User's Manual

do not make a valid key press within the auto attendant's Maximum Inactivity
time.
Using time profiles, you can add additional destination sets to use the auto attendant
at certain times of day or to use different auto attendants at different times.
7. Click OK.
8. Select File > Save Configuration to save the changes back to the system.
About transferring calls to an auto attendant
Normally calls are directed to an auto attendant by an B5800 Branch Gateway incoming call
route. However it can also be useful to transfer calls received at an internal extension to an
auto attendant.
You can transfer calls to an auto attendant using:
• Programmed buttons
• SoftConsole
• Short codes
Programmed buttons
Avaya telephones with programmable buttons can be programmed to access auto attendant
services.
Creating an auto attendant button
About this task
Use this procedure to set up a programmed button so that a user can use the button to transfer
calls to the auto attendant.
Procedure
1. From the B5800 Branch Gateway system configuration, set the action of one of the
user's programmable buttons to Dial.
2. Set the associated telephone number to AA:Name where Name matches the name
of the auto attendant.
Auto attendant configuration
48 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012
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