohm. These switches and their settings are marked on the card. 2.
Hardware Replacement 9-23 Fax Application Processor Replacement The Octel 200/300 fax application processors (fax cards) installed in shelf A are hot pluggable. That means you do not have to turn OFF the message server to remove or install the cards. Figure 9-15 is a diagram of a fax card.
9-24 Installation and Maintenance Volume Installing Fax Application Processors Use the following procedure to install a fax card: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. While holding the top and bottom edges of the fax card, slide it into the card cage, taking care to align the card on the card guides and not let the daughter cards touch nearby cards. 3.
Hardware Replacement 9-25 Figure 9-16 Octel 200/300 Hard Disk Drive Assembly Hard disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Hard Disk Drive To remove the hard disk drive, use the following procedures: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Locate the drive assembly to be removed. 4.
9-26 Installation and Maintenance Volume Installing the Hard Disk Drive Assembly To install the hard disk drive assembly, use the following procedures: . The disk drive ID is automatically selected when the drive assembly is installed. Do not change the jumpers on the disk drive. 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. Remove the new disk drive from the shipping container. 3.
Hardware Replacement 9-27 Figure 9-17 Octel 300 Floppy Disk Drive Assembly The floppy disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Octel 300 Floppy Disk Drive The Octel 300 floppy disk drive assembly is “hot pluggable.” You do not need to turn OFF the PSU to remove the assembly. To remove the floppy disk drive assembly, use the following procedures: 1.
9-28 Installation and Maintenance Volume Installing Octel 300 Floppy Disk Drive The Octel 300 floppy disk drive assembly is hot pluggable. You do not need to turn OFF the PSU. To install a replacement floppy disk drive in the Octel 300 use the following procedure: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 2. Remove the replacement floppy disk drive assembly from the shipping container. 3.
Hardware Replacement 9-29 Power Supply Unit Replacement This section contains replacement information for the Octel 200 Power Supply Unit (including floppy disk assembly), the Octel 300 Power Supply Unit, and the Octel 300 Filter Assembly. . In the first quarter of 2000, a new 100−240 VAC auto-ranging power supply began to ship as a replacement for the older 120, 230 (Octel 200) or 240 (Octel 300) VAC PSU.
9-30 Installation and Maintenance Volume Octel 200 Power Supply Unit The Octel 200 power supply and floppy disk drive are one unit. If either the power supply or floppy disk drive malfunctions, you must replace the entire unit. The instructions to remove and install the PSU include instructions to replace an Octel 200 floppy disk drive. . In the event the PSU malfunctions, first check the fuse before replacing the PSU. Figure 9-19 shows the Octel 200 PSU.
Hardware Replacement 9-31 Replacing the Fuse 1. Unlock and open the door of the cabinet. 2. Turn OFF the power switch on the front of the PSU. 3. Remove the fuse-holder cap, using a flat-blade screwdriver. 4. Remove the fuse and verify that the fuse is blown. To remove the fuse, pull the end of the fuse out of the fuse cap. 5. Replace the fuse with a fuse of the same rating. To replace the fuse, push one end of the fuse into the fuse-holder cap and insert the cap into the fuse holder. 6.
9-32 Installation and Maintenance Volume The power filter assembly is replaced as a unit. Do not disassemble it in any way. Refer to Figure 9-21 for the AC domestic, Figure 9-22 for the AC international, or Figure 9-23 for the DC power filter assembly illustrations. The power filter assembly is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap.
Hardware Replacement 9-33 Front View of Connector Connector Backplane-toFilter Harness Harness-Grounding Hardware Connector Mounting Screws Green/Yellow Blue Brown Power Filter Assembly Figure 9-21 Octel 300 120 VAC and 240 VAC Domestic Power Filter Assembly PB60019−01 Octel 200/300 S.4.
9-34 Installation and Maintenance Volume Front View of Connector Connector Backplane-toFilter Harness Harness-Grounding Hardware Connector Mounting Screws Green/Yellow Brown Blue Power Filter Assembly Figure 9-22 Octel 300 240 VAC International Power Filter Assembly Octel 200/300 S.4.
Hardware Replacement 9-35 Front View of Connector Connector Backplane-toFilter Harness Harness-Grounding Hardware Connector Mounting Screws Black Purple DC Filter Assembly Green/Yellow Bottom View of Filter Figure 9-23 Octel 300 −48 VDC Power Filter Assembly PB60019−01 Octel 200/300 S.4.
9-36 Installation and Maintenance Volume Conduit with three 10-gauge wires Terminal Block DC + Power Source − − + Rear Panel Earth Ground Ground Stud Figure 9-24 Field Wiring for −48 VDC Powered Octel 300 Replacing a PSU with the Same Type of PSU Follow this procedure if you have a - 120 VAC, 230 VAC (Octel 200), or 240 VAC PSU (Octel 300) and you are replacing it with a - 120 VAC, 230 VAC (Octel 200), or 240 VAC PSU (Octel 300) or if you have a - 100−240 VAC Auto-ranging PSU and you are repla
Hardware Replacement 9-37 To avoid risk of electric shock, wait two minutes after turning OFF the message server to remove the PSU. Caution! 4. Remove the floppy disk drive signal cable from the CPU. 5. Using a flat−blade screwdriver, loosen the two captive screws on the front of the PSU. 6. Gripping the PSU handle, pull the PSU firmly to unseat the rear−mounted connectors. Continue to pull out the PSU, ready to support the bottom with one hand when it clears the cabinet. Installing the PSU 1.
9-38 Installation and Maintenance Volume 8. Reattach the floppy disk drive signal cable. 9. When all other message server maintenance has been accomplished, turn ON the message server at the PSU switch. Measure the voltages on the front of the CPU, as described in the Installation chapter, Octel 200/300 Hardware Installation section. 10. Close and lock the door of the cabinet.
Hardware Replacement 9-39 Tools Required Make sure the following tools (or their equivalent) are on hand before continuing: - - Large flat-blade screw driver (for loosening and tightening the captive fasteners on the front of the power supply assembly. Regular blunt-tip Phillips-head screw driver (required only for the Octel 300 procedure; used to remove and replace screws that hold the Top Rear Panel Assembly and Power Filter Assembly). . The procedures for the Octel 200 and Octel 300 are different.
9-40 Installation and Maintenance Volume 9. Use a flat-blade screwdriver to tighten the two captive screws that are attached to the front flange of the PSU. 10. Attach the floppy ribbon cable, which comes from the PSU, to the corresponding connector on the CPU card. 11. Attach the “100−240 VAC 50/60Hz” label (Part Number 445−6277−001) to the back of the Octel 200. The new label should be affixed over the existing label, near the power cord. 12.
Hardware Replacement 9-41 6. Lift the Power Filter Assembly away from the chassis and unplug the three Backplane-to-Filter harness connectors from the terminal lugs on the filter mounted on the Power Filter Assembly. Refer to Figure 9-25. The Power Filter Assembly should now be free from the system chassis and may be set aside. 7. Take the 100−240 VAC Power Filter Assembly and connect the Backplane-to-Filter wiring connectors onto the terminal lugs of the filter in the new Power Filter Assembly.
9-42 Installation and Maintenance Volume 18. Turn on the Octel 300, allow it to boot up, and then check for proper operation. If problems are encountered consult the technical documentation or contact Technical Support for assistance. 19. Attach the “High Leakage Current Warning” Label (Part Number 445−6276−001) to the back of the Octel 300. Place the label immediately above the PSU voltage label on the Power Filter Assembly.
Hardware Replacement 9-43 Front View of Connector Connector Backplane-toFilter Harness Harness-Grounding Hardware Connector Mounting Screws Green/Yellow Brown Blue Power Filter Assembly Figure 9-25 Octel 300 100−240 VAC Worldwide Power Filter Assembly PB60019−01 Octel 200/300 S.4.
9-44 Installation and Maintenance Volume AC-to-DC Power Supply Conversion Before proceeding, read the instructions in the Installing the Octel 200/300 with a −48 VDC Power Supply Unit section, in the Installation chapter of this volume. Make sure that the material is available to connect the cabinet to the −48 VDC power source. The Octel 200/300 can be powered by either an AC or DC power source. The Octel 200 contains either an AC or DC version of the PSU to work with the power source selected.
Hardware Replacement 9-45 Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness Harness-Grounding Hardware Figure 9-26 A.C. Backplane Power Harness Installation for Octel 200 PB60019−01 Octel 200/300 S.4.
9-46 Installation and Maintenance Volume Installing DC Subassemblies in the Octel 200 To install the DC subassemblies, use the following procedure: Octel 200/300 1. Remove the cover on the DC inlet box, as shown in Figure 9-27. 2. Remove the two black screws that hold the I/O panel to the cabinet, and attach the DC inlet box to the cabinet using two new screws. 3. Install the DC backplane harness, as shown in Figure 9-27. 4.
Hardware Replacement 9-47 Connector to Backplane Mounting Screws Front View of Connector Connector Backplane Power Harness Harness-Grounding Hardware Purple Black DC Inlet Box Green/Yellow Figure 9-27 D.C. Backplane Power Harness Installation for Octel 200 PB60019−01 Octel 200/300 S.4.
9-48 Installation and Maintenance Volume Removing the Octel 300 AC Subassemblies This conversion requires the Octel 300 AC-to-DC power supply conversion kit, part number 740-6100-001, which contains the following: - DC PSU - DC filter assembly - DC backplane harness To remove the AC subassemblies, use the following procedure: 1. Remove the AC PSU, following the instructions in the Removing the Power Supply section. 2. Remove the VCU and CPU cards from slots A13 and A14, respectively. 3.
Hardware Replacement 9-49 Octel 200 Fan Panel Assembly The Octel 200 fan panel is hot pluggable. That means the message server does not need to be turned OFF to remove and install the fan panel. However, if the message server must be moved to gain access to the fan panel, it must be turned OFF to prevent possible damage. Removing the Octel 200 Fan Panel Use the following procedures to remove the fan panel. Have the replacement unit ready. 1. Put on an antistatic wrist strap.
