User's Manual

Contents
Chapter 1: Embedded Voicemail overview.......................................................................
7
Mailbox features........................................................................................................................................
7
Embedded Voicemail capacities...............................................................................................................
8
Supported languages................................................................................................................................
8
Fallback languages...................................................................................................................................
9
Licensing...................................................................................................................................................
11
Park and Page feature..............................................................................................................................
11
Management.............................................................................................................................................
12
Embedded Voicemail auto attendant with central voicemail system configured.......................................
12
Related resources.....................................................................................................................................
13
Related documents..........................................................................................................................
13
Avaya Mentor videos........................................................................................................................
13
Chapter 2: Embedded Voicemail implementation............................................................
15
Implementing Embedded Voicemail..........................................................................................................
15
Editing a B5800 Branch Gateway system configuration from System Manager.......................................
16
About upgrading prompts..........................................................................................................................
16
Uploading additional language prompts...........................................................................................
17
Reloading language prompts...........................................................................................................
17
Checking the prompt sets.................................................................................................................
18
Transferring the prompt files using IP Office Manager.....................................................................
18
Configuring Embedded Voicemail.............................................................................................................
19
Chapter 3: User mailbox configuration.............................................................................
23
Changing a user's voicemail configuration................................................................................................
24
Voicemail tab field descriptions........................................................................................................
25
Configuring voicemail email integration....................................................................................................
27
SMTP tab field descriptions..............................................................................................................
29
Announcements........................................................................................................................................
29
Configuring announcements............................................................................................................
30
Announcements tab field descriptions..............................................................................................
30
Announcement recordings...............................................................................................................
31
Configuring Park and Page for a voicemail mailbox.................................................................................
32
Chapter 4: Hunt group mailbox configuration.................................................................
35
Configuring a group mailbox.....................................................................................................................
35
Voicemail tab field descriptions........................................................................................................
36
Configuring Message Waiting Indication...................................................................................................
38
Hunt group mailbox access.......................................................................................................................
39
Message Waiting Indication access methods...................................................................................
39
Short code and button access..........................................................................................................
40
Remote access.................................................................................................................................
40
Announcements........................................................................................................................................
40
Configuring announcements............................................................................................................
41
Announcement recordings...............................................................................................................
41
Chapter 5: Auto attendant configuration..........................................................................
43
Creating an auto attendant.......................................................................................................................
44
Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012 5