User's Manual

3. Select File > Save Configuration to save the changes back to the system.
Transferring a call using a programmed button
Procedure
1. Place the call on hold.
2. Press the button programmed for the auto attendant.
3. Hang up the call at their extension.
A blind transfer of the held call to the auto attendant occurs.
Short codes
The Auto Attendant short code feature can be used to connect to a particular auto attendant.
The Telephone Number field takes the form AA: followed by the auto attendant service
name.
Once a short code for a particular auto attendant has been created, callers can be
transferred.
Example
In this example, dialing *98 connects the user with the auto attendant named Example.
Field
Contains…
Code *98
Feature Auto Attendant
Telephone Number “AA:Example”
Line Group Id 0
Transferring calls using short codes
Procedure
1. Press TRANSFER.
2. Dial the auto attendant short code.
About transferring calls to an auto attendant
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