9-50 Installation and Maintenance Volume Removing the Octel 300 Fan Tray Use these procedures to remove the fan panel. Have the replacement unit ready before proceeding. 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Use a flat-blade screwdriver to loosen the two captive screws on the front flange of the fan tray. 4.
Hardware Replacement 9-51 Installing the Air Filter To reinstall the air filter, use the following procedures: 1. Slide the air filter into the door in the way that you removed it. Make sure that the wavy side of the filter material is against the door. 2. Once the air filter is in position, push the corners and the top and bottom edges of the air filter against the Velcro hold-downs. 3. Close and lock the cabinet door.
9-52 Installation and Maintenance Volume Caution! Replacing the motherboard assembly is a complicated procedure. Replace it only after you have confirmed that the motherboard is faulty. Do not disassemble the motherboard. The motherboard can only be replaced as an assembly. To replace the motherboard assembly, you must have access to both the front and rear of cabinet. .
Hardware Replacement 9-53 10. Remove the fan panel following the instructions in the Octel 200 Fan Panel Assembly section in this chapter. 11. Disconnect the maintenance port cable from the upper left hand corner of the motherboard. 12. Use a Phillips screwdriver to remove the four screws that secure the bottom rear panel to the cabinet and slowly remove the panel. . Cables that were disconnected from the motherboard in Step 8 are fastened to the bottom panel with cable ties.
9-54 Installation and Maintenance Volume 10. Reconnect the cables as they were connected on the old motherboard. 11. Replace the fan panel, following the instructions in the Octel 200 Fan Panel Assembly section in this chapter. If the cabinet is DC powered, install the DC inlet box. 12. Verify that the PSU is OFF. Attach the power cord. If the cabinet is DC powered, reconnect the wires from the DC power source to the DC inlet box. Refer to Figure 9-27. 13. Plug the remaining boards into the motherboard.
Hardware Replacement 9-55 12. Disconnect the maintenance port cable from the upper left−hand corner of the motherboard assembly. 13. Remove the power filter assembly as described in the Octel 300 Power Filter Assembly Replacement section of this chapter. 14. Use a Phillips screwdriver to remove the four screws that secure the bottom rear panel to the cabinet then slowly remove the panel. . Cables that were disconnected from the motherboard in Step 9 are fastened to the bottom panel with cable ties.
9-56 Installation and Maintenance Volume 6. Push only PCAs in slots A1 and A14 and the power supply assembly into the connectors on the motherboard. 7. Tighten the screws at the top and bottom of the motherboard and the five screws on the motherboard I/O panel. 8. Plug the fan tray harness into the top disk drive backplane. 9. Connect the two flat cables from the top disk drive backplane to the motherboard. 10. Connect the disk drive backplane power harness to the motherboard. 11.
Hardware Replacement 9-57 Octel 300 Disk Drive Backplane Replacement The disk drive backplanes provide communication and DC power buses from the motherboard to the disk drive assembly. There are two disk drive backplanes, one for shelf B and one for shelf C. Disk Drive Backplane, Shelf B Disk Drive Backplane, Shelf C Figure 9-29 Octel 300 Disk Drive Backplanes Disk drive backplane are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap.
9-58 Installation and Maintenance Volume Removing the Octel 300 Disk Drive Backplane Use the following procedure to remove a new disk drive backplane: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Turn OFF the PSU. Refer to the Power Supply Unit Replacement section in this chapter for details about turning OFF the power to the message server. 4.
Hardware Replacement 7. Fasten the bottom rear panel with four screws, and reconnect the cables as they were. 8. Verify that the PSU is OFF. Attach the power cord. 9. Tighten the fasteners on the front of each disk drive assembly. 9-59 10. Set the PSU switch to ON. 11. Test the message server for correct operation by following the procedures in the Installation chapter in this volume. Verify that the fans are spinning.
9-60 Installation and Maintenance Volume The Octel 300 is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Caution! Removing the Octel 300 Load Resistor Assembly Use the following procedures to remove the load resistor assembly: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 3. Turn OFF the PSU.
Hardware Replacement 9-61 Option Control Chip Replacement The Option Control Chip (OCC) is the component that controls the features that are installed on the Octel 200/300. The OCC assembly is an 8-pin integrated circuit inserted into a socket that is soldered onto the motherboard, as shown in Figure 9-31 and Figure 9-32.
9-62 Installation and Maintenance Volume Removing the OCC The OCC assembly should always be moved as a unit that includes the OCC integrated circuit and the socket in which it is mounted. The two parts of the assembly should never be separated. 1. Perform the procedure in the Removing the Power Supply section. 2. After the power supply is removed, remove the CPU and the VCU cards. Follow the instructions in the Printed Circuit Assembly Replacement section. 3.
10 DIGITAL TRUNK INTERFACE CARD (DTIC) Chapter Contents 10.1 10.2 10.3 Digital Trunk Interface Card (DTIC) Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 DTIC Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 How to Configure the DTIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DTIC 10-1 10.1 DIGITAL TRUNK INTERFACE CARD (DTIC) OVERVIEW This chapter contains information specific to the digital trunk interface card (DTIC). Included are details about hardware, installation, configuration, and maintenance and troubleshooting. The DTIC is not documented elsewhere in this manual. The DTIC is a 30-port line card designed to interface an Octel 200/300 to E1 trunks. E1 trunks are the European “building block” standard for Wide Area Network (WAN) communication.
10-2 Installation and Maintenance Volume Card Ejector Status LEDs WDT jumper Power/run LEDs Connector P4 DSP PGA DSP PGA DSP PGA DSP PGA DSP PGA Reserved for 6th DSP PGA DSP memory DSP memory DSP memory DSP memory DSP memory DSP memory DSP DSP DSP DSP DSP DSP Card Ejector Card Stiffener CP memory PGA Trunk Framer Boot ROM SM sw1 75 ohm 120 ohm sw2 75 ohm Trunk Framer 120 ohm Card Stiffener Connector P3 Connector P2 Connector P1 Figure 10-1 DTIC Component Layout Octel 2
DTIC 10-3 10.2 HOW TO CONFIGURE THE DTIC Before configuring the DTIC, the LSP Table must be added and configured at a password level higher than Maintenance level. The correct LSP Table must be selected when configuring the SLOTS Table. LSP tables are preconfigured and exist in the system. The LSP Table defines control parameters for different DSP-based line/trunk interface cards and the DSP-based integration cards.
10-4 Installation and Maintenance Volume - - System Parameter 175 — PORT NUMBER FOR CALL RECORDS TO FIRST PORT. These settings are site specific and depend on the numbering of PBX extensions. The following is an example of settings for the four parts of this parameter: - Number of digits in the extension number fields to 5 - Number of digits in the port number field to 3 - Fill character to 0 (zero) - Port number used in call records to 1 System Parameter 198 — PCM ENCODING FOR THE SYSTEM.
DTIC 10-5 The following example shows only eight ports. The DTIC can have up to 30 ports configured.
10-6 Installation and Maintenance Volume OUTCALL Enter YES or NO to enable or disable message waiting, network message, and alarm calls. Specifies whether the port may place a call. Provide this information for each port on the card. . For message waiting notification or alarm outcalls, multiple calls can be placed simultaneously. . Some PBXs require that the same port/extension activate and deactivate the message waiting lamp.
DTIC 10-7 Adding or Modifying a DTIC Card When adding DTIC cards, ports can be added if the number of used ports is less than the number of authorized ports. The message server checks to see that the number of ports configured does not exceed the maximum number of DSP ports purchased. After the card type is entered, the LSP Table must be entered.
10-8 Installation and Maintenance Volume Modifying a DTIC card in the SLOTS Table is similar to adding a DTIC. .M SLOT Enter slot number to MODIFY Enter empty line when done. MOD:1 Enter LSPTAB table to be referenced for this slot.
DTIC 10-9 10.3 TROUBLESHOOTING AND MAINTENANCE After the installation and configuration of the DTIC is complete and the system has been restarted, verify whether phone calls can be placed by simply calling the system on one of the DTIC voice mail ports. If the call is successful (you get the voice mail greeting and there is no popping or buzzing indicating clock sync problems), the DTIC installation is successful.
10-10 Installation and Maintenance Volume DTIC Not Up The supervisor terminal is presented when you use the CONNECT command to connect to the DTIC. The supervisor terminal may indicate that the DTIC is up or has not stayed up. This problem is likely caused by the E1 trunk being down. Once logged onto the DTIC, you can request the status of the trunk, the card in general, and any of the 30 ports (channels). An example of the status for a bad trunk follows.
DTIC 10-11 DS1A Signal Status — State of Entire Trunk Possible values Description In frame Out of frame Loss of Signal Normal. Functioning but has problems. Not functioning. RAI (Remote Alarm Indication) OFF Remote end receiving signal and detects no problems. Remote end detects problems with signal from DTIC. AIS (Alarm Indication Signal) OFF ON Normal. Problem with far end sending pattern, cannot make phone calls.
10-12 Installation and Maintenance Volume Timeslot 16 Signaling Channel Status — State of Only this Channel Field RECEIVE State Possible values Description In frame Out of frame Normal operation. Can send voice data but not information regarding call progress, etc. MF RAI (Multi-Frame Remote Alarm Indication) OFF Far end satisfied with signal on this channel. Far end not satisfied. AIS (Alarm Indication Signal) OFF ON Normal. Problem with far end sending pattern, cannot make phone calls.
DTIC 10-13 Channel Status − ALL — State of the Card Field Possible values Description CARD STATE UP DOWN Card is ready for traffic. Card is not ready for traffic. The CARD STATE should agree with the Traffic field under the TRANSMIT section of the trunk status. SEQUENCER PC* Value from 00 to ff (hex) Informational only − for use by Avaya Engineering. CLOCK MASTER Enabled Disabled DTIC enabled as clock master. DTIC not enabled as clock master.
