Title page Nortel Mobile Communication 3100 Web User Interface User Guide
Nortel Mobile Communication 3100 Release: 3.0 Publication: NN42030-110 Document status: Standard 03.02 Document release date: 25 March 2009 Copyright © 2007–2009 Nortel Networks All Rights Reserved Printed in Canada LEGAL NOTICE This document contains Nortel confidential and proprietary information. It is not to be copied, disclosed or distributed in any manner, in whole or in part, without Nortel’s express written authorization.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Your Nortel MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . 5 MCC 3100 Web UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Hardware requirements . . . . . . . . . . . . . . . . . . . . . .
Contents Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Checking for voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Mobile Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . .
Welcome Welcome This section contains the following topics: • “Your Nortel MC 3100 Web UI” on page 5 • “MCC 3100 Web UI overview” on page 5 Your Nortel MC 3100 Web UI Operating in your mobile Web browser, you can use the Mobile Communication Client 3100 Web User Interface (MC 3100 Web UI) to access enterprise telephony features using the Mobile Communication 3100 solution. Note: All illustrations in this document are simulated. The MC 3100 Web UI panels may differ across devices.
Welcome • Call-me-First—In this mode, your calls are set up in two stages. First, the system calls you at the location of your choice. After you answer, the system calls the other party • 6 Available telephony features (support varies by network): • call hold and retrieve • call mute • supervised and unsupervised call transfer • call swap • caller ID/caller name display (information varies by network) • call timer • conference call NN42030-110 MC 3100 3.0 Standard 03.
Getting started Getting started This section contains the following topics: • “Enterprise requirements” on page 7 • “Hardware requirements” on page 7 • “Licensing” on page 8 Enterprise requirements The Nortel Mobile Communication 3100 Web User Interface (MC 3100 Web UI) requires the following applications at the enterprise site: • Mobile Communication Gateway 3100 • Nortel Communication Server 1000 (CS 1000) Release 5.
Getting started • Apple iPhone Languages English is the only supported language. Licensing Provided that there is sufficient capacity on the system, the first time you log in to the system you receive a license to use the MC 3100 Web UI. You retain this license regardless of your status on the network (logged in or out). Only the system administrator has the authority to revoke your license and make it available for another user. 8 NN42030-110 MC 3100 3.0 Standard 03.
Configuring the MC 3100 Web UI Configuring the MC 3100 Web UI This section describes how to configure the Mobile Communication 3100 Web User Interface (MC 3100 Web UI) and how to add a phone number or device. Note: MCC 3100 Web UI provides enterprise mobility features using the existing web browser on client devices. You are not required to install new client software to use Web UI.
Configuring the MC 3100 Web UI 3. Press Enter. The Login page appears. 4. For future ease of use, bookmark this URL. 5. In the ID box, type the ID provided by your administrator. 6. In the Password box, type the password provided by your administrator. 7. Select the This is a shared device/browser check box to automatically log a user off the MC 3100 Web User Interface when a Web session times out or is closed. 10 NN42030-110 MC 3100 3.0 Standard 03.
Configuring the MC 3100 Web UI 8. Click Sign In. The initial setup page appears with the following message: You have no phone numbers configured yet. Note: The initial setup page appears only after you log on for the first time or if you delete all the phone numbers associated with your MC 3100 Web UI account. 9. Proceed to the next procedure. Adding a phone number or device After you access the MC 3100 Web UI for the first time, you receive a prompt to add a phone number or device.
Configuring the MC 3100 Web UI Procedure 1. Click Settings to add the initial phone number or device. The Settings page appears. 12 NN42030-110 MC 3100 3.0 Standard 03.
Configuring the MC 3100 Web UI 2. Click Add a new device. 3. In the Device Name box, type a unique name for the new phone number or device. 4. In the Number box, type the phone number associated with the device name. Note: The format for the phone number must match the format for your enterprise infrastructure. If you are unsure of the format for your enterprise, contact your administrator. 5. Click Save.
Configuring the MC 3100 Web UI 14 NN42030-110 MC 3100 3.0 Standard 03.
