User's Manual

Chapter 1: Embedded Voicemail overview
Embedded Voicemail provides basic voice mail mailbox services for all users and hunt groups created on
the B5800 Branch Gateway without requiring a separate server PC. In addition to basic voice mail mailbox
services, Embedded Voicemail provides auto attendant services. The B5800 Branch Gateway System
SD card stores the prompts for the auto attendant operation and acts as the message store for Embedded
Voicemail messages. Embedded Voicemail is configured in the B5800 Branch Gateway configuration
using the IP Office Manager application.
Mailbox features
The B5800 Branch Gateway system automatically creates an Embedded Voicemail mailbox
for every user and hunt group in the B5800 Branch Gateway configuration.
• For users, the mailbox is automatically used to answer calls that ring unanswered for the
user's configured No Answer Time. The mailbox is also used in other situations where
the B5800 Branch Gateway would have otherwise returned a busy tone, for example
when the user is set to Do Not Disturb.
• For hunt groups, the mailbox is used when a call has rung for the group's Voicemail
Answer Time.
• For security, a voicemail access code can be assigned to any mailbox. This can be
changed by the mailbox user or the system administrator.
• For user mailboxes, message waiting indication is provided to the user's B5800 Branch
Gateway phone extension.
• For hunt group mailboxes, message waiting indication can be assigned to specified
users.
• Various dialing short codes can be used to control voicemail features and for actions such
as collecting messages, leaving messages, and turning voicemail on and off. See
Default
short codes on page 63 for more information.
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