10-14 Installation and Maintenance Volume Field Possible values Description Channel 01 Status RECEIVE ABCD . ABCD represents bit patterns (range 0000−1111). Given here are a few common patterns. Other patterns would be for unusual circumstances. TRANSMIT ABCD OTHER CHANNEL STATE SEQUENCER PC* 0001 1101 0101 1101®1001®1101 0000 Idle/on-hook. Off-hook. Busy/error. Flash. No information or an invalid pattern being received from the other end. 0001 1101 0001®1101®1111 1101®1001®1101 1111 On-hook.
DTIC 10-15 The ST TR command shows the status of the trunk. This example shows normal trunk status.
10-16 Installation and Maintenance Volume The LIST STATS command gives a count of errors seen by the trunk: dtic>LIST STATS ts_oof_cnt ts_oof_crc_cnt ts_lcv_cnt ts_bit_slip_cnt = = = = ts_crc_fail_cnt ts_fas_err_cnt ts_febe_cnt = 0 = 0 = 0 ts_oof_cas_cnt = 0 COFA cnt CAS COMFA cnt HDB3 Detect cnt PCM Frm Slip cnt = = = = 0 0 0 0 0 0 1 0 The following gives basic information about the fields for these error counts. Octel 200/300 Field Count for ...
DTIC 10-17 Field Count for ... * Comments COFA cnt Change of frame alignment There could be a count that is too low to be significant. If the count is 7 or more per day, it is significant. This indicates momentary losses of frame, perhaps too quick to trigger an alarm and bring the card down. An oof condition must persist for 2 seconds before bringing the card down. If the count is 256 or more per day, it is very serious and should be fixed immediately.
10-18 Installation and Maintenance Volume 7. Check the LEDs on the front of the card for trunk problems. The LEDs have the same information as the status screens although without as much detail. However, if you are unable to get terminal access to the system, the LEDs might be a good alternative. The meanings of the LEDs are as follows. For further help, contact Technical Support. .
DTIC 10-19 Ports on the DTIC Configured for Ringing but Do Not Answer Calls This problem could be caused by the message server expecting dial tone when initializing the ports. The message server, as part of initialization, tells each port to go off hook, listen for dial tone, send a DTMF string, and then go on hook. At the @ prompt, use the PS command to see whether the port in question has the code NDT for no dial tone or ERR for error.
11 LAN CARD Chapter Contents 11.1 11.2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 LAN Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2 SLOTS Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide LAN Card Command Description Taking LAN card out of service and returning it to service Courtesy Down CD x Takes the LAN card out of service without interrupting activities in progress. x = slot number of LAN card. CU x Brings the LAN card back into service. x = slot number of LAN card. TEST LAN Tests all locations in the digital network. TEST LAN x Tests a single location in the digital network; x = the specific location name to be tested.
LAN Installation and Configuration 11-1 11.1 OVERVIEW This chapter contains information about the LAN card. Information includes details about hardware, installation, configuration, maintenance, and troubleshooting. A LAN card must be installed to use the following features: - Digital Networking - LAN Backup and Restore - Gateway Link - Telnet Access The LAN card supports 10 Mbps operation according to the IEEE 802.
11-2 Installation and Maintenance Volume 11.2 LAN INSTALLATION AND CONFIGURATION Only one LAN card can be installed. The LAN card can be installed in slots A5, A6, or A7 for the Octel 200 and slots A10, A11, or A12 for the Octel 300. Perform the following steps for LAN installation and configuration: 1. Configure the LAN card number and card type in the SLOTS table. Refer to the Configuration volume, SLOTS Table chapter. 2. In the LOCATION table, configure the IP address and SUBNET MASK fields for SELF.
LAN Installation and Configuration 11-3 SLOTS Table When adding the LAN card to the SLOTS Table, enter 22 for the card type. The commands MODIFY SLOT and DELETE SLOT allow a slot with card type 22 to be modified or deleted. You cannot configure more than one LAN card in the SLOTS Table. Any attempt to add a second LAN card results in the following error message: LAN CARD ALREADY CONFIGURED IN SLOT n.
11-4 Installation and Maintenance Volume System Parameter Description and Use 234 LAN: GATEWAY IP ADDRESS The gateway unit connects two or more LANs and is used only if the message server needs to communicate with another message server on a different network. A typical example would be a Wide Area Network (WAN) connection. If a gateway is used, its IP address must be configured here. An IP address must be of the form M.N.O.P, where M = 1−223; N and O = 0−255, and P = 1−254. .
LAN Installation and Configuration 11-5 239 LAN: SNMP READ COMMUNITY The read community that can only access SNMP data. This is a password that provides read-only access to the SNMP manager, which can be up to 19 characters long. 240 LAN: SNMP READ WRITE COMMUNITY The read-write community that can access and modify SNMP data. This is a password that provides read/write access to the SNMP manager, which can be up to 19 characters long.
11-6 Installation and Maintenance Volume Table 11-1 LED Activity on the LAN Card Octel 200/300 LED Color LED Purpose LED Activity Red Standard use Lights after the LAN card is installed. Goes off when the card has been initialized and is ready for operation. Green Standard use Lights when self-test diagnostics are complete. Yellow Development Used only for development. Yellow Good Link Indicator Lights when the adapter and wiring to a hub are okay.
LAN Installation and Configuration 11-7 11.3 TESTING THE LAN LAN Testing After the Octel 200/300 is restarted the LAN card comes up. To test whether the LAN is functional and is communicating with other message servers or network resources, use the following commands: - CMD PING - LANSTAT CMD PING The CMD PING command does the lowest-level “echo” test from the LAN adapter on the local system to the destination message server or computer.
11-8 Installation and Maintenance Volume This is an example of a ping failure: @CMD LAN PING 157.156.53.5 LAN (Ethernet) Link: MM/DD/YYYY 12:48:20 (0179fc76:0179fc76) Rev 1.0.3 Current Time: 04/12/2000 15:15:49 @ Slot 10 LAN>PING 157.156.53.5: 56 data bytes still trying... still trying... still trying... still trying... still trying... still trying... 157.156.53.5 not responding LAN> @ LANSTAT Command The LANSTAT command provides basic information about the current LAN status.
LAN Installation and Configuration 11-9 LAN Status Description UP The LAN is running. If a COURTESY DOWN is in progress, the message COURTESY DOWN IN PROGRESS displays. When the LAN status is UP the high−speed link status is given for each high−speed digital location as follows: - - - INITIALIZING DOWN LOCATION The location name. STATUS The status of the link to this location, which is either UP or DOWN. LAN−PPRTCL The Digital Networking Protocol level of the other system.
11-10 Installation and Maintenance Volume Traffic Pegs The following pegs in the Traffic Peg Count Table are useful in monitoring and troubleshooting the LAN. Octel 200/300 Peg Number Description and Use 150 COURTESY DOWN: Number of times the CD command for LAN was executed successfully. 254 TOTAL TIME (IN MINUTES) THAT THE LAN IS UP: Number of minutes that communication to the LAN adapter has been UP. Increments every minute that the LAN is communicating with the system software.
LAN Installation and Configuration 11-11 11.4 TAKING THE LAN OUT OF SERVICE Use the Courtesy Down command to take the LAN subsystem out of service. The Courtesy Down command does the following: - - - Takes the digital networking hardware and software out of service without interrupting any activity in progress or causing random errors. Blocks any new digital networking activities.
11-12 Installation and Maintenance Volume To bring the LAN card down, at the @ prompt, enter CD x Enter where x is the LAN card slot number @CD x STARTING LAN COURTESY DOWN... LCH01 LCH02 LCH03 LCH04 LCH05 LCH06 LCH07 LCH08 IDLE IDLE SEND CONN IDLE IDLE SEND CONN WAITING WAITING WAITING WAITING ALL LAN FOR 4 LAN CHANNEL(S) FOR 3 LAN CHANNEL(S) FOR 2 LAN CHANNEL(S) FOR 1 LAN CHANNEL(S) CHANNELS ARE IDLE.
LAN Installation and Configuration 11-13 Table 11-2 CD and CU for LAN — Messages and Descriptions Status Messages Description SYSTEM DOES NOT HAVE DIGITAL NETWORKING FEATURE Digital Networking feature is not available. To check for SW-X0049 or SW-X0053 in the feature table, at the @ prompt, enter L F. LAN IS CURRENTLY DOWN LAN is already down or in the process of being brought up when the CD x command is entered. LAN IS ALREADY UP LAN is already up when the CU x command is entered.
Internet Addressing 11A-1 APPENDIX A INTERNET ADDRESSING This appendix provides background information about internet addresses and how this information relates to the OctelR 200/300 Digital Networking and other LAN-based features. A TCP/IP* internet is a virtual network built by interconnecting physical networks with gateways. Addressing is an essential ingredient that helps TCP/IP software hide physical network details and makes the internet appear to be a single, uniform entity.
11A-2 Installation and Maintenance Volume 0 1234 8 Class A 0 Class B 1 0 Class C 1 1 0 Class D 1 1 1 0 Class E 1 1 1 1 16 netid 24 31 hostid netid hostid netid hostid multicast address 0 reserved for future use Note: The three primary forms (Classes A, B, and C) can be distinguished by the first two bits.
Internet Addressing 11A-3 all 0s class all 0s ident. This host* host all 1s net 127 Host on this net* Limited broadcast (local net)** all 1s anything (often 1) Directed broadcast for net** Loopback*** * Allowed only at system startup and is never a valid destination address. ** Never a valid source address. *** Should never appear on a network. Note: The length of the net portion depends on its class.
11A-4 Installation and Maintenance Volume Internet part (netid) Local part (hostid) Using the original IP address scheme. Internet part Subnet Using the subnet scheme. Hostid Conceptual Interpretation of a 32-Bit IP Address Implementation of Subnets with Masks The standard specifies that a site using subnet addressing must choose a 32-bit subnet mask for each network.
