User's Manual

Chapter 5: Auto attendant configuration
In addition to basic voicemail operation, Embedded Voicemail supports auto attendant services. Up to 40
auto attendants are supported.
Each auto attendant consists of:
• Actions – Each of the normal DTMF dialing keys; *, # and 0 to 9, can be assigned to an action.
Callers can dial through prompts, that is, press an action key while listening to the greeting prompts.
You can also assign an action to the Fax key. If a transfer action is set, on detecting fax tone the auto
attendant routes the call to the fax transfer destination as specified using the Transfer action.
• Centrex transfer – A feature provided by some line providers on external analog lines. It allows the
recipient of a call to transfer the call to another external number. The line provider performs the
transfer and the line becomes free. If this feature is not used, transferring an external call to another
external number occupies both an incoming line and outgoing line for the duration of the call.
• Dial by name – Callers can dial the name of the user they want to speak with. A list of matching
names is then played to them from which they can make a selection.
• Dial by number – Callers can dial the required extension number. There is no prompt associated
with the action. If a prompt is required, it is part of the menu prompt. Unexpected results may occur
if the dial plan is not a uniform length. Hunt group and user extension numbers should all be the
same length.
• Normal transfer – Transfers the caller to a specified number. This is a supervised transfer, that is,
if busy or unanswered the call will follow the settings of the target user or hunt group. If the destination
field is left blank, callers can dial the extension number that they require, however no prompts will
be played.
• Not Defined – Take no action.
• Park and Page – The call is parked while the system sends a page to the designated extension or
hunt group.
• Replay greeting – Repeat the menu greeting.
• Transfer – Callers are transferred to the selected destination. This action is used with the Fax key
so that when a fax tone is detected, the call is transferred to the specified extension.
• Transfer to attendant – Used to access one auto attendant from another.
• Prompts – Separate morning, afternoon and evening (out of hours) greeting prompts can be
recorded. Which prompt is used is defined by associated time profiles. The greeting prompt is
followed by a menu options prompt. This is used to inform the caller of the auto attendant options.
For more information, see
Prompt recordings on page 46. In situations where time profiles are
absent, overlap, or conflict; the order of precedence is given to time profiles assigned to Morning,
Afternoon, and then Evening.
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