User's Manual

Preface
10 Network Management Configuration
Avaya Global Services Delivery
Avaya Global Services Delivery (GSD) provides support to the Avaya Integrated Management
client teams, field technicians, and customers. The GSD will bill customers for support on a time
and materials basis if the following conditions exist:
- Customers do not provide remote access.
- Customers do not have a current maintenance agreement.
- Customers do not procure and install the required systems and software as defined in
the Integrated Management Services Support Plan.
- Customers request support that is outside the purchase agreement.
The GSD does not support hardware or software that customers purchase from third-party
vendors.
Avaya Global Technical Services
Avaya Global Technical Services answers customer calls about products in Avaya Integrated
Management. The team will either answer your questions directly or connect you with an
associate who can answer questions about the products.
Customized Management Solutions for Avaya Integrated
Management
The Integrated Management Product Team understands the customer’s needs and is focused
on customer satisfaction. For information on contact information, see
Table 1: Customer-Accessible Resources
on page 11. The Product Team will assist customers
with Avaya Integrated Management projects and will provide:
- Project Management — An Integrated Management project person will work with the
customer to access configuration and customization requirements for any or all
applications within each Avaya Integrated Management offer. If custom work is required,
the evaluation will include a proposed statement of work and price. Note that this offer is
not intended to provide installation for customers that choose to implement Integrated
Management applications using Avaya Services or third-party implementation services.
- Training — Basic training can be performed remotely using an interactive medium to
display the applications and a conference bridge for audio. On-site training can be
customized to meet the customer’s needs. Customized training will focus on application
functionality that is relevant to the customer and provide focused knowledge transfer to
facilitate application-specific training.