Internet Addressing 11A-5 This is equivalent to 255.255.248.0 which is what the user would enter in reply to the UPDATE question: Enter the subnet mask for this Digital Network (Default 255.255.0.0):255.255.248.0 Example 2 — Assume that the system administrator in this network wants to divide the network into 256 subnetworks having at most 256 hosts in each subnet.
SNMP 11B-1 APPENDIX B SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) 11B.1 UNDERSTANDING SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) Simple Network Management Protocol (SNMP) is the standard digital network management protocol in TCP/IP* networks. An SNMP management application is typically an off-the-shelf software package run on a PC, terminal, or workstation by a network administrator or technician to manage and troubleshoot a network.
11B-2 Installation and Maintenance Volume 11B.2 BASIC MIB — INTERNET MIB-II Octel has implemented a subset of the Internet MIB-II Standard.
SNMP 11B-3 11B.3 PRIVATE MIB Introduction The private MIB consists of about 60 variables whose data values are divided into various groups defined by the MIB file hierarchy. There are 23 variables that are repeated from each location configured. The actual division of the groups as displayed on the SNMP manager application depends on the MIB descriptor file being used.
11B-4 Installation and Maintenance Volume Following is an example of CONFIG system information for the current cabinet, with system name [ works9 ]: Mon MM DD 18:32:29 YYYY [ works9 ] : Quick Dump: VMX−DIAL.config systemName=OCTEL sysSerialNum=123456 systemID=98765 LOCTABLE This part of the private MIB contains the Digital Network Traffic Report and data from the LOCATION Table. It shows traffic information such as connections and messages to each other digital location from the current cabinet.
SNMP 11B-5 DNETSTAT This part of the private MIB contains the Digital Network Performance Report. It shows a high-level summary of all digital networking activity, such as messages sent/received, LAN channel usage, and connections. Following is an example of DNETSTAT: Mon MM DD 18:32:47 YYYY [ works9 ] : Quick Dump: VMX−DIAL.
11B-6 Installation and Maintenance Volume SNMP Query Tracing When an SNMP query is received by an Octel 200/300, the event is logged in the CP trace. Each type of query has an identifying number that appears in the AUX field of the CP trace.
SNMP 11B-7 11B.4 USING SNMP TRAPS SNMP traps are SNMP protocol messages initiated by the managed system to report a predefined error condition. For the Octel 200/300, these errors are hardware errors as logged in the Hardware Error Table. In addition to the name and ID of the logging system, all information for the hardware error that caused the trap is listed. Hardware errors have four priorities, ranging from priority 0 (lowest) to priority 3 (highest).
11B-8 Installation and Maintenance Volume - The IP address of the name server. System Parameter 233 — LAN: NAME SERVER IP ADDRESS The ASCII name of the SNMP manager. System Parameter 236 — LAN: SNMP MANAGER HOST ASCII NAME When the same hardware error is logged a sufficient number of times (the number is predefined), an alarm outcall is made.
SNMP 11B-9 @CON 6 Connecting to LAN in slot 6 LAN (Ethernet) Link: MM/DD/YYYY 12:39:04 (018664b6:018665b6) Rev. 1.1.2 Current Time: 09/12/2000 17:20:42 @ Slot 6 LAN
11B-10 Installation and Maintenance Volume SNMP Trap CP Trace Example Following is an example of a CP trace for an SNMP trap: MM/DD/YY HH:MM:SS PRT TYPE D1 D2 D3 D4 D5 EVENT AUX MBX/EXTN MSG# SL U L SOURCE MM/DD/YY SNMP_TRAP 001 12:06:08 LAN_OUT The value 001 (currently the only one defined) in the auxiliary field (AUX) indicates that the SNMP trap is being sent because of a hardware error.
SNMP 11B-11 Testing SNMP Trap Functionality An Octel 200/300 can inform an SNMP manager system when a qualified hardware error is logged. The TEST SNMP command tests the mechanism and gives assurance that the Octel 200/300 can communicate to the SNMP manager system, is provided. Before a TEST SNMP command can be used, System Parameter 242 must be set to YES, and the SNMP manager system must be configured, which means that either System Parameter 235 or System Parameters 233 and 236 must be configured.
11B-12 Installation and Maintenance Volume TEST SNMP Examples Following is an example of a successful TEST SNMP: @TEST SNMP ALARM HAS BEEN SENT TO THE SNMP MANAGER SYSTEM. Following is an example of an unsuccessful TEST SNMP: @TEST SNMP LAN COMMUNICATION IS NOT UP. Octel 200/300 S.4.
Octel Private MIB 11C-1 APPENDIX C OCTEL PRIVATE MIB 11C.1 SAMPLE INTERNET SESSION TO OBTAIN THE PRIVATE MIB This appendix provides a sample Internet session for obtaining the Octel Private MIB from Internet and a listing of the Octel Private MIB. To obtain the private MIB file, connect to the Internet and then do FTP ANONYMOUS from ftp.ISI.EDU (128.9.176.20). Following is a sample session: prompt> prompt>ftp.isi.edu Name (148.147.1.
11C-2 Installation and Maintenance Volume 11C.2 LISTING OF OCTEL PRIVATE MIB VMX−DIAL DEFINITIONS ::= BEGIN −− −− VMX−DIAL private MIB definitions for the VMX200/300 −− Filename: vmxdial.mib −− This MIB definition is provided for use with OCtel’s VMX200/300 −− product only. −− −− Contact Person: −− LAN Engineering Group −− Octel Communication Corporation −− −− NOTE: −− 1. This file will be published electronically in −− venera.isi.edu and can be obtained using ftp anonymous. −− −− 2.
Octel Private MIB 11C-3 sysSerialNum OBJECT−TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read−only STATUS mandatory DESCRIPTION ”VMX System Serial Number.” ::= { config 2 } systemID OBJECT−TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read−only STATUS mandatory DESCRIPTION ”VMX System Identification Number.
11C-4 Installation and Maintenance Volume STATUS mandatory DESCRIPTION ”Total number of seconds of message sent to the networks” ::= { message 7 } secRecv OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Total number of seconds of message received from the networks” ::= { message 8 } lchNumber OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Maximum number of LAN channel available in the system.
Octel Private MIB 11C-5 outRejects OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected” ::= { lanConn 2 } outGotBusys OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is rejected, due to all LCH busy” ::= { lanConn 3 } inAttempts OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of time an incoming lan connection is requested” ::= { la
11C-6 Installation and Maintenance Volume LocEntry ::= SEQUENCE { locIndex INTEGER, locName DisplayString (SIZE locIpAddr IpAddress, locLinkType DisplayString, locInDomain DisplayString, locColocated DisplayString, route1 DisplayString (SIZE route2 DisplayString (SIZE route3 DisplayString (SIZE cattempts Counter, cfailures Counter, cdroppeds Counter, cbusys Counter, cdayMin INTEGER, cnightMin INTEGER, mdvcAttempts Counter, mdvcFails Counter, mdvcRetries Counter, mdfxAttempts Counter, mdfxFails Counter, md
Octel Private MIB 11C-7 DESCRIPTION ”Index of this Location Entry” ::= { locEntry 1 } locName OBJECT−TYPE SYNTAX DisplayString (SIZE (0..
11C-8 Installation and Maintenance Volume DESCRIPTION ”Second Entry in the Route Table for this location.” ::= { locroute 2 } route3 OBJECT−TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read−only STATUS mandatory DESCRIPTION ”Third Entry in the Route Table for this location.” ::= { locroute 3 } locConn OBJECT IDENTIFIER ::= { locEntry 8 } cattempts OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of times LAN connection attempted.
Octel Private MIB 11C-9 ::= { msgDelivery 1 } mdvcFails OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of voice message delivery failures to this location.” ::= { msgDelivery 2 } mdvcRetries OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of voice message delivery retries to this location.
11C-10 Installation and Maintenance Volume ::= { msgDelivery 9 } locPlayedNames OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of Real Time Network Name Played from this location.” ::= { locEntry 10 } locLinkdrops OBJECT−TYPE SYNTAX Counter ACCESS read−only STATUS mandatory DESCRIPTION ”Number of time LAN connection dropped, High Speed link only.
Octel Private MIB 11C-11 heData2 OCTET STRING, heData3 OCTET STRING, heData4 OCTET STRING } heIdx heType heSlot heMon heDay heHour PB60019−01 OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Index of this Hardware Entry” ::= { hwerrEntry 1 } OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Error Type of this hardare error.
11C-12 Installation and Maintenance Volume ”Hour on which this Hardware Error Entry occurred” ::= { hwerrEntry 6 } heMin OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Minute on which this Hardware Error Entry occurred” ::= { hwerrEntry 7 } heCh OBJECT−TYPE SYNTAX OCTET STRING ACCESS read−only STATUS mandatory DESCRIPTION ”Channel Number of this Hardware Error Entry” ::= { hwerrEntry 8 } hePrio OBJECT−TYPE SYNTAX INTEGER ACCESS read−only STATUS mandatory DESCRIPTION ”Priority of
Octel Private MIB 11C-13 VARIABLES { sysDescr, heType, heSlot, heMon, heDay, heHour, heMin, heCh, hePrio, heCnt, heData1, heData2, heData3, heData4 } DESCRIPTION ”A hwerrTrap signifies that the VMX system has hardware errors logged. This trap is sent if the user has configured it.” ::= 1 END PB60019−01 Octel 200/300 S.4.
12 PROCEDURES Chapter Contents 12.1 12.2 12.3 12.4 12.5 12.6 12.7 PB60019−01 Electronic Feature Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 Floppy Disk Backup Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Octel 200/300 Quick Reference Guide Procedures Section Command Electronic Feature Delivery/Removal Other Necessary Information Order Administration department adds optional software. Greeting Backup/Restore FLOPPY Backs up and restores greetings, names, scripted and sequential messages to and from hard disk and floppy disks. Floppy directory displays type of message backed up and from which mailbox.
