User's Manual
Support resources
Issue 1 June 2010 9
Avaya Professional Services
The Avaya Professional Services (APS) team of Avaya Integrated Management (AIM)
consultants offers customers the following services:
- Platform-readiness verification
- AIM architectural planning, design, and overview
- Remote turnkey implementation and installation
- AIM server configuration
- Customer acceptance verification
- Custom on-site services
- Onsite and remote knowledge transfer
The APS Data Group consists of the following teams:
- Avaya Integrated Management Consultants
The Avaya Integrated Management (AIM) consulting team offers planning, design,
implementation, consulting, and knowledge transfer services for the entire Avaya Integrated
Management Suite. This includes ASA, Val Manager, NMC with SUM, MSA, and FPM. The
thrust of the APS team is to bring the correct methodology to these complex application
deployments that span various regions, and to provide continuity to the overall project.
Through proper integration and consulting, our customer can leverage the AIM suite to
lower total cost of ownership, and proactively manage their VoIP network comfortably and
confidently.
- Data Network Implementation Engineering
The Data Network Implementation Engineering (formerly RNIS) team implements and
upgrades or upgrades existing or new data networks. This team analyzes the network
design requirements and performance expectations of the customer. The team then creates
the hardware and software installation specification used to implement data devices that
include Cajun, VPN, Wireless LAN, Secure Gateways, Extreme, Juniper, and multivendor
data equipment.
The APS Data Group provides support on a contract basis. Contact your local Avaya Account
Team or Business Partner to purchase any implementation offer from the team. For more
information, refer to Table 1: Customer-Accessible Resources
on page 11, or contact Jon
Machak at 248-213-3788 or machak@avaya.com.