User's Manual

How Dial By Name works
1. The caller gets a prompt to dial the name they require and then press #.
For example, dialing 527 matches names starting with JAS (for example “Jason”)
and KAR (for example “Karl”).
Callers can also press *# to exit without making a selection.
2. If no matches are found, the caller is given the option to retry.
3. If 10 or less matches are found, the matching mailbox name greetings are played
as part of a selection list.
For example, "Press 1 for …" , "Press 2 for …" , "Press 3 for …" , etc.
4. If more then 10 matches are found, the caller is prompted to either press # to hear
the first 10 matches or to dial more characters to reduce the number of matches. If
they select to play the list, after each set of 10 matches they can either make a
selection or follow the prompts for other options.
Auto attendant configuration
56 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012
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