Procedures 12.1 12-1 ELECTRONIC FEATURE DELIVERY The Option Control Chip (OCC), located on the Motherboard in Shelf A, contains the features the OctelR 200/300 is equipped with. The following features can be added to Octel 200/300.
12-2 Installation and Maintenance Volume @L F −−−−−−−−−−−−−−−− SYSTEM SOFTWARE RELEASE S.x.x.
Procedures 12-3 12.2 FLOPPY DISK BACKUP PROCEDURES This section includes procedures for backing up with floppy disks. If you plan to back up over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter.
12-4 Installation and Maintenance Volume Backing Up All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of backing up all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. New disks are inserted into the floppy drive. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3.
Procedures 4. :DISK #1 Enter 12-5 The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP LOCAL−NAME FOR MAILBOX 370 LOCAL−NAME FOR MAILBOX 371 LOCAL−NAME FOR MAILBOX 372 LOCAL−NAME FOR MAILBOX 373 LOCAL−NAME FOR MAILBOX 374 LOCAL−NAME FOR MAILBOX 375 GREETING FOR MAILBOX 254 GREETING FOR MAILBOX 371 GREETING FOR MAILBOX 372 ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE ...
12-6 Installation and Maintenance Volume Backing Up All Names The following is an example of backing up all names. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6.
Procedures 5. :ALLNAMES Enter 12-7 The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP LOCAL−NAME LOCAL−NAME LOCAL−NAME LOCAL−NAME LOCAL−NAME LOCAL−NAME FOR FOR FOR FOR FOR FOR MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX −−−−−−−− BACKUP ALL NETWORK NAMES ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE 370 371 372 373 374 375 −−−−−−−− BACKING UP NETNAME FOR MAILBOX 7710375 ...
12-8 Installation and Maintenance Volume Backing Up Local Names The following is an example of backing up local names. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6.
Procedures 5. :ALL 12-9 The following is displayed: Enter −−−−−−−−−− BACKUP ALL LOCAL NAMES −−−−−−−−−− INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 − 14 CHARACTERS) : 6. :LOCALNAMES1 Enter The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP LOCAL−NAME LOCAL−NAME LOCAL−NAME LOCAL−NAME LOCAL−NAME LOCAL−NAME FOR FOR FOR FOR FOR FOR MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX ...DONE ...DONE ...DONE ...DONE ...
12-10 Installation and Maintenance Volume Backing Up Network Names The following is an example of backing up network names. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6.
Procedures 5. :ALL 12-11 The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY (1 − 14 CHARACTERS) : 6. :NETNAMES1 Enter The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP NETNAME NETNAME NETNAME NETNAME FOR FOR FOR FOR MAILBOX MAILBOX MAILBOX MAILBOX ...DONE ...DONE ...DONE ...DONE ...
12-12 Installation and Maintenance Volume Backing Up Greetings by COS The following is an example of backing up greetings by COS. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6.
Procedures 5. :20 Enter 12-13 The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY WARNING! TITLE: FLOPPY ALREADY HAS MESSAGES. TEST SAMPLE WOULD YOU LIKE TO RE−USE? (Y = CURRENT DATE WILL BE LOST, N = WILL APPEND TO THE END). : 6. :N Enter The following menu is displayed: BACKING UP GREETING FOR MAILBOX 351 BACKING UP GREETING FOR MAILBOX 352 BACKING UP GREETING FOR MAILBOX 353 −−−−−−−−−− −−−−−−−− 1. 2. 3. 4. 5. 6. BACKUP COMPLETE BACKUP ...DONE ...DONE ...
12-14 Installation and Maintenance Volume Backing Up a Single Greeting The following is an example of backing up a single greeting. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6.
Procedures 5. :N Enter 12-15 The following is displayed: BACKING UP GREETING FOR MAILBOX 371 −−−−−−−−−− −−−−−−−− 1. 2. 3. 4. 5. 6. BACKUP COMPLETE BACKUP ...DONE −−−−−−−−−− −−−−−−−− NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL−DISTRIBUTION−LIST NAMES PROMPTS ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL MESSAGES,PERSONAL−DISTRIBUTION−LIST NAMES SELECT BACKUP OPTION (1 − 6, EMPTY LINE = DONE). : PB60019−01 Octel 200/300 S.4.
12-16 Installation and Maintenance Volume Backing Up a Scripted or Sequential Mailbox The following is an example of backing up a Scripted or Sequential mailbox. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures 5. :Y 12-17 The following is displayed: Enter ENTER THE TITLE FOR THIS FLOPPY (1−14 CHARACTERS). : 6. :SCRIPTS Enter The following is displayed: BACKING BACKING BACKING BACKING UP UP UP UP −−−−−−−−−− −−−−−−−− 1. 2. 3. 4. 5. 6.
12-18 Installation and Maintenance Volume Backing Up All Personal Distribution List Names The following is an example of backing up all Personal Distribution List names. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures 5. :ALL PDL Enter 12-19 The following is displayed: FORMATTING BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP BACKING UP −−−−−−−−−− −−−−−−−− 1. 2. 3. 4. 5. 6.
12-20 Installation and Maintenance Volume Backing Up Language Prompts All prompts or a specific prompt for a language can be backed up to floppy disks. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :1 Enter The following menu is displayed: −−−−−−−− BACKUP −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures 5. :ALL Enter The following is displayed: −−−−−−−−−− −−−−−−−− 1. 2. 3. 4. 5. 6. PB60019−01 12-21 BACKUP OF PROMPTS COMPLETE BACKUP −−−−−−−−−− −−−−−−−− NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL−DISTRIBUTION−LIST NAMES PROMPTS ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL. MESSAGES, PERSONAL−DISTRIBUTION−LIST NAMES Octel 200/300 S.4.
12-22 Installation and Maintenance Volume 12.3 FLOPPY DISK RESTORE PROCEDURES This section includes restore procedures for restoring with floppy disks. If you plan to restore over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter.
Procedures 12-23 Restoring All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of restoring all names, greetings, scripted messages, sequential messages, and Personal Distribution List names. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2.
12-24 Installation and Maintenance Volume 5. Insert additional disks. Enter Press When Restore is complete, the following is displayed: −−−−−−−−−−−−−− RESTORE COMPLETE −−−−−−−−−−−− −−−−−−−−−−−−−−− 1. 2. 3. 4. 5. 6. RESTORE −−−−−−−−−−−− NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL−DISTRIBUTION−LIST NAMES PROMPTS ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL MESSAGES, PERSONAL−DISTRIBUTION−LIST NAMES SELECT RESTORE OPTION (1 − 6, EMPTY LINE = DONE). : Octel 200/300 S.4.
Procedures 12-25 Restoring All Names The following is an example of restoring all names. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 Enter The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5 PROMPTS 6.
12-26 Installation and Maintenance Volume 4. :3 Enter The following is displayed: −−−−−−−−−− RESTORE OF LOCAL AND NETWORK NAMES −−−−−−−−−− INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 RESTORING LOCAL−NAME FOR MAILBOX 370 RESTORING LOCAL−NAME FOR MAILBOX 371 RESTORING LOCAL−NAME FOR MAILBOX 372 RESTORING LOCAL−NAME FOR MAILBOX 373 RESTORING LOCAL−NAME FOR MAILBOX 374 RESTORING LOCAL−NAME FOR MAILBOX 375 RESTORING NETNAME FOR MAILBOX 7710370 ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE .
Procedures 12-27 Restoring Local Names Individual names or all local names can be restored. The following is an example of restoring local names. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 Enter The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
12-28 Installation and Maintenance Volume 5. :ALL Enter The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 RESTORING LOCAL−NAME RESTORING LOCAL−NAME RESTORING LOCAL−NAME RESTORING LOCAL−NAME RESTORING LOCAL−NAME RESTORING LOCAL−NAME −−−−−−− FOR FOR FOR FOR FOR FOR MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX MAILBOX 370 371 372 373 374 375 RESTORE OF ALL LOCAL NAMES COMPLETE −−−−−−−−−− RESTORE ...DONE ...DONE ...DONE ...DONE ...DONE ...DONE −−−−−−−− −−−−−−−−−− 1.
Procedures 12-29 Restoring a Name to a Different Mailbox The following is an example of restoring a name to a different mailbox. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 Enter The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5 PROMPTS 6.
12-30 Installation and Maintenance Volume 5. :350,245 Enter 350 is the mailbox where the name was located when the name was backed up to floppy; 245 is the mailbox where the name will be restored. INSERT FLOPPY, PRESS RETURN WHEN READY... TITLE :DISK #2 RESTORING NAME FOR MAILBOX 245 −−−−−−−−−− Octel 200/300 S.4.1 RESTORE COMPLETE ...
Procedures 12-31 Restoring Network Names The following is an example of restoring network names. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 Enter The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5 PROMPTS 6.
12-32 Installation and Maintenance Volume 5. :ALL Enter The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK#1 RESTORING NETNAME FOR MAILBOX 7710370 ...DONE −−−−−−−−−− RESTORE OF ALL NETWORK NAMES COMPLETE −−−−−−−−−− RESTORE NAMES −−−−−−− −−−−−−−−−− 1. LOCAL NAMES 2. NETWORK NAMES 3. ALL NAMES SELECT NAME OPTION (1−3, EMPTY LINE = DONE) : Octel 200/300 S.4.
Procedures 12-33 Restoring a Single Greeting The following is an example of restoring a single greeting. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 Enter The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5 PROMPTS 6.
12-34 Installation and Maintenance Volume Restoring a Greeting to a Different Mailbox The following is an example of restoring a greeting to a different mailbox. Octel 200/300 Description and Response Action 1. @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 The following menu is displayed: Enter −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures 12-35 Restoring a Scripted or Sequential Mailbox The following is an example of restoring a Scripted or Sequential mailbox. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 Enter The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
12-36 Installation and Maintenance Volume Restoring All Personal Distribution List Names The following is an example of restoring all Personal Distribution List names. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2. :2 Enter The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4.