Basic functions Basic functions This section contains the following topics: • “Logging on to the Web UI” on page 15 • “Making a call” on page 18 • “Searching the corporate directory” on page 18 • “Adding more devices” on page 21 • “Activating call routing” on page 24 • “Checking for voice mail” on page 24 • “Retrieving voice mail” on page 25 • “Mobile Do Not Disturb mode” on page 25 • “Mid Call features” on page 27 Logging on to the Web UI Complete this procedure to log onto the Mobile Co
Basic functions 3. Press Enter. The Login page appears. Figure 1: Login page on an iPhone (with keyboard) 16 NN42030-110 MC 3100 3.0 Standard 03.
Basic functions Figure 2: Login page on an iPhone (with no keyboard) 4. In the ID box, type your SIP ID. 5. In the Password box, type your password. 6. Select the This is a shared device/browser check box to automatically log a user off the MC 3100 Web UI when a Web session times out or is closed.
Basic functions 7. Click Sign In. The home page appears. Making a call After you log onto the MC 3100 Web UI, you can make calls. Procedure 1. On the Home page, in the box located to the right of the telephone icon, type the number to dial. 2. Click Call. The Home page lists the status of the call. 3. Answer the incoming call on the computer or your mobile device. Far end ringing continues until your party answers.
Basic functions Procedure 1. On the Home page, in the box located to the right of the magnifying glass icon, type a name (first or last) or search string.
Basic functions Figure 4: Home page on an iPhone (with keyboard) 20 NN42030-110 MC 3100 3.0 Standard 03.
Basic functions 2. Click Search. The search results appear on the Directory Search page. The search results include all contacts where the first or last name match the entered search string. If no matches are found, the following message appears: nothing found. 3. Up to five entries appear on the screen. If there are more than five entries, click the right arrow (>) to navigate to the additional entries. 4. Entries with an extension numbers appear as a link. To call this entry, click the link. 5.
Basic functions Procedure 1. On the Home page, click Settings. 22 NN42030-110 MC 3100 3.0 Standard 03.
Basic functions 2. Click the new link. The Add a new device page appears. 3. In the Device Name box, type a unique name. 4. In the Number box, type a number that is reachable from within your enterprise infrastructure. Note: The format for the phone number must match the format for your enterprise infrastructure. If you are unsure of the format for your enterprise, contact your administrator.
Basic functions 5. Click Save. The Settings page appears listing the newly added device. Activating call routing Activate call routing to select a device as the default device for all incoming calls to your enterprise extension. You can select only one device at a time as your default device. Procedure 1. From the Home page, click Settings. 2. On the Settings page, select the check box for the device that you want to select as the default device.
Basic functions Procedure 1. On the Home page, click the Refresh. The Home page refreshes and one of the following messages appear: — Voicemail: No messages — Voicemail: New messages Retrieving voice mail To retrieve voice mail, complete this procedure. Procedure 1. On the Home page, click the Voicemail: New messages link. A call comes in on your PBX. 2. From your PBX, answer the incoming call. You are connected to your Enterprise voicemail system.
Basic functions Procedure 1. On the Home page, click Settings. The Settings page appears. 26 NN42030-110 MC 3100 3.0 Standard 03.
Basic functions 2. On the Settings page, select the Do not Disturb check box. The Settings page refreshes. Note: To disable the Do Not Disturb mode, clear the check box.
Basic functions Prerequisites Ensure that you know the system prefix. By default, the prefix is *. Placing a call on hold While on a call, you can place a call on hold. 1. To place a call on hold, press 6#. Releasing a call from hold You can release a call that you placed on hold. 1. To release a call on hold, press 7#. Placing a call on hold making another call After you place a call on hold, you can place another call. 1.
Basic functions 1. To execute a consultative transfer, press 1#. 2. Consult with the third party. 3. To transfer the call, press 4#. Executing a blind Transfer You can transfer a call directly to a third-party. 1. To execute a blind transfer, press 1#. 2. While the third party is ringing, press 4# to transfer. Executing a consultative conference You can consult with a third-party while on a call and then conference in the third party. 1.
Basic functions 30 NN42030-110 MC 3100 3.0 Standard 03.
Acronyms Acronyms Table 1 lists the acronyms used in this guide.
Acronyms 32 NN42030-110 MC 3100 3.0 Standard 03.
Nortel Mobile Communication 3100 Web User Interface User Guide Copyright © 2007–2009 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
