Administrator's Guide

Overview
Issue 5 October 2002 167555-233-506
302D Console
The 302D console provides the following enhancements to the 302C console:
■ Modular handset/headset connection
The console accepts a standard RJ11, 4-pin modular handset or headset.
This connection replaces the quarter-inch, dual-prong handset/headset
connection.
■ Activate/deactivate push-button
You can use the push-button on the left side of the console to activate or
deactivate the console. A message appears on the console identifying that
the button must be pressed to activate the console.
■ Two-wire DCP compatibility
The console is compatible with two-wire ‘‘DCP’’ circuit packs only, not
four-wire DCP circuit packs.
■ Headset volume control
The console can now control the volume of an attached headset.
■ Noise expander option
The console has circuitry to help reduce background noise during pauses in
speech from the console end of a conversation. This option is normally
enabled.
■ Support for Eurofont or Katakana character set
The console can show the Eurofont or Katakana character set.
Administration of these character sets must be coordinated with the
characters sent from the switch.
Avaya PC consoles
The Avaya PC Console is a Microsoft Windows-based call handling application
for MultiVantage system attendants. It provides an ideal way to increase your
productivity and to better serve your customers.
PC Console offers all the call handling capabilities of the hardware-based Avaya
302 attendant console with a DXS module, plus several enhanced features and
capabilities. The enhanced features provide you with the ability to see up to six
calls at once, and to handle all calls more efficiently.
PC Console also provides a powerful directory feature. You are able to perform
searches, display user information, including a photo. You are able to place a call
immediately from the directory.