Procedures 12-37 Restoring Language Prompts The following is an example of restoring language prompts. . If Works for Serenade is being used, after a language is restored, Works for Serenade must be restarted. Refer to the Works for Serenade documentation. Action Octel 200/300 Description and Response . 1. @FLOPPY Enter The ports are forwarded before this procedure starts. The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT).
12-38 Installation and Maintenance Volume 5. :2 Enter The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK #1 LANGUAGE: BRITISH VERSION: 6E ARE YOU SURE YOU WANT TO DO THIS? 6. :Y Enter The following is displayed: RESTORING PROMPT 8 RESTORING PROMPT 9 RESTORING PROMPT 10 ...DONE ...DONE ...DONE −−−−−−−−−− RESTORE OF PROMPTS COMPLETE −−−−−−−−−− RESTORE PROMPTS −−−−−−−−−− −−−−−−−−−− 1. RESTORE A LANGUAGE 2. ADD A LANGUAGE 3.
Procedures 12-39 12.4 FLOPPY DIRECTORY The FLOPPY command displays the mailbox number and type of message backed up. Action 1. Octel 200/300 Description and Response @FLOPPY Enter The following menu is displayed: 1. BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 − 3, EMPTY LINE = EXIT). : 2.
12-40 Installation and Maintenance Volume 12.5 ERRORS During the floppy backup and restore process, one of several errors may occur. Possible errors include attempts to” - Back up a nonexistent message or mailbox - Restore a nonexistent message - Restore a nonexistent mailbox Errors can also occur if an incorrect disk is used. Examples of the kind of error messages that may occur are shown in the screen below. INSERT FLOPPY. PRESS RETURN WHEN READY.
Procedures 12.6 12-41 HARD DISK PROCEDURES This section describes the procedures for restoring, replacing, adding, removing, and copying a hard disk drive, and for upgrading languages. This section also describes the hard disk drive utility programs used while performing the hard disk procedures. Preparation The following equipment is needed for the Hard Disk Procedures and should be assembled and verified prior to starting.
12-42 Installation and Maintenance Volume DSKMAP The DSKMAP utility displays the last known status of all drives as recorded by the software in the Octel 200/300. DSKMAP can be run from the hard disk or from the software disk. An example follows.
Procedures - - - - 12-43 Slot Slot number for which status is given. The alphabetic character identifies the Octel 200/300 shelf; the numeric character identifies the slot number. Type Identifies the type and sequence of the drive slots, as one of the following: Octel 200 Octel 300 System 1 System 2 Voice 1 System 1 System 2 Voice 1 Voice 2 Voice 3 Voice 4 ID Identifies the type and sequence of the disk drives, as previously recorded on the drive itself.
12-44 Installation and Maintenance Volume DISKO The DISKO utility, available when the Octel 200/300 is booted from floppy software using the Update disks, prepares the message server for - Adding a disk - Removing a disk - Replacing a disk - Restoring system - Upgrading languages - Copying a disk (3.0) . DISKO prepares the message server for software upgrades. Option 6, UPGRADE SYSTEM, is used only for upgrades. The instructions for upgrades are not covered in this manual.
Procedures 12-45 Hard Disk Add This section provides procedures for adding a drive to an Octel 200/300. Adding a drive increases system storage or enables redundancy. Action Octel 200/300 Description and Response Prepare the System 1. Forward ports. Boot the System 2. Make sure software disk #1 (for the correct release level) is write-protected. 3. Insert software disk #1 (for the correct release level) into the floppy drive. 4. Adjust the baud rate of the terminal/teleprinter.
12-46 Installation and Maintenance Volume CPU 486 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Model 300−6039−001 Step 27 Rev F1 32MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...PASSED TDM Crosspoint...PASSED Floppy...PASSED RTC...PASSED BIC...PASSED OCC...PASSED WDT...PASSED Control Bus Interface...PASSED Testing COMPLETED Booting from floppy disk file XBOOT.
Procedures 7. 12-47 Enter the password. Press . To log on to system. 8. Install the disk. Refer to the Hardware Replacement chapter, Hard Disk Drive (HD) Replacement section, for procedures to follow for physical installation of a drive. Hard disks may be hot plugged. 9. @DSKTST Enter Enter At the @ prompt enter the slot number for the added drive. The software tests the slot and updates its status record.
12-48 Installation and Maintenance Volume 12. Choose option 1 — ADD DISK. The Octel 200/300 displays the following screen. (There may be a delay before the screen appears.) Selected drive in slot C1 has been added Reload the System 13. Make sure the configuration backup disk is write-enabled. 14. Insert the configuration backup disk into the FD. 15. Press the lower button on the CPU. To reload the system. 16. Log on to the system using the maintenance password. 17. Verify correct system operation.
Procedures 12-49 Hard Disk Copy This section provides the procedure for copying a drive. This procedure applies when you intend to create a back up before performing an upgrade or when you intend to replace a failing drive. Disk copy is not allowed from a COD drive to a non-COD drive. See documentation on the A>L DMAP command to understand how to determine the drive status.
12-50 Installation and Maintenance Volume 9. Insert disk #2 when prompted. 10. Press To log on to the Octel 200/300. Enter 11. Insert the destination drive into an empty drive slot. If there is no empty drive slot, remove a drive from one of the message only slots to make room for the destination drive. The drive is physically removed; there is no procedure required. 12. Initialize slot information on destination drive.
Procedures 12-51 15. When the copy process is completed, power off the system 16. Remove the source drive. . The command used in step 2 to write protect the source drive, automatically write protects the destination drive. 17. Replace the source drive with the destination drive. 18. If a drive was removed in step 5, replace the drive in its original slot. 19. Power on the system. 20. Log on to the system. 21.
12-52 Installation and Maintenance Volume Hard Disk Remove This section provides the procedures for removing a drive from a multiple-drive message server. This procedure applies when you intend to remove a disk without immediately replacing it. Octel 200/300 Description and Response Action Remove the Drive(s) 1. Forward ports. 2. Remove the hard disk(s) from the system. Refer to the Hardware Replacement chapter, Hard Disk Drive Replacement section, for Hard Disk Removal procedures.
Procedures CPU 486 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Model 300−6039−001 Step 27 12-53 Rev F1 32MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...PASSED TDM Crosspoint...PASSED Floppy...PASSED RTC...PASSED BIC...PASSED OCC...PASSED WDT...PASSED Control Bus Interface...PASSED Testing COMPLETED Booting from floppy disk file XBOOT.
12-54 Installation and Maintenance Volume @DSKMAP SLOT: 1 2 3 4 5 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF B| | | System 1 | System 2 | | | | | ID:S1 ACTIVE | ID: S2 ACTIVE | | −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− SLOT: 1 2 3 4 +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF C| Voice 1 | Voice 2 | Voice 3 | Voice 4 | | ID: UNKNOWN | ID: EMPTY | ID: EMPTY | ID: EMPTY| +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
Procedures 12-55 @DISKO CURRENT STATUS Slot Type ID Status −−−−−−−−−−−−−−−−−−−−−−−−−−−− B3 System1 S1 B4 System2 S2 C1 Voice 1 −− Configured ACTIVE ACTIVE ACTIVE Configured Configured Not Configured DISK OPTIONS 1. 2. 3. 4. 5. 6. ADD DISK REMOVE DISK REPLACE A DISK RESTORE SYSTEM UPGRADE LANGUAGES UPGRADE SYSTEM Select option to be performed (1−5 − Empty line = EXIT) :2 Drive in slot C1 has been removed. Reload the System 14. Make sure the configuration backup disk is write-enabled. 15.
12-56 Installation and Maintenance Volume Hard Disk Replace Use these procedures to replace a hard disk drive on a message server configured with multiple drives. . When doing the Hard Disk Replace procedures, make sure that the disks being used are for the correct release level. . The Hard Disk Replace procedure does NOT copy information or messages to the replacement drive. If information and/or messages need to be copied, please use the Hard Disk Copy procedure in this chapter.
Procedures CPU 486 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Model 300−6039−001 Step 27 12-57 Rev F1 32MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...PASSED TDM Crosspoint...PASSED Floppy...PASSED RTC...PASSED BIC...PASSED OCC...PASSED WDT...PASSED Control Bus Interface...PASSED Testing COMPLETED Booting from floppy disk file XBOOT.
12-58 Installation and Maintenance Volume @DSKMAP SLOT: 1 2 3 4 5 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF B| | | System 1 | System 2 | | | | | ID:S1 ACTIVE | ID: UNKNOWN | | −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− SLOT: 1 2 3 4 +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF C| Voice 1 | Voice 2 | Voice 3 | Voice 4 | | ID: EMPTY | ID: EMPTY | ID: EMPTY | ID: EMPTY | +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
Procedures 14. Enter the number of the drive slot to be replaced. 12-59 The Octel 200/300 displays the following screen. (There may be a delay before the screen appears.) :B4 Selected drive has been replaced. Reload the System 15. Make sure the configuration backup disk is write-enabled. 16. Insert the configuration backup disk into the floppy drive. 17. Press the lower button on the CPU. To reload the system. 18. Press To display the boot process. Enter 19.
12-60 Installation and Maintenance Volume Hard Disk Restore These procedures provide the steps to restore a message server when the Octel 200/300 is: - Configured as a one-disk system and the hard disk needs replacement. - Configured as a multiple-disk system and both of the system disks need replacement. . When doing the Hard Disk Restore procedures, make sure that the disks being used are for the correct release level. .
Procedures 6. Press the Reload button to boot from floppy disk. When prompted, insert software disk #2 into the FD. 12-61 The following screen appears. CPU 486 Model 300−6039−001 Step 27 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Rev F1 32MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem...PASSED TDM Crosspoint...PASSED Floppy...PASSED RTC...PASSED BIC...
12-62 Installation and Maintenance Volume Test disks Each disk (software disk for the correct release level, prompt disk, and the backup configuration disk) must be tested before completing the remainder of this procedure. 10. Insert a disk into the floppy drive. 11. @TE F 1 Enter Octel 200/300 prompts TEST 01 COMPLETE If any disk fails the test, a replacement must be obtained before continuing with this procedure.
Procedures 15. @DISKO Enter 12-63 The following menu is presented: CURRENT STATUS Slot Type ID −−−−−−−−−−−−−−−−−−−−−−−−−−−− B3 System1 S1 B4 System2 S2 C1 Voice1 −− C2 Voice2 −− C3 Voice3 −− C4 Voice4 −− 1. 2. 3. 4. 5. 6. 7. Status UNKNOWN UNKNOWN EMPTY EMPTY EMPTY EMPTY Configured Configured Not Cfgd Not Cfgd Not Cfgd Not Cfgd DISK OPTIONS ADD DISK REMOVE DISK REPLACE A DISK RESTORE SYSTEM UPGRADE LANGUAGES UPGRADE SYSTEM DISK COPY Select option to be performed (1−7 − Empty line = EXIT) : 16.
12-64 Installation and Maintenance Volume Create the Directory 20. @SUBMIT F:CREDIR Enter This step reformats the hard disk file system partition and creates and initializes the filesystem directory structure. Filename: @ (#) credir 5.
Procedures 12-65 Restore System Software 26. @SUBMIT F:LOADCODE Enter Copies software from the floppy disks to the hard disk. This step loads the operating code into the files just created. You are prompted when to insert each disk. When the operating code is successfully copied, the Octel 200/300 prompts 27.
12-66 Installation and Maintenance Volume 31. @FLOPPY Enter The following is displayed: −−−− FLOPPY BACKUP RESTORE −−−− −−−−−−− MAIN MENU −−−−−− @FLOP 1. BACKUP. 2. RESTORE. 3 FLOPPY DIRECTORY. SELECT FLOPPY OPTION (1−3, EMPTY LINE = EXIT). : :2 Enter The following is displayed: :2 −−−−−−−− RESTORE −−−−−−−− 1. NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL−DISTRIBUTION−LIST NAMES 5. PROMPTS 6.
Procedures :2 12-67 Insert the Prompt disks as prompted. The following is displayed: Enter INSERT FLOPPY, PRESS RETURN WHEN READY LANGUAGE: ENGLISH VERSION: xx ARE YOU SURE YOU WANT TO DO THIS? Y RESTORING PROMPT 8 ...DONE RESTORING PROMPT 9 ...DONE . . . RESTORING PROMPT 510 RESTORING PROMPT 511 ...DONE ...DONE INSERT NEXT FLOPPY TO CONTINUE, PRESS RETURN WHEN READY RESTORING PROMPT 811 RESTORING PROMPT 812 ...DONE ...DONE RESTORING PROMPT 1050 RESTORING PROMPT 1051 ...DONE ...DONE . . .
12-68 Installation and Maintenance Volume 35. Press Enter . Enter password. To log on to the Octel 200/300. Reinstall the Configuration 36. After the Octel 200/300 has booted from the hard disk, insert the configuration backup disk into the FD. 37. @INSTA Enter The Octel 200/300 responds with the following: − − − − − − − SYSTEM INSTALLATION DIALOG − − − − − − − − DAY MM/DD HH:MM:SS YYYY ID:000 SN:000000 PBX:00 NEW CONFIGURATION INSTALLATION. CLEARING ALL TABLES. . . DONE.
Procedures 12-69 INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a diskette? (Y/N, empty line = N). : If you are reloading from disk, the information does not need to be resaved, press Enter . When complete, the system header and the following message are printed: DAY MM/DD HH:MM:SS YYYY (SYSTEM NAME) ID:000 S/N:000000 PBX:00 − − − − − − SYSTEM INSTALLATION COMPLETED − − − − − − − − Reload the System 38. Press the lower button on the CPU. To reload the system.
12-70 Installation and Maintenance Volume 12.7 ADDING LANGUAGES When more than one language is used, disk space must be allocated and prompts must be installed for each additional language added. This section describes the procedures to upgrade the disk space and to add language prompts using floppy disks. If you plan to add languages over the LAN, refer to the Feature Description volume, LAN Backup and Restore chapter. .
Procedures 4. Adjust the baud rate of the terminal/teleprinter. Refer to Chapter 4, Installation; Terminal Communications section. 5. Press the Reload button to boot from floppy disk. 12-71 The following messages are printed CPU 486 Model 300−6039−001 Step 27 Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Testing Rev F1 32MB Processor...PASSED System Voltage/Temp...PASSED ROM Checksum...PASSED PIT...PASSED DMA...PASSED UART...PASSED Modem..
12-72 Installation and Maintenance Volume @DSKMAP SLOT: 1 2 3 4 5 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF B| | | System 1 | System 2 | | | | | ID:S1 ACTIVE | ID:S2 ACTIVE | | −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− SLOT: 1 2 3 4 +−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−+ SHELF C| Voice 1 | Voice 2 | Voice 3 | Voice 4 | | ID: V1 ACTIVE | ID: EMPTY | ID: EMPTY | ID: EMPTy| +−−−−−−−−−−−−−−−−−−−−−−−−−−−−
Procedures . 12-73 If the number of languages installed exceeds the number purchased, the system prompts with the message LANGUAGE QTY EXCEEDS OCC MAX before proceeding with the re-allocation. Before these languages can be used, Order Administration must configure the OCC for more languages. Reload the System 10. Make sure the configuration backup disk is write-enabled. 11. Insert the configuration backup disk into the FD. 12. Press the lower button on the CPU. To reload the system. 13.
12-74 Installation and Maintenance Volume 2. :2 Enter The following menu is displayed: −−−−−−−− 1. 2. 3. 4. 5. 6. RESTORE −−−−−−−− NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL−DISTRIBUTION−LIST NAMES PROMPTS ALL NAMES, GREETINGS, SCRIPT AND SEQUENTIAL MESSAGES, PERSONAL−DISTRIBUTION−LIST NAMES SELECT RESTORE OPTION (1 − 6, EMPTY LINE = DONE). : 3. :5 Enter The following menu is displayed: SELECT RESTORE OPTION (1 − 3, EMPTY LINE = DONE) : −−−−−−−−−− RESTORE PROMPTS −−−−−−−−−− 1. 2.
Installation and Maintenance Manual Master Index Spaces baud rate, 4−21 Symbols .
In-2 Installation and Maintenance Manual Master Index station extensions, 7.1-23 trunk groups, 7.1-22 hardware requirements, 7.1-7 installation, 7.1-29–7.1-56 installation checklist, 7.1-51–7.1-56 Overture 200/300 configuration, 7.1-25–7.1-56 Called Party Identification, 7.1-26 Overture200/300 configuration, Message Waiting Indication, 7.1-25 software requirements, 7.1-7 testing, 7.1-29–7.1-56 testing procedure, 7.1-32–7.1-38 AT&T Definity G3 Adaptive Integration with APIC, configuration, hunt group, 12.
Installation and Maintenance Manual Master Index Baud Rate, 4−16 Baud rate command, 6-10 internal modem, 4−17 auto adjust, 4−17 Log Commands BE Option: Set Begin Time of Log Files, 7-3 MF Option: Modify Filters, 7-3 Beep, diagnostic test, 6-35 BITTST command, 6-10 Block Messages, 6-59–6-63 Boot ROM diagnostic errors, 8-1–8-4 Boot Rom Diagnostic Errors, 8-3 Diagnostic Errors, Boot Rom Diagnostic Errors, 8-3 Errors, Boot Rom Diagnostic Errors, 8-3 Busy extension, 3-2 extension test, 4−32 C Cabinet inside fr
In-4 Installation and Maintenance Manual Master Index SL-100, 4-4 SMDI call records, 4-12 stutter dial tone, 4-2 UCD group, 4-1 uniform call distribution, 4-5 VMX System configuration, 4-7–4-10 Circular hunt group, 3-2 Class of Service, system performance report by COS, 5-37–5-40 CLEAR command hardware, 6-4, 8-5 integration, 6-4 maintenance, 6-4 Network Failure Table, 6-4 peg, 6-4, 8-40 report, 6-4 round trip time for message waiting, 6-4 CLEAR REPORT command, 5-4 Client server protocol trace, 7-19 CMD PI
Installation and Maintenance Manual Master Index HELP, 6-11 INSTALL, 6-11 ISTAT, 6-11 LANG, 6-11 LANSTAT, 6-12 MODEM DISABLE, 6-13 MODEM ENABLE, 6-13 MON2, 6-13 MWLRECALC, 6-13 MWOFF, 6-13 MWRELITE, 6-13 PASSWORD, 6-14 Patch, 6-15 PORT STATUS, 6-17, 6-37 Print tone, 6-17 PRTMAP, 6-17, 6-30 RESTART, 6-18 SDBG, 6-18 TIME, 6-18 UPINTG, 6-18, 6-36 modem disable, 6-13 modem enable, 6-13 monitor terminal #2, 6-13 NAMESEND, 8−15 NAMESTAT, 8−52 operating system, 4−24 reports password, 6-14 ring-through diagnostic
In-6 Installation and Maintenance Manual Master Index verifying the equipment, 4−26 voice system, 4−26 wiring, 4−28 connecting external modem, 4−16 terminal, 4−16 connecting , to remote message server, 4−18 Connecting the terminal, 4−14 local terminal, 4−16 pin assignment, 4−14 Console, 3-4 COS attributes collocated analog networking, 7−15–7−16 remote analog networking, 2−37–2−40, 3−16–3−17, 4−16–4−18, 14–20, 6−16–6−21 Courtesy Down, 6-7, 11-11 errors, 11-12 Courtesy Down Command, 6-7 Courtesy down comman
Installation and Maintenance Manual Master Index maintenance and troubleshooting CMD PING command, 6-28 DCSTAT command, 6-28 FINDMBOX command, 6-26 LANSTAT command, 6-25 Digital networking, 8−1–8−71 advantages of, 1−7, 8−1–8−3 analog standby for LAN message delivery, 8−20–8−21 call processing features, 8−11 collocated integration, 8−33 configuration, 8−35–8−43 SNMP, 11B-7–11B-9 CUSTOM PROMPT Table, 8−42 diagnostic tools, 8−49–8−54 Digital Network Performance Report, 8−68–8−71 FINDMBOX command, messages and
In-8 Installation and Maintenance Manual Master Index domain, 8−3 how it works, 8−6–8−8 requirements for creating, 8−6 Digital trunk interface card (DTIC), 10-1–10-19 Direct Access Card, 2-6 Direct In Line feature, 3-3, 3-9 PBX without, 3-12 Directing trunks. See Preparing the Phone System Disk drive backplane, replacement, 9-57–9-59 Disk EX command, 6-6 Disk information status, 6-33 Disk usage report, 5-27–5-28 DISKO command, hard disk drive procedures, 12-44 DLC16, 2-6 Domain.
Installation and Maintenance Manual Master Index diagnostic test, 6-43 LIST command, 6-43 FIFO Queuing. See Call Queuing Log command, Filters, 7-13 FINDMBOX command digital networking, 6-26, 8−50 messages and descriptions, 6-27, 8−51 Flags, list mailbox, 6-20 FLOPPY command, 6-10 Floppy directory, 12-39 Floppy Disk Drive, 2-15 Floppy disk drive diagnostics, 6-31 replacement, 9-26–9-28 Floppy diskette drive.
In-10 Installation and Maintenance Manual Master Index system/voice disks, 2-16 Telemarketing Line Card, 2-6 Voice Control Unit, 2-9 voice disk drives, 2-5 voice storage disks, 2-16 Works ACP card, 2-7 Works disk drive, 2-3, 2-5 Works hard disk, 2-17 Hardware errors, 8-5–8-39 alarm outcall scheduling, 8-6 Hardware requirements, MD110, 14−8 HD. See Hard Disk HELP command, 6-11 hot standby, 2-16 Hunt group, 3-2, 3-8 test, 4−33 Hunt groups.
Installation and Maintenance Manual Master Index RS-232C cable, 4−13 terminal, 4−13 software, 4−24–4−25 installation, tracking, 4−38 Installation checklist AT&T Definity G3 Adaptive Integration, 7.1-51–7.1-56 AT&T System 75 Adaptive Integration, 7.2-51–7.2-56 AT&T System 85 Adaptive Integration, 7.3-45–7.3-49 ITT 3100 Adaptive Integration, 9-16–9-19 Meridian 1 Adaptive Integration, 11-39–11-45 Mitel SX-2000 Adaptive Integration, 10.3-48–10.3-51 ROLM 9751 Adaptive Integration, 8.2-33–8.
In-12 Installation and Maintenance Manual Master Index Line 2, test diagnostics, 6-36 Line 4, test diagnostics, 6-35 Line 5, test diagnostics, 6-35 Line Interface Card, diagnostics, 6-34 Line interface card, 2-6 replacement, 9-13–9-14 LIST command call processing trace, 7-8 features, 6-1, 6-43 features diagnostic, 6-43 hardware, 8-5 hardware errors, 6-1 header, 6-1, 6-21 integration status, 6-1 LOCATION Table collocated analog networking, 11−29 digital networking, 11−18 remote analog networking, 11−11 mai
Installation and Maintenance Manual Master Index Protocols 1 and 3, 3−12 LOG command, 6-12 options, 7-1 Log moves, adds, and changes, 7-43 server activity trace, 7-50 Call Detail Record, LOG Command, 7-1 Call Processing Trace, LOG Command, 7-1 LOG command, 7-1 AUX activities, 7-20 digital networking, 8−55 Event activities, 7-20 examples of PR CPT, 7-14 LOG PR CPT command, digital networking, 8−55 LSP Table, 10-3 M MAC log See also Moves, adds, changes configuration table entires logged, 7-43 system distri
In-14 Installation and Maintenance Manual Master Index software requirements, 14−8 testing, adaptive integration, 14−21–14−28 traffic pegs, 14−29 MD110 configuration, restart message server, 14−18 Meridian 1 Adaptive Integration, 11-1–11-45 Called Party Identification direct calls from external trunks, 11-2 direct internal call, 11-3 forwarded external calls (RNA or busy), 11-2 forwarded internal calls, 11-3 hardware requirements, 11-4 installation checklist, 11-39–11-45 maintenance commands, 11-36–11-38
Installation and Maintenance Manual Master Index TIME, 6-18 UPINTG, 6-18, 6-36 Mitel Integration Card, 2-9 Mitel SX-100/SX-200 Analog Adaptive Integration, 10.2-1–10.2-40 installation, 10.2-17–10.2-33 maintenance commands, 10.2-34–10.2-37 PBX configuration, system options, 10.2-10 testing, 10.2-17–10.2-33 VMX System configuration, 10.2-13–10.2-16 Mitel SX-200 Digital Adaptive Integration Called Party Identification direct calls from external trunks, 10.1-2, 10.2-2 direct internal calls, 10.1-3, 10.
In-16 Installation and Maintenance Manual Master Index Namesend activity trace log, 7-40 NAMESEND command, digital networking, 8−15 Namesend feature, digital networking, 8−13–8−18 configuration, 8−13–8−15 NAMESTAT command, digital networking, 8−52 NEAX-2400 Adaptive Integration, 5-1–5-17 application delays, 5-8 Called Party Identification, 5-2 data link, 5-9 installation, 5-9 checklist, 5-14 limitations, 5-3 MCI call records, 5-11 MCI operation, 5-1 Message Center Interface, 5-1 Message Waiting Indication
Installation and Maintenance Manual Master Index domain digital, 1−7 remote digital, 1−7 protocol 2, INSTALL program, 1-14 protocol 4, INSTALL program, 1-14 protocols 1 and 3, INSTALL program, 1-14 redundancy for network messages, 2−4, 8−10 Night mode, 3-13 Northern Telecom Adaptive Integration with NPIC, 13-1–13-31 Called Party Identification direct calls from external trunks, 13-2 direct internal call, 13-3 forwarded external calls (RNA or busy), 13-2 forwarded internal calls, 13-3 hardware requirements,
In-18 Installation and Maintenance Manual Master Index Option control chip, 2-15, 12-2 replacement, 9-61–9-62 Outcalling. See Message waiting notification Overlapping mailbox addresses and network prefixes, 2−8 Overtemperature protection, 2-13 Overture 200 figures, 2-24 Motherboard, 2-14 Overture 300 figures, 2-29 Motherboard, 2-14 rack mounting, 4−55–4−57 P Pass/fail, installation checklist, 4−40 Password, default, 6-14 PASSWORD command, 6-14 Patch, command, 6-15 PBX database changes.
Installation and Maintenance Manual Master Index Octel 200 components, 2-4 power supply, 2-12 Octel 300 cabinet, 2-4 components, 2-5 fan tray, 2-5 fans, 2-5 power, 2-4 power supply, 2-13 shelves, 2-4 Power Supply Unit Octel 200, 9-30 Octel 300, 9-31 Power supply, fuse, 9-30 Power supply conversion, AC to DC conversion, 9-44–9-48 Power supply fuse, remove, replace, 9-30–9-43 Power Supply Unit, 2-11 input voltage, 2-11 overtemperature protection, 2-13 system power fail signal, 2-12 system reset signal, 2-13
In-20 Installation and Maintenance Manual Master Index Range numbering, mailbox, 1-6 Real-time name problems, digital networking, 8−64 Receiving the equipment, 4−1–4−3 installation checklist, 4−38 Redundancy for network messages, 2−4 networking, 8−10 Reinstallation, 1-4 Remote analog networking, 2−1–2−44, 3−1–3−26, 4−1–4−25, 6−1–6−31 See also AMIS analog networking; OctelNet; Voicenet AMIS, 2−1 message length, 3 system number, 2 completing configuration forms, 2−27, 3−7, 4−6, 4, 6−4 configuration, 2−27–2−
Installation and Maintenance Manual Master Index Remote analogue networking NameNet for OctelNet, 9−8–9−9 OctelNet, alphabetic (ASCII) name, 9−8–9−9 Remote networking, INSTALL program, 1-13 Remove AC subassemblies, 9-44, 9-48 air filter, 9-50 digital trunk interface card, 9-21 disk drive backplane, 9-58 fan panel, 9-49 fan tray, 9-50 fax application processor, 9-23 floppy disk drive, 9-27 hard disk drive, 9-25 LAN card, 9-16 line interface card, 9-13 load resistor assembly, 9-60 motherboard assembly, 9-52,
In-22 Installation and Maintenance Manual Master Index ROLM Model 30/80. See ROLM 9751 ROLM Model 30/80 CBX requirements, 8.2-4 ROLM Model 30/80 configuration, 8.
Installation and Maintenance Manual Master Index SLIC. See Northern Telecom SL1 Integration Card; SL−1Adaptive Integration SLOTS Table adding a DTIC card, 10-7 DTIC cards, 10-4 answering mode, 10-5 card type, 10-5 Class of Service, 10-5 extension #, 10-5 LSPTAB, 10-6 outcall, 10-6 port, 10-5 slot, 10-5 SYNC, 10-6 SYS, 10-6 LAN card, 11-3 outcall integrated systems, 10-6 nonintegrated systems, 10-6 SMDI. See Centrex Adaptive Integration SMSI.
In-24 Installation and Maintenance Manual Master Index telnet connection, 4−18 Terminal cable.
Installation and Maintenance Manual Master Index OctelNet, 6−28–6−31 Trunk, 3-6 foice system test, 4−34 installation checklist, 4−40 Overture 200/300 test, 4−34 redirection, 3-9 verification test, 4−35 Trunking, 3-6 U Uniform numbering plan collocated digital networking, 8−3–8−9 digital networking call processing features, 8−11 messaging features, 8−10 requirements for networking across servers in a UNP, 8−12 Uninterruptable power supply, 4−9 